Waitrose Reviews

Name: Waitrose
Address: Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell, Berkshire
Rating: 2.64

2.6 Rating 650 Reviews

37 %

of reviewers recommend Waitrose

2.6

Based on 650 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.9 out of 5

About Waitrose:

At Waitrose.com, you’ll find all the quality and value you’d expect, together with the kind of service only Waitrose can offer. Your order will be picked, packed and delivered from your Waitrose branch by our Waitrose Partners – people who own a share of the business, and will always take as much care with your shopping as you would yourself. With a wide range of products and brands it makes it the perfect place to grocery shop

Visit Website

Phone:

1344 42 4680

Email:

customersupport@waitrose.co.uk

Location:

Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell
Berkshire
RG12 8YA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did click and collect shopping at Waitrose Beaconsfield. Ordered Thursday, collected Saturday. Highly recommend this way of shopping. The staff managing the queue where really helpful, as well as sanitising each trolley and touch points. Staff at customer service/click and collect point really kind and helpful. I was in and out within 10 minutes. Brilliant. I always thought Waitrose was more expensive, but I got some really nice food at a very reasonable price by shopping the offers. Will do this again for sure.”

Helpful Report

Posted 4 years ago

“Click and Collect.Witney. No sanitiser on entering or leaving store. Non of the staff wearing masks or gloves. No screens at Customer Service Desk, we had to get far too close to staff. When food brought, we had to lift each crate as we emptied it, but didn't know whether the handles had been cleaned. Non of this is good enough during Covid-19. We did not feel safe for our health. Will not use this badly thought out service again.”

Helpful Report

Posted 4 years ago

“Very fatty sirloin steak delivered again today! Same as my previous order so fatty. I put a note on the order for the shopper asking for lean steaks as my last order were very fatty and no notice was taken. Bananas were badly bruised. Poor quality from Waitrose”

Helpful Report

Posted 4 years ago

“Very organised during lockdown and lie that they clean the trollies before handing them to you. I also liked the fact that a staff member very politely advised a customer that they were purchasing to many restricted items.”

Helpful Report

Posted 4 years ago

“Waitrose / Ocado are a must for online shopping especially for disabled people . The produce is of the finest and arrives in tiptop condition fresh fruit meat and vegetables are very fresh all produce is well within the sell by date and the delivery drivers are polite and extremely helpful . I have been using for several months and can honestly say I have had nothing to complain or send back a product .Their prices compare with other companies very well especially as it's the finest produce”

Helpful Report

Posted 4 years ago

“My mother received 2 bouquets of flowers for her 100th birthday whilst in lockdown last week. After 10 days the flowers were & still are fresh & have a good few days left in them yet....beautiful.. Well done Waitrose xx”

Helpful Report

Posted 4 years ago

“I am disabled and use two walking sticks to get around. Went to my local waitrose and queued. About 5 people in front of me. Arrived at front of queue. The security beckoned another person waiting in the over 60's queue to go in. Another time I've waited behing 8/9 people. Only to have someone let in on front of me. This company simply doesn't care about disabled customers. I will be shopping elsewhere”

Helpful Report

Posted 4 years ago

“Excellent customer service always”

Helpful Report

Posted 4 years ago

“We had an email saying we had priority delivery, but can't get a slot until next Tuesday, consequently I have to go to the shop and put my extremely vulnerable husband and myself at risk”

Helpful Report

Posted 4 years ago

“Rotten avocados, no antibacterial spray at the entrance , kitchen roll on the ground near the front door ! Gerrards Cross Waitrose”

Helpful Report

Posted 4 years ago

“Thank you to the young man who came to our rescue. We had been trying to get cartons of prune juice for ages. All other supermarkets either were always sold out or we were unable to get to talk to anyone on the telephone to check their stocks. I telephoned Waitrose and the telephone was answered immediately by a young man who was so helpful and sorted me out with the prune juice. He was so polite and could not have been more kind. A big thank you to this wonderful guy. Sadly I did not get his name but hope he reads this. My name is Mrs Clarke and was over the moon with the service we received.”

Helpful Report

Posted 4 years ago

“Waitrose are the worst online grocers in "normal" times but during the COVID crisis it has excelled itself in terms of lack of service, availability and interest in customers. WAITROSE IS RUBBISH.”

Helpful Report

Posted 4 years ago

“My very first on-line order last week - goods near use-by date in some cases not very fresh, especially oranges, and the packet of pepper and nutmeg chipolatas were mouldy. I e mailed my complaint and got a very impersonal reply, not even taking into account that I may be self-isolating, which I am! Quality of Waitrose has gone down in more ways than one!”

Helpful Report

Posted 4 years ago

“I have been a weekly shopper with Waitrose and a loyal John Lewis customer for years. This will no longer be the case after my recent experiences of shopping at Waitrose. It has taken much longer to respond to in-store precautions than other supermarkets and its sanitising procedures are still well short of reasonable expectation. The staff, drafted in from other stores, are often rude and intimidating. While appreciating the pressures created by the current situation, there is absolutely no justification for this and the contrast with the pleasant attitude of staff in other supermarkets is very marked. Frequent emails are full of empty promises about the availability of delivery slots, especially for older, vulnerable customers causing huge anxiety for my 86 year old house-bound mother. On the one occasion when I was able to book a click and collect slot (obtaining a home delivery is impossible), the number of inappropriate substitutions and unavailable items made it a pretty useless endeavour. Waitrose seems to be living off a reputation which is now quite undeserved.”

Helpful Report

Posted 4 years ago

“Waitrose gives priority slots to those on the Government’s vulnerable list, which excludes disabled shoppers. I am over 70, live alone and cannot walk. Although I have shopped with Waitrose online for years, I can no longer get an online shop, as I am not on the Government’s vulnerable list. When I rang Waitrose to enquire about priority shopping I was told I would be contacted by Waitrose as I should qualify on the basis of age alone. I have received no communication, nor is there any provision for age details in their registration section. Surely it would be easier and safer – rather than depending on volunteers - to allow disabled and the elderly online slots also and give some consideration to those for whom it Is physically impossible to get to the shops, alongside those on the Government’s list – who already qualify for assistance on the basis that contracting Covid 19 would pose a greater health risk.”

Helpful Report

Posted 4 years ago

“Why is Waitrose giving their customers completely wrong information for Click & Collect from their stores? They are measuring the distance from the account holder's postcode to the shop "as the crow flies" ... not as the road takes you, which is careless in the extreme!”

Helpful Report

Posted 5 years ago

“I would like to chance to make a comment on your home delivery. I have been a loyal customer of both Waitrose and John Lewis for over 20 years. I am lead to believe they are sorting out elderly customers from their data base. Rubbish, I have been trying to book a slot for over 2 weeks, their data base should have shown them that I have not shopped inn store for over 3 weeks but no contact has been made. When do they return the loyalty back for having shopped with them for so long. Very disappointed and disheartened with Waitrose. I wouldn't mind if I could get to talk to anyone but all communication ends in the same email replied and no answer on the phone. My husband in the the 12 weeks isolation group along with my mother who is 84 and lives alone, so am not happy to go out. What I am suppose to do.”

Helpful Report

Posted 5 years ago

“Brilliant service from waitrose Poynton. Just received our first home delivery .Each person we spoke too including Rose who delivered our order was courteous and a pleasure to deal with. Thanks. G.Brian Hudson. Poynton.”

Helpful Report

Posted 5 years ago

“Profiteers. Will NEVER visit Waitrose again.”

Helpful Report

Posted 5 years ago

“I need therapy to get over this Chandlers Ford East visit. Very upsetting. I Wanted three items. Arrived early in morning OAP hour and queued and told by Intimidating door security guy that I could not go in without a trolley. There was no sanitiser to wipe the trolley. He said that the trolleys had already been cleaned. I said I did not want a trolley as I only wanted three items. I never use a trolley because of Coronavirus. He said well you cannot come in then. I went through the door with a trolley as instructed and saw a dirty till receipt in the trolley. I said this one has not been cleaned. He said we only wipe the handles. The trolley was dirty. I picked up my three items and had to put them in the dirty trolley . I Saw two suited managers as I went to pay and said I was not happy at being forced to use a trolley that was not clean. The manager quickly took the rubbish out of the trolley. He said quite discourteously ‘what do want me to do’ He refused to get me any sanitiser. I felt my hands were contaminated. He said there was hand gel in the toilet which meant more hygiene disruption. I walked to the self service till with him following me. He was arguing the whole time saying that none of our other customers complain. This is so completely the wrong thing to say. He said that I did not have to shop there. I am a local and the mere fact that I had shopped there for 20yrs did not seem to matter probably from when this manager was still in nappies. I kept asking him to leave me alone and to stay away as I did not want him less than 2metres away. I said none of the other supermarkets treat their customers like this. I told him that all other supermarkets have had sanitiser at the door for weeks. He kept arguing saying no they don’t. I asked him if he had been in Asda Or Tesco recently. he said he had three days ago and didn’t notice any sanitiser. Well I thought so much for a floor manager who is in charge of helping to prevent customers and staff from catching Coronovirus and does not use sanitiser. He kept still kept arguing and was quite aggressive. He stood with his back at the glass window still arguing. He watched me struggle with my bananas as the scales would not work. I was shaking with upset. I Kept away from him. He deliberately intimidatingly watched and waited for me to finish paying and as I went out I had to walk past him. I could not wait to get out of there. He then shouted at me and lied that I was abusive and hounded me out of the shop chasing me from behind making me feel very uncomfortable shouting at me so that all the staff and customers were watching. I thought he was going to hurt me. I felt he tried to take away all my dignity.I never turned round but kept walking with dignity. He kept following me shouting he wanted me to leave the shop. His behaviour was embarrassing. I spotted some sanitiser hidden at the side of the customer service. I grabbed a squirt if that’s but he came right up to my intimate space and tried to grab it to stop me using it. This squirt of sanitiser could have been the one thing stopping me getting the virus. This is nearly a week ago now and I am still very upset. I had immediately put a complaint in to customer services but nothing was done. I don’t think they believed me and weren’t really interested. There response implied they were more interested in me writing a good rating for there response so I could be entered into a prize draw as a way of saying thank you for bringing the incident to their attention. Just to say I am an NHS hospital front line worker and have been for 40yrs. This manager needs a lesson In how to treat customers and get over himself. He should not be allowed to intimidate, humiliate and bully female vulnerable customers in this way. I suppose the moral of the story is to not dare to criticise the supposed wonderful Waitrose for fear of reprisals from an intimidating bullying rude floor manager. It is hard for the NHS when people like him and Waitrose have so little respect for people who are saving lives. I will never ever shop at any Waitrose or John Lewis again. The treatment I received was appalling. It will take me a long time to get over this.”

Helpful Report

Posted 5 years ago

Waitrose is rated 2.6 based on 650 reviews