Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.51

1.5 Rating 2,252 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,252 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

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Wayfair 1 star review on 20th October 2024

257

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery date delayed 4 times. The took the money from my account already. One chair more than a month to receive!!!”

Helpful Report

Posted 4 years ago

“My search clearly stated 'cordless table lamps'. They showed lamps that are corded but did not reveal the cords in the photos. I ordered what I thought was a cordless lamp and yes, it had a cord. Now I have to return it at my expense. Clearly deceptive representation of merchandise. I am very disappointed and they have lost my business forever.”

Helpful Report

Posted 4 years ago

“Ordered 2 items at the same time, both were marked as dispatched but only one has arrived. (Tracking number says the courier is "waiting for the parcel"). So it clearly wasn't dispatched and has somehow "gone missing". A week later wayfair say they have ordered a replacement which will be delivered by this friday. Needless to say I'm not holding my breath and won't be using them again. Terrible.”

Helpful Report

Posted 4 years ago

“I ordered a bed from them less than 2 hours later I canceled it. They still shipped the item. I followed the procedure to return it and they charged me $51 for returning it. I would recommend walmart.com Amazon. I would rather go without if Wayfair was the only one that had the product”

Helpful Report

Posted 4 years ago

“I have been waiting for a bed frame for over a month. They keep changing the delivery date. Also, I received a couch set with missing screws and Now i have to wait. Costumer service is terrible. They don’t answer calls. They are terrible responding emails. I WILL NEVER ORDER AGAIN FROM THEM. And nobody else should order from them.”

Helpful Report

Posted 4 years ago

“Wayfair sent a parcel, which I waited in and never arrived, so my son had to go out and buy this item as it was a birthday present, I emailed wayfair 20 plus emails, explaining the situation, explained I wanted a refund for 2 weeks they ignored me, then told me they were sending the item again, I told them I wanted a refund, yet again this was ignored, I'm not signing for somthing I told them not to bother sending, I am now going to trading standards, the customer service is non existence, they ignored all my emails and demands for a refund and just sent me somthing that I cancelled any way, I'm fuming, and I will never buy of wayfair again, 🤬”

Helpful Report

Posted 4 years ago

“Unreliable provider and useless customer service. Ordered a mattress on May 6th with delivery date of May 21st Confirmation email changed this date to May 22nd ( no problem with that) 22nd May - we've removed our old bed and assembled our new one ready for the new mattress, we receive an email that afternoon to say our mattress has been dispatched!! New delivery date Wednesday 27th May. Nothing turned up on the Wednesday or Thursday and then I got in touch with Wayfair (no phone number so only by email). Apparently the courier (XPD) lost the mattress and Wayfair had to allow them a week to find it. One week later, 5th June, Wayfair reorder the mattress, new delivery date 19th June!! 🤬 We decided not to go elsewhere as all other suppliers were giving similar dates (I should have bought from them nonetheless as they would have been more reliable) A few days before the new delivery date I email my concerns to Wayfair as I hadnt received a dispatch notice. Completely useless response reiterating that when its dispatched we'll receive the tracking number etc, etc. Surprise, surprise, delivery date June 19th no mattress and eventually an email to confirm dispatch. Wayfair also add that they've upgraded our delivery service (didn't even know this was an option) to ensure our items safe delivery!?!? New delivery date, Monday 22nd June - Today. No text from courier like we're supposed to have and the tracking shows our item is awaiting collection. So its evident it's not going to be delivered today! That's one whole month of sleeping on an airbed on our living room floor waiting for this mattress, I should never had gone with Wayfair and instead stuck to the reliable providers. Now to see if we can get our money back. And if course I cannot phone anyone so all by email. 🤬”

Helpful Report

Posted 4 years ago

“i ordered a console table from wayfair, from Bloomsbury market. It is a week late already, no tracking number but now the minute i request a refund they say my table is suddenly on its way so it´s too late to issue a refund. What a joke !. no table and i´m not waiting around forever for it to arrive. No refund issued for my £260 console table. I feel robbed.”

Helpful Report

Posted 4 years ago

“Ordered a refrigerator to arrive June 10, 2020 and its June 21,2020 and still no fridge. The courier (xpo logistics) said they were at my house at 7:19 Pm On 6/19 to deliver and nobody was home and I had taken the whole day off to Receive it and nobody ever pulled up in my yard and i have cameras outside to prove it. Now I have to take another day off and hope they come this time. Ridiculous that people have to go through this trouble to get an item they purchased. I wouldn’t even give them one star.”

Helpful Report

Posted 4 years ago

“Worst customer service EVER! I ordered my item on 29th May and I still have not received my item! They have been rubbish to respond to me via email and to top it off apparently the delay in my item was it got damaged with the delivery company who has the worst reviews I have ever read. I have been given 6 different delivery dates and nothing has arrived! No apologies from wayfair bit of a joke.”

Helpful Report

Posted 4 years ago

“Ordered chest of drawers mainly because of delivery estimate. On the day I have been told only that there is delay. No indication of how long. 2 days later order status showing back date. Customer service told me that they can deliver 2 weeks later. I told them I will be abroad by then. Got offered another similar product double the price or 10% off the next order. Arranged someone to sit at mine all day ( no specific delivery info) and no delivery or word from Wayfair. Horrible first time order experience with them!”

Helpful Report

Posted 4 years ago

“(Today’s Date 6/20/20) I ordered a Trampoline on April 3rd and a week later got an email letting me know that there will be a delay due to the COVID-19 pandemic so it’s pushed back till late May to June... I’m okay with that I get it. On May 3rd I ordered a porch swing with 2 day shipping. A week later I called Wayfair and waited over an hour to reach an representative. I was told it will ship on June 1st. She did give me a discount. On June 15th I get an email saying “Your Cancelation was Successful”....It was for the Trampoline and I never cancelled the order. I read the whole email and it said the item on your order is no longer available. Today I called Wayfair and waited for an hour and forty minutes to talk to a representative. I canceled the swing set and of course the trampoline was already canceled. I was going to order an umbrella and stand from Wayfair but I can’t believe their estimated shipping dates so I order my stuff from Amazon and Lowe’s Online.”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“I ordered a Step2 swingset on June 1 when it came back on stock. Received email it was shipped on Jun 3 then expected delivery on June8. Until now I haven't got the product. Been calling the customer service for hours but no ones answering. I have been charged already for the product on my credit card and is payable already. This was a gift to my daughter on June 21 but unfortunately haven't received yet the item. When I checked the item on their website the item was out of stock until Aug4. I can't wait till aug4! why they say in stock in June but still no delivery.”

Helpful Report

Posted 4 years ago

“I ordered a dining table and chairs on April 23d, 2020 and for 1 month they stated that it was preparing for shipping. After no contact from anyone, I called and they handed me to a "specialist" that would assign a team to find out what was really going on with my order. What a joke! Never heard one word from the "so called team" and I ended up calling again. After demanding they do something, the customer rep talked to a manager who found out that because we moved and gave them a new address to send our order, they immediately marked that it was fraud but no one ever called me to see if we had actually moved and the money did post on my credit card which should have told them something?????? The manager that discovered that it was marked "fraud" suggested that we cancel that order and reorder which would also give me the new sale price on table and chairs. On May 30th we reordered and thought everything was great. Not so. After several weeks, I called and customer rep said the table and chairs was on dock and waiting to be picked up and as soon as they were picked up I would receive an e-mail. 3 days later I called back and was informed that the warehouse had 48 hours before anyone could call and check on an order. Funny that 3 days before my order was sitting on dock and just waiting on pickup. 2 days later I get an e-mail stating that delivery has been delayed. Now the wonderful Wayfair is stating that delivery will be between July 6 and July 9th. If I ever get this table and chairs, I will unsubscribe from their list and I will not ever do business with them. Customer service is unheard of with this company. I guess when you have so many people ordering your goods that they can afford to lost customers. Sad, but true.”

Helpful Report

Posted 4 years ago

“Awful, awful customer service. Delivery was due on Monday and still not arrived. No one will help or even knows where there doors are. Suggestion was I pay for 3 new doors and try and get refund from specialist team! Would even give one star”

Helpful Report

Posted 4 years ago

“Appalling service you sell the goods and have nothing to do with after sales problems and there are many and there is no contact how can you speak and explain to a message I am a long term customer but no longer Frances oconnell”

Helpful Report

Posted 4 years ago

“Terrible service, took ages for my order to be delivered. Once delivered it arrived damaged and broken. The replacement still hasn't arrived and I have been waiting an additional 3 weeks. DO NOT RECOMMEND”

Helpful Report

Posted 4 years ago

“The return and refund policy needs to change as they are not able to meets shipping expectations and no live customer service person is available... on the phone on hold for 1.09 hrs and still ended up being hang up on...email response was no help either. Still haven't recieved my order”

Helpful Report

Posted 4 years ago

“Suck......the products....”

Helpful Report

Posted 4 years ago

Wayfair is rated 1.5 based on 2,252 reviews