Vuori Reviews

Name: Vuori
Address: 5600 Avenida Encinas, Suite 100, Carlsbad, California
Rating: 4.59

4.6 Rating 8,772 Reviews

89 %

of reviewers recommend Vuori

4.6

Based on 8,772 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Ryann N

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“This is not specific to Vuori shop in Palo Alto, but more about online shopping experience and Vuori shop in Santana Row. I initially ordered Vuori AllTheFeels Legging (Cosmic) and Halo Performance Crop 2.0 (Smoke Blue Heather). Two days after I got the order confimation email, I got an email that the 2nd one will not be shipped because it's out of stock. I got very disappointed because it was available when I made a purchase in your online shop. It felt like you prioritized someone else over me because this change happened 2 days after my purchase. Also, other retail shops like Lululemon provide buttons that has 'Notify me when it gets availalbe'; however, Vuori doesn't provide it at all and it seems that you don't manufacture the same model anymore when it gets out of stock. Also, I find the staffs in Vuori shop in Santana Row not very kind to customers. Their attitude is somewhat cocky and sometimes look down on customers. When I look around to find something, staffs in other fitness clothing shops usally come to me and ask if I'm looking for something. The staffs in Vuori Santana Row are not really willing to help even though they are not working on something at that moment. I like the Vuori brand, but customer service in some of offline stores are not very friendly or pleasant.”

Helpful Report

(Vuori - Online) - Posted 7 months ago

“One item had a hole, one item was the wrong size and the actual size I ordered was sold out.”

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(Vuori - Online) - Posted 7 months ago

“I tried on the trousers in store and they fit dofffetently than the ones that I ordered. Disappointed with the discrepancy in sizing of these pants.”

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(Vuori - Online) - Posted 7 months ago

“Poor quality. These leggings started unraveling along tbd leg seems right away. I have so many choir pieces and they’ve always been amazing and I’m a big advocate of the brand; this piece is terribly disappointing and feels cheap. I don’t know how I can support this brand anymore and it makes me sad :(”

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Posted 2 years ago

“They are extremely comfortable but despite getting a small size appear a little baggy in the crotch , which is not my favourite look. The thing that I’m most unhappy about is the ease with which the fabric pulls. They aren’t cheap, but after 1 wear they already had a pull in the fabric and don’t look nice anymore as a result. I wouldn’t recommend these for anyone with pets that have claws, who wears rings, or has fingernails that could catch on the fabric.”

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Posted 2 years ago

“They didn’t fit I have to start a return I’m sorry about all that.”

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Posted 2 years ago

“Items were not delivered.”

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Posted 2 years ago

“Never received the 20% off code that was promised if I sign up for email list”

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Posted 2 years ago

“The color choices are very limited. I prefer less muted colors.”

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Posted 2 years ago

“Returned the entire order as all pieces fit very awkward. The same size fit both too large on some of them, and too small on others. 3 weeks post Return and stll have not received the refund. Disappointing experience, especially since the first one was really good.”

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Posted 2 years ago

“Recently purchased the Zephyr Tee in Cedar Heather. The fit and material are good but y'all really need to update your photo on the website to make it more representative of the actual shade of fabric. I thought I was ordering a red shirt based on the picture, and was surprised when the one I received was brown.”

Helpful Report

Posted 2 years ago

Hi Chinsin, Thank you for letting us know about your experience. I am so sorry the color you received was not what you were expecting! I have passed your feedback along to our Marketing Team. They will be considering this for future edits within website photography. Please know we have free returns and are always happy to help you with that process! I will provide some information about how to create a return label below: All you need is your order number/customer PO and the email address used to place the order. I’ve linked our return page - https://returns.narvar.com/vuoriclothing/returns If you have any questions, please reach out to us at support@vuoriclothing.com. Have an awesome day!

Posted 2 years ago

“Oddly long shipping times”

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Posted 2 years ago

“I have two sons. I ordered them each two pairs of pants. When I placed the order it looked like I could order the length and width. One of them is a 34 x34 the other is 34 x 32. All four pants came as just 34 no length change. I will have to send two of them back.”

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Posted 2 years ago

“Not the quality I expect from Vuori. I have several pairs of the original Kore shorts and I expected similar quality. These shorts don’t fit the same as my other Kore shorts and they had strings hanging off them when I opened them as if they were shipped without any quality control. They just seem cheap.”

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Posted 2 years ago

“workout shorts did not have liners :(”

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Posted 2 years ago

“It’s been 6 days since my order and I still haven’t received a shipment notification. Is this what I can expect from this company going forward?”

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Posted 2 years ago

“Unfortunately this is the first time I have to return something from Vuori. of course still have not received anything about how to do that Barbara Acosta”

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Posted 2 years ago

Hi Barbara, Thank you for providing feedback on your most recent purchase. You are always welcome to email us at support@vuoriclothing.com if you have any questions in regards to returns. However, I have followed up via email with everything you will need to process your return and receive a free return label! I appreciate your patience and understanding with this matter!

Posted 2 years ago

“I just opened the package because it was a gift for a friend's birthday today only to discover there's a black stain on one of the drawstrings. SO BUMMED! I went through the return process just an hour ago and will be sending it back tomorrow for a refund. Then I had to go order a new one...there should be an easier way to make an exchange, especially for a defective piece. I wish you had a phone number for customer service.”

Helpful Report

Posted 2 years ago

Hi Katie, Thank you for providing feedback on your experience! I am so sorry you received gear with a stain on the drawstring. Your gear should always arrive in perfect condition. Our customer service team has a process for these situations if you would like to go through the defect review process. However, you are always welcome to simply return and repurchase. You can reach out to us for assistance at support@vuoriclothing.com. I will provide our customer service phone number for you as well if you prefer that form of communication: Customer Service Phone Number: 📞 844-880-5355 Hours: 8:00 am-5:00 pm PST Again, thank you for providing feedback. Have a wonderful day!

Posted 2 years ago

“I purchased jogger pants in the same size as my first pair, and the new pair are so baggy and misshapen I will have to send them back. Very disappointing.”

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Posted 2 years ago

“One pair of performance joggers came unwrapped and I’m sure they were previously returned. They have permanent creases that have not come out. Not okay!!!”

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Posted 2 years ago

Vuori is rated 4.6 based on 8,772 reviews