Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.51

1.5 Rating 2,252 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,252 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

Write Your review

Tell us how Wayfair made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Wayfair 1 star review on 20th October 2024

257

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a chair over a month ago, and it was supposed to arrive within 48 hours. DHL tracking initially said it would be delivered on Wednesday, so I took a day off work to wait for it. However, it never arrived and I didn't receive an explanation - waited the whole day! The delivery date was then suddenly changed to the next day, so I took another day off, but still, there was no delivery and no explanation. When I contacted Wayfair, they didn't have any information about what happened. On the third delivery attempt, the chair was left nowhere near my flat (as photographed by DHL) and in an area where thousands of people pass by, and unsurprisingly it got stolen. I had to involve the police to go through CCTV footage. The fourth delivery attempt didn't happen at all. In frustration, I changed the delivery location to a suggested drop-off point to make it easier for DHL (and pay for a taxi myself from drop off point to home). However, despite it being the fifth scheduled delivery date, there was no show, not even to the drop-off point. I'm still waiting for my chair. I've spent a lot of time on the phone with Wayfair and sent over 5 emails, but the replies I receive are generic and don't address the issues I've faced nor do they give me any clarification on why it has got to this point. I don't think I've experienced anything like it before. Essentially, I've paid for the chair, but I still don't have it. The latest response from customer service is to wait and reassess the situation when it arrived. When I asked, 'when will it arrive?' they didn't respond! It's been an awful experience with customer service, and there's been no resolution. I regret buying the chair from Wayfair because it seems like no one is taking my issue seriously or willing to help, but they are more than happy to keep my money. I have been incredibly patient and understanding, but after the fifth failed delivery, countless hours chasing, emailing, phoning, two non paid days off work, and a lot of time speaking to the police, I am now just fed up.”

Helpful Report

Posted 1 year ago

“Wayfair has input a ban on my account for no reason when I ask for the updates of delivery schedule and they tell me they ban me because they cannot give me a update. They say I am better buying from a brick and mortar. I have all your emails saved. No matter how many items you have in your website, I have understand that i will never buy from you again.”

Wayfair 1 star review on 10th October 2023

Helpful Report

Posted 1 year ago

“I placed an order at Wayfair for a stove Then 11 days later when I checked on the tracking It said my order was canceled! After a few attempts to contact Wayfair I was told the ad was a "mistake" And they tried to sell me similar stover for over 6 times the price of what I paid It is the old bait and switch scam I thought that Wayfair would honor the ad since they posted it but I was wrong They are not a good company and I will never buy from them again I closed my account with them and I am telling everyone about my experience with them And every single person has said they should have honored their ad It was just the right thing to do Every Single One! Do not buy from them! They could still be having "mistakes" in their ads”

Wayfair 1 star review on 23rd September 2023

Helpful Report

Posted 1 year ago

“Buyer, beware! I recently ordered a sofa online and was promised free delivery, presumably to my living room as a rational consumer might expect. Instead, Wayfair through FedEx, dumped my product about a quarter mile away because FedEx would not deliver to my building. I talked to Wayfair about this, and they stonewalled me telling me they would not take it back except at my expense, apparently, if I wanted it delivered to my living room, that would also be at my expense. I talked to their low level, inventory manager, Katie, who sarcastically mocked me for being an attorney, and insulted me, saying, in effect, that despite the fact that you're an attorney, we are still going to stiff you. Bring it on, she said. She said that if they dumped it anywhere on the property, that was delivery. Including a rain-soaked parking lot, or the dumpster? Also, she said, take it up with FedEx, which is ridiculous and insulting, because FedEx already said they wouldn't deliver it and I have no monetary recourse through FedEx. So that advice is just a fascist stonewall. Well, I reported Katie's comments to the bank, and they issued me a temporary refund, which I don't intend to give back until Wayfair delivers on their contract to deliver that sofa. It says on the website touting Wayfair as a wonderful company that they will always give you your refund in a reliable manner. Baloney! They will stiff you and insult you until you give in. Thank you, arrogant Katie, for helping me get my refund. And congratulations on being a pitbull of a low level inventory manager. Oh, and they canceled my order of assembly, possibly because they realized that the sofa would not be in any position to be assembled. Date of experience: August 28, 2023 B K 1 review US Rated 1 out of 5 stars 3 days ago DO NOT Beleive WAYFAIR SALES, they can cancel your order I ordered a nice couch with a really good price on Labor Day Sale period. After I paid for it , I saw the next day my order is back ordered 4 months. I called wayfair and told them it was unacceptable, they told me they have a department dealing with it and also told they were confident that it will arrive much sooner than the shown delivery date. 3 days later I saw that my order was cancelled by myself which I have never cancelled. Reached out to wayfair they said there is nothing they could do, they tried to reach out to the company but could not so they cannnceled my order. However the company has a lot of other furniture ilisted with wayfair for very high prices. They offered me no compensation , when I asked for it, they send me a ten percent discount they should send me a fifty percent at least. Becouse all items' prices were increased at that time and we missed the labor day sale, which did not help at all. Horrible experience, they do not care at all. If something goes wrong you are on your own. Date of experience: September 01, 2023 Reply from Wayfair USA 3 days ago Hello, we are very sorry for the frustration with the fulfillment issues. Should you need further help or assistance on this matter, please visit www.wayfair.com/myaccount. Thank you. E. K. 2 reviews US Rated 1 out of 5 stars Updated 6 days ago This company is an absolute disaster.. This company is an absolute disaster... You would think that because of the particular kind of items they are dealing with (LARGE FURNITURE) they would maybe put extra effort into getting the items to you as described or at least in one piece... If you plan on ordering a large item that you have to wait for, you are taking a serious risk getting it from Wayfair especially if you reside in any particular states that have less than desirable people delivering your items...Good luck. {NOT RESOLVED YET} I stand by my review.... They are not even capable of picking up the problem order when they said they would...Waited all day for them to not show up. As I said, they are a disaster to deal with. Date of experience: August 09, 2023 Reply from Wayfair USA Sep 2, 2023 Hi Eric! We are so sorry to hear that your media console was damaged and had mismatched color. We can see that this has been resolved by our service team, but if you still are in need of assistance, please reach out to us directly by heading to www.wayfair.com/myaccount. Stephanie 2 reviews US Rated 1 out of 5 stars 7 days ago FALSE ADVERTISING - PLYWOOD LABELED SOLID WOOD After I wrote my review last time about the double dining set ordered, Wayfair reached out to me. I had to argue to get shipping paid for on my return and was able to successfully return the dining set. I figured since things were going well I would order a solid wood console table from them. It arrived with some splotches of paint missing. I brought a piece of the table to a carpentry store to get paint to try to paint the pieces myself. Several employees told me the piece was plywood, NOT solid wood. The item itself says SOLID WOOD in the title and description. Several reviews, (maybe fake reviews or people who didn't know better?), said they were happy it was solid wood. I can't believe this company. I am extremely disappointed that I keep having quality issues. Date of experience: September 02, 2023 Reply from Wayfair USA 6 days ago Hello, Stephanie. We are very sorry to hear about your dinning table issues. Please contact us directly if you would like any further help or assistance on this matter. You can do this by visiting www.wayfair.com/myaccount. Advertisement MZ 1 review US Rated 1 out of 5 stars Aug 31, 2023 DO NOT ORDER FROM WAYFAIR!!! Wayfair used to be an excellent company to work with and order from. That has all changed. I ordered a sofa and paid $99 for expedited shipping. FedEx never created the label and the sofa wasn't shipped. So I canceled the order because we needed it delivered by a certain date (thus the expedited shipping). Guess what? They shipped it a week later and refused to honor the cancellation despite admitting that they could see it in their system, claiming that it was "too late" to cancel. How is this possible when the item wasn't even set up with a shipping label yet when I cancelled it? SCAM! Date of experience: August 31, 2023 See Trustpilot reviews directly in your Google searches Milena Zlatarov 1 review US Rated 1 out of 5 stars Aug 28, 2023 Very bad experience I had an incredibly frustrating experience. My order was canceled twice without any given reason. Upon calling them, I was informed that the expected wait time was 30 minutes. However, I ended up waiting for over 2 hours, only to be told that I should take my business elsewhere. I even requested to speak with a supervisor, but my request was ignored Date of experience: August 28, 2023 Reply from Wayfair USA Aug 29, 2023 Hi Milena, This is the email sent to you as to why the order was cancelled. We noticed some inconsistencies in the information you provided for order. To protect you from fraudulent purchases, we’ve canceled the order. We do apologize we could not clear the issue up over the phone. Best Wishes Wayfair Amanda 2 reviews US Rated 1 out of 5 stars Aug 29, 2023 Item price dropped within 48 hrs, won't honor an adjustment Item price dropped $15 within two days. Customer service would not price adjust even though the item didn't even arrive yet. Returns aren't free so I'm just stuck with the higher price. I've never encountered this level of customer service - total BS. Date of experience: August 29, 2023 Reply from Wayfair USA Aug 29, 2023 Hi Amanda! We strive to always bring you competitive prices, but we cannot match promotional prices or any price drops that occur during promotional periods because these are special supplier-sponsored discounts. Thanks Wayfair Proud Mommy 1 review US Rated 1 out of 5 stars 7 days ago I ordered my sofa over a month ago and… I ordered my sofa over a month ago and I still never received it. I keep calling the customer service. They keep telling me it’s still preparing for shipment. They don’t know when I’ll receive it and telling me a bunch of baloney. I’m really upset with this company, and I will not buy from them again. Date of experience: September 02, 2023 Reply from Wayfair USA 6 days ago Hello, we are very sorry for the delivery delays. Great news! Your order has shipped and is scheduled to be delivered Thursday 9/7/23 by end of day. Please contact us directly if you would like any further help or assistance on this matter. You can do this by visiting www.wayfair.com/myaccount. Advertisement Thomas Warden 44 reviews US Rated 1 out of 5 stars Updated 6 days ago A New Low In Abusive Return Practices... A shelf I ordered was received with a crushed corner that was damaged beyond repair... I took a photo of the damaged shelf and proceeded to complete a return request on WFs site... And then the games began... Their site would not "accept" my hi res, very clear image of the damaged item, and therein would not allow me to submit my return request... So then I chatted with a rep who told me they could not initiate a return, but they would email the "seller" (who is WF) and "request" a return... Really...??? Both of these unusual issues are a new wave of abusive return practices being employed by unscrupulous vendors (like WF) trying to waste the customers time and delay returns in the hope the customer gives up and keeps the damaged item... After demanding to chat with a supervisor (who realized they were trying to f-over the wrong customer), the supervisor initiated the return... I live screen record all my chats, so if Way-Unfair thinks they can lie and deny their way out of this negative review, they are sadly mistaken... Wayfair Order #3****3982... Date of experience: August 28, 2023 Reply from Wayfair USA 6 days ago Thank you for the feedback. We are very sorry for all the frustration this order has caused you. Please contact us directly if you would like any further help or assistance on this matter. You can do this by visiting www.wayfair.com/myaccount. Thank you. Michael Marohn 3 reviews US Rated 2 out of 5 stars Aug 31, 2023 Wayfair is a company I would like to do… Wayfair is a company I would like to do more business with based on their offerings and prices. however delays should be expected since they have stocking issues, we bought a couple sofas off of their website and it generally takes months to receive the order with standard shipping. The products aren't bad, but they are not as well made as they should be there is a lot of cheap assembly. If you can talk to an actual person at Wayfair you can have a decent experience. Date of experience: September 01, 2022 James 6 reviews US Rated 1 out of 5 stars Aug 22, 2023 Horrible customer service Horrible customer service. Simply placing an order shipped to other than default address put a hold on the account by Wayfair (not the credit card bank). Their Security Dept does not answer the phone and Customer Service does nothing but transfer and put you on hold. 8 attempts and nearly 2 hours on hold still no result. Mediocre products and no seervice. Why buy form Wayfair at all? Date of experience: August 21, 2023 Reply from Wayfair USA Aug 22, 2023 Hi James! We are so sorry to hear your order was canceled. Once an order is placed, we take steps to verify credit card information with the card-issuing bank. If for any reason we are unable to verify the authenticity of an order, the order will be canceled. Please contact us directly if you would like any further help or assistance on this matter. You can do this by visiting www.wayfair.com/myaccount. Wayfair John 13 reviews US Rated 1 out of 5 stars Aug 23, 2023 Absolutely terrible customer service. Surprised they are still in business. We had a night stand arrive that was clearly a return. It was damaged on all surfaces and was even taped together on the back with packing tape. We decided we would get a refund for this item as it was broke beyond repair and should have been sold as a used item at best. However Wayfair said that we needed to return the product for a refund even though we had already disposed of it. Wayfair expected us to disassemble the night stand, find a new box, and ship this back even though it was damaged on all sides. Date of experience: August 22, 2023 Reply from Wayfair USA Aug 24, 2023 Hi John! Thank you for reaching out. It is a standard practice with online retailers. To ask for the item back in order to be granted a full refund. We may have alternate resolutions to provide if you wish to keep the nightstand as is. Please contact us directly if you would like any further help or assistance on this matter. You can do this by visiting www.wayfair.com/myaccount. Advertisement Chris 1 review US Rated 1 out of 5 stars Updated Aug 31, 2023 Painful experience! Painful experience! I am trying to order a desk and chair on their site. I had questions I asked on chat... the chat staff were more interested in pushing me to the checkout, than actually answering my question. After purchasing the desk and chair, the order was cancelled. I sat on hold for over an hour to speak with a customer service officer who claimed something was wrong with my billing details. Instead of fixing the billing details over the phone, she requested I try the purchase again the next day.... the order is still being repeatedly cancelled. It seems the convenience of browsing and purchasing online is more than negated by selecting Wayfair. It looks like I'm not the only person who's having incredible trouble. Edit: I spoke with Wayfair again. The order is still being refused. I inquired as to the reason, and was told that they have no additional information as to why. They advised I shop elsewhere, and have picked up a suitable desk from Walmart, at $170 (Wayfair was charging $270 for the same / similar desk). Save your time, shop elsewhere. Date of experience: August 27, 2023 Reply from Wayfair USA Aug 29, 2023 Hi Chris! We are sorry for that experience. However, we do take our customers' security very seriously. Don't hesitate to contact us through your My Account. You can do this by visiting www.wayfair/myaccount. Thank you Wayfair T.Trueblood 6 reviews US Rated 5 out of 5 stars Aug 29, 2023 I recently made my first ever purchase… I recently made my first ever purchase from Wayfair. I was not very confident, based on reviews I had read, but I went ahead with the purchase because the item was exactly what I wanted, at a great price and promised a quick delivery date. Im really glad I did- the item arrived in 1 day - far sooner than promised- and it is so much nicer than what I expected. I am very happy with my experience with Wayfair so far. Date of experience: August 29, 2023 Reply from Wayfair USA Aug 29, 2023 Hi Tami Thank you for your feedback! We are very pleased to hear you are happy with your purchase. Thank you for shopping with Wayfair Warm Regards, Wayfair Sean McQuade 1 review US Rated 1 out of 5 stars Aug 24, 2023 Terrible customer service Never had a problem with Wayfair until recently. They canceled my order for some unknown reason. Their chat agents won't fix it. They tell me to call. When I call, no one ever answers. I've waited upwards of an hour. Their phone system call backs don't work either; when I get the call back I still end up waiting. All I want to do is give Wayfair money but their terrible customer service processes are blocking me. Stop relying on phone agents and let me resolve this in chat or email. Stop wasting customer time. Date of experience: August 23, 2023 Reply from Wayfair USA Aug 25, 2023 Hi Sean, you will need to speak directly to the service Security team to get this resolved. We are sorry, but it cannot be done by email or chat. Company activity See all Claimed profile Replied to 50% of negative reviews Replies to negative reviews in < 1 week Our 2022 Transparency Report has landed Advertisement About Wayfair USA Information provided by various external sources A Zillion Things Home Contact Service@Wayfair.com 1-877-Wayfair United States Categories Baby Store Bedroom Furniture Store Children's Store Furniture Store Interior Designer Kitchen Supply Store Lighting Store The Trustpilot Experience We're open to all We champion verified reviews We fight fake reviews We encourage constructive feedback We verify companies and reviewers We advocate against bias Trustpilot reviews Choose country United States About About us Jobs Contact Blog How Trustpilot works Transparency Report Press Investor Relations Community Trust in reviews Help Center Log in Sign up Chrome App Businesses Trustpilot Business Products Plans & Pricing Business Login Blog for Business Follow us on Legal Privacy Policy Terms & Conditions Guidelines for Reviewers System status Do Not Sell My Info Modern Slavery Statement © 2023 Trustpilot, Inc. All rights reserved.”

Helpful Report

Posted 1 year ago

“Ordered a rug and was given a delivery date. It did not arrive and was given another delivery date a week later. On the day of delivery I received an email from Wayfair saying my order had been cancelled ‘as requested’ !! The customer service agent on their chat facility was, to be fair, very helpful and informed me the order had been cancelled as the item was out of stock. At the time of writing I’m still waiting for my refund to be processed. My first and last experience with Wayfair! (I then ordered a similar item from Dunhelm which was delivered within 3 days).”

Helpful Report

Posted 1 year ago

“I have been waiting for over a year for an item that i ordered, when I call they change the due date and they it does not show up. I call again and they change it again. It has gone on for over a year now with no resolution. It is no surprise that their stock is down from over $300 a share to less then $80 a share. Signs of poor management.”

Helpful Report

Posted 1 year ago

“Ordered a sofa. Was delayed twice. 1st time their currier lost it. Second time I didn't really get a reason but sounded like XDP had not processed it or something. 3rd time they delivered 2 sofas to my apartment building. And refused to take it up 1 flight of stairs. Even though it was a 2 man delivery. They still need to return to take the other sofa back . Which is now in my building entrance way. This is ridiculous”

Helpful Report

Posted 1 year ago

“Wayfair is terrible customer service! They scam you thinking you will be getting something YOU DO NOT!!!!! TERRIBLE!”

Helpful Report

Posted 1 year ago

“If I could rate this lower, I would. Terrible experience ordering this item. I have had to arranged returns and have a replacement sent out three times. Every time it has arrived significantly damaged. After receiving the last replacement, we concluded that any further replacements would arrive damaged. My husband decided that we would keep this item and he would replace the hooks that were damaged and see if he was able to repair the rest of the damage. I contacted Wayfair, explained the situation, and they refused to give me an adequate refund due to ‘system limitations’. Highly disappointing and now I will be left no choice but to obtain a partial refund via my bank instead. It’s a shame, as there are lots of nice items on here, but given the state of arrival and the difficulty being appropriately compensated, I’m unlikely to return.”

Wayfair 1 star review on 21st August 2023

Helpful Report

Posted 1 year ago

“Ordered the expensive shed from them on 28th of July and this is still not delivered. They hired dodgy delivery company XDP and they tell me to wait a little bit longer and this has been their solution to resolve the issues for 17 days (and counting). Customer support have no power to resolve any issues but they are happy to keep your money. By the way their delivery partner has no phone number and they don't reply to emails.”

Helpful Report

Posted 1 year ago

“Did not deliver my mattress called to cancel and reassured I would be credited, have contacted numerous times by text and phone, they are not interested just want my money. Such poor customer service. Please do not use them, get the reviews all over social media and stop them trafing6.”

Helpful Report

Posted 1 year ago

“Avoid Wayfair and their affiliates! They are a scam company. They just take your money to have the cash flow and then do not deliver your goods. They should be out of business and stopped ! Stay away and buy anywhere else!”

Helpful Report

Posted 1 year ago

“Like many of these reviews, Wayfair is horrible. I wish I would've read reviews first. I won't even waste my time calling customer service. My item was delivered across the street evidenced by my ring camera. Unfortunately the people across the street are not honest people so I won't be getting my item. O went online to submit a claim with Wayfair but they say to submit a claim with FedEx, I won't be wasting my time doing that. Guess I'll just take the loss and never buy from this horrible company again. Amazon is winning hands down!!”

Helpful Report

Posted 1 year ago

“Theeeee WORST on-line company?? that ever did business. how this place is STILL in business is AMAZING!!!!! if you want to pull your hair the F*** OUT!! then buy things from wayfair. this is a drop ship company that should never be in the business that there in. and the customer service people!!?? WOW!!!! and WOW!!!!!!! don't let them sweet talk you into thinking anything other then they don't care! bottom line is they don't. managers are an even bigger joke. wayfair needs to be re-named to WELFARE for sure.”

Helpful Report

Posted 1 year ago

“It is the second time that I purchased something on Wayfair with a great discount and they do not honor it. I would suggest you stay far away from this crooked company. The first time, my item was canceled, and they said it was wrongly advertised on their webpage. This time, I was sent part of the product but not all. When I called, the first time they said they were sorry, and that the rest would be sent once I contacted the manufacturer. The second time I called, they said it was wrongly advertised on their webpage and that I had received only what I paid for and that because I had had such a great deal they were sending me only part of the product. Why would I want to buy only part of a Murphy bed!??!? Would it make any sense to any human to order the wooden box and no bed mechanism?! Of course not. After hours of research and calling they said the only thing they could do would be refund me after I repackage and send what I received back but they couldn’t do anything else. What a great way Way”fair” to make cash flow off of people and then tell them to send back the stuff for a refund! Of course, they don’t care about the hours lost and their customer service is terrible! The bottom line, the webpage lies, and its people do too. NOT A TRUSTWORTHY COMPANY!”

Helpful Report

Posted 1 year ago

“Placed my order and was given a delivery date. Received updates from EVRI prior to the delivery then on the delivery day all communication stopped. Cutting a very very long story and countless phone calls and emails, they had lost my item but won’t refund me until they have completed their investigations which so far have taken a week. So now I am without my delivery and my money ! I would give zero stars if there was the option, I DO NOT RECOMMEND THIS COMPANY !”

Helpful Report

Posted 1 year ago

“I finally found the right bunk beds for my kids‘ room and was so excited to purchase them. The next day I received an email saying, “Your cancellation was successful!” The email stated they cancelled my order because of a “processing issue”. I called to find out why, and apparently the seller mistakenly priced the item too low, and that they have the right to change the price without notice. I was offered a 10% discount on my next order as compensation, but as the new price for the bed nearly tripled, I did not feel this was reasonable. I am frustrated that even after paying for an item they can just cancel my order without my consent.”

Helpful Report

Posted 1 year ago

“One of the pathetic and customer unfriendly return policy. Even if I have not opened or used an item I have to $150 from my pocket just for shipping. Even requested their supervisor, she was rude and intolerant to even hear our request. Being single earning women in family $150 is huge money. Will never ever but from PATHETIC WAYFAIR”

Helpful Report

Posted 1 year ago

“Paid over $100 for a lighted patio umbrella. Used for 4 m and it broke. Wayfair sent us to manufacturer who has been completely unresponsive. Very poor customer service”

Helpful Report

Posted 1 year ago

“We have ordered two different bookcases from Wayfair. Both items were listed in stock. Both items were delayed, yet we were only notified of the delays each time the very day the bookcase was to arrive at our doorstep. Very little information was given on their website. Phone calls to customer service also gave similarly vague details. It was only after we escalated an issue to a supervisor that we found out that the first bookcase had supplier issues and wasn't even being made. Why were we not notified of this? After we cancelled this order, we were given a 10% coupon that didn't arrive. I had to call customer service again to make sure they sent it out (apparently it was checked to be sent out, but the supervisor never actually hit the "send" button). When we ordered the second bookcase, again listed in stock, we noticed that our first bookcase we wanted was somehow conveniently listed as out-of-stock on their website--only after we had our issues of multiple delays. The day our second bookcase was to arrive, we get an email that the item was delayed. Again, vague details, and I had to call customer service who confirmed that this was indeed another supply chain issue. The artificial delay of needing to wait for 6 more weeks was actually placed by Wayfair, not the supplier. In fact, if I didn't call, the likelihood that in 6 weeks time I would get another email from Wayfair saying the item was delayed was quite high. The worst part of this is the supplier for the second bookcase is actually the same supplier as the first bookcase we purchased, which begs the question why didn't Wayfair flag all products from this supplier as backordered or out-of-stock when this issue with this supplier was escalated to their investigative departments? From a customer's end, I shouldn't have been able to purchase that second bookcase and then wait 2 weeks for the same poor result. Don't buy from Wayfair. Unreliable and poor customer resolutions.”

Helpful Report

Posted 1 year ago

Wayfair is rated 1.5 based on 2,252 reviews