Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.51

1.5 Rating 2,242 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,242 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

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Wayfair 1 star review on 20th October 2024

257

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is terrible! I ordered curtains. After they accepted my payment, I was told I would have to wait 4 weeks for the item. Then, 4 days before its arrival date, they cancelled the order due to unexpected complications! Do not waste your time at Wayfair!”

Helpful Report

Posted 5 years ago

“This is my recent Facebook post: "The Wayfair Saga continues......so Monday I called them again and was informed that the shipper "lost" my vanity. I could have told them that a month ago.....anyway, they offered me a discount and to send me out another one. I told them that one was no longer on their site but they assured me they had several at the warehouse. It could be shipped out the mid of Nov (why not now?) and I would get it around Nov 26th. (for those of you that haven't been following this saga, I ordered this vanity August 15). I reluctantly agreed. Tuesday email - expected delivery Dec.2. Today I get an email stating that the vanity was discontinued (DIDN'T I TELL THEM THAT?!!). and they are canceling my order and issuing a refund. So I guess I'm up s#$t creek without a paddle. They didn't even offer to substitute a similar vanity. Nope...2 1/2 month of this bulls$%t and nothing to show for it. Buyer beware. This is why I'm posting this, to warn you that Wayfair has just what you need...but you can't have it."”

Helpful Report

Posted 5 years ago

“We ordered a computer desk;we were delivered a bunk bed. Collected 24 hours later (Thurs) and were told the correct item would be delivered the following Tues. Unexpectedly and unannounced the delivery van called on Friday when we were out. To compound matters they left a card with a telephone number that doesn't exist! We were sent a copy of a tracker which indicated our item would arrive Monday. No show. Then Tuesday. No show. We have no idea if the product is any good because the delivery service is absolutely dreadful. What we do know is two days waiting in wasted and won't use Wayfair again.”

Helpful Report

Posted 5 years ago

“Don't buy from this company. Returns are incredibly difficult and customer service would be better if it was non existent than the hoops they make you jump through. I get much better service from eBay Chinese sellers. If this is a sample of how American companies work, then I'm going to keep buying stuff from China. Much less painful!”

Helpful Report

Posted 5 years ago

“DO NOT buy anything from #wayfair. They don’t deliver when they say they will. They don’t call you back when they say they will. They don’t resolve issues. They do ‘understand my frustrations’ and will offer 10% off your next order (one you’ll never make due to their horrendous customer service and lack of communication) I sent my order back. Don’t waste your time with them. It’s really not worth it.”

Helpful Report

Posted 5 years ago

“JUST DON'T buy from wayfair. i made a really annoying and terrible experience with wayfair and would NOT recommend to use this company. i ordered a book shelf and a small desk and both deliveries went completely wrong - one was late for days and i was never updated or informed properly. when it finally arrived, the screws i needed to build were missing in the parcel. i ordered the item over two weeks ago and i haven't gotten any screws to build up the shelf yet! i keep getting e-mails, telling me that the delivery is getting postponed from week to week. with the other delivery - it took up to one week to find out where the package was delivered to. i was told several times that the parcel would be in a local parcel shop, i went there three times, even the shop keeper tried to help me and find out about the missing parcel. i called / e-mailed / messaged on facebook etc the delivery company many times to find out where it was. i finally found out that the parcel was shipped to my neighbours house and i didn't know anything about that. as i have had troubles with both deliveries, the only thing that the customer service of wayfair said to me, was that they would send me a 10% discount for the next purchase. I never got that e-mail!! Despite of that it only brought problems and stress with it, and loosing time and money. calling them, ordering their products, asking for any help or service just resulted in loosing even more time and being disappointed and let down. i am still waiting for the shelf-screws, i never got the 10% discount email which apparently was already sent a couple of times etc... everything very stressful and disappointing!”

Helpful Report

Posted 5 years ago

“Placed an order for bed and mattress. Really Really poor service from Wayfair and their courier UPS! Absolutely clueless wouldnt order from them again!”

Helpful Report

Posted 5 years ago

“Absolutely disgusting company to deal with. They took my order which should have been delivered within the agreed timescale however three weeks later and still no order delivered. When I asked them what the problem was they said it was a manufacturer issue and they had missed my item off of a shipment. I asked for a refund and they said I couldn't get one and I would have to wait till my item was delivered so I could return it to them through their return process. 5 weeks later and I still have no item and no money refunded. Customer service is like dealing with the dead, their email responses are horrendous and repeated I am wonder if it is a automated service. In short I would not recommend using Wayfair to my worst enemy!”

Helpful Report

Posted 5 years ago

“cross boarder shipment nightmares”

Helpful Report

Posted 5 years ago

“Ordered my little girl a Princess bed for her birthday, I showed her the picture and she was so excited about it! Once it got delivered I gave away her bed to a friend who was in need of one for their child. Once I had gotten around to opening the box to start building it the head board and footboard were all split and a chunk of wood took out of it! Couldn’t let her sleep in it in case she hurt herself on it! My child now has no bed to sleep in until a replacement comes in four days time! Spoke to customer service and I’m not even getting anything knocked off the price for my inconvenience but I get to keep the broken parts? To apparently donate if I want to... why would I donate a broken toddler bed for another child to hurt themselves on it? Why would a company want to keep an unhappy customer? Only thing to gain out of that is no repeat business! I would have ordered another toddler bed for my 1 year old in a few months time but I’d rather look else where after this service!”

Helpful Report

Posted 5 years ago

“Shocking service and would never order from them again, avoid them Placed and order and received a delivery date, checked on the day to make sure my order was on the way but was told there was a delay, couldn’t give me any information or say when order would arrive, waited all day for an update, called next day and told I would get an email with an update on when my order would arrive. Received an email saying there was a delay and that they needed 2 days to investigate, called 3 days later and told there was still a delay and my item still hadn’t been shipped, it could be shipped in 5 days but could guarantee that it would be and also could confirm when I would get my item. After 5 days of calls they do not know when my order will be shipped, when I would received confirm of a new delivery date or when it would arrive. They are happy to take your money but have no concern about actually getting the product that you have already paid for to you This was my first order with Wayfair and will be my last, have also told friend and family to avoid them Spend your money elsewhere where you will actually get what you pay for”

Helpful Report

Posted 5 years ago

“Courier lost order and still waiting 10 days later for refund! No one can resolve over phone - shocking service!!!”

Helpful Report

Posted 5 years ago

“I bought duvet with matching pillow cases and was charged £5 for each item even tho they were delivered in one package and even tho the size of the pillowcases was negligible. appalling. Will never ever ever use them again”

Helpful Report

Posted 5 years ago

“Ordered cot from Wayfair for my 5 months old baby, received text message said "Scheduled for Delivery - Route 58 - ETA: 9:28am to 11:28am", NEVER NEVER sent at all. It already been 6 days, I called them everyday, they said they will try to find what is going on, NEVER EVER COME BACK TO ME! I am still do not know where is my parcel! Just check online, it said "RETURN LABEL CREATED" ...”

Helpful Report

Posted 5 years ago

“Ordered wardrobe on 5 day delivery window. As the couriers were grumbling about having to carry it up a single flight of stairs (I paid for 2 man service to a room of my choice ) I realised that the dimensions were wrong and the wrong item had been sent. I refused delivery and am now advised that there’s a 3 week wait for my order due to a ‘credit recovery’ issue..... I’ll be seeking recovery of my credit from my credit card company and won’t be using again...... Avoid - this company is a cashflow scam......”

Helpful Report

Posted 5 years ago

“i have order goods of wayfair over week ago one parcel has come sent the wrong size so having to send it back they are charging me £8 pounds to pick this up still not got the other good i have order will not be using them again very poor”

Helpful Report

Posted 5 years ago

“Fake company..waiting since 1 week for a return item to be collected. three dates were given but noone turned up. Such a waste of time.”

Helpful Report

Posted 5 years ago

“Most items dont get to canadians. CANADIAN SITE IS A "Fantasy". No items to show practically! !!!”

Helpful Report

Posted 5 years ago

“Absolute scam of a company. Order never turned up, Wayfair said they didn't know what happened. Then they say they will refund me minus a £50 return fee??? Return of what? Nothing was ever received. This company are great until something goes wrong and then you will be met with zero information and no customer services.”

Helpful Report

Posted 5 years ago

“Order placed in August. 44 days later and still no order delivery! Tried contacting the courier company - no reply. Tried phoning Wayfair who promised to chase it up immediately - 3 days later, guess what ... no reply. Terrible service.”

Helpful Report

Posted 5 years ago

Wayfair is rated 1.5 based on 2,242 reviews