Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.51

1.5 Rating 2,252 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,252 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

Write Your review

Tell us how Wayfair made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Wayfair 1 star review on 20th October 2024

257

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could score a 0, I would have. I attempted to carryout a purchase and the transaction was cancelled and my account banned/blocked. All attempts to find out why was met with a brick wall: i was banned for fraud reasons. What fraud reasons? Incredibly stunned, left offended and find this discriminatory but oh well! the terms and conditions mean they dont have to explain. Naturally, I have taken my business elsewhere and will forever speak negatively about the company”

Helpful Report

Posted 11 months ago

“Ordered a couple items, delivery date been and gone, no items, contacted via chat, they basically took my name then ignored me, still waiting”

Helpful Report

Posted 11 months ago

“I ordered a comforter set Nov 30th today is Dec 10th still haven't received it. The web site says fast delivery... I had to call how many times cause my order was just sitting there for 5 days. I had to ask for management...she said she would check into it ... a couple days later they said it has been shipped I asked for a refund she said she couldn't. She said cause it has been shipped.. she said that on Dec 5th and I still have not received my package yet.so the took my money and it's been 11 days and still haven't received my package..”

Helpful Report

Posted 11 months ago

“Ordered a coffee table recently & it did not arrive. Spent a long time on WhatsApp chat & customer services & reluctantly let them re-order the same item. The exact same thing then happened again. No updated tracking system & no updates from Wayfair without me first contacting them & 2 days wasted waiting in for non existing delivery! Decided against trying a third time & then had to wait for a refund. No response to final emailed letter of complaint either.”

Helpful Report

Posted 11 months ago

“Their return policy is awful. Purchased a matching set of 3 individual pieces. 2 were damaged so I sent all 3 back, quality was awful. They charged me shipping for the 3rd piece. Should’ve used Amazon.”

Helpful Report

Posted 11 months ago

“Dealing with Wayfair is tedious. My light fitting came without bulbs as stated. They then said they didn't come with bulbs. Wouldn't just send bulbs but had to negotiate a refund. They have a policy of 'no goodwill gestures'. I had to give 3 reviews how their advisors dealt with my complaint but never addressed the fact that the company is tedious to deal with! Still haven't got my refund! Will never use again!”

Helpful Report

Posted 1 year ago

“never leave bad reviews on companies but with wayfair and this product an exception is being made. By looking at reviews here I'm not the first I firstly waited well over the estimated delivery time for product. Once arrived I started to put together to find a couple screws missing, not an issue I work around that but then found a shelf missing. To make matters worse it clearly wasn't new as dirty on doors. I contacted Wayfair and waited ages for a reply then final got one. Product over £150 told they'd refund me a discount of £7.50, or me to dismantle after spending 2hrs putting up and go out my way to send back. So parts missing and clearly not new but I have to do everything. I spoke with I won't say names but told senior resolution manager, who claimed best they can do. I'd rather give it to a charity shop then except the £7.50 but even they might not want it. I'm that annoyed at the way wayfair have treated the issue. Customer service more like got your money don't care now. Looking at contacting directors but if anything like customer services they won't cares.”

Helpful Report

Posted 1 year ago

“Absolutely happy with the way Way Fair managed my concerns. They were swift and efficient in dealing with the concerns I had. I would purchase from them again.”

Helpful Report

Posted 1 year ago

“Liars, overrated, I posted my review on their page along with pictures, showing my furniture was very bad, and they did not put it up.”

Helpful Report

Posted 1 year ago

“Sadly there are no options to leave a no star review, hence the one star! PLEASE avoid this company at all costs. We ordered a bed frame from them which arrived late. we arranged for someone to assemble it only for them to discover that there was a slat missing from the headboard. My husband is 71 with multiple sclerosis and we have been forced to sleep on a mattress on the floor, which has been horrendous. I have just been informed that the replacement will arrive no sooner than 10 days time. I complained online, I thought I was being offered a 15% refund as a goodwill gesture only need to be informed that Wayfair have a policy of no refunds regardless. I should also add that my husband had to drill holes where they weren’t any and once assembled the frame was so flimsy it has undergone reinforcing. I only wish that we were in a better situation which would enable us to return it and go elsewhere.Save yourself a lot of stress and heartache by ordering with a company that actually cares about their customers. You have been warned.”

Helpful Report

Posted 1 year ago

“If I could give no stars - NEGATIVE STARS!!!!I Believe me I would. I have spent thousands of dollars over the past years at Wayfair. Recently, I had an order pending for a deck box and when checking status on my order, I saw that my charges were higher than I thouhgt. I thought it was on sale... So I called. I was told no, I ordered it at full price, which is weird because I normally don't do that, and I had not checked my confirmation email.. and so I pulled it up and It did reflect the full price. Then I started looking around their website and found that same item, posted 4 different ways. And on sale on all 4 posts. so I asked if they could change my order to reflect that sale price. Not only was my request refused, i was treated so badly i was shocked. I was going to cancel my order but after I hung up, I changed my mind, I really was looking forward to getting the deck box..I decided to keep it. I went on their website and tried to cancel that order cancellation, at LEAST 5 times, and kept getting an error message. OOPS SOMETHING WENT WRONG..... The system would not allow me cancel. I let UPS know - I wouldn't be home for any pick up and I had tried to stop the cancelation. Fast forward - I tried to place an order a few weeks ago for some bamboo fencing. I have found that I am now blocked on the Wayfair website. A friend of mine knew i was planning on the fencing and i told her about being blocked. She said she wanted to order it for me for my birthday. She ordered it to be delivered to my address and her order was canceled. No notice & no reason was given. Then she reordered it to be delivered to her own address.That order was canceled,as well.. No notice & no reason. They will not give her an explanation for why her orders are getting cancelled. Her association with me is what i thknk and I feel bad. I have no problem going elsewhere to shop.. I actually found the same product for less just yesterday! Wayfair does not deserve my money. They can block me all they want. But they don't have to do it to other people because of me. And I will give as many bad reviews as I possibly can.. any opportunity that comes up... I do share this story at every opportunity.. I am an excellent customer. I know this because I Have been in customer service my entire career. I provide excellent customer service now at my place of employment. I would NEVER EVEN CONSIDER treating customers the way I've been treated by Wayfair. Worst. Service. Ever. Unethical. Waste of time, money, and good energy. I can spend all that somewhere else.”

Helpful Report

Posted 1 year ago

“These people are scammers!! Their customer service is the worst! First they sent me 2 different lamps. Then, they sent me only 1 label to return the lamps. So, I had to keep one of the lams that was missing pieces. Then, they sent me a second lamp that was also missing piece. I called both times, and yes, after the 30 days because I travel and I am not always home and they were completely inflexible and did not want to return the lamps that they sent wrong and broken in the first place. The supervisor I spoke with should not be working with customers and customers would not be returning things if you send quality products and the right products. They know nothing about customer service!”

Helpful Report

Posted 1 year ago

“I bought a dresser. Told me it will be delivered in November. Now it is not coming until January. I tried to give Wayfair another chance. Before this I bought a dining room set that the glass was cracked. Never again will I order from them.”

Helpful Report

Posted 1 year ago

“I always have problems with the customer service of Wayfair. I have spent thousands on the site, most recently for my niece's adopted children's bedsets. They send these flash promo codes to my android phone, and it shows the message before I log on to the phone, and then I can't retrieve it. When I contact them telling them I want to use the code, they always, always tell me "it expired yesterday and we can't give it to you." This has happened quite a few times. Then I ask if they can give me another promo code and they offer me less than $10 off if I order within 24 hours. Less than $10 off thousands. Also, avoid open box. These items are almost ALWAYS broken. When you notify them and they come pick it up, they re-deliver it to you, and if you don't call them again to come get it again, they will charge you for the broken furniture. As a result of this constant frustration, after buying 4 bedroom sets for the kids, I have stopped buying from them. They don't even TRY to help me.”

Helpful Report

Posted 1 year ago

“It baffles me how Wayfair can be late with shipping for every large item people purchase, despite delivery guarantees at the time of sale, yet they never feel responsible when customers complain. Every other retailer is in a world apart. I can't think of a single retailer that would not make it right if they did something wrong, except Wayfair.”

Helpful Report

Posted 1 year ago

“So ordered two bookcases. Waiting weeks, then receiving an email for the delivery date, only to have the delivery pushed back. Two heavy bookcases which, according to the third party delivery company will only deliver to my hallway. So I paid a lot of money for the items and delivery, only to have these items plonked in my hallway. Will not be purchasing from them ever again, customer service is appalling.”

Helpful Report

Posted 1 year ago

“I cannot believe how bad this website is. I ordered 3 items from them: 1 was not the size advertised and it took them weeks to sort it out (and it's still advertised wrong), 1 has been delayed for weeks, yet my cancellations are constantly refused because the item is on its way. Today they finally accepted that it's lost so instead of cancelling it, they just automatically ordered a new one for me. The last one was delivered in the wrong place, and the instructions were inaccurate.”

Helpful Report

Posted 1 year ago

“Huge disapointment in Wayfair company, given estimated delivery times are highy unreliable on the date we place orders (e.g. for latest order ETA in 1 week, received in 2 months). Moreover, price match policy highly flawed - we received the item finally (2 months after placing the order) and on the same day we noticed price discount on that item on wayfair website. Guess what - Wayfair refused to price match. Every other company that has discount on the purchased item on the day it is delivered are doing the price match!”

Helpful Report

Posted 1 year ago

“Absolute sham of a company who take your money, do not deliver goods and refuse any sort of refund because they “never give refunds” ridiculous!!!”

Helpful Report

Posted 1 year ago

“dye made me wait for my infrared sauna for 5 weeks i must have rang them 10 times about this a day after they run out of stock it was all bulshit with dem why didn`t they tell me in a beginning when i order it there was telling me lies on the phone do not buy off dem they haven`t got any good reviews on trustpilt some people had the same trouble like me”

Helpful Report

Posted 1 year ago

Wayfair is rated 1.5 based on 2,252 reviews