Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.51

1.5 Rating 2,252 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,252 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

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Wayfair 1 star review on 20th October 2024

257

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I open up account with Wayfair and place my order. The order was over a thousand. I wanted 12 months interest free. I call with in 5 to 10 min. later to make sure I received the interest free. I was told by the represent that it didn't go through. She told me the order would have to be cancel and replaced. The new order was deliver and did not work for us. They are charging a return fee of 360 to return the item. More than 30% of the cost. I asked if it could be wave or adjusted. I was told they have already made an adjustment for the first cancellation. If you place a order and it is not place correct and you catch it with in 5 to 20min. You should not be penalize for it. I would not recommend Wayfair to anyone.”

Helpful Report

Posted 1 year ago

“Customer staff most try to help but the problem is wayfair, suppliers, and delivery they just dont work together wont use again and definitely would not recommend, another point items are well and truly over exaggerated”

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Posted 1 year ago

“Best business model. They have no idea no communication with their warehouse, the customer service do cute small talk to ease your frustration rather than providing a concrete reason about the delay. Worst business model, they do not deserve US market.”

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Posted 1 year ago

“No so much wayfair as the courier. They never ring the bell and just dump the parcel on the doorstep so it’s tough if your not in. Collection is just as bad how can you wait in all day for them to collect an item it’s so rubbish The COurier is ups rubbish I will not order from Wayfair again ever”

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Posted 1 year ago

“I absolutely love Wayfair! I purchased two grey high back dinning chairs and a console that I caught on sale. Extremally happy with the quality of all items! Just take the time to read customer reviews on the item that you decide to purchase because that helps to inform you of the quality!”

Wayfair 5 star review on 12th January 2023

Helpful Report

Posted 1 year ago

“Four delivery dates and non of them met. Lied to by customer services again and again. All the time my orders was not been delivered and I was told it was back ordered or drop shipped by another company, Wayfair were advertising next day delivery for the same product. Terrible company, please do not use.”

Helpful Report

Posted 1 year ago

“Ordered goods and still haven’t received 3 weeks later. Customer service Evan tells me he can’t do anything to assist and he can’t give any details on when I’ll be refunded as another department within Wayfair will need to get to be me. Rubbish customer service and delivery won’t be ordering again”

Helpful Report

Posted 1 year ago

“Extremely disappointed I am extremely disappointed with the way my recent order was handled. I purchased an item on sale for approximately £59 in November, with a promised delivery time of two weeks. However, the item was damaged during transport and did not arrive on the scheduled date. I was not informed of this by Wayfair and had to contact them to find out what had happened. Upon doing so, the item was reordered with a delivery time of six weeks. During the fifth week, I received an email stating that my order had been cancelled without any explanation or options. When I contacted Wayfair again to inquire about this, I was told that the item had been discontinued and that I would receive £10 in compensation and a refund. It has now been almost two and a half months since my initial order, and I still do not have the item or my refund. Furthermore, I will now have to pay a higher price to purchase the item since it was originally on sale. The representative I spoke with, Ksenia, was polite but did not seem to fully understand my concerns and was unable to provide a satisfactory resolution. It felt like she was following a script without truly comprehending the situation. Wayfair should take responsibility for these issues and provide customers like myself with a reasonable solution. Overall, I am extremely disappointed with the service and lack of common sense shown by Wayfair and will not be making any future purchases with your company.”

Helpful Report

Posted 1 year ago

“I received a cardinal snow globe. The built in feature to move the snow does not work. A Wayfare associate I could pay for shipping ($18.00) and return it or keep it with a 25 percent refund. You want me to take a financial loss for something that doesn't work. You are a crooked company and I will try to convince others not to buy from you.”

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Posted 1 year ago

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Posted 1 year ago

“Worse customer service ever”

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Posted 1 year ago

“Customer service is good but in my opinion products are subpar. Each item I have ordered over the last year have be defective, damaged with shipping or of very poor quality.”

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Posted 1 year ago

“I'm writing to let you know that your company is a big fraud, you approved me for financing and when I ordered furniture for my daughter your company declined, I called and spoke to your office and your explanation was because my address and where the furniture was being delivered was not matching???? I always purchase things on online and have them delivered to family and friends different address and there's never being an issue, then the lady tells me that I should apply again, after this how damp do you think ppl are. I will do my shopping with other companies that values customers.”

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Posted 1 year ago

“Horrible company, horrible products, pathetic quality, worse than even Chinese products & poor return policy. Do not get trapped..”

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Posted 1 year ago

“Placed and paid for a order for a cabinet , £250.00 back in beginning of October 2022. Still haven’t received it December 30th 2022. Tried to cancel order in November told to late as it was on its way . I want my money back as when I placed the order I was able to afford it now I’m out of pocket because apparently it’s going to cost me £50.00 to send it back .will never use this company again.”

Helpful Report

Posted 1 year ago

“Cant get a refund for them sending wrong items I ordered 3 fitted sheets for a single bed, apprently they were out of stock but still let me place the order. Instead of contacting me to say they were out of stock and refunding me they sent out a double bed sheet ( dont have a double bed) and a single bed duvet cover set ( dont need more duvet cover sets). Contacted them about it and they wont refund me untill the items they just decided to send out that i didnt order are returned. So now I dont have the items I ordered, am inconvienced further by now have to source packaging to return the items in order to get a refund. I would recomend you dont use Wayfair because you have to resolve their mistakes for them in order to get a refund. to resolve this I have had to open a disputed payment with my bank as Wayfair would not resolve it”

Helpful Report

Posted 1 year ago

“Do not buy from this company, i just called to cancel my order since it got bumped out a few weeks from when it was supposed to be delivered and they said they will see what they can do in cancelling it, i've been waiting forever for my refund, also it took 10 times to get through as i got hung up on or disconnected that many times. instead of saying ok your order has been cancelled they say wait 72 hours and we will let you know, I should of looked at the hundreds of bad reviews online before using this company”

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Posted 1 year ago

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Posted 1 year ago

“In my opinion after making 2 purchases Wayfair prices are way too high for mediocre quality merchandise, and the description of the items don't match the item. The draperies I purchased stated in the description that it blocks out light but that is far from the truth. This was my first time purchasing and I highly doubt I will make any future purchases.”

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Posted 1 year ago

“Bad service,fobbed off no delivery received.”

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Posted 1 year ago

Wayfair is rated 1.5 based on 2,252 reviews