Waveney River Centre Reviews

Name: Waveney River Centre
Address: Staithe Road, Burgh St Peter, Norfolk
Rating: 4.30

4.3 Rating 2,375 Reviews

85 %

of reviewers recommend Waveney River Centre

Company Reviews

Questions

Metrics

4.3

Based on 2,375 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01502677343

Email:

lisa.holmes@waveneyrivercentre.co.uk

Location:

Staithe Road, Burgh St Peter
Norfolk
NR34 0DE

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Waveney River Centre 5 star review on 13th August 2022

Kathy Burton

Waveney River Centre 5 star review on 26th November 2021

Bradie Hubbard

Waveney River Centre 5 star review on 19th November 2021

Vicky Elsom

Waveney River Centre 5 star review on 13th November 2021

Emmi Macpherson

148

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent setting and first class, well equipped lodges.”

Helpful Report

Posted 4 years ago

“A short but enjoyable stay in one of the hotel rooms. Food was excellent in the pub next door. The staff are amazing, so kind and helpful especially the restaurant staff who we found are mostly new to the iob but you wouldn't know it. Definitely we'll be back! Thank you.”

Helpful Report

Posted 4 years ago

“Nice secluded area to camp, not to loud, canoeing for 3 hours at a decent price. The manager I’m guessing of the restaurant was an absolute diamond and made our stay here a bit better as some of the staff weren’t so helpful and were quite rude to us. We would come back though”

Helpful Report

Posted 4 years ago

“Polite friendly staff, Site kept very clean. Shower block great. Pub on site serves fantastic food. 100% that we will be returning!”

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Posted 4 years ago

“A beautifully clean lodge. Excellent staff from check in to all at the pub.”

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Posted 4 years ago

“Beautiful place. Staff really friendly and helpful. Accommodation spotless. Hot tub divine.”

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Posted 4 years ago

“We enjoyed a great action packed weekend camping break!! Wished we were able to stay longer! Our cats enjoyed their stay too; incredibly popular and immensely friendly!”

Helpful Report

Posted 4 years ago

“Excellent location and facilities.”

Helpful Report

Posted 4 years ago

“We have just arrived home today after spending a week at the Waveney River Center. The site was very clean and adhered to the ‘covid’ Guidelines. We made great use of the swimming pool, booking our daily thirty minute swim slots. The lady on the pool reception when we arrived and left stood out to me as she was very helpful, friendly and polite. I would be grateful if you could say a big thank you from the Sturrs family (kingfisher 2). During our holiday, my daughter had lost her comforter (very special to her since she was under one) and Waveney kindly shared my social media post to help us find him! Luckily someone had put him on a sign for us to find the next day which was a relief. Thank you for this. Any issues or queries we had during our stay was dealt with appropriately and quickly. Before we even arrived, a lady called Sue at the main reception answered my many questions over the phone, making me feel like nothing was too much trouble. We also ate at the Waveney Inn a few times for breakfast and tea. The food was lovely! The only thing I would say I would have liked, is if the staff team would have informed us about the boat trips that they run (to the nature reserve) as we overheard a member of staff telling someone else but this was the day before we were due to leave so was a little late. Also the push tap made it difficult to fill our ‘on board’ water tank as our hose wouldn’t fit to the tap but we went out and bought a watering can so overcome this problem pretty quickly - but a ‘heads up’ for anyone else in the same position as ourselves. Thank you for a lovely holiday. My two daughters and ourselves had a great time!”

Helpful Report

Posted 4 years ago

“Caravan pitches were too small. People were having to sit on the road in front as there was no room on the pitch if you had an awning. We were on pitch 9 next to the toilet block and we could see this as we were sat in the van. We asked to move and the man who checked us in asked us to wait and ask the people on the other pitch when they arrived! The pool attendant was reluctant to give out the code for the showers until she was pressed to give it to me. In short, it caters more for tents, small campervans and boat visitors rather than caravans.”

Helpful Report

Posted 4 years ago

“This is how you adapt to a pandemic and still run a fantastic site. We have been here so many times I have lost count. Never disappoints. We were a large family group (15) and everything was done to accommodate us. Looking forward to our next visit.”

Helpful Report

Posted 4 years ago

“We had a great time. The location is beautiful and perfect for day trips. The swimming pool was well ran and limited to a small number of people. However, I would like to make a few negative comments to help you improve: Given the current situation I expected the lodge (Gillingham) to be spotless. It wasn't, and we had to do some of our own cleaning before we felt comfortable . We hired a day boat, again we expected it to be spotless but it looked like it hadn't been cleaned at all. There appeared to be no sense of social distancing from the boat hire staff, though they were very friendly and helpful. The kiosk was not open on the day we left, apparently due to staff shortages. Not having the shop available before we left on a long drive home was rather frustrating. We've been to Waveney River Centre twice before. This time we noticed a lot of new lodges and planning for more. However, there appears to have been no expansion of any other services (shop, pub, toilets, car park etc). It feels like its getting too big to cope and will potentially put me off coming back. You can't expect to just add visitors and not provide extra capacity in your services to cope with them”

Helpful Report

Posted 4 years ago

“Check in was quick. The pod was very clean as was the toilets/showers. The swimming pool was a nice size. It could do with having a bigger general store as there was wasn’t really a good range of food to choose from. In the Waveney Inn The breakfast menu was good as was the food.”

Helpful Report

Posted 4 years ago

“Very nice park to stay in, clean facilities, friendly staff. Will definitely return.”

Helpful Report

Posted 4 years ago

“Such a relaxing break away. Accomodation was clean and had everything we needed. We ate at the onsite pub and the meal was delicious. Boat hire from the site was convenient and value for money.”

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Posted 4 years ago

“Another great week spent here in our caravan. Absolutely love this place.”

Helpful Report

Posted 4 years ago

“It was just ok. Staff were friendly but accommodation was dated and the beds were just awful. 4 nights of bad sleep with soft, rubbish, elderly mattresses was not good. I would urgently recommend a refurb with quality beds. Pub was just ok - food was average but staff were nice. I wouldn’t come back unless the beds were better.”

Helpful Report

Posted 4 years ago

“Really enjoyed it. Kids loved the park and swimming. Hired boat for the day which was great. Yurt was in good location. Would be good to have a field area where we could play ball games. Waveney Inn staff were very nice and accommodating. Showers and toilets were regularly cleaned.”

Helpful Report

Posted 4 years ago

“The site as a whole is lovely, the food from the waveny Inn was very nice and a good price. A lovely destination for couples and families. Unfortunately the only downside was the temperature of the escape pod. We had the doors open all evening to cool it down for when we went to bed but even with the window open and a fan on, the heat was just unbearable. We considered sleeping with the doors open but didn't deem that very safe but with just the window alone it wasn't enough. It would be more ideal in the cooler months but for summer it is way too hot. When we left we expected it to be warm outside but it was borderline chilly so it wasn't even the weather making the pod hot. We struggled to sleep and therefore decided to leave the pod early and drive home in the middle of night which wasn't ideal. It's a shame that such a nice day/evening had to be cut short.”

Helpful Report

Posted 4 years ago

“Beautiful location. However the whole place could use a bit of investment and TLC. The Inn toilets are a bit run down. We couldn’t get a table to eat whilst we were there but did go for drinks on a few occasions. The crew on the boats/ferry were very helpful and friendly. Staff in the shop and bar were much less pleasant. The pitches for campervan and tents are really close together making for a noisy site. Other than a play area there isn’t a lot else kids can safely do on their own. The shop doesn’t sell ice, unusual for a shop on a campsite/marina. The map on the One day hire boats is partially obscured by the addition of photos and therefore hard to use. Having maps with suggested routes and rough journey times would make the boating experience easier.”

Helpful Report

Posted 4 years ago

Waveney River Centre is rated 4.3 based on 2,375 reviews