Waterdrop UK Reviews

Name: Waterdrop UK
Rating: 4.71

4.7 Rating 4,367 Reviews

94 %

of reviewers recommend Waterdrop UK

4.7

Based on 4,367 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.6 out of 5

Write Your review

Tell us how Waterdrop UK made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely love it! Now I am a formal coffee addict and all thanks to Waterdrop”

Helpful Report

Posted 3 years ago

“Love the bottles. The glasses are really nice and light. Not found my favourite drop yet”

Helpful Report

Posted 3 years ago

“I absolutely love my waterdrop products. I am terrible at drinking enough on a daily basis but this has helped me loads. I'm inlove!”

Helpful Report

Posted 3 years ago

“Lovely taste on all flavours”

Helpful Report

Posted 3 years ago

“Waterdrop is one of my favourite companies to buy from. They have excellent products and amazing customer service!”

Helpful Report

Posted 3 years ago

“Fabulous flavours, make water really interesting Not sweet like squash… delicious”

Helpful Report

Posted 3 years ago

“These drops are absolutely wonderful. I love each one of them. It has certainly helped me to drink at least 2 litres of water a day, if not more. Would certainly recommend these to everyone...which I do !!”

Helpful Report

Posted 3 years ago

“Absolutely loveong drinking water now 😊 I haven’t found a flavour I don’t like yet”

Helpful Report

Posted 3 years ago

“My first order arrived and it’s already got me drinking more water than previously. Favourite so far is Boost - like Ribena but healthier 💜”

Helpful Report

Posted 3 years ago

“Such a sham of a company! Do not purchase!! I bought a bottle and waited over 2 months for it only for this to arrive smashed around the lid so was unable yo use! I messaged and they advised me they will give me points to get a new bottle but left out the part that in order to use points you have to spend over £75 pound at checkout to then get the item Which is a joke as the bottle was broke. I then was sent a new one after calling them and I ordered more drinks as well even after all the mess I gave them another chance. I ordered back in June 8th and the order is still not here so I messaged and was told sorry we can see your order it's on the way be patient, to then getting an email the next day saying it was cancelled and not arriving! I messaged again and was.told sorry about this we will give you a freebie using this code but you have to spend £45 pound to use it!!! Absolute sham!! DO NOT WASTE YOUR MONEY!!!!”

Helpful Report

Posted 3 years ago

“Love the new bamboo bottle cap! Super easy to clean and looks fantastic”

Helpful Report

Posted 3 years ago

“Makes water a drink you'll love again.”

Helpful Report

Posted 3 years ago

“Customer service never responded to my email. I like the points system but I feel postage is expensive. When I tried to check out, my free gift (points purchase) disappeared out of my basket so I paid for items (so I could get the free gift), to only miss out after all. When I contacted immediately after my order, no one responded. I’m still awaiting a reply and I’ve had the order for well over a week now!!”

Helpful Report

Posted 3 years ago

“I've been looking for a way to drink more water and waterdrop is the best way. The company have been amazing.”

Helpful Report

Posted 3 years ago

“Finally I found a way of drinking more 💦👍🏽👍🏽My most liked one is Nero or Glow.The glasbottles are great and nice to look at.”

Helpful Report

Posted 3 years ago

“Beautifully designed glass bottle and the flavours are really nice as well looking forward to trying all the other flavours”

Helpful Report

Posted 3 years ago

“I like the taste. It’s taste so fresh and helps me to drink more”

Helpful Report

Posted 3 years ago

“Fast delivery love the products have recommended to friends and family this was my second order I will definitely be ordering again in the future”

Helpful Report

Posted 3 years ago

“This is an awful company to deal with, especially if you are in the UK. I cancelled an order less than 24 hours after placing it after they didn’t allow UK customers to purchase goods with points as promised initially, (they later corrected this after we had all placed our orders) and they refused to cancel my order, even though it hadn’t even been dispatched. So they sent it from Austria to the UK along with two other parcels so I had no idea which was which and had to wait to receive them to find out. (They were also missing stickers they sent other customers which they did nothing about). I then sent the parcel I tried to cancel back to them, they refused to contribute to the return postage costs, and the parcel arrived back with them five days ago. I have been messaging them for the last 10 days and chasing my refund for 5, including on their website and have been ignored despite telling them I’m a single parent and need my money back quickly. This company is really awful at dealing with this side of things and instead wins glowing reviews through giving away freebies with a points system but their over inflated prices probably pay for the freebies anyway. So disappointed in them and their complete lack of care or understanding in refunding money especially to a single mum. They are absolutely fine until something goes wrong sadly, and that’s when you need companies to provide the best customer service. I feel like they’ve grown bigger than their customer service department can actually handle. I hope they respond to this as they’ve ignored every other message I’ve sent recently.”

Helpful Report

Posted 3 years ago

“Love love love Waterdrop bottle they are so nice. Especially the steel bottles. Customer service is wonderful and packaging is beautiful.”

Helpful Report

Posted 3 years ago

Waterdrop UK is rated 4.7 based on 4,367 reviews