Waitrose Reviews

Name: Waitrose
Address: Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell, Berkshire
Rating: 2.65

2.7 Rating 638 Reviews

37 %

of reviewers recommend Waitrose

2.7

Based on 638 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2 out of 5

About Waitrose:

At Waitrose.com, you’ll find all the quality and value you’d expect, together with the kind of service only Waitrose can offer. Your order will be picked, packed and delivered from your Waitrose branch by our Waitrose Partners – people who own a share of the business, and will always take as much care with your shopping as you would yourself. With a wide range of products and brands it makes it the perfect place to grocery shop

Visit Website

Phone:

1344 42 4680

Email:

customersupport@waitrose.co.uk

Location:

Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell
Berkshire
RG12 8YA

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Waitrose 5 star review on 24th October 2024

Maya Williams

Wardy

Dan Yonder

Waitrose 1 star review on 4th March 2024

Katya

Anonymous

Anonymous // 01/01/2019

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“I m poor nurse good quality”

Helpful Report

Posted 6 years ago

“My wife slipped and fell on something in the Exeter store that was on the floor near customer services. A fellow customer helped her up and took the bit which she slipped on to customer services and explained that she had slipped on it. While she was still stood there getting herself together a waitrose guy in a suit who had been standing by the customer services walked pass her and said are you alright and walked on (bearing in mind that they do not speak to you normally) When I contacted them I was told that the cctv did not cover that area but they could view the lady handing something to a person at the desk and it seem's like the guy who spoke to did not see her either (very suspicious indeed). That is what I call do not see anything and keep quiet we may get a claim against us. Sod the customer.”

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Posted 6 years ago

“Waitrose in Chesham - great staff and the usual Waitrose customer service. However the shelves are always poorly stocked and the store generally just looks a bit tired and messy.”

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Posted 6 years ago

“We stopped ordering from waitrose because they use to delivery food with tons of missing items. After 3 months not buying from them we received some coupons and decided to try again. We regret! 40% of out shopping were missing and they charged full price. It took 4 calls to someone do something. Every time they said they would look into it. Waitrose has no effective costumer service and they simply don’t care for the worst service they can provide. I came back from a 3 weeks trip and thought I could rely on them to supply me with what a need My dog has NO FOOD, laundry will take longer to be done, my kid had no breakfast Worst service ever and finally lost a client for real”

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Posted 6 years ago

“Great choice of good food”

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Posted 6 years ago

“I ordered Peonies from Waitrose Florist to be delivered to my sister for her birthday and they were delivered on time and were absolutely gorgeous (she sent me a photo of them) and she was thrilled.”

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Posted 6 years ago

“good service and happy staff”

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Posted 6 years ago

“Having been made aware that Waitrose would no longer be offering disposable cups for the free coffee, and not wanting an empty cup in my car all day waiting to be washed, I enquired last week whether we could use disposable cups if they were our own and was assured that this would be fine. Today, however, having bought 100 cups based on the incorrect advice give, it appears that the policy has changed and the staff at the Rushden store were unnecessarily rude. Apparently if we use a disposable cup this presents a health and safety issue - I would suggest not as much a health and safety issue as people reusing their own cups that had not been washed out properly as was clear today!! So it's goodbye to Waitrose from us - we will miss the free coffee but not the numerous flies that are always around the area - and hello to M & S where the staff appear to be more customer focussed.”

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Posted 6 years ago

“Waitrose acknowledges I was delivered rotting fruit and have refunded the money but when I asked for the branch managers business email they point blank refuse to give it to me. I can phone him, I can visit the store to speak to him, but I'm not allowed his email address to send him photos of rotting fruit. So a molehill becomes a mountain due to nationally based customer service trying to muscle in on a local issue.”

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Posted 6 years ago

“I felt compelled to write this review about Waitrose Fulham Broadway staff after a horrible treatment I received this morning while shopping their. At the queue, I moved forward of the sign near the tills where customers should wait. Suddenly, two Waitrose workers started shouting at me to move back. Their reaction was so unexpected and made me feel shocked and insulted. Especially, we all move forward a bit when we queue for a long time! I spoke to the manager about the ill treatment I received from his staff, but unfortunately he wasn’t helpful at all. He said that he’ll speak to them, but I wasn’t sure how this should be helpful to me where I was insulted in their store. It was simply too late for me and they didn’t seem to care. The manager seemed to be fine with the fact that his staff were rude and aggressive in their treatment to the customers. Therefore, I would strongly discourage anyone from shopping in Waitrose Fulham Broadway.”

Helpful Report

Posted 6 years ago

“It was my 50th birthday on Friday and i had a delivery of flowers champagne and chocolates delivered to my work. Arrived after i left after 7pm, flower box was wet where the box had fallen over, flowers where wilted and petals falling off, disgusted and not what i would expect for a special gift from waitrose.”

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Posted 6 years ago

“Full of new products, high quality, large choice”

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Posted 6 years ago

“I have been in this supermarket and like usually I love all the products they have, fresh fish, seafood and meat. The staff very helpful and friendly, always happy to service you and very polite.”

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Posted 6 years ago

“they are helpful and friendly, offering support when needed”

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Posted 6 years ago

“Absolute rubbish service. Made a dozen or so online home delivery orders and have had issues with nearly all of them. Food delivered out of date, use by same day, items missing but billed for, overcharges, late deliveries you name it. Was promised an audit and callback which never happened, emailed customer care and they never even bothered replying so emailed back. Just received a very rude and abrupt telephone call from a so called Waitrose manageress who didn't care less about thenissues experienced Really poor”

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Posted 6 years ago

“Helpful staff, great choice of quality food. Simple to checkout.”

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Posted 6 years ago

“After 31 years shopping here it's just as good with friendly service even though i am not a big spender.”

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Posted 6 years ago

“Very friendly partners.”

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Posted 6 years ago

“They sell lovely corn fed free range chickens and deserve every one of my four stars. Great quality.”

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Posted 6 years ago

“Quality food at good prices.”

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Posted 6 years ago

Waitrose is rated 2.7 based on 638 reviews