VyStar Credit Union Reviews

Name: VyStar Credit Union
Rating: 2.66

2.7 Rating 193 Reviews

40 %

of reviewers recommend VyStar Credit Union

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Metrics

2.7

Based on 193 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 85%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.7 out of 5

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VyStar Credit Union 5 star review on 8th November 2024

Anonymous

Anonymous // 01/01/2019

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“Tiffany from the Springfield Branch has provided me with excellent customer service and has the most beautiful smile. Thanks Tiffany”

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Posted 6 months ago

“Because of fraudulent charges on my card, I have no card for 7 to 10 days, but do to a new policy they can't print cards, on top of that I can't pay my bills, my phone bill is an important bill and can't pay it on time, seems like it my fault that it happened, and why should I be punished cuz of scammers”

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Posted 6 months ago

“Both my credit card and bank card was stolen, placed a call to customer service ordered replacement cards. Waited three weeks cards never came, called back customer service, they indicated there was something flagged on my account related to my address(this have never been a problem before I still received my monthly statement) . I proceeded to ask the representative why a member could not reach out to me making me aware of this issue, if I did not follow up would I have never received my new cards. The representative stated she would put a note on my account and I wound be able to go into the branch and collect the replacement card, since I have been without a card for three weeks. All my bills are set up for automatic payment through Vystar. Went into the branch was not able to get a replacement and there was basically nothing they could do, the replacement card would be mailed out in 7-10 business days. Bringing my estimated waiting time to over one month. So I am literally sitting in my car at the side of the road because I have no card to purchase gas. GREAT JOB VYSTAR, AWESOME CUSTOMER SERVICE...SMH”

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Posted 6 months ago

“WHY did you change the app!?!? The old app worked perfectly THIS version is beyond bad!! So slow, doesn’t show my transactions until days later and I can’t access instant balance anymore!!! So incredibly frustrating especially after the absolute insanity of not being able to get into my account for WEEKS! VyStar DO BETTER.”

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Posted 6 months ago

“I got married in 1986. My husband was bouncing checks. My thwn husband wanted ne to sign an overdraft agreement for $2000 so he wouldn't bounce checks. He kept bouncing checks. I separated our accounts. Years ago I relieved that although my name was no longer on hus account the credit union has still left it on the overdraft. After an argument with thrm they finally froze his account so he had to start paying it back. I made it perfectly clear to them at tgat time they needed to use the minimal insurance they had in him to paybthatbaccount because we had been divorced for sometime by thus point. And not one dime of the loan had I used. I was a niave newly married wife when I signed tgat to help him. They took it off my credit report and froze the loan. He died in March. I just girls a letter from them 36 years after I separated our accounts and never used that account again. That I owe them 1,896.03. He has been remarried for 8 years and she has used the money he has borrowed from them. They could have made him refinance this when they realized years ago what he had done. But, the chose to rather ho after a wife he didn't even pay a dime if child support to for 8 1/2 years. This credit union is a vulture to innocent niave freshly married people.”

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Posted 6 months ago

“So sick of The virtue signaling every time I walk into your bank I'm leaving it's just disgusting me every time I go in there how long it takes to get a debit card is insulting I'm a 15-year customer that bank I'm done”

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Posted 6 months ago

“Wish I could give you a 0 !! You guys now spend so much time being "good" that you have lost the plot, when it comes to customer service !! Don't give me all your stupid virtue signaling, just do your job! And operate with some common sense !! Long time customer, about to go elsewhere. I have Vystar Mortgage, Heloc, Money Market and Visa. Just fed up !”

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Posted 6 months ago

“The "Credit Card "Side of Vystar is poor on helping the customer. Customer Service reads from script, unfair and they don't LISTEN of the errors made. You make a payment, 1 department states they have the payment, you speak to a supervisor, they state NO payment? The member services state they got the payment, they withdraw from your bank account. If I could do 0 -Zero- stars I would! "Visa " is doing Vystar Credit Union accounts.”

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Posted 6 months ago

“Having to wait 7-10 days for a new debit card is ridiculous .”

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Posted 6 months ago

“Going to Vystar credit union is the highlight of my week. The staff is incredibly friendly and always ready to assist me with my financial needs. From opening accounts to applying for loans, their expertise and efficiency have made banking a breeze. Vystar Credit Union in Deland truly exemplifies excellence in customer service and community support!”

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Posted 6 months ago

“I lost my ATM card on april 22, the told me to wait 7 to 10 days for a new card. When I call again for check the satus they told me the order was made on the 26, so I decided to go to a sucursal and ask the lady if they can give me a provisional card because I have responsibilities and need to move my money. The answer was “they are not allowed to print cards in the bank and I can paid my bills with the account number, when I ask how I going to paid my groceries for example, she said that this is not her problem, and I just need to wait”. Three weeks later I’m still waiting for my card.”

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Posted 7 months ago

“Had to sit in lobby for over an hour with two people ahead of me while an employee designated to ushering people in stood doing just that , what is wrong with that picture ??? A perfectly good employee standing doing nothing while customers watch and wait ???”

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Posted 7 months ago

“Been a member (not for much longer) for 7 years or so. Can't stay logged into their online banking as it kicks me off. Can't pay bills through bill pay due to this. Credit Union is terrible. As soon as I can get to it planning on withdrawing all my money and going elsewhere. pathetic excuse for a Credit Union. They have been expanding across Florida as a "Big Credit Union". Can't stand their corporate BS. They are buying out 121 Financial where i have an account too. Will be closing that one also. If they had a zero star, I would choose that James Gordon Jacksonville, FL”

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Posted 7 months ago

“Joel from the Palm Coast Parkway location was the one who helped us open our account. He was extremely helpful and made it a pleasant experience. We have had our account with VyStar now for a few years and have never had a problem. I would recommend VyStar if your looking to open an account. Chris Jones - Palm Coast FL”

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Posted 7 months ago

“If I could give a zero-star rating, I would! This company was used by the car dealership where we bought our VW. We have had the automatic payment set up the entire time and our own car insurance for two years. Our car was recently repossessed without any warning, and after we called, we were told it was because they were taking insurance coverage payment from our monthly auto payment without our knowledge! They tell us we now owe back payment for insurance and insufficient monthly car payments. Also, they say that in order to get our car back, we will have to pay the entire amount of the remaining loan or it goes to auction in one week. They made No email or phone call attempts whatsoever to try and clear this up like humans. So disgusted!”

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Posted 7 months ago

“This is the second time my card got hacked. The first time recieved card within 7 days. This time I reported it on April 15th, April 25th I called to find out were it was, they told me it would not be to me till next Friday. That they did not put it in until the 19th, that was 4 days after I reported it. I explained that I have bills that are only paid with card, the man didn't care. This process is crazy Vystar is failing its customers.”

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Posted 7 months ago

“Taking the initiative to provide excellent customer service can truly set a financial institution apart from its competitors. This was precisely my experience with VyStar Credit Union, located at the bustling intersection of Beach Blvd and 295 in Jacksonville, Florida. In a recent urgent banking matter, the service rendered was nothing short of exemplary, thanks in large part to the efforts of Keith and his colleague, James. From the moment I stepped into the VyStar Credit Union branch, it was evident that customer satisfaction was a top priority. Keith greeted me with a warm and assuring smile, immediately putting me at ease amidst my financial concerns. He listened attentively, demonstrating genuine empathy and a keen understanding of my situation. What truly set Keith apart was his proactive approach. Instead of merely providing the standard solutions, he went above and beyond to explore every possible avenue to address my issue swiftly and efficiently. James, too, played a pivotal role in resolving my banking matter. His expertise and swift action were instrumental in the process, showcasing a level of dedication that is rare in today's fast-paced banking environment. Together, Keith and James exemplified teamwork and professionalism, ensuring that my urgent need was not just met, but exceeded. VyStar Credit Union, with its stellar team, including Keith and James, stands as a beacon of excellent customer service in Jacksonville, Florida. Their initiative and commitment to going the extra mile for their customers not only resolved my immediate issue but also solidified my trust and loyalty to their institution. It's clear that at VyStar Credit Union, the customer truly comes first, making it a model of outstanding service in the banking industry.”

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Posted 7 months ago

“VyStar Credit Union has to be the worst bank in history. For them to receive payments from my grandmother on a regular and not to mention ON-TIME basis, they have stolen funds from her and have removed every opportunity to remediate the situation where we had an open loan. The goal was to have the loan refinanced and removed from my grandmothers name and put into my name. The will she had in place for me to receive her final vehicle was dismissed. In the initial process before we were made aware, VyStar’s death processing department removed all of her funds and placed the funds onto the principal of the loan. I tried to turn over the vehicle to receive the funds and they told me they would work with me. Though very upset, I understood their process and followed it. I was told on multiple occasions that I had time to get her affairs in order. Her death certificate was approved mid-February. At that time, the first payment hadn’t arrived. I was told different things by different people that as long as the loan wasn’t in default I would be able to continue the loan and the proceeds from her several bank accounts were not to be used to offset the loan. Well that was a lie because the funds were applied. I was given multiple run arounds. I went to the courts and spent hundreds of dollars just to start the process for the letter of admin that I was instructed to get. While in the process I made sure there was adequate insurance on the vehicle and the loan was in good standings. The issue came in when I made the first payment and they didn’t have record that I made the payment. I have emailed my proof of insurance and they still stated I didn’t have any and they applied the no insurance fee which made the loan past due. They mailed a letter stating that the fee would be removed because the insurance was sent to them and it wasn’t removed. I received a call stating that they were repossessing the vehicle if I did not get the letter of admin by April 15th. Well here is April 19th and they are telling me they are repossessing the vehicle. They only gave me 60 days to have the vehicle refinanced. In that process, leaving a set amount for me to have the vehicle refinanced for and to get a letter of admin. There is no way any affairs could be done that quick, not even probate. Vystar is the worst bank to have and they have no regards to death of their members and their heirs. I would encourage many that has their funds tied up into Vystar to read over the terms and conditions as they could screw you over and make a mockery of your family as they did mine while in the toughest times. I will be reaching out to the BBB and CEO/President Brian Wolfburg in this matter because this has truly disturbed our peace.”

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Posted 7 months ago

“I was with Vystar (Jax Navy) since the early 90's there customer service back then was second to none. Now they don't care if they have customers or not. I've had so many issue in the last couple of years. They changed my address even though I'm still at the same address for over 30 years, then it took three visits to get it fixed once I figured it out, no help from them. They started treating my wife like she wasn't authorized to do anything with the accounts even though she had been handling the transactions for years on our "Joint" accounts, not to mention the rudeness of some of there customer service reps when you finally do get through after waiting extremely long, and the online fiasco that I don't think is fixed 100% yet. I finally had enough and closed all of my accounts. Do not recommend this institution, unless you like being treated poorly for them to tell you what and when you can do something with your money. Terrible customer service now.”

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Posted 7 months ago

“I have walked into the orange city branch in Florida twice the first time never acknowledged by anybody after 5 minutes I left. came back again on Monday and was told im in a teller position have a seat and when I get freed up ill help you open a new account. After 10 minutes your sunshine star player Megan walked over and most graciously apologized for the wait and turned a very discerning event into a success for you and hopefully me as well time will tell. I became a member and I believe i made a contact at the bank. What a gem you have with Megan, I hope you let her know she is doing a great job and saved me leaving again.”

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Posted 7 months ago

VyStar Credit Union is rated 2.7 based on 193 reviews