“if you value your property DO NOT USE WARWICK ESTATES, they have run our apartments for 4 years,
the lift doesnt work
the secure doors dont work
the cctv dont work
the secure carpark gates dont work
we have had homeless living in the bin store
the list is endless. we finally got the accounts ending 2017. £7000 surplus which we have yet to get back, i dnt no how they are allowed to trade fraudster.
if you have put a review on here, please do the same on trust pilot, there getting there staff to put good reviews on there. the photo is our bin store.”
“Due to an outstanding charge, Warwick have blocked the possibility of communicating with them. Instead appointed a debt company. The extra charges are very excessive considering the Covid Pandemic. Not sure how to communicate so have to use this option as the debt company are very vague. What are the rules for collecting money during the current year? Who are the regulatory bodies and instructions to leaseholders. Due to the previous history might have to take the Court option. Have tried to liaise hoping to come to an understanding/agreement but a nil response. Covid is not taken into consideration.”
“Once again the security to our property isn't taken seriously. A basic task of checking doors or gates can't even be carried out by those on duty. Absolutely useless!
The first time the doors weren't even close enough for the latch to connect. This had to be reported by residents and should have been resolved by the staff on site. What exactly is the point of having a concierge if they can't even look after the place or even carry out basic tasks or take ownership of faults!
Now that the problem with the doors has been fixed you would think the staff should be able to lock the door and secure the premises. Unfortunately, there's no confidence because I found the door once again unlocked and the property unsecured and accessible to the public. We've had bikes stolen because of shoddy security.
There shouldn't be any excuses not to lock the doors properly. Sadly and disappointingly our money is wasted on incompetent staff who can't even do the basics where cleaning isn't carried out properly because the concierge don't even check.
Ultimately, this is the result of a useless managing agent who can't delegate or assign duties or tasks to the concierge to carry out or check what's been happening.”
“We have received an invoice for just under £600 for something called the 'london road external schedule'. Never heard of it, never had this before, no explanation of what it is, what it entails, just give us your money before 14 december '20. This is purfleet in essex, anyone else had this or know what it is.”
“We have received a email stating a demand of £232.33. There is no breakdown just that Warwick Estates have over spent!!! So they are demanding we pay this amount. They have already had £920. 87 the 8th of September.How can this be legal?. I am appauld and worried sick... Its like me having a wage from my employer blowing it all and then demanding more because I have spent it all”
“Extremely poor property management despite what their homepage states. They have mishandled our accounts for 4 years and are now demanding thousands of pounds in back pay with no clear explanation. We also lost heating and hot water for a week in March 2019 and are expected to pay for boilers which broke down after less than 4 years of use. This is also to do with Martin Skinner, former CEO of Inspired Assets & ex-convict, cutting corners when redeveloping the property. Warwick are a nightmare to deal with.”
“I needed a small repair to the exterior of our building but a year on, the work has not been done and the manager is now claining that there is no money in the fund for this property even though I am fully paid up to date with my service charge. Do not believe any claims that this company makes on its website!”
“They removed the doors and the roof of the dustbin area now everyone that drive past fly tips old mattresses and building rubble garden furniture we live in a block of flats place running a live with Rats No pest control even though we get charged for it was promised cameras and doors and rubbish bin never provided”
“Re phone entry system Hyde Court, Parkside, Waltham Cross. Several weeks ago the phone entry systems started making an extremely loud buzzing sound. This was reported. The noise stopped therefore I assumed it had been fixed. No, now we cannot let people in using the system & have to walk down the stairs to the main front door. This has been reported several times & I was informed that this would be fixed. It hasn't. I have disabilities & struggle with the stairs. Please will someone rectify this.
It took you ages to rectify the rat problem we had & now this.
The security lights are also not working either.”
“We've verbally had an agreement with the landlord's representatives to terminate the contract of this heinous criminal company after years of terrible mismanagement, zero communication and the deliberate overcharging at every opportunity. The finish line is approaching to getting rid of this joke of a company at last.
If you're suffering the same nightmare with these fraudsters then get everyone to sign a petition, list all of your complaints and bad experiences or zero service, meet and report this to your landlord and your local MP and other authorities. Don't give up.
The sooner this corrupt property industry is regulated the sooner these crooks and others are put out of business.”
“Appalling service dealt out by criminals.
People who steal money are called thieves, people who commit fraud are called fraudsters. People who do both but somehow manage to stay in business are called warwick estates.
They have never visited my property, not once. and yet every year they send bigger and bigger bills with fictitious amounts on them. They asked for £300 to check the property for asbestos. It was built in 2007, many years after asbestos in construction was made illegal.
The very worst company in the world, run by the worst people in the world. They should be in prison.”
“Never in my life as a landlord (20years) have a dealt with a more incompetent company with the worst staff attitude I’ve ever had the misfortune of dealing with. How they are allowed to be in business I do not know.”
“Disgraceful how our service charges are no longer calculated on square footage as per the original covenant of the lease but is now based on type of flat and number of bedrooms instead. Pretty shambolic that no resident has been notified about this and we're also double charged on the reserve funds as well.
Funny how the fake one liner positive reviews are creeping back in on their other main review site. No doubt they have been paying someone abroad to post fake reviews.”
“Are you a landlord who likes to be abused by their tenants? If so, Warwick Estates is probably the company for you. Their absolute uselessness and incompetence means that your tenants will be calling you on a daily basis to complain.
Warwick Estates took over from our previous management company with the grand promise that they'd lower our payments. You can guess what's happened. Surprise charges for work that everyone in the building is pretty sure hasn't been done. When challenged on this work and asked for invoices and proof, Warwick get upset and threaten you with a small claims court. Same with if you need particular forms in order to sell your property. Want to know exactly where all these new charges are going? Don't hold your breath because they won't show you the accounts. There's been payment plans changed with no reasoning. Conveniently they've turned off their phones due to Covid-19 (probably so they don't have to hear us screaming at them over their complete uselessness). Yet they're unwilling to give people leeway on payments because of, you know, a global pandemic. They take money on the promise that they'll do something and then never do it (Hey, Warwick, where's the decorating job you promised us three years ago? The one that you threatened to take everyone to court over if they didn't pay?). There's broken lightbulbs being stored in the hallways. Holes in walls that have been there since before I moved in several years ago. The cleaners, bless them, are doing their best in what are otherwise strange circumstances. We were promised new landscaping. Not happened. Don't know when the last fire checks were because they don't leave copies of the certificates on the noticeboards.
This company is only interested in one thing and that's access to your bank account. If you see Warwick Estates on any property you're thinking of buying, run. Seriously. It's not going to be worth the pain.
Oh, and don't believe the 5* reviews.”
“Absolutely awful company I have had the property for 12 months and the lift has been broken since November there are dead animals among litter and sofas abandoned within stairways young children walking past rats it's just horrendous that a company like this is still able to be in bussiness. Do not use this Company!!!”
“The absolute pits. Infuriating to interact with. Never come across an organisation with such low levels of ownership and total disregard for operating with integrity. Shambolic organisation and accounting. Arrogant and disrespectful customer service. Just thinking about them makes my blood boil. God knows how this company remains in business. If you have ANY choice in whether to engage with them, walk away before it's too late.”
“Its saddens me to have to deal with a company like this.
As a paying leaseholder in a scheme which Warwick Estates manages (I use that term loosely), I have raised multiple requests on the Warwick estates portal for feedback (year-end budgeting, service delivery and illegal COVID parties taking place at our scheme) all of which seem to fall on deaf ears.
I followed up again today to ask for feedback, only to be told that another note would be sent to our property manager Emma to contact me.
Asking to escalate to her director for feedback, I was told that "The Directors do not get involved in the complaints procedure" and that "I believe the next step would be to raise a complaint with the Property Ombudsman".
It blows my mind that a company would rather escalate to an external governing body to solve what is clearly a communication and client relationship management issue.
See communication thread attached.
Amateurs.”
“Warwick Estates are a truly abysmal specimen of a management company - they do not manage.
They do not deserve ANY stars.
Everything all the bad reviews here say about them is 100% correct, our experience of them has been excruciating.
PLEASE, PLEASE DO NOT GET INVOLVED WITH WARWICK ESTATES”
