VyStar Credit Union Reviews

Name: VyStar Credit Union
Rating: 2.66

2.7 Rating 193 Reviews

40 %

of reviewers recommend VyStar Credit Union

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Metrics

2.7

Based on 193 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 85%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.7 out of 5

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VyStar Credit Union 5 star review on 8th November 2024

Anonymous

Anonymous // 01/01/2019

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“Was so happy to go into the Starke branch and see that Kim Edmond was back!! She was so helpful with my questions and very knowledgeable about opening my Roth IRA. I always recommend VyStar credit union and especially Kim Edmond at the Starke location.”

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Posted 10 months ago

“Please if you even get scam or some type of fraud. Don’t count on VYStar because they really won’t give your money back. It is sad because i really thought being in a credit union bank they would always help you and unfortunately no they did help me.”

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Posted 11 months ago

“In September 2022, I had a horrendous experience with Vystar and lost more than $391,000. My 72 year old husband has multiple health issues and when his medications are not working he suffers from attacks of extreme mania. He had suffered two previous episodes, in August was given Loritabs, and by September 1, he was in complete mania. I was in continuous communication with his doctor and with our attorney and on September 2, 2022 I closed our joint account at Vystar and moved the more than $391,000 to an account in my name. My husband had taken more than $10,000 from this joint account in the days before, so at the advice of our attorney I moved the funds out of his reach, or so I thought. In my husbands drug induced mania, he was out buying new tires and was leaving to go the the casinos in Biloxi. With $10,000, he would have been back in a week or so with relatively little damage done. On September 6, without contacting me, Vystar released the $391,000 to him and he was off to the races. Casinos from Biloxi to Arizona were beneficiaries of Vystar wonton negligence. Only after ending up in the hospital in Arizona and having run through the money was he able to get sobered up. Stuck in Arizona with no money, pathetic and remorseful, my senior citizen husband was as much of a victim of Vystar as I was. Living alone at a time when he needs someone more than anything, he's a living husk of the man he once was. At this point, the money is irrelevant. It cost me my marriage of 28 years, my peace of mind in knowing my money was safe in the bank, and my trust that people will do the right thing when they err. At 59 I'm picking up the pieces and trying to restart my life because of the careless mistake of a Vystar employee. Vystar has the nerve to try to sue my ex-husband and suing him for 3X damages. What about the damages to my life? Never risk your money with Vystar.”

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Posted 11 months ago

“Thank you Ms. E. Reed for your providing quality customer service. Your patience and professionalism is commendable.”

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Posted 11 months ago

“Vystar: Charges $32 fees without contacting customers; and without giving customers timely notice to allow them to add money to their account. I will be moving my account to a more customer oriented banking institution.”

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Posted 11 months ago

“I use them for my social security deposit and all the years I was with them i was never overdrawn but I screwed up last check and was over by 35 Dollars. I expected a penalty for it but telling me that I can't get a debit card for 6 months as punishment.. not cool . Do not trust this bank. Run away as fast as you can.”

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Posted 11 months ago

“I am new to the Port Orange area and I had issues with one of my accounts. I was unable to get help by phone so I went into the branch. I met the kindest person, Kaycee Acker. She was able to assist me, resolve my issue and I feel like I have a new friend now. She will definitely be my "go to" person. Thank you Kayce for your kindness !!!!”

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Posted 11 months ago

“If I could give no star I would. Vystar member service is a complete joke. I cannot wait to go to Campus Credit union. The supervisors are as automated as the representatives. The local branches are much better than 904 777 6000 if you have any issues. I should have left when everyone I knew was leaving.”

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Posted 11 months ago

“I could not be happier with my encounter with Nate and Saul and another young lady whom name I did not record. I had the pleasure of working with these 3 young individuals at the (Dunn Ave branch) and the customer service and interaction was above expectations. They were patient, polite and very knowledgeable of my needs and the product I was exploring. As a customer this warms my heart to see the younger generation exemplifying leadership and a willingness to assist without loosing patience. At times it seemed as if customer service was slipping through the cracks. These 2 young men brought back to remembrance that it still exists.”

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Posted 1 year ago

“Their customer service is the WORST. I tried using their Majic Touch system to make a payment and let me tell you its no magic!!!! My account is current and I wanted to make a$2000 payment. After entering all the information it said it had to transfer me to customer service. I was on hold for 30 Minutes!!!! So I called back and got a customer service rep that could hardly speak English. He said everything looked fine. Which I already knew. But that he would transfer me to an account rep. What why did I call him if he cant solve my issue. This is not the first problem I have had with customer service. I am paying off my card and going elsewhere. I suggest if you are considering opening account with them DONT!”

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Posted 1 year ago

“I opened my account a month ago. Set it up for my pay to go in there. They were very friendly and helpful. Now because I had two deposits put in my account,one through Zelle and another ACH. My account is frozen. They said because I used Cashapp and Coinbase app. I am involved in a scam. These deposits were for cash. Now I am supposed to explain myself and give them phone numbers of the people who gave me the money. This is my money. They have emptied my savings account,claiming they are sending the money back. I have no access to my pay for groceries or bills. They say unless I prove myself, money from my checking will be sent to my friends. They are thieves. The woman made it clear she thinks I am lying. It is my money. Keep your hands off”

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Posted 1 year ago

“My uncle is a disabled veteran trying to get his funds withdrawn via an activated POA. VYSTAR's customer service is not knowledgeable and gave erroneous advice. Additionally, at the bottom of a letter they sent, it clearly states "Call any VYSTAR employee for assistance." That's a farce!!! I went through several reps and NO ONE could help. Vystar is being unreasonable, unfair, and deliberate in their petty expectations. I have been through this same process via multiple other banking entities, VYSTAR is the worse. We are talking about a 75 year old, low income veteran with a service connected disability, who is being unnecessarily put through the paces over a technicality. I will take this story to anybody who will listen, any Veteran's Service organization, any google review, any Veteran! Vystar Credit Union is Painfully disappointing.”

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Posted 1 year ago

“After 2 days, multiple calls, hangups, I find out the transaction can't be completed now, but must wait over 4 days. Each rep was told this was urgent, and could have advised me there would be a delay. 2 days ago, I had other options. There is no ownership. The response was, but I did my part right, not my fault. Another bank will enjoy my patronage. They lost a decades long multi product customer. I can no longer recommend them.”

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Posted 1 year ago

“VyStar is the Words Credit Union Bank I codec come across with. Before they did the update that made their service a nightmare, I had no problems with them. Every week now they find ways to keep towing money out of my account. I keep trying to have them stop and resolve the issue, yet I get no response, and more fees added to my account. I am definitely leaving this inconsiderate bank. I’m tired of them robbing me money that I have to constantly borrow to other people since I’m going through some situations. I hate VyStar!! They are the worst and number one for stealing!!! Before you chooses them think twice, you are going to loose money guaranteed!!!”

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Posted 1 year ago

“I have been a member too long The ATM's doesn't work. They can't replace a debit card without screwing it up. No one knows anything and can't handle the issues. The response is always "We will report it" no action. Can not deposit my money without screwing it up and sending "My Money" back to the payor! WTF Are you thinking! That's my money not yours. I am in line to take as much out as I can to get away from their incompetence.”

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Posted 1 year ago

“Joshua was amazing!!!!”

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Posted 1 year ago

“Grace Tran at Baymeadows branch was excellent. Knowledgeable, polite, helpful, professional. I hope she is the Trainer for newbees.”

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Posted 1 year ago

“The experience with VyStar Credit Union has been the single most incompetent loan process I have ever seen!! Mind you I did loan processing in my previous life/career. To say the right hand isn’t talking to the left is an understatement— beyond embarrassing & pathetic ! I will NEVER work with VyStar Again!! H O R R I B L E !!!!”

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Posted 1 year ago

“very bad started to charge 5% fee on consolidation loans when I was told they did not charge a fee and refused to credit me. Bad business”

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Posted 1 year ago

“Nancy at the Titusville Branch was amazing and so helpful.”

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Posted 1 year ago

VyStar Credit Union is rated 2.7 based on 193 reviews