waterdrop US Reviews

Name: waterdrop US
Address: Waterdrop Microdrinks, LLC, 200 S Wacker Drive, Suite 3100, Chicago, IL 60606, ,, Wien
Rating: 4.69

4.7 Rating 5,769 Reviews

93 %

of reviewers recommend waterdrop US

4.7

Based on 5,769 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

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waterdrop US 5 star review on 14th April 2025

David

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flavour is good but too strong for my 21 oz water bottle. I wish the had smaller size waterdrops that were less potent”

Helpful Report

Posted 1 year ago

“The water bottle is decent; however, if you plan on returning and/or exchanging, be prepared to pay the return shipping cost. This is probably the only company that doesn’t cover shipping for an exchange (a bit dramatic, I know, but sheesh). I wanted to exchange silver for black because my son didn’t like the silver but I had to print the label, pay shipping to return, then reorder the color he wants. I decided against doing all that and just decided I won’t be ordering from this company again. Amazon prime has me spoiled, I suppose.”

Helpful Report

Posted 1 year ago

“First thing i noticed is they changed the recipe for youth. It does not taste the same. It used to be my number one favorite. Now its my least favorite. I would go as far to say its disgusting. It tastes more like peach tea. I hate peach tea. The other flavors pretty much are the same and still taste good. Im just so upset at youth. I used to love this flavor. I think they took the aloe vera out but whatever it is its just not the same by far.”

Helpful Report

Posted 1 year ago

“It is good, but tatstes more like coconut. I dont really taste any pineapple.”

Helpful Report

Posted 1 year ago

“First off let’s say I love the look of this bottle. But unfortunately I am disappointed in so many things. This bottle is not double walled like the rest of their bottles are, but costs like it is. It therefore does not keep it as cool as it should. The inner piece is great for washing as removal is easy. BUT this piece leaks all the time if it’s not in and if it is then the kid can’t get a decent swig of water so even my 2 yo gets tired of using it. The cute little cap keeps the spout clean and is anchored so that’s helpful. But mostly the spout is annoying to get anything out of or it leaks like crazy without the valve in it. Great looks and seems thought out but really need to alter the spout so he can use it bc it leaks or he can’t get any water out. Also side note if this is for tiny children why is it so fat they can’t hold it in their tiny hands? Maybe a handle or make it thin. It’s so thick it doesn’t fit in kids car seats cupholders, which also makes him upset. Sorry but it’s a miss for my toddler.”

Helpful Report

Posted 1 year ago

“I love Waterdrop products. Only three stars due to last bottle I purchased, "All purpose thermo classic" with an extra lid "spout lid" which leaks. The original lid with the bottle is fine and does not leak. I don't like using it to drink with, it's a wide mouth opening. The "spout lid" is like the glass bottles. No matter how tight I twist it in the bottle it still leaks.”

Helpful Report

Posted 1 year ago

“The water packets are good except for a very short shelf life. Some flavors taste artificial with a strong after taste from the sugar substitute they use. Others are very pleasant. Disappointed that I bought many packs and they have a one month expiration date. Customer service was helpful regarding the mold that developed in my glass water bottle, but not helpful or knowledgeable when discussing the expiration dates. I feel they weren't very transparent about the quick expiration date. These packs are too expensive to expire so quickly. The matte ceramic water glasses are very nice. I think they are the best product they sell. They're really lovely and would re-purchase. Not sure if I would repurchase the water vitamin packs though. Better to buy in a store where you can check the expiration date.”

Helpful Report

Posted 1 year ago

“I love the pure ingredients of Waterdrop. The flavor combinations are light and refreshing.”

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Posted 1 year ago

“Love is my favorite flavor. When my order came it was a bit different than what I normally receive. This version of Love has no pomegranate in it. It's ok but just not what I expected. It's goo$ but a bit disappointing.”

Helpful Report

Posted 1 year ago

“I love microdrops - perfect balance of flavor for sipping throughout the day an not getting bored”

Helpful Report

Posted 1 year ago

“I did not like 2 of the flavors. I only liked the Mango one.”

Helpful Report

Posted 1 year ago

“I was very surprised at the Use by dates on some of the drops I ordered. Not happy to see that 2 of my items will expire in a months time, while another doesn't expire until January of 2024. I feel like two of the boxes were sent so they could get rid of them & not lose money on them. I would be happy to see an expiration of at least 4-6 months out, not next month.”

Helpful Report

Posted 2 years ago

“PULL-UP CAP This is really convenient and I love the soft edge to sip from and the variety of colours. However, the first time I dropped my bottle, the handle broke, so hard plastic is not the best material. My husband ground down the sharp edges so I can still use it, but my other issue is that I can't take it apart to clean it. Even just water eventually starts moulding when it can't dry out; I used bleach spray and a brush to try and dig out the black yuck in the mouthpiece and I'm hoping that works.”

Helpful Report

Posted 2 years ago

“Best glass water bottles.”

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Posted 2 years ago

“Still Missing my drink top In yellow I used my points for. I have reached out twice and haven’t heard back.”

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Posted 2 years ago

“Breeze tasted like salad dressing. Did not like too much thyme.”

Helpful Report

Posted 2 years ago

“I love all things watermelon-flavored, but the watermelon flavor in this microdrink is almost entirely absent. Instead, the flavor of cucumber is very strong. The thyme is nearly imperceptible. It tastes just like fresh cucumber water, so if you like that taste, you'll like this flavor. But I was hoping for a good watermelon flavor. (How about making a nice refreshing watermelon-strawberry-mint flavor, Waterdrop?)”

Helpful Report

Posted 2 years ago

“Theirs been a sharp decline in quality as soon as they made them sugar-free. There had been a gram or two of sugar in each cube beforehand. They were better tasting then, and with my activity level this sugar was negligible.”

Helpful Report

Posted 2 years ago

“Delivery took a long time . Then package was destroyed when I finally received it”

Helpful Report

Posted 2 years ago

“Flavor is nice but it makes my mouth dry”

Helpful Report

Posted 2 years ago

waterdrop US is rated 4.7 based on 5,769 reviews