Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.51

1.5 Rating 2,241 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,241 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

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Wayfair 1 star review on 20th October 2024

257

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible experience! Ordered a filing cabinet but kept on sending just a shelf 2x. Waited for almost 3 months for an item that never arrived! Poor customer service and delivery! No resolution. Never again”

Helpful Report

Posted 4 years ago

“the service is poor and also the order never gets delivered complete or on the delivery date.”

Helpful Report

Posted 4 years ago

“Ordered for the first time , never again .Wardrobe came damaged .Then only part of the bed arrived was told I would have to wait for a specialist delivery team would contact me so was fuming ! No direct number .So No bed !!! All they keep saying is "I completely understand " No you don't !”

Helpful Report

Posted 4 years ago

“I ordered two art prints from yourselves, but they both fall into a claim for misinterpretation and illegal trades description. One print was supposed to be 400mm x 400mm, but arrived 300x 300 with a 50 millimetre (unprinted) white border, the other supposed to be 500mm x 400mm, but actually was 400x300 but with the 50mm white border. There is no reference in the description of a white border, just the overall size. If I order a print, I expect the whole area to be ‘printed’ and not be fobbed off with a white border/mount. I am deeply disappointed. This was my first order with Wayfair, and will mot be purchasing anything else because I have no trust whatsoever in the brand. Be honest in your descriptions. I will be seeking legal advice.”

Helpful Report

Posted 4 years ago

“I have been trying to return an order for over 4 weeks, l've called and arranged a collection date three times, spent my time waiting for UPS to collect the items, no one turns up - nothing, its a disgrace. Clearly it's all a joke to the company. I will have to suffer the loss, over £130+ but l will bever ever buy from this company again. Buyer's beware of wayfair, do not buy from this company”

Helpful Report

Posted 4 years ago

“Worst company I have ever bought from. Ordered nearly all my house furniture from here and it's been a horrible experience. All items were meant to be delivered over two days. I booked time off work to be home to receive the items as well as specifically picking the items because of there delivery dates. Three items came on time but one was damaged. The rest of my nine items still haven't arrived and it's now been nearly two weeks from the date they weren't meant to be delivered. Been on the phone to them nearly everyday and I get the same answer everytime. "I can see from our systems that your items have been scanned on the van and so will be with you by 6pm today." I'm still waiting for this to come true. Then one of my items has mysteriously disappeared over the last two weeks of waiting for it to arrive, to then be sent an email saying I've been refunded but I'm now not getting my item. I had given them no instructions to cancel the order and refund me as I still need that item. This is the first time I have ever ordered through this company and it will definitely be the last.”

Helpful Report

Posted 4 years ago

“Happily take the money but not worried about the parcel getting delivered. Customer service response..... we cant contact the company who deliver the items”

Helpful Report

Posted 4 years ago

“Bad customer service I have never dealt with more inexperienced customer service team who give different information regarding the same request only to be told at the end that also there is no supervisor on site to address the issue in the right manner. I then decided to write a complaint about how I was given wrong information over the phone only to receive a reply that does not address any of the things I pointed out in my first email, but simply saying that “the team is not expected to drop everything and deal with me” - the customer !”

Helpful Report

Posted 4 years ago

“Shocking !!! Totally inept. Wasted hours of my life on the phone - All they say is we will “reach out to you “ When you call them. I’d expect them to go bust sometime very soon - beware!!!!”

Helpful Report

Posted 4 years ago

“Poor customer service. Half bed arrived late, still waiting for other half! And a response from Wayfair ! Is your policy to wait until the customer contacts you to inform them items won’t arrive on time, are delayed, are lost in transit, remind customer advisor they were going to call back? Dreadful experience.”

Helpful Report

Posted 4 years ago

“Wrong part was went again and again. Asking for 3 wrong parts. The funny thing is the part no.6 that we need were in there but we looked carefully to see the no.6 stickers on top of the no.7 stickers ! So they knew the part were wrong but cheekily covered it ! They kindly sent me the whole new set of Tv stand in box and opened it just to find the wrong part in it. Now we have the garage full of useless 2 set of TV stand parts that only god can assemble them Terrible furniture. Highly don’t recommend”

Helpful Report

Posted 4 years ago

“I am a 3D interior visualiser and frequently visit designer homeware websites for reference info for modelling products. I am also in the middle of a large renovation project and was almost ready to furnish and style the property, most of the items were due to be purchased from Wayfair...until I noticed that a large amount of the stuff I saved in my basket was quietly inflated at an insulting rate. I’m talking almost £100 added to the price within a few days, they inflated the price based on my browsing habits and since I look at designer furniture they figure they can charge me more? I am glad I sussed this before purchasing as I’ll now be spending my budget elsewhere. This should be illegal....save the high street.”

Helpful Report

Posted 4 years ago

“Still waiting for missing components Now told there is a three week delay Asked to speak to a manger to be told I will be put on the list and should get a call bacvk within two days (how many complaints are they dealing with?!) Unbelievable!”

Helpful Report

Posted 4 years ago

“I bought a wall clock from this website twice , they give you the wrong information over the phone And on website just to place the order and then for The refund you have to wait,,,,,,, Definitely NOT recommending this website 0000000”

Helpful Report

Posted 4 years ago

“Ordered a dining table and chair set, was told a delivery date. Waited in all day and heard nothing - rang customer services and was told the delivery was delayed and would recieve delivery at the beginning of the following week at the latest. Then - got an email saying the order had been cancelled because they had run out of stock and the item has been discontinued. Not happy at all - why on earth would wayfair take my money when they don't have the item in stock. Needless to say, im getting a refund set to come in the next 14 days, but the inconvenience of the whole ordeal has made it impossible for me to recommend.”

Helpful Report

Posted 4 years ago

“Wrong floating shelf was received! Their customer service didn"t even offer a refund or ask if I wanted to return it! First time I oerdered from them & the last time! Wow!”

Helpful Report

Posted 4 years ago

“Do not buy from this company. Buy and pay from purchases but they don't fulfil. Wait for 5 business days refund but they take payment in seconds”

Helpful Report

Posted 4 years ago

“Do not buy anything on this website!!!! Horrible quality and horrible customer service We bought bedside tables, chest of drawers and more things for the bedroom. We had issue with the delivery, even though I stayed home all day they did not even rang the bell when delivery came and just left When we opened the box , it was cheap quality product with ugly prints on the wood. It did not look natural, was patchy, different colours on every piece. We had to return all pieces and the funny part is that the company takes no accountability on their products and charges 10 gbp for every box to be returned and their justification is that each box goes to different warehouse so we are paying 70 pounds for return of garbage quality furniture Customer service nor the manager was any help and repeated the same line from the checklist that it is their policy meaning they do not care about their quality nor customer satisfaction Definitely do not recommend”

Helpful Report

Posted 4 years ago

“Placed an order which failed to turn up. Wayfair use Hermes presumably because they’re the cheapest but unfortunately you get what you pay for and in my experience Hermes are an appallingly bad courier. Despite the loss of the item being no fault of my own Wayfair have told me that I will need to wait up to 2 weeks for a refund while they look for it!! It’s cost me time and money and inconvenienced my customer. They have ignored my request for a refund. Dreadful service, would not use again.”

Helpful Report

Posted 4 years ago

“I have never used Wayfair before and I will never use them again .. 20% of cost of item to deliver and if not suitable have to pay a return charge. So an item costing 23.99 if I sent back has cost me £10 just for my disappointment and dissatisfaction.. no way wayfair.. stick it. Dave Briody”

Helpful Report

Posted 4 years ago

Wayfair is rated 1.5 based on 2,241 reviews