waterdrop US Reviews

Name: waterdrop US
Address: Waterdrop Microdrinks, LLC, 200 S Wacker Drive, Suite 3100, Chicago, IL 60606, ,, Wien
Rating: 4.69

4.7 Rating 5,775 Reviews

93 %

of reviewers recommend waterdrop US

4.7

Based on 5,775 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how waterdrop US made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

waterdrop US 5 star review on 15th April 2025

4171

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The drink cubes LOVE are a bit strange tasting, but diluting it with 30oz of water is working. The bottle I love!”

Helpful Report

Posted 3 years ago

“I love the way the product is packaged, although the individual drink packets are difficult for me to open. But taste is okay, however I usually use two of the individual packets instead of one to get a more flavorful taste.”

Helpful Report

Posted 3 years ago

“Love my bottle, Vibe not what I thought.”

Helpful Report

Posted 3 years ago

“This was my 2nd order and they forgot 1 box of Zen and my free tote bag. My 1st order no mistakes. I like the drops. I hope they review my order and see their mistakes.”

Helpful Report

Posted 3 years ago

“I love this product, just not wild about the stevia taste in some of them.”

Helpful Report

Posted 3 years ago

“I've really enjoyed my Waterdrop products and having a pretty bottle to drink from.”

Helpful Report

Posted 3 years ago

“Love everything about the bottle and the waterdrops, would have given a 5 star except the price is to high, my opinion the package should cost about $50.00”

Helpful Report

Posted 3 years ago

“For the most part, I like all the flavors. However I do like the flavor stronger, so I use less water per drop, or end up using two drops. I have no problem drinking my water quota, I drink a gallon of water a day. And find that easy to do, I crave water.”

Helpful Report

Posted 3 years ago

“I really liked the various flavors. They help me to drink more water!”

Helpful Report

Posted 3 years ago

“Overall, Waterdrop has beautiful products. Any negative issues involve the high prices and the lack of safe, secure packaging. Boxes are not sturdy and always arrive somewhat distressed and crumpled. One of my items arrived in pieces and unfortunately was, and has been out of stock for a while now. Other items I'm interested in are also out of stock, which is sad to me. Perhaps there have been manufacturing problems due to the pandemic, I don't know. They're customer service is very good and I was reimbursed for my broken item, so I am happy about that. I just hope they can survive as a new business a long, long time.”

Helpful Report

Posted 3 years ago

“My only problem with waterdrop is their customer service.”

Helpful Report

Posted 3 years ago

“I like Waterdrop’s concept and that they use stevia as the sweetener. The drops aren’t too sweet or strong but each flavor has what is to me unusual undertones from the herbs or fruit used for flavorings. I would very much like to see flavors of watermelon, and a cucumber/lime or cucumber/mint for the summer as well as a cherry for year-round.”

Helpful Report

Posted 3 years ago

“LOVED: Vibe, Youth and Boost PLUSES: Makes drinking more water easier. Pretty bottle that keeps my water cool and fits in my drink holder in the car (20 oz). Some flavors seem to increase energy. MINUSES: Be careful what you drink near bedtime. I'm still experimenting about what I can and can't use at that time. I'm a light sleeper and I think, so far, Glow and Boost make it difficult for me to go back to sleep. I also don't care for cold water, which is the way Waterdrops are recommended to be consumed, so I drink all the flavors cool...room temp from the faucet. Probably detracts from the flavor but I can only drink cold water in small sips. To finish all the water I need, I have to be able to chug it. Gives me a headache if cold. DO NOT CARE FOR THESE: Zen and Focus. Glow is okay but not a fave. CURRENTLY WAITING FOR: Love and Shiro to try. Shiro will hopefully be good for morning Boost. SHIPPING DIFFICULTY: Waterdrop doesn't tell you how items will ship ahead of time. This is fine for most people but my town doesn't have street delivery of USPS mail...only UPS. I've had one shipment returned because it came USPS rather than the first UPS shipment and the post office wants more money to redeliver the pkg. No way. If this problem continues, I may have to quit buying these. It needs to come USPS or UPS each time so I know which shipping address to provide.”

Helpful Report

Posted 3 years ago

“Makes water taste great!”

Helpful Report

Posted 3 years ago

“I am in love! I used the tote immediately for a trip to the lake! The little pouch was PERFECT for carrying my weekend supply of drops! I am addicted to the glass bottles too! I fill up three every night and make sure to drink them during the day! Plus I fill up a carafe, add two drops to share with my husband!”

Helpful Report

Posted 3 years ago

“I love love love these drops. They make my water taste excellent and keep it interesting enough to drink several bottles a day. I love the variety of the flavors and how refreshing they are. Some have a stronger artificial sweetener taste, and some taste chalky/vitamin-y if left out for too long. But all in all, I am really enjoying these drops, as is my 5 year old daughter! The reason I can't give 5 stars at this point is that the customer service is lacking. The response times have been crazy long, which is understandable during a busy season. But what isn't acceptable to me is that some of the replies seem to be a generic response that doesn't address my specific concerns. It seems that once you get a hold of a representatives attention, they seem to be more helpful...but it's taken a super long time to feel heard. If there are no issues with your order/product, then all is well!”

Helpful Report

Posted 3 years ago

“I am really enjoying my waterdrops, except for the BOOST. I give the 4 stars, instead of 5, because the BOOST is included in all the multi-flavor kits (which are more affordable), and because I have written to customer support about it, but received no response. To me, and also my daughter, the BOOST has a strong soapy taste. I even tried diluting it with 1600ml water, and could not tolerate the soap taste. I don't know which ingredient is causing this taste.”

Helpful Report

Posted 3 years ago

“Like the flavor. Wish I could taste the mint”

Helpful Report

Posted 3 years ago

“So far have loved everything that I have purchased from the company and unfortunately had to utilize their excellent customer service department for items broken during shipping. The representative gave me a choice to reship ( which I chose the first time) or a store credit( points) to repurchase the item on a later order which I chose the second time. Also this has helped me start increasing my water consumption. I also gifted a bottle and sampler pack to a friend on her 50th and she LOVED it!!”

Helpful Report

Posted 3 years ago

“Love the Youth and Vibe, will give Zen to a friend cuz don’t like, ordered by mistake had wanted extra youth”

Helpful Report

Posted 3 years ago

waterdrop US is rated 4.7 based on 5,775 reviews