“The pre-purchased support was great. I ordered a ton of wood samples and talked to reps on the phone who were knowledgeable and helpful. The videos on the website were the best feature in helping me choose the right bed and features for me. Amazing pre-purchased experience.
After the actual purchase is where things started to turn for me. The consul texts, emails and phone calls about the shipping started to feel like my life revolved around the bed. I appreciated knowing all the details but it was a lot.
The post purchase support is really non-existent. The light on the bed didn’t work. I called and the person at Eilding told me to “screw it in tighter”. That was the full extent of the help. The light still doesn’t work. And since Wilding doesn’t offer support I guess we are just out.
I will say the bed is extraordinary. It exceeded our expectations in how it looks and functions. It is beautiful. I was able to hire a local handyman to put it together. Took about 45 min. We LOVE the bed. I just wish Wilding would have post purchase care to match pre-purchase and the amazing quality as their beautiful furniture.”
“Beautiful bed simple to assemble. I’ve had a broken back and was able to assemble… I was a little sore, it’s a heavy well build bed. I wish I would have the crown molding.
You all have been great to deal with.
Thank You,
Jerry Noyce”
“After researching a number of wallbeds, we decided we wanted a Wilding! We are very pleased! Ordering was easy to get exactly the wallbed we wanted, and when it was delivered the men put it right where we wanted it. We use it as a guest bed and friends/family love it!”
“We had a great experience since the moment we purchased the equipment. Shipping to Puerto Rico was also very easy with the company that they provided. Communication was excellent and quick. Extremely satisfied.”
“Assembly was a breeze. The mattress is very comfortable. The unit itself is a very nice looking piece of furniture. Exactly what we needed in our office for extra guests.”
“We love our Wildings Bed! The quality is wonderful, it looks beautiful in our den. It's been used just a few times, but our guests told us it was an awesome bed for sleeping. Because there wasn't a contractor in our town who could put it together for us, we ended up doing the assembly ourselves. It took my husband and I about 5 hours to get it put together. The videos were very helpful, and I highly recommend that you heed their warning about having 2 people there to do the lifting. It is solid wood, and can be heavy to move around. I highly recommend purchasing a Wilding Murphy Bed.”
“The bed is nice and as expected. As we opted for the wallbed that looks like a dresser. The delivery was unique and assembly was a little challenging. I am a handy guy and can do most things and a such was able to put everything togegther, they do provide some general instructions and a link to a video, it was just a little involved. Also on the delivery, it is big, and heavy. Even with 2 big guys you are more than likely not moving it into your home without damaging something. Plan to take it apart in the driveway where the delivery guys drop it and take it in one piece at a time. Last con, its a big mess of cardboard, styrofoam and plastic wrap so make sure you plan for that part.”
“Best customer service ever! Wilding team followed up with delivery team to be certain our bed arrived. Very easy (and fun) putting together box bed. Our guests enjoyed their sleep and it is so easy to set up and put away. Looks beautiful too.”
“Wilding Wallbed's website is very easy to navigate, which helped me choose and customize my bed. The ordering process was handled over the phone by a representative that was very professional and also very knowledgeable about the whole process, including ordering, manufacturing, shipping and installation. They were very helpful with keeping me informed about delivery dates and in the end I received the package within a few days of their estimated delivery date. The care they took to package and protect my bed was phenomenal, even the order it came out of the box assisted in an easy assembly. Their online installation videos were a huge help too. You can tell when someone is proud of their product because quality shows every step of the way. Thank you Wilding Wallbeds”
“Received the bed quickly. Product is well constructed. First encounter with your office and technical staff very pleasant and informative. Love the bed ! Thank you”
“We are so pleased with our bed! The quality of material and workmanship is the best we've seen! The customer service kept us in the loop from the time we ordered it until after the delivery. When it was delivered it was packed so well. My husband who is a carpenter assembled it. The video instructions were right on. I love that we could choose the type of real wood and the stain for it! It's just beautiful and love that it give us more room in the bedroom. I highly recommend your company! Thank you so much!”
“The bed is exceptional. We use it in our extra room for family when need. It’s a very well built piece of furniture. When not in use it fits well in our office. The people at Wilders were exceptional. Answered all questions and Great customer service. Very comfortable mattress as well. Thanks again for everything! It was an all around great experience.
Virginia Causey”
“We love our Wilding Wallbed! We bought it for our guest room but we had to sleep in it to make sure it was comfortable and it was so nice! We slept great! We bought the Remington wallbed with the Romberg mattress. It is a beautiful piece of furniture! Sturdy, solid, well built, easy to put together and gorgeous.”
