Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.51

1.5 Rating 2,242 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,242 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

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Wayfair 1 star review on 20th October 2024

257

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the worse purchase experience ever. Quality - First of all, I ordered a set of matching Chair, sofa and 2 loveseats. 3 out of 4 had problems. One had marks on the seat. The seam of the sofa already torn apart after a regular use of 2 weeks. one leg of a chair just won't fit. Not the worse nightmare, I also ordered a sofa bed at the same time. The delivery company broke the walls and door frames of 2 doors and left without letting us know. Wayfair tried to contact them for insurance coverage. But never get this resolved after 2 months already. Now they are telling me that there's nothing they can do about it and Wayfair is not responsible for the damage!! So, now we are stuck with the high damage at our cost with low quality furniture that we purchased. I don't recommend anyone to buy from them. It's very frustrating! That's not even the best word to describe the trouble.”

Helpful Report

Posted 5 years ago

“Delivered the wrong bed twice and only offered 10% off next purchase, embarrasing.”

Helpful Report

Posted 5 years ago

“Ordered a comforter that I saw on the website and it not what I saw when I got it. On the site it looked fluffy and dull and gorgeous but when I got it, I was scared to open it because the package was so small. I didn’t believe it was a comforter that I ordered. It was not the fluffy comforter I saw on the picture. I waited 48 hrs like the Ewp said to do. Got it on a Monday and Thursday it was still as flat. What I saw was not what I got. Very dissatisfied. Won’t be ordering bedding from there, especially if I have order what I see.”

Helpful Report

Posted 5 years ago

“Wayfair is just a drop shipper and has no real idea about the products that they sell. Also since they are just a drop shipper, they are completely out of the loop on shipping”

Helpful Report

Posted 5 years ago

“Ordered early June. Several emails sent with a delivery date, all followed by another saying there's a delay and no date can be given. Now it's mid August they say they can't get hold of their warehouse and it may be closed for the whole of august so my item "will probably" arrive mid September at the earliest. That's almost 4 months and it's still not guaranteed to arrive! This item is still showing in stock with no delivery issues on their website. I've lost trust and asked for a refund via PayPal. On par with Sports Direct as a valid company worth dealing with. Never again for me”

Helpful Report

Posted 5 years ago

“I ordered eight lampshades from Wayfair. They came in three separate deliveries and never at the time originally informed. Very inconvenient. In addition I purchased three lampshades at just under £70 each and they arrived with no fitting for the shade. The advert on Wayfair showed two images - one the shade and the other the fitting. They told me that the advert stated there was no fitting. This was true when I went through every bit of the small print - but why show the fitting as part of the advert. I now have to go out and buy the fittings before I can use these lampshades. I would not have purchased if I'd known and have now asked Wayfair to remove all my information from their database and informed them I never wish to receive another email from them, ever.”

Helpful Report

Posted 5 years ago

“DO NOT SHOP HERE - STORE CREDIT LOCK-IN, HIGH PRICE, SLOW SHIPPING, SLOW SUPPORT, SLOW WEBSITE. Wayfair will lock you into store credits when you cancel any item. Once they have your money, you aren't getting it back. Delivery deadlines are missed by miles and then missed AGAIN which is particularly frustrating if you've just moved house or need things ASAP. I'm still waiting for one item. Items are overpriced just check the same item on Amazon or in the Google shopping tab. The Wayfair website is also very slow. Support felt very 'copy and paste' and there is no service recovery plan. I will stick to Amazon when it comes to online shopping.”

Helpful Report

Posted 5 years ago

“Wayfair, they have a good customer skills. They answer queries and complaints very good. However I've given you 1 star due to the delivery company- XDP. I really feel for Wayfair they tried to sort them out but the delivery company kust ignore them. Sorry to say, I won't order an item from Wayfair again unless change the delivery company. If you are at home all the time, then you won't have an issue but it's a big 'No thanks' for those works during weekdays.”

Helpful Report

Posted 5 years ago

“If I could put 0 stars I would! What an awful service I have received, after ordering my bed a week ago, i would NEVER order from wayfair again! Parts missing meant I have slept on a mattress on the floor for a week. After receiving another bed (2boxes of beds in my small flat) I have found out the first bed was the correct parts but the wrong instructions! I’ve had 4 days of sitting at home for deliveries and collections. Compensation? 10% back, never been insulted more in my life.”

Helpful Report

Posted 5 years ago

“I ordered a bed that was to be delivered yesterday - i got a text saying bed being delivered 17.40-19.40 nothing arrived - tracking saying item now back in delivery site - i have spoken to 3 people this morning at Wayfair customer services and not one of them can confirm what has happened to my item or when it will be delivered - really poor customer service avoid like the plague if you don't want to have the same experience.”

Helpful Report

Posted 5 years ago

“Unfortunately it's too late for me, wish I saw these reviews before ordering! It has been a horrible experience, ordered a bathroom cabinet for delivery on 31st July, then on the day I realised it was NOT shipped yet! I phoned, was told it will definitely be with me on or before the 7th of August, I was not very happy but was reassured it will definitely be with me so I waited. Comes the 5th of August, I receive an email saying my order is now transferred to a specialist team to investigate and that it will take 2 business days to see what's going on!!! I tried to cancel the order but apparently I am not allowed to cancel it either, now I am stuck without the item and without a way of ordering from elsewhere until they cancel it for me. Terrible service, never ever again even if my life depended on it!”

Helpful Report

Posted 5 years ago

“WE ordered and paid for a sofa on the 2nd July. We still do not have a sofa. WE gave away our sofa sets to charity prior to our first delivery date. Since 2nd July have gone through a catalogue of disaster, lies, misleading information, to be finally told that the Wayfair delivery agent had lost our sofa. Who can lose a sofa. Countless emails , telephone calls, missed delivery dates on a second sofa we are now in the hands of two senior managers who still do not have clue where any of our sofas have gone. This is the most appalling treatment handed out by Wayfair and it still goes on . Clearly Wayfair still do not have a clue what happened. Do they care. NOOOOO!!!!. People should be very careful of dealing with company as they take your money but do not deliver the goods. Is Wayfair using customers money to prop up their accounts. Apparently you cannot get a refund until the item that you ordered is returned to their depot. How is this possible when the item or items have been lost!!!!! There needs to be a high level government enquiry as to how this company operate in the UK .”

Helpful Report

Posted 5 years ago

“I made my first purchase and the item was advised as "buy two get 40% off" when it actually meant "buy one, get one 40% off". I contacted customer service and they basically said sorry you're wrong so we won't be doing anything to reimburse you. But impressed, I'll stick with Amazon.”

Helpful Report

Posted 5 years ago

“Worst customer service ever - please do not buy from here. Bad company, bad people, poor Quality! They win’t Survive in such a competitive market but please dnt put your self through the same experience as my family! Embarrassing”

Helpful Report

Posted 5 years ago

“A bunch of crooks stole my poor dogs bag.”

Helpful Report

Posted 5 years ago

“Don't buy anything from the. 2 broken sideboards so far. With great difficulty getting them returned. A new product selected and promised delivery day missed. Now cannot get through to cancel order. Run! Stay away from them...they lie about everything and they they have my money...”

Helpful Report

Posted 5 years ago

“3 weeks after our items were due to turn up we were told they had been returned to the warehouse for an unknown reason. We have now been told to wait until March 2020! There were no phone calls and emails go unrealised. Yes, they have now refunded our money but really, it’s shocking service and a company that should be steered clear of.”

Helpful Report

Posted 5 years ago

“The website is awful. Can't search intuitively. Page formatting needs major overall. Delivery service also terrible. We were given a delivery date and were texted two days early that it was arriving the same day! Of course we weren't at home. You can't run a business like this. They don't deserve to succeed.”

Helpful Report

Posted 5 years ago

“Awful service won’t take responsibility for anything. Avoid at all costs delivery service awful and wayfair say not there problem. Way fair won’t take responsibility!!!”

Helpful Report

Posted 5 years ago

“Ordered a sofa and did not arrive on delivery day still waiting with no response from wayfair other than we’re on it and chasing it?? But nothing happens, how can a company operate like this”

Helpful Report

Posted 5 years ago

Wayfair is rated 1.5 based on 2,242 reviews