Waitrose Reviews

Name: Waitrose
Address: Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell, Berkshire
Rating: 2.65

2.7 Rating 639 Reviews

37 %

of reviewers recommend Waitrose

2.7

Based on 639 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2 out of 5

About Waitrose:

At Waitrose.com, you’ll find all the quality and value you’d expect, together with the kind of service only Waitrose can offer. Your order will be picked, packed and delivered from your Waitrose branch by our Waitrose Partners – people who own a share of the business, and will always take as much care with your shopping as you would yourself. With a wide range of products and brands it makes it the perfect place to grocery shop

Visit Website

Phone:

1344 42 4680

Email:

customersupport@waitrose.co.uk

Location:

Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell
Berkshire
RG12 8YA

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Waitrose 5 star review on 24th October 2024

Maya Williams

Wardy

Dan Yonder

Waitrose 1 star review on 4th March 2024

Katya

Anonymous

Anonymous // 01/01/2019

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“Quality food at good prices.”

Helpful Report

Posted 6 years ago

“The staff are generally just a cut above the other supermarkets, so happy to help you and will go out of their way to assist in any way they can which makes a shop so much nicer. The produce is also excellent quality of course!”

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Posted 6 years ago

“Great apart from the need to shop then get a free coffee. Better to have it before you start one would think.”

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Posted 6 years ago

“good quality reasonable prices”

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Posted 6 years ago

“Great selection of provisions and cheery and helpful staff. Will surely return on a regular basis.”

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Posted 6 years ago

“Free coffee, good staff, good customer service and fresh products.”

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Posted 6 years ago

“We bought indoor sparklers which when lit spat hot metal which burnt our carpet and my hand! Waitrose have now stopped selling this product but refuse to acknowledge any fault in our case. This is easily the worst customer service we have ever experianced. Not what we would expect from JLP/Waitrose.”

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Posted 6 years ago

“I have shopped at Waitrose for many years and had "Home delivery" since it started, however since moving to Malvern 4 years I have become more and more disillusioned.”

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Posted 6 years ago

“Items badly packed, short expiry dates, and food squashed. Used to have great service from Waitrose in Newport, Shropshire. Now changed to delivery from Chester store and service is very disappointing. This is the third time I've complained & nothing changes. Examples Drain cleaner and banana loaf cake in same bag, 3 pints of milk with next day's date on & all carriers crammed into two crates by the driver to be carried to the door.”

Helpful Report

Posted 6 years ago

“I stopped using the Waitrose home delivery service about a year ago as each delivery contained very short dated items despite my complaints. I was told to make a note when requesting delivery to not be given short dated items, which i did and that was ignored. I'am so busy this week i thought i would try again-- i'm so disappointed. 9 short dated items. 7 substituted items. 2 were suitable the others not. Like others have noted i now have to somehow find the time after all to replace these items. I thought this was a problem with my local branch but now reading through the reviews I've come to believe it is indeed a deliberate policy to get rid of short dated produce as no customer in store will pick up a Chicken for the Sunday Roast on a Thursday which has a next day use by date -- as happened to me today-- notwithstanding my request not to send me short dated items. I can't be bothered to complain direct to Waitrose-- I did that loads of times in the past. I might decide to use Waitrose again but for store cupboard items only.”

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Posted 6 years ago

“All but a couple of items out of stock and then intelligent substitutions. Order delivered on time, by a lovely driver who was extremely helpful. The ease of ticking off the items against the receipt, nicely listed by department. Excellent online shopping experience.”

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Posted 6 years ago

“Having had terrible delivery service a few years ago I thought I'd give them another go. Delivery half an hour late, that was ok can understand traffic issues. However, eight ( yes eight) substitutions and seven items not delivered at all. Not good enough, I should have least have had the option to cancel my order. Having ordered online to 'save time' I am now having to visit local supermarket to replace missing items. Back to Sainsbury's for me, I have NEVER had a problem with them.”

Helpful Report

Posted 6 years ago

“The main experience is all the staff seem to excel in everything, from dress, attitude and willingness to assist. The fare whilst being more expensive possibly than other supermarkets, offers approaching end of B/Before items at very good prices, for the peeceived quality of the produce.”

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Posted 6 years ago

“The only reason I like Waitrose is that they stock a lot of quality branded goods which are missing in the other main stores. A lot of these brands are British - home made or home grown - and really are very good. However, they are very pricey but usually worth the burn mark in your wallet as they are so enjoyable to eat. As for Waitrose own food ie: their fruit and veg, meat and bread, these are appalling quality! Meat, veg and fruit go off in a day and their french bread has a heavy dough which is almost raw. Sometimes I pop it in the oven but the dough never seems to cook right through no matter how high the temp or how long it cooks!”

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Posted 6 years ago

“Paid for my shopping at the self serve checkout, realised my card was about to go over the limit so the rest would have to be cash, I get to the queue only to be pulled out by the manager the lady at customer services had assumed I was a thief and wasn't paying for my other shopping, put in a complaint this morning, was left mortified by the experience but totally shocked when I stood my ground and explained they still looked at me like I had commited a crime, guy in complaints was helpful and apologised but to be honest I will never shop there again, it's one thing to walk out with an item and be called back but to be in the queue to pay and be accused is ridiculous”

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Posted 6 years ago

“Excellent service and great choice of products. All staff make you feel welcome and help you with anything.. nothing is too much trouble for the partners in store”

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Posted 6 years ago

“Very kind lady, Patricia, in Lichfield store today gift-wrapped lots of daffodils today for me to take to my friend whose mother had died. She was very kind and did a beautiful job. Also Charlotte was helpful today too. I was trying to find a cereal without gluten.”

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Posted 6 years ago

“I enjoy shopping with the more than ample space in the aisles and staff are delightfully helpful even when very busy”

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Posted 6 years ago

“Love their food and in-store customer service, but deliveries are just plain bad. Delivery came incomplete, with dubious replacements (ordered 2x2lts bottle of juice, replaced with 2X1lt instead of replacing with same quantity 4x1lt). Very dry email, not apologising for the forgotten items or acknowledging the suggestion for better replacements. All in all, awesome brand, but I'll start using Ocado.”

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Posted 6 years ago

“Some good quality food. Prices too high”

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Posted 6 years ago

Waitrose is rated 2.7 based on 639 reviews