Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.51

1.5 Rating 2,238 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,238 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

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Wayfair 1 star review on 20th October 2024

257

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a Step2 swingset on June 1 when it came back on stock. Received email it was shipped on Jun 3 then expected delivery on June8. Until now I haven't got the product. Been calling the customer service for hours but no ones answering. I have been charged already for the product on my credit card and is payable already. This was a gift to my daughter on June 21 but unfortunately haven't received yet the item. When I checked the item on their website the item was out of stock until Aug4. I can't wait till aug4! why they say in stock in June but still no delivery.”

Helpful Report

Posted 4 years ago

“I ordered a dining table and chairs on April 23d, 2020 and for 1 month they stated that it was preparing for shipping. After no contact from anyone, I called and they handed me to a "specialist" that would assign a team to find out what was really going on with my order. What a joke! Never heard one word from the "so called team" and I ended up calling again. After demanding they do something, the customer rep talked to a manager who found out that because we moved and gave them a new address to send our order, they immediately marked that it was fraud but no one ever called me to see if we had actually moved and the money did post on my credit card which should have told them something?????? The manager that discovered that it was marked "fraud" suggested that we cancel that order and reorder which would also give me the new sale price on table and chairs. On May 30th we reordered and thought everything was great. Not so. After several weeks, I called and customer rep said the table and chairs was on dock and waiting to be picked up and as soon as they were picked up I would receive an e-mail. 3 days later I called back and was informed that the warehouse had 48 hours before anyone could call and check on an order. Funny that 3 days before my order was sitting on dock and just waiting on pickup. 2 days later I get an e-mail stating that delivery has been delayed. Now the wonderful Wayfair is stating that delivery will be between July 6 and July 9th. If I ever get this table and chairs, I will unsubscribe from their list and I will not ever do business with them. Customer service is unheard of with this company. I guess when you have so many people ordering your goods that they can afford to lost customers. Sad, but true.”

Helpful Report

Posted 4 years ago

“Awful, awful customer service. Delivery was due on Monday and still not arrived. No one will help or even knows where there doors are. Suggestion was I pay for 3 new doors and try and get refund from specialist team! Would even give one star”

Helpful Report

Posted 4 years ago

“Appalling service you sell the goods and have nothing to do with after sales problems and there are many and there is no contact how can you speak and explain to a message I am a long term customer but no longer Frances oconnell”

Helpful Report

Posted 4 years ago

“Terrible service, took ages for my order to be delivered. Once delivered it arrived damaged and broken. The replacement still hasn't arrived and I have been waiting an additional 3 weeks. DO NOT RECOMMEND”

Helpful Report

Posted 4 years ago

“Suck......the products....”

Helpful Report

Posted 4 years ago

“WHAT have got to do to STOP this awful company Emailing me..phoned them 5 time to stop this..just had another one this morning.errrrrr..”

Helpful Report

Posted 4 years ago

“I ordered a bed frame through Wayfair. They sent me a different brand of a similar looking product, but a brand that costs about $100 less elsewhere. When I attempted to use the return feature on their website, they want to charge me $62 for a shipping label even though they themselves are the ones that sent the inferior item. They run their company using a bait and switch sales model.”

Helpful Report

Posted 4 years ago

“I finally recieved my order of a cast iron garden bench after waiting in for two delivery slots that never materialised. The bench was supposed to be from a certain company and come ready assembled but what arrived was from a competely different company and needed building and certainly wasn't cast iron, also the packaging was a disgrace. When I checked the company online, the bench they sent me was £120 cheaper than the one I paid for ! I am still waiting for a reply to my e-mail and the cheeky B*****ds want me to pay to send it back.”

Helpful Report

Posted 4 years ago

“Faulty product Delivered 20th May. Said they would collect unit 17th June (today) and deliver new unit on 12th October. When l complained that was too long to wait they said it would be delivered on 16th June. (Yesterday) Obviously it didn’t come and c/service now say it will come on 19th June, Friday. Meanwhile, having disposed of our own cabinet we have stuff all over the floor. As for quality, very cheap Chinese construction with wonky drawers that are difficult to open. Not sure l’ll be buying from them again.”

Helpful Report

Posted 4 years ago

“It's understandable when a customer makes a mistake in placing an order, to make them responsible for the disposal/return shipping. However, I ordered a single item, which came in two boxes. The "sectional" part of the sectional sofa was delivered TWICE. The main portion of the sofa was nowhere to be found and I had no way of knowing until it was too late. They are in the process of shipping me the correct piece, which is apparently delayed. So I was left with half of my couch, an extra half that I did not need and they are leaving me to haul/dispose of the excess piece out of pocket. I will never be doing business with Wayfair again. Overstock has exponentially better customer service.”

Helpful Report

Posted 4 years ago

“If I could give minus stars I would... All started when we ordered some outdoor furniture: a table set and a chiminea. About three weeks after ordering we checked up online as we hadn't received or heard anything, only to discover that the chiminea had been cancelled without out knowledge. Furthermore, they had said that the table set had been delivered which it hadn't. We rang them and the customer service left much to be desired. They apologised for the inconvenience and assured us that another set had been ordered at no further cost. After waiting yet more weeks, what seemed like the original table set was delivered. We were pleased as it is of a reasonable quality. However, upon building the table, we discovered that the corner had been dinted in so that the legs could not be fitted. Again, we rang the company and received little comfort. They said they had ordered us a new table and that it would be dispatched as soon as possible. This was mid May... it's now mid-June and after checking up the first time, we were told that it had been dispatched from the warehouse (how coincidental...) and it would be with us shortly. A couple of weeks later, we called again only to discover we had been lied to. Currently we have received two emails pushing back the results of a 'thorough investigation' by the warehouse team. Utterly disappointed.”

Helpful Report

Posted 4 years ago

“Absolutely shocking, item arrived damaged and I’m glad it did because it looks like it come from the pound shop, paid nearly £60 for a bathroom light and it’s made from cheap silver sprayed plastic, gonna send it back at MY expense, DONT PROFIT THEM”

Helpful Report

Posted 4 years ago

“Ist order did not arrive after waiting 2 weeks. Then took a further week to be informed that a replacement would be sent in another 3 weeks. Refund process looks like it is deliberately made to confuse. Pathetic.”

Helpful Report

Posted 4 years ago

“Terrible service. Constantly cancelling orders due to no stock available but it sure was available when they take your money. Can’t talk to a even after being on hold for 90mins they just hang up not worth it. Save yourself the stress and hassle home this company goes bankrupt”

Helpful Report

Posted 4 years ago

“My wife ordered a table and chairs they were in stock however just before the delivery date they were no longer available Having selected another table and chairs that are due for delivery in a few days time oy to receive another e mail stating discontinued This company is 110% useless”

Helpful Report

Posted 4 years ago

“Wayfair are bloody useless. I ordered a 4 spotlight straight bar in chrome and received a 3 spotlight round base in brass ! The exact opposite ? Then I was offered it at a discount,i.e. they hadn't really got my order in stock. I won't be back.”

Helpful Report

Posted 4 years ago

“Appalling customer service. Ordered a bed frame for delivery on 9th. First box delivered on that date. 2nd box delivered on the 10th. Still awaiting delivery of the 3rd box. Why deliver 1 box at a time? Repeated calls to Wayfair, on hold 15 mins each time. Promised to call back each time and never did. Last conversation they claimed they're not allowed to chase the courier! Really! I think the last box is still at Wayfair warehouse. If not delivered in 48hrs, I'm demanding a refund and asking them to collect the 2 boxes they delivered. Don't buy from them unless you're looking for stress and frustration 😡”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“I waited for a total of 2 hours on hold over the course of 2 days. They asked me to call the second day to get the answer to my issue with ordering a product. On the second day they told me they couldn't assist with solving the problem. Don't bother with buying anything from this company. Poor customer service.”

Helpful Report

Posted 4 years ago

Wayfair is rated 1.5 based on 2,238 reviews