Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.51

1.5 Rating 2,252 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,252 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

Write Your review

Tell us how Wayfair made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Wayfair 1 star review on 20th October 2024

257

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a set of sheets for my mom for Mother’s Day, they shipped the wrong sheets, I started with customer service went to the resolution department, did not-like the answer from the resolution department. My mom is 89 and does not drive because of eye issues, I was told my mom should get a neighbor to print the return label and then have some one return the wrong item for her. I live 300 miles from my mom. I only ask that they ship my mom the correct sheets, and pick up the wrong item at the time if the delivery. This was told to me by a manager now, and that the resolution department had the final decisions. What kind of company is this. No value in me as a customer, there are many other companies that I deal with, and yours will not be one of them.”

Helpful Report

Posted 1 year ago

“Not very useful customer services. Couldn’t care attitude. We were gifted a cot bed from Wayfair a few years ago but as we already had a cot we have not used or assembled until we had our second child but upon opening the package we discovered that the assembly kit was missing (which is not too unusual). I understand that it is most likely past its warranty but as the Cot still sells in Wayfair they should be able to provide the assembly kit (which we are happy to buy as not in warranty). Both occasions when contacting customer service we were advised as it is not under warranty they could not help at all. Imagine an expensive cot wasted… luckily we went directly to the manufacturer who were willing to sell the assembly kit to us but why was Wayfair not able to offer this advice or the Kit is we bought it from them? Shocking service. Understandably will not be shopping at Wayfair as if you get a problem then do not expect customer service to help.”

Helpful Report

Posted 1 year ago

“I bought a barbecue from these people thinking they looked like a well organised company. It cost £800, comes on a pallet and needs two people to move it apparently. Well I wouldn't actually know because they lost it in transit, one of the girls I spoke to joked about how a recent order had fallen down the back of the driver's seat.....Anyway, been waiting since the 25th April now and as of this moment in time not a clue when it's going to arrive, what a flipping shambles, couldn't organise a p#ss up in a brewery”

Helpful Report

Posted 1 year ago

“I purchased napkins for $40. Online they looked super cute and clean. These napkins look dingy. Asked for a refund and they asked for $13 to ship the napkins back. It was really disappointing since I don't think I received what was described. I wish I had read other wayfair reviews prior to my purchase. Highly advise anyone to take their business elsewhere.”

Helpful Report

Posted 1 year ago

“I have ordered many things from Wayfair for my business and on two separate occasions the items went on sale before I even received them and ask company to credit my account for sale prize and they wouldn’t also I had a 10% off coupon from them and they refused to take it. Plus they charge a “restocking” fee if you return anything!!!! HORRIBLE customer service”

Helpful Report

Posted 1 year ago

“Told two different times that an assembler would arrive at my house. No one ever showed up. And no one ever called me to tell me no one will be showing up. They just left me hanging. I had to call to see what was going on. Unbelievable!”

Helpful Report

Posted 1 year ago

“I needed a delivery at a future date, when my lease was starting. Wayfair confirmed by phone it is possible, and their website states 30 days storage hold. When Fedex suddenly delivered items, Wayfair customer service started saying they cannot do anything and I should now solve with Fedex myself about taking it back and storing until needed date. It turned out Fedex will only hold items for 10 days and then ship back, charging the customer. Wayfair just dropped me and said they are not responsible for the third party delivery. Never buy there!”

Helpful Report

Posted 1 year ago

“Absolutely a nightmare. Every time we’ve ordered from Wayfair it was a problem and this one topped it. We are all done never again., ordered an item to be delivered in 4 days, item never shipped, and on day three we called to cancel due to the contractor at our house waiting for it, typical rude. Customer service employee tells us FedEx is already in custody of the package, but the status only shows shipping label created. We told them to cancel the order we could not wait for it. They already lost their window and we ordered and elsewhere they said OK., next thing we know Tuesday we got email confirmation package is out for delivery and picked up by FedEx from Wayfare on Monday two days after they already said, FedEx already picked it up so after opening the broken item I called today to return it and they tell me I have to pay to return it and tell me there’s nothing they can do I signed the terms and agreements, so a $15 return is now costing me hundreds of dollars by costing them thousands because we will never order from them and we will absolutely spread the word about this trash, trash website and save yourself the money and the hassle. They are not good customer service.”

Helpful Report

Posted 1 year ago

“In the past I have had good experiences with Wayfair but a year and a half ago I ordered a kitchen cart and we had it mostly put together when we realized there weren’t holes drilled on one side and the top was dented. I contacted them and was told replacement parts would be ordered. I waited a year, getting monthly notices that it was delayed. I finally called to cancel the parts and asked for a refund. I was told they would refund it and I didn’t have to send it back since we had started building it. They refunded it a few months later and immediately recharged me. I called and they said they need documentation. I told them everything was over the phone with customer service. I have to submit a claim with documentation that I never had in order to get a refund. So I’m out $374. It’s been a ridiculous almost 2 year headache.”

Helpful Report

Posted 1 year ago

“I bought a sectional at Wayfair supposedly white and I received it in cream color and they don't want to be responsible for their mistake, they want me to pay $500.00 to return it being their fault, DO NOT buy at Wayfair”

Helpful Report

Posted 1 year ago

“I am satisfied with most of Wayfair however trying to return a purchase is a real pain! I have had nothing but trouble! It makes me not want to buy things from you!”

Helpful Report

Posted 1 year ago

“I ordered an armoire on 4/19, and when I reached out on 4/26, I was told that the item is scheduled for delivery on 5/4. On 5/4 morning reached out again, as I didnt receive any call or email on delivery. First when I spoke to an agent I was told the item will be delivered next week. I requested to speak to a manager as to why I was being told incorrect information last week. When I spoke to the manager I was informed that the item is in back order and cannot be delivered before July. Full of lies!”

Helpful Report

Posted 1 year ago

“I ordered 12 bon chef tea spoons. I received 12 "demitasse" spoons, which are tiny tiny spoons and useless to me. Tried to return and was offered either 20% refund in the form of future store credit or pay for return shipping, which was 9.95. That's twice what the indicated return shipping cost on their site and nearly half the price of entire purchase. Both options are terrible and not acceptable to me. In my opinion Wayfair is very shady, bordering on criminal. AVOID!”

Helpful Report

Posted 1 year ago

“Poor quality items. Ordered two duvet covers the same. Looked different to picture and could see the poor quality through the packaging. They want me to pay £9.98 for return postage!!!!!!!!! Spoke to someone on live chat and basically it is what it is. (This is through Evri) I'll try riyal mail which will surely be cheaper and WILL NEVER IRDER ANYTHING AGAIN”

Helpful Report

Posted 1 year ago

“Wasted 3 months of my time trying to get a chair from them - they've been constantly lying they have it and it still is "in stock", terrible service, makes me want to stop buying from marketplaces altogether.”

Helpful Report

Posted 1 year ago

“Placed and paid for an order. Received no confirmation so astonished that money still taken and it took 9 days with 3 phone calls and 3 emails to get money recredited. Not impressed and would never buy from Wayfair.”

Helpful Report

Posted 1 year ago

“Purchases are amazing but returns are a total nightmare!! What is up with the QR code shortage? Why only supply one code for multiple packages? Fedex is Fed up with Wayfair returns and luckily after 45 minutes of going back and forth with Wayfair customer service, the FedEx clerk came up with a great idea to tape the boxes together but ONLY because they were the same size! If they weren’t this would have become another week long ordeal after a ticket was submitted and having to wait 5 business days for a response! Come on Wayfair, you can do better than this!!”

Helpful Report

Posted 1 year ago

“terrible, the worst to deal. They shipped wrong item I want return then wayfair do not accepting returns they redirect us to the manufacturing and manufacturing do not respond at all , stay a way from Wayfair. T is his company build base on scams and laying . shame”

Helpful Report

Posted 1 year ago

“Opened a Wayfair cc with the incentive of getting a discount. Since I was making a purchase of more $1500, I decided to go ahead and opened an account with the assistance of one of the associates. Now that I called to get my balance and account number, they are telling me that I got rewards points for the next purchase. I explained to the " expert in customer services, that I only opened the account for the discount, not rewards points. She explained that that I didn't click indicating that I wanted the discount and there was nothing they can do about. So I opened a cc account that really didn't need. They lost me as a customer. I will cut up their cc and will never order from them. Terrible customer services. Very, very disappointed. Watch out from them.”

Helpful Report

Posted 1 year ago

“Made two purchases recently from Wayfair. First purchase was a set of chairs. They were such terrible quality I got cut when unpacking them. Returned. Second purchase was a rug. Also terrible quality. Doesn’t lay flat and people are tripping over it. Asked to return and they refused to pay for return shipping. I’m having to charge back via my credit card company. Never purchasing from them again.”

Helpful Report

Posted 1 year ago

Wayfair is rated 1.5 based on 2,252 reviews