Name: Vanquish Fitness
Rating: 4.79

“Worst CS experience I have ever got in my entire life from them in the past two weeks. Delayed shipment(I have to email and ig them myself to alert thema about it). First time receiving items, 1 missing, the rest I sent back for size changes. Then sent me back with the exact same thing tho I wrote clearly what size I wanted both in email and the return paper included in the return. Second time, sent back 6 items, CS guy sent me back 4 items only, and disregard what items I asked to exchange and decided to send me 2 items less. I guess its a punishment for me for being annoying I guess. What a brillant CS team. Can't read email/return label and can't even freaking count. I never used to write any customer feedback in my life but I have to. The people they hire to do CS is honestly sh*t.”

Helpful Report

Posted 4 years ago

“To begin with: A large part of these valuations is BOUGHT by Vanquish. They promise you a £10 voucher if you give them a good rating. My service was unfortunately very bad. After Vanquish mixed up my shipping address with the billing address, I now wait over 3 weeks for my order. My emails were suddenly not answered anymore and my problem was not taken care of. The staff was also too incapable to write my address correctly the second time, so I had to write again that this was the wrong address. Now, over 3 weeks after the order, I got the message that a part of my order is SOLD OUT. So now I don't even get all of my order, which I have been waiting for for several weeks and have already paid for. I hope that at least the refund will be made faster. In all this time I have not been offered any compensation or given a real apology. This is the worst service I have ever experienced. Shame on you for such a way of dealing with your customers!”

Helpful Report

Posted 4 years ago

“I purchased some cargo pants from VQ I purchase some cargo pants from VQ, which was my first purchase, and the stitching unravelled in days. I raised this with them and no reply after 2 emails and a tweet. I continued to buy as thought this might be a one off. Spent £100s of pound since then with no real problem (although quality of premium stuff not premium) but happy enough. Last I returned some gym bottoms (at my expense) and order a replacement which was £7.99 cheaper. I received the cheap pants but no refund on my account. Sent 3 emails to query this and a tweet and again no response. For the sake £7.99 they've just lost a customer that was ordering £100s pound worth of stuff every few month. Awful way to treat loyal customers. Won't buy again.”

Helpful Report

Posted 4 years ago

“They customer service and logistic is extremely poor, I cannot under why they can just reply similar formatted email when a customer cannot receive anything in a month.......and they can just reply email very very slowly and their service hotline is fake, no one will answer your call. They forget to place order for you, just keep you waiting, reply same email, not helpful......I can said their service is sucked.”

Helpful Report

Posted 4 years ago

“If you are from Canada, DO NOT ORDER FROM THIS COMPANY! They are a joke, they are making their customers pay $20 for returning items, what the hell!!!! Pathetic customer service. If could give this company -5 stars, I would. Quality of clothing is cheaper than Walmart. Do not order for them!!!”

Helpful Report

Posted 5 years ago

“If you are from Canada, DO NOT ORDER FROM THIS COMPANY! They are a joke, they are making their customers pay $20 for returning items, what the hell!!!! Pathetic customer service. If could give this company -5 stars, I would. Quality of clothing is cheaper than Walmart. Do not order for them!!!”

Helpful Report

Posted 5 years ago

“If you are from canada, DO NOT ORDER FROM THIS COMPANY. they want you to pay for shipping hahaha what a joke. Shipping costs $20. Pathetic.”

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Posted 5 years ago

“I made my order on November 23rd and received only on today January 27... I was very disappointed with the service,but the quality of the material is really good! thankx charllote”

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Posted 5 years ago

“Pants ripped after 2 weeks, claims are ignored. Bad service, bad quality. But OHH!.. on my Google-review i "surprisingly" got an non-helpful standard reply. Fake service!”

Helpful Report

Posted 5 years ago

“Their customer service is really really terrible. I have never experienced such the terribly service and never seen such a terribly company. I have ordered items from this company many times, and I am waiting for the items now. However the items has not arrived for a long time, and I cannot track the shipments. So I asked them to check the status and progress of the shipments, but they did nothing. I sent emails for questions many times to resolve this problems but they don't answer my questions. This is almost fraud. I will never buy items from them, and please do not buy from them. I want to alert this to police if I live in UK. I am extremely unsatisfied with my experience with vanquish fitness.”

Helpful Report

Posted 5 years ago

“Their customer service is really really terrible. I have never experienced such the terribly service and never seen such a terribly company. I have ordered items from this company many times, and I am waiting for the items now. However the items has not arrived for a long time, and I cannot track the shipments. So I asked them to check the status and progress of the shipments, but they did nothing. I sent emails for questions many times to resolve this problems but they don't answer my questions. This is almost fraud. I will never buy items from them, and please do not buy from them. I want to alert this to police if I live in UK.”

Helpful Report

Posted 5 years ago

“I am very dissatisfied with their service… This the 2nd time I have ordered from their site and yet again I am stressing over the delivery process… Last time it took a month to receive my purchase! A month? Really that is unheard of! I have never in my life had a package that has taken 1 full month to receive. Now, I have ordered again and hoped it was just a random delay that rarely happens so I would give it another go. This time I am even more upset because when I go to track the shipping order and it says my order # does not exist… I cannot believe how unprofessional they are even if it is the shipping system they should be trying to make this as easy for their customers as possible to view their orders and have them delivered in a timely matter. I have ordered from other UK sites such as gymshark and others and have never had an issue it is at my door within the week… I am extremely displeased and honestly don’t want to order from them again.”

Helpful Report

Posted 5 years ago

“After i placed my order and paid with iDeal, there was an error shown on the Vanquish Fitness page where i got redirected to. The error message told me that the payment didn't succeed. So i checked my bank account and saw that the transaction, with the correct amount, was made. After i checked my bank account i did check with Mollie (the iDeal provider). Mollie also confirmed that the money was transferred to Vanquish Fitness. After this i contacted the Vanquish Fitness support desk and also provided them with screenshots of the bank transaction. The support desk keeps telling me that they didn't receive the payment and finally told me that they will investigate this matter. Since then i didn't hear from Vanquish Fitness and they also stopped responding to my emails. I believe that Vanquish Fitness is a decent company, because my friends also placed several orders and this all went ok without any problems. However, the way they are handling (or stopped handling) my matter is just pathetic.”

Helpful Report

Posted 5 years ago

“Don t order please . After 5 days the package hasn t arrived , you don t have access to a phone number to speak with then openly , nothing . Ask for refund and no answer from them ...”

Helpful Report

Posted 5 years ago

“WOULD NEVER RECOMMEND THIS COMPANY PLEASE READ if you are thinking of purchasing product from this company. I ordered 4 items from Vanquish Fitness which happen to be too small (completely MY fault). I contacted customer service the exact same day I received my items for an exchange in product. According to their policy as a customer, if you are looking to exchange product or receive a refund it is mandated (we do not yet offer a free returns service, so you will need to cover return postage cost) that the customer pay for return shipping. After communicating with DHL Express, FedEx, and USPS I was estimated a quote between $100 - $150 to resend my apparel back. At this point, I could not justify resending my apparel back for almost more than what I paid ($140). I again, contacted customer service notifying them that time was limited as I was hoping to support their company by wearing there apparel at an event from August 3rd –August 10th which brings in approximately 1 million people from all over the world. I received a response informing me that they could use DHL collection which would cost me around $25. Charlotte (customer service) sent me a link informing me “Please can you let me know once this has been paid, so we can arrange a collection?” She requested that I let them know which address DHL collection could pick up the apparel and that they required a 4 hour time slot Monday-Friday between 9am and 5pm. I went ahead and paid the collection free, sent them my info and heard nothing for approximately 4-5 days. After hearing nothing I contacted customer service yet again notifying them payment was sent along with info (Vanquish Policy notes “items need to be returned within 14-days to be entitled to a refund” – at this point I wanted a full refund no exchange due to inadequate customer service). Well today, I had the opportunity to receive an email from customer service notifying me that a collection date was booked as requested on Wednesday August 7th. FYI, this date selection was not given as an available option as I would be at the event I was HOPING to wear their apparel. Yet again, I contacted customer service (Charlotte) regarding this matter. Well, I just received an email back from customer service requesting me to ask a friend or family member if they could be present for this cannot be rearrange. So, due to their mistake in comprehending my email it appears that I suffer the consequences with either finding someone to be available (for a 4-hour time slot) or take another loss on top of my original order. Personally, I wish I would have read others reviews as it appears customer service is HORRIFIC when it comes to exchange in product or refund. As a business, one would think customer service and satisfaction would always be priority not looked into when negative reviews are written. I have tried extensively to be very open minded with this company, but at this point as a customer I’m dissatisfied with their customer service and cannot justifying purchasing their product in the future.”

Helpful Report

Posted 5 years ago

“WOULD NEVER RECOMMEND THIS COMPANY PLEASE READ if you are thinking of purchasing product from this company. I ordered 4 items from Vanquish Fitness which happen to be too small (completely MY fault). I contacted customer service the exact same day I received my items for an exchange in product. According to their policy as a customer, if you are looking to exchange product or receive a refund it is mandated (we do not yet offer a free returns service, so you will need to cover return postage cost) that the customer pay for return shipping. After communicating with DHL Express, FedEx, and USPS I was estimated a quote between $100 - $150 to resend my apparel back. At this point, I could not justify resending my apparel back for almost more than what I paid ($140). I again, contacted customer service notifying them that time was limited as I was hoping to support their company by wearing there apparel at an event from August 3rd –August 10th which brings in approximately 1 million people from all over the world. I received a response informing me that they could use DHL collection which would cost me around $25. Charlotte (customer service) sent me a link informing me “Please can you let me know once this has been paid, so we can arrange a collection?” She requested that I let them know which address DHL collection could pick up the apparel and that they required a 4 hour time slot Monday-Friday between 9am and 5pm. I went ahead and paid the collection free, sent them my info and heard nothing for approximately 4-5 days. After hearing nothing I contacted customer service yet again notifying them payment was sent along with info (Vanquish Policy notes “items need to be returned within 14-days to be entitled to a refund” – at this point I wanted a full refund no exchange due to inadequate customer service). Well today, I had the opportunity to receive an email from customer service notifying me that a collection date was booked as requested on Wednesday August 7th. FYI, this date selection was not given as an available option as I would be at the event I was HOPING to wear their apparel. Yet again, I contacted customer service (Charlotte) regarding this matter. Well, I just received an email back from customer service requesting me to ask a friend or family member if they could be present for this cannot be rearrange. So, due to their mistake in comprehending my email it appears that I suffer the consequences with either finding someone to be available (for a 4-hour time slot) or take another loss on top of my original order. Personally, I wish I would have read others reviews as it appears customer service is HORRIFIC when it comes to exchange in product or refund. As a business, one would think customer service and satisfaction would always be priority not looked into when negative reviews are written. I have tried extensively to be very open minded with this company, but at this point as a customer I’m dissatisfied with their customer service and cannot justifying purchasing their product in the future.”

Helpful Report

Posted 5 years ago

“Les employés de Vanquish n’ont pas mis de facture dans le colis, à cause de ceci je dois payer 50€ de frais de douane à en plus des 100€ de ma commande et ils ne comprennent pas que c’est de leurs faute.”

Helpful Report

Posted 5 years ago

“Very bad service! 03/01/2019 I returned my order because i'm not happy with the quality. 26/06/2019 I don't have my money back....”

Helpful Report

Posted 5 years ago

“This clothing company provides the worst customer service if you are wanting a refund! I sent back 2 jogging bottoms by recorded delivery first class, signed for by CS I’ve seen, I received an email nearly 2 weeks ago saying I would receive a refund within 1-5 working days, I have not yet received my refund. I have emailed twice and messaged on Instagram with no response- then they send me an email with their new products coming out?! Is this a joke? Never buy from this company because they don’t give you your money back.”

Helpful Report

Posted 5 years ago

“Unfortunately, I have had a very similar experience to many other Vanquish customers and received the worst customer service when returning two T-shirts. I sent the T-shirts back almost a month ago and still have not received a refund. Vanquish first said that I only sent back one T-shirt and not two. When I provided proof of postage, with the receipt, their email replies stopped. They are proving impossible to communicate with. I have sent 4 emails without reply. It makes me question how the returns department in this company is run- that they can’t count 2 T-shirts in a returns parcel, read the returns form in the parcel or reply to any emails. It makes me feel like they invest in promoting the brand via social media rather than delivering an at least satisfactory service. I am now out of pocket and out of patience. Never order from this brand.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Vanquish Fitness Reviews