Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.51

1.5 Rating 2,252 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,252 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

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Wayfair 1 star review on 20th October 2024

257

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed!!! Ordered a duvet for my bed nearly a month ago. They claim it was in stock at the time the order was placed but all of a sudden it’s On back order. Meanwhile I can’t assemble anything in my room without it and the best that they could do was a 10% coupon. You get that just for signing up. That felt like an insult”

Helpful Report

Posted 2 years ago

“who are these guys? what a bunch of crooks. Reading the sad experiences of others brings back the ghastly experience I had with them a few months ago - product not as described and then an horrendous saga trying to return and obtain a refund. Wonder how they stay in business. Feel sorry for customers services in the front line, and suspect the chief bananas raking in the money are out on golf courses while the minions take all the flak. Avoid at all costs!!”

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Posted 2 years ago

“Ordered a table off Wayfair, was initially happy but realised the packaging was from another company. Google that product and realise it's a like for like table at half the price. Customer service advise to dismantle the table and ship back at own cost, so a £50 courier fee for their duplicity and false advertising? Absolute shambles”

Wayfair 1 star review on 11th March 2022

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Posted 2 years ago

“I’d like to give no stars. This company is a joke. Returning the product is a mission and they don’t make it easy. Who has access to a printer these days? They don’t provide Hermes QR codes so you can go and print this in store and talk you into picking it up by UPS and charge you an extra £10 to return something. No wonder it has a low rating, they don’t know how to run a business that caters to their customers and the user experience.”

Helpful Report

Posted 2 years ago

“Ordered oak french doors which were left at wrong address half mile from my house.only available tel No for courier was a premium No. which had to be paid for.wayfair said they would contact them but it would take 3 days to get to my house. leaving oak interior doors outside wrapped in cardboard for 3 days is wrong.i.m a 70 year old man wrestling with extremely heavy doors and this i felt i was forced into and is not acceptable. disgusted with this service and not even an apology”

Helpful Report

Posted 2 years ago

“I ordered an item showing as in stock and showing as same week delivery. After a month the item was still not even dispatched so I requested cancellation. The cancellation was refused because their tracking system shows item is somewhere in the warehouse. So now I have to wait for an investigation to compete before they refund me and insist that if the item is found it will still be shipped - I no longer have any interest and my order is no longer binding. They are breaching both their own T&C's and the Distance Selling Regulations. Glad I paid by PayPal. Time to open a dispute and it will be easy to win! What a garbage company. Never ordering again.”

Helpful Report

Posted 2 years ago

“Uncaring profit obsessed rip off company they lied about collection and even writing to the CEO he didn’t give a toss either, I will never use them again shoddy goods and the worse customer service ever. Be aware.”

Helpful Report

Posted 2 years ago

“My bad experience was more with the courier than Wayfaiur but theie response was note very helpful either. I purchase a wardrobe and the website said delivery from 25th March onwards, which gave me time to decorate and get my carpet laid. ON 9th March the wardrobe (flatpacked) was dumped outside my house. I am away from house until 16th March. I was not given a delivry date by the courier and now this wardrtobe has to sit outside my house (with rain forecast) until i am back on 16th. Wayfair's reply was they will look into it but as an internal process there will be no follow up for me. I will never use them again and I don't normally takje any notice of bad reviews, but i felt people had to know about this poor delivery and bad customer service.”

Wayfair 1 star review on 10th March 2022

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Posted 2 years ago

“I have been a customer for wayfair good services I experience nice crew. I have been a driver in the past for wayfair at Feltham shane was very horrible and rude to people in warehouse to the staff and threatening bullying tactics anyone and everyone. Don't no how became a manager.he needs to be sacked.”

Helpful Report

Posted 2 years ago

“The Manager representing Wayfair at Feltham has no managment skills. He treats his staff like animals and his name is Shaine. I would not even treat my dog like this he is very rude and does not listen to a word anyone says. I also had another manager that works at Feltham telling me that no one likes him.”

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Posted 2 years ago

“If I could give them a zero I would. I ordered a dog bed on February 26th. It's now March 9 and my order still hasn't been processed. I've gotten no emails on the status of my order. I'm just about ready to cancel my order. It's a dog bed how hard can this be. I can't get any information about this from anyone. I paid $126.00 for this and I'm afraid if I cancel I'll never see my money.”

Helpful Report

Posted 2 years ago

“I ordered a secretary desk from Wayfair, which was quite expensive at over £400. When it arrived there were two very large boxes, each containing the same half of the desk, so no way it could be assembled. I arranged for it to be returned and another sent - Yes, exactly the same again! It was collected again and I had a text message from the courier saying they could only deliver one box as they did not yet have the other. I asked them to keep it until they had both boxes. Today they have for the third time delivered the same two boxes, each containing the same half of the desk. I rang and asked if I could speak to a manager who might be able to sort the problem out but was told that was not possible. I have now asked for a refund and given up. I am 70 and these boxes are extremely heavy and I just can’t face struggling to repack everything again. I have not had even one response to the emails I have sent them. I shan’t ever buy from Wayfair again. What a disgraceful company. Their directors should be ashamed!”

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Posted 2 years ago

“I have been trying to get a refund since the first week of January 22. Every time I ask wayfair I get a response it will take 3/5 days. It’s now March 7th still no refund. I have asked for a call back from wayfair, no response. Shocking service.”

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Posted 2 years ago

“I ordered a Wardrobe around 10 pm and wanted to cancel it early next morning. They kept the status on pending for quite sometime until the order was shipped and I had to pay return shipping. I ordered another item last night and realized it will be too small for the room. Again I cancelled the order next morning and experiencing the same tactics. This seems unethical and unprofessional. Mahmood Order#3723331339”

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Posted 2 years ago

“I bought a small corner cabinet. At first, the description stated "solid wood" cabinet" and now I see that it has been changed to "High-quality MDF board." (after I placed my order) Well, It is NOT solid wood nor a high-quality MDF board. It is a very low-quality MDF board. Also, when assembled, there was a 1/2" gap from the door to the frame with no room to adjust. It is not worth $240. I am really disappointed at the false advertising, especially coming from Wayfair, a place I trusted. It is sad that Wayfair is backing these types of sellers. Quantity vs quality. Never shopping at Wayfair again. (I attempted several times to leave this same review under the item I purchased on Wayfair website but they did post it...selective reviews..be aware)”

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Posted 2 years ago

“You tell me I payed for a shed out write. I took a day of work. Lost a day's money. They didn't turn up no phone call no tex. I won't be buying nothing ells from wayfair. Bad. Customer serves a bad company who should have delivered it. The tracking. Is rubbish as well. I will be contacting the poilice. About you taken my money have no shed”

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Posted 2 years ago

“I payed £350 for a shed should have come larst Thursday took a day of work they didn't come nor ring or Tex .it's sitting in there bloody werehouse.wait a bad company bad service.told them if it's not here next week I want my money back should be a law against company like this taking money under fausl .”

Helpful Report

Posted 2 years ago

“Lamp shade part missing from floor lamp, told they cant replace replacement part and just hitting a customer service automated wall.”

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Posted 2 years ago

“Ordered a drinks display cabinet in January for around £200 and was given a delivery date of the 16th February, we've had no correspondence from wayfair whats so ever no updates unless we call them and two investigations later to find our order and we still have no joy so we're having to reorder again! All the way from from Poland, so having to wait even longer, not looking like we'll receive our order we have given wayfair until 9th March and then we'll want refund and me and the wife will never order ever again nor will we recommend... poor service poor website poor investigations to find my order.”

Helpful Report

Posted 2 years ago

“Dreadful customer service yet again. Apparently if you raise a complaint then it slows the order process down. Really!!! My order dropped in price by 5% within 24 hours on a 3k item , if I cancel the order and reorder at the cheaper price then the stock will not be guaranteed. Only the American side of the company will refund the difference or price match and guarantee the order date .”

Helpful Report

Posted 2 years ago

Wayfair is rated 1.5 based on 2,252 reviews