Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.51

1.5 Rating 2,242 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,242 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

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Wayfair 1 star review on 20th October 2024

257

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible delivery service! Three times in a row now they have cancelled and not delivered my items”

Helpful Report

Posted 7 years ago

“Awful quality garden shed costing £649.99 only for two weeks later to drop down to £369.99 which is still expensive for what you get. Had to buy new felt as the felt supplied was thinner than paper and just tore and also had to buy extra sheets of plywood to strengthen the floor as the ply supplied wasn't strong enough. Cheap and nasty, stay well away.”

Helpful Report

Posted 7 years ago

“I would never recommend anyone to order from this company. I was 7 months pregnant and ordered my moses basket and date emailed as when I will be recieving the moses basket and stand but nothing came so I rang and they said it's been dispatched and on its way. So I waited again. Then it got to 3weeks and nothing had come so I called again and they said we will 're order it so they did on a fast tracker delivery and it would get to me the next day. I really wanted this moses basket as it was perfect. Then nothing came I waited in all day and it ruined my day too being heavily pregnant was the worst part. So I rang again and this time demanded to speak to the manager as payment had been taken out of the account on the day I ordered it. The lady manager said she is really sorry blah blah and was going to send me it out first class and it would get to me this time and she would email the delivery company they recruit... Well she got a stand to me the next day but not the one i had ordered... Oh I cried and said i wanted a refund back asap and went to the local Mothercare to get a basket before baby was due the weekend.... Then they had the cheek to ask for the stand back once they had refunded the amount but I never did and gave it to charity instead...”

Helpful Report

Posted 7 years ago

“Ordered a wall mirror on July 30th. It was supposed to be delivered August 11th but they lost it. No compensation offered from customer service. They re-ordered another and I can only assume this one was lost too as there is no estimated delivery and customer service has ignored multiple emails. This is a $700 mirror. They've had my money for over a month. I have no mirror and no information as to the status.”

Helpful Report

Posted 7 years ago

“Ordered a table arrived Aug 16 no hardware here it is August 28 still no hardware they never heard of overnight”

Helpful Report

Posted 7 years ago

“no email confirmation of order. Waited for 8 days for an item that was supposed to be delivered the next day. It came and I only half my order- got a table with no Legs!! Disgusting service and i will never order from these guys again. Total joke. avoid, people”

Helpful Report

Posted 7 years ago

“Ordered Radius 3 Light Outdoor Flush Mount from wayfair via phone before placing order asked is that the price for three £79.00 the lady said she would find out, her reply was yes thats the price for three. the next day just one was delivered , phoned wayfair they said they would check but would have to email the warehouse and would let me know in 24hrs,no phone call to me.they tell me now the price is for one but ican return it at no cost to me or they could take £30 pounds of making £49 pounds. this product can be bought for£30 from direct lighting .”

Helpful Report

Posted 7 years ago

“This company was appalling. I ordered a bunk bed for my boys which partly turned up. I had to constantly chase wayfair to find out where my stuff was. Promises of getting back to me where never kept. In the end they refunded me to shut me up but still left me three weeks later with no beds. I ordered the same bed from another company and it was cheaper and the whole thing arrived three days later when they said they would. Disgusting service and they clearly didn't care at all! Would never use this company or recommend it to anyone”

Helpful Report

Posted 7 years ago

“If I could give them negative stars I would. We ordered a huge patio sectional on July 3 rd, they somehow lost that one in transit but nobody knew about it until I called, they could care less, well we can just send out another one, so if I hadn't called who knows how long it would've been before they got a hold of me. So the next one went out August 1 st, then I get an email from the manager of customer service saying, it hasn't left the consolidation place but it'll go out next week, so 2 weeks after they said it shipped, there was no apology for all these screw ups, she could just care less. So I sent her a copy of what the owners of Wayfair said on consumer affairs, that they want to exceed the customers expectations with their online orders. Sorry, you've failed big time. So who knows when we'll get this, maybe before winter. Don't order anything huge from these guys, they do just fine in small stuff. But when they don't even have their own ppl transporting their huge items that's pretty bad. We got our artificial turf from Georgia in 2 business days, and these guys can't get a sectional to you in 2 months???”

Helpful Report

Posted 7 years ago

“I ordered a drink trolley two weeks ago and it still has not been delivered. The website tells me it was shipped the day after I placed the order and then provides no further update on estimated delivery or where the parcel is for a week. I sent an email enquiry to Wayfair customer service a few days ago and also a formal refund request for item never received (lost in transition) yesterday, however, no one has bothered to respond. I have to say this experience has really put me off buying from Wayfair ever again.”

Helpful Report

Posted 7 years ago

“sorry hit wrong button - it was very good”

Helpful Report

Posted 7 years ago

“Bought a set of pots. Pots came damaged and scratched...almost as if they were in store rejects Not happy!”

Helpful Report

Posted 7 years ago

“Wayfair DO NOT make it clear on their website that returns have to be paid for by the customer. I purchased 2 lights which, when they arrived, were nothing like the picture or description. They are ow under the bed, useless to me, as Wayfair want to charge me 5O% of the purchase price to return them. An utter disgrace and thus company need to be outed.”

Helpful Report

Posted 7 years ago

“The ceramic soap dish is chipped and the laundry basket was very disappointing, for the price, we expected these items to be of a better quality”

Helpful Report

Posted 7 years ago

“Very poor quality goods, not worth anything like the asking price. Poor customer service”

Helpful Report

Posted 7 years ago

“i ordered a desk from them for next day, it was in a damage box open the box the item was damaged, to tell them have to wait 24-48 for a reply they offered to give me 50% or a replacement so i told them i wanted a replacement, no point having 50% off if i cant use it because its damage. so i tell them what piece i need, the main piece for the desk the wooden part, as all the other parts are metal, to which this wasn't good enough, so 5 days later i get a email saying they want to know the number piece on the instruction book. so I'm having to open the box up and get the instructions just to tell them its number 1. are you joking me. still waiting on a reply.”

Helpful Report

Posted 7 years ago

“I wish I had read some of the reviews ofWayfair.co.uk before I ordered my product. More than 2 weeks after my order, it is nowhere to be seen, and seems to be a mystery to everyone where it has gone. No mystery though that they managed to take my money quickly and efficiently! Atrocious customer service with zero accountability. Save yourself the heartache, there's so much choice out there, there's no need to settle for poor service.”

Helpful Report

Posted 7 years ago

“I returned my item 2 days after receiving it. I did not receive a refund till I called about this 3 weeks later only to be told through checking the tracking that it had been received 18 days previously but no refund had been done as there was no way of knowing that it had been received without me letting them know the tracking number!”

Helpful Report

Posted 7 years ago

“I have been waiting about six or seven weeks for fabric samples,so if you are thinking of ordering furniture forget it,they are useless,I keep getting e mails saying how sorry they are and they have reordered them three times they are a joke”

Helpful Report

Posted 7 years ago

“Products not as described. Shocking after-sale, blasé customer service, lack of returns slip with packaging. Do not use this organisation”

Helpful Report

Posted 7 years ago

Wayfair is rated 1.5 based on 2,242 reviews