Waitrose Reviews

Name: Waitrose
Address: Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell, Berkshire
Rating: 2.65

2.7 Rating 642 Reviews

37 %

of reviewers recommend Waitrose

2.7

Based on 642 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2 out of 5

About Waitrose:

At Waitrose.com, you’ll find all the quality and value you’d expect, together with the kind of service only Waitrose can offer. Your order will be picked, packed and delivered from your Waitrose branch by our Waitrose Partners – people who own a share of the business, and will always take as much care with your shopping as you would yourself. With a wide range of products and brands it makes it the perfect place to grocery shop

Visit Website

Phone:

1344 42 4680

Email:

customersupport@waitrose.co.uk

Location:

Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell
Berkshire
RG12 8YA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing service from Paul who delivered in St Neots today. Thank you so much Paul. Sue Phillips”

Helpful Report

Posted 1 year ago

“Waitrose CATERHAM Surrey . Excellent service on my recent visit . Staff on fresh meat counter confirmed organic products and also advised me that I was entitled to a 20% discount on fresh meat that day. Also free coffee and newspaper.”

Helpful Report

Posted 1 year ago

“I usually do the majority of my shopping in Waitrose both in store and online. In the middle of last year there was a big launch of weekly personalised vouchers that was very poorly thought through. However some were of a significant value so worth the hassle. For the last 3 months all I now get is 50p vouchers so no longer worth the drive. Much easier to visit Lidl, Tesco, Sainsbury’s and Iceland that are a 2 minute walk.”

Helpful Report

Posted 1 year ago

“Went to Waitrose this morning and I thought we had gone back in time to the three day week and power cuts, more than half the lights were out. It was an appalling experience tripping over other customers and staff plus trays of food. Mind you they had tomatoes if you could see them. Put the lights on why make it difficult to shop especially for the older generation or those with sight impairment. Do they care?”

Helpful Report

Posted 1 year ago

“Why is Waitrose fruit so bad , it has the worst , but most expensive fruit of any of the larger supermarkets. I am fed up buying a pack of fruit , only to throw it in the bin . So I don’t buy fruit there .”

Helpful Report

Posted 1 year ago

“If I could give no stars I would. The manager at the South Woodford Branch who said her name was Faye has no customer service skills whatsoever ..the store is dirty..bread scattered everywhere and poor displays...how they expect people to part with their hard earned cash to be treated in a non caring way is beyond me. ALL I can say is that you need to go on a customer care course and should not be in management !! It would not surprise me if health and saftey close this store down.”

Helpful Report

Posted 1 year ago

“Waitrose deserves 10*s! Last week I had a family get-together of 15 and I had ordered food from Waitrose. When my order didn't arrive I found I'd left it in the basket - disaster! The manager immediately got into action, asked me to email a list of food in the basket and put my order together like for like. She was a complete star. The meal was saved. Thank you Waitrose - that's fantastic customer service.”

Helpful Report

Posted 1 year ago

“Bought Dates, covered in black mold when opened. Sent photos to customer service. Letter back send more detail plus photo etc? no apology, no urgency, they could poison people. The whole John Lewis group is spinning downwards, they treat their customers appallingly.”

Helpful Report

Posted 2 years ago

“I ordered a turkey, Christmas crackers and fresh bread, plus many other items for delivery on 24.12.22. The turkey was noted as not able to be changed, but nothing else. The crackers did not come, apparently there was an IT issue and they ran out???? The bread did not come, apparently the delivery time of 8-9am was too early for fresh bread????? The moral of this experience, if it's important, do not order online with Waitrose.”

Helpful Report

Posted 2 years ago

“i ordered champagne when it was on offer, then was unable to collect it in the time period owing to a family illness. After a bit of to-ing and fro-ing, an incredibly helpful young man in the Balham branch went to endless lengths to sort out my order and put it in my car after I had paid. I have read the unfortunate reviews posted before mine, and James Bailey obviously has work to do, but my experience was very positive. I am a long-term customer and can see changes in my local store: this young man made all the difference to my day. Much worse service from Sainsbury's with a similar order.”

Helpful Report

Posted 2 years ago

“I thought that Waitrose was a reliable store with good customer service, but no longer hold this opinion. I ordered an item from the entertaining section for Christmas, which I incorrectly thought was guaranteed to be delivered. Customers are not permitted to alter orders from the entertainment section after a certain date, guess what? ……Waitrose can! I was sent a substitution, not notified and after complaining was patronisingly given instructions on how to request to ‘refuse substitutions ‘ on online orders! Not good enough, Waitrose.”

Helpful Report

Posted 2 years ago

“If I was allowed I could leave 0 stars to waitrose, mean and xenophobic staff at Waitrose Sidcup for using my vouchers @I was told that the electronic vouchers are universal(by a Bromley manager )!I have been using them for a over a year ,but today they decided that I could not use them because they said it is their decision (even though the scanner accept it them)!I have spent hundreds of pounds last few year in this overpriced store and from today on I am boycotting this store!They made me feel cheap and they were very mean, the store manager and the cashier!I would not ever set my foot in their stores and for sure spread the news on every platform!People don't you ever buy anything from this store ,they don't deserve your money!”

Helpful Report

Posted 2 years ago

“The 12month matured Waitrose Christmas pudding was absolutely delicious. It was lovely and moist, very fruity and you could taste the booze and it ain’t too overpowering”

Helpful Report

Posted 2 years ago

“Christmas vegetables from the Christmas goods at waitrose cost over £30 on 22nd dec. Not a problem until I went to cook them on 25th (Christmas day) only to find they went out of date on 23rd. Not good enough. Inflated prices for unsuitable goods. Even Lidl and Aldi are better these days. I will avoid Waitrose at all costs from now on. Thanks for spoiling Christmas Dinner, you robbing morons.”

Helpful Report

Posted 2 years ago

“Usually excellent but I don’t understand how entertaining items ordered 2 months ago are unavailable. A substitution offered but it’s not what was ordered.”

Helpful Report

Posted 2 years ago

“Good luck with your christmas order that they have known about since November, half the order had poor substitutions”

Helpful Report

Posted 2 years ago

“Non-delivery of groceries two times in a row. The first time they just cancelled which was understandable because of the weather, but they didn't even bother to leave a message. This time it's my Christmas order, due to arrive this morning. I was waiting for it, I stayed in the kitchen, kept looking out the window, no van, yet they say no one was home. I'm gutted!”

Helpful Report

Posted 2 years ago

“HEARTY CHICKEN AND VEGETABLE BROTH SHOULD BE RENAMED 'HARDLY' CHICKEN AND VEGETABLE BROTH! NOT A SINGLE PIECE OF CHICKEN IN THE ENTIRE TUB, JUST THIN HAIRLIKE STRANDS OF SOMETHING THAT COULD NOT EVEN BE RECOGNISED AS CHICKEN. OVERALL THE STANDARD OF WAITROSE PRODUCTS, IN PARTICULAR THE FRESH PRODUCE IS GOING DOWNHILL RAPIDLY. DO NOT THINK THAT BECAUSE IT IS MORE EXPENSIVE IT IS BETTER QUALITY. SADLY IT WOULD SEEM THOSE DAYS ARE GONE!”

Helpful Report

Posted 2 years ago

“Just received my Waitrose online delivery. 10/10 for the driver, product dates, quality and availability.”

Helpful Report

Posted 2 years ago

“Second to none on quality and customer service. Stock a wide range to suit all budgets. Sure, you can spend a fortune on the most expensive, luxury products (if you have the means and the inclination to do so), but you can also get excellent value for money from the economy 'Essentials' range, without skimping on quality. The staff or 'partners' both in store, online and out making deliveries are polite, professional and friendly. In the rare event that a problem should arise, it is always dealt with quickly and effectively.”

Helpful Report

Posted 2 years ago

Waitrose is rated 2.7 based on 642 reviews