Name: Waitrose
Address: Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell, Berkshire
Rating: 2.64

“Great staff and nice layout”

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Posted 7 years ago

“The best supermarket I have ever shopped from. Many offers, the customer service always outstanding and the quality and variety simply amazing!”

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Posted 7 years ago

“Nothing too much trouble. Food delivered to kitchen table!”

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Posted 7 years ago

“Excellent choice & service. Like the free coffees”

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Posted 7 years ago

“Waitrose offer a premium choice of food items which are reasonable proceed. the joy of buying is further complemented by the pleasant staff how are helpful and do not rush you at checkout”

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Posted 7 years ago

“Excellent quality products, nice store environment and good quality staff.”

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Posted 7 years ago

“I pick up the reduced stuff at big discounts”

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Posted 7 years ago

“Excellent choice of food with a high level of quality.”

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Posted 7 years ago

“Always happy with my shopping experience, staff go beyond themselves to help you, well done! I also love the wide range of products, you can always find them there even when other stores would discontinue them.”

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Posted 7 years ago

“Quality produce delivered exactly on time - even on our holidays. What more can you ask.”

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Posted 7 years ago

“It's just a different (i.e., better) shopping experience. There's plenty of room; the staff are helpful and friendly; you can have a free hot drink with any purchase. It's true that, say, fillet steak is quite expensive but they have a range of products called Waitrose Essentials which are very competitively priced.”

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Posted 7 years ago

“Waitrose has some great deals on ethically sourced food, and some ethically produced products, such as recycled toilet paper. This helps me do my bit for the environment. The staff are always friendly and lead you to the item you're looking for.”

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Posted 7 years ago

“Waitrose has some great deals on ethically sourced food, and some ethically produced products, such as recycled toilet paper. This helps me do my bit for the environment. The staff are always friendly and lead you to the item you're looking for.”

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Posted 7 years ago

“The food is delicious and the staff is helpful”

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Posted 7 years ago

“The choice of products, easy access as a handicapped person, very he helpful staff on any request, or question.”

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Posted 7 years ago

“My accolade must go to a member of your staff, who without his help, I would of been unable to order on line as the branch did not have the part I needed in stock. I contacted the branch and spoke to Dave. He was extremely helpful and ordered the part for me so that it was available at the branch thereby permitting me to continue my 'online' order. He also informed me that he was able to hold the part as I was unable to collect the item for a few days. I kept in touch with Dave and I arranged for a date to collect the part. Upon my arrival at the Branch Head Office had electronically 'returned my item to stock' even though the item was still in the possession of the Canterbury branch, this caused a problem to pay as the store computer failed to show the item being available. Dave however was not phazed and told me he would contact Head Office and sort the problem. This he did, and within a short time, much to my relief as I had travelled from France to collect my order I was able to pay in store. I have to say that Dave was polite and did everything necessary to ensure that his customer left the store satisfied despite the system causing him to re-establish the validity of my order. I would ask that you recognise the care and consideration Dave showed throughout from the time I placed my order to the time when he was faced with a problem that would of resulted in creating a great deal of frustration and annoyance for me. A well deserved 'Well done' for Dave and a great way of showing that GSF Carparts Canterbury do care for their customers.”

Helpful Report

Posted 7 years ago

“My accolade must go to a member of your staff, who without his help, I would of been unable to order on line as the branch did not have the part I needed in stock. I contacted the branch and spoke to Dave. He was extremely helpful and ordered the part for me so that it was available at the branch thereby permitting me to continue my 'online' order. He also informed me that he was able to hold the part as I was unable to collect the item for a few days. I kept in touch with Dave and I arranged for a date to collect the part. Upon my arrival at the Branch Head Office had electronically 'returned my item to stock' even though the item was still in the possession of the Canterbury branch, this caused a problem to pay as the store computer failed to show the item being available. Dave however was not phazed and told me he would contact Head Office and sort the problem. This he did, and within a short time, much to my relief as I had travelled from France to collect my order I was able to pay in store. I have to say that Dave was polite and did everything necessary to ensure that his customer left the store satisfied despite the system causing him to re-establish the validity of my order. I would ask that you recognise the care and consideration Dave showed throughout from the time I placed my order to the time when he was faced with a problem that would of resulted in creating a great deal of frustration and annoyance for me. A well deserved 'Well done' for Dave and a great way of showing that GSF Carparts Canterbury do care for their customers.”

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Posted 7 years ago

“Good quality fresh produce always well stocked”

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Posted 7 years ago

“All good except that these new sushi counters are a waste of space in my opinion”

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.9 out of 5

Waitrose Reviews