Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.51

1.5 Rating 2,238 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,238 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

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Wayfair 1 star review on 20th October 2024

257

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wayfair sent me a piece of defective furniture. When I contacted them they arranged a substitution and courier to pick up the defective one. Instead of the substitution the courier for 5 times delivered to me the same defective item that was supposed to go back to Wayfair. To get the item in the right conditions took more than two months and numerous emails and phone call. Shame.”

Helpful Report

Posted 4 years ago

“I ordered an item which said it was in stock in early June . Received an email to say it's been delayed... Til the end of August ! Also purchased another item a few months ago which turned out to be very poor quality for the price paid”

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Posted 4 years ago

“Horrible quality products. Ordered a $200 vanity & it was flimsy and reeked of chemicals. The pegs utilized to put the drawers together varied in size, causing a puncture through the front of the drawer. Furthermore, the Wayfair website provided me the chance to “share my experience”, however they review what you have written before allowing your comments/reviews to be shared to the product on their website. Absolute scam artists!!!”

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Posted 4 years ago

“We placed an order which was 'guaranteed' by the sales person to be with us 3-4 weeks. It was then delayed by another 4 weeks. After 2 month of waiting we were then notified our nearest delivery date was to be in 6 months time. We built around the spec of the garage doors in question, the company offered us no compensation for the changes we have had to make to building now. They offered no credits for their store and as a general we are rather untrusty of what we believe to be false advertising.”

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Posted 4 years ago

“Shipment lost. Unable to reach any human from customer service. No email allowed to be sent to them. Only a phone number to call which put you on hold forever no one responds back. Lost $1k.”

Helpful Report

Posted 4 years ago

“Lied about delivery date. Furniture order was estimated to come 6 days earlier. Will never order from them again and I wanted it for Father’s Day. Won’t be here now.”

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Posted 4 years ago

“Ordered a bed at the beginning of May, here's the full saga: - Bed was delivered 27th May. - Packaging in extremely poor state.Seemed to have been opened and then badly sellotaped back together. Box fell apart while being carried up to our flat, parts all over the place which we painstakingly collected and ferried into our flat piece by piece. - When trying to assemble the bed, it becomes clear that an entire pack of screws (not just one or two, but AL of the screws of this type) are missing. - Wayfair will not send replacement screws. They have said that their supplier can't send screws alone, and musty send a replacement bed, but just seems like a case of Computer Says No. - Wayfair have said we can have the bed replaced, but not until July, and this is extremely inconvenient because of the destroyed packaging/ Wayfair have simply failed to provide the product we paid for, and are not interested in helping us suffer any less inconvenience, instead doing the bare minimum to avoid providing either any decent service or compensation Finally, I would recommend looking elsewhere online for reviews of Wayfair. It seems Trustpilot is extremely biased compared to other review sites.”

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Posted 4 years ago

“DO NOT buy from Wayfair. Spent 1000 on a gazebo. Never received and no communication from Wayfair. Save your self the headache and find a reliable company. YOU WILL NEVER RECEIVE YOUR ORDER. WaYfare are Resellers Item will probably come damaged with missing parts. Read the bad reviews on Wayfair’s website, they are all true.”

Helpful Report

Posted 4 years ago

“My order has not been received . Zero customer service. Cannot speak to a human, 20-30 minutes on hold. Cannot cancel order as wayfair claims it shipped. Fed Ex says they cannot track package as they have not received it from Wayfair. At this point my only recourse is to cancel the credit card payment...which is still a hassle. But other wise I'm out close to $100 for nothing but aggravation. bottoms line- avoid wayfair!”

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Posted 4 years ago

“Still haven't received my product, and no updates!”

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Posted 4 years ago

“If I could give it no stars I would. First I bought a bed frame, and came damaged in the corner. I decided to give one more chance to Wayfair and the curtain I ordered came wrong and they do the mistake and I need to pay for the shipping? No customer service. Worst experience ever! Never buy again from Wayfair.”

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Posted 4 years ago

“ordered a tv stand over two weeks ago still waiting for delivery sent them emails received bog standard reply would not recommend or purchase any thing again dread to think of trying for a refund”

Helpful Report

Posted 4 years ago

“I am still waiting for a door purchased from wayfair 2 weeks ago received an email saying item dispatched last week an nothing delivered nor email first time I have ordered from them don’t think I’ll use them again very poor service!”

Helpful Report

Posted 4 years ago

“Poor quality kids bed. Cheap! Cheap! Several delivery dates. Courier used was rubbish. There is nothing good about this company.”

Helpful Report

Posted 4 years ago

“Never received order. No contact. Finally reached someone after 5 weeks and was told they would have someone contact me-never happened. Called them again and they stated one of the boxes was lost in transit. I was told I would be refunded within 3 days. Never happened. 2 weeks later and 4 emails to their customer service and still no one contacted me. Waiting another 2 weeks and filing a complaint with my states's AG.”

Helpful Report

Posted 4 years ago

“Don’t ever buy from them. They are simply Unreliable and don’t care about you. Their customer services are very bad and unresponsive.”

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Posted 4 years ago

“Ordered outdoor furniture set with 4 pieces and only 3 pieces sent. No word on when they would ship 4th piece but credit card was charged when initial 3 pieces sent. Have been on hold for almost 50 minutes. Worst customer service ever.”

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Posted 4 years ago

“First time using Wayfair, bought 3 beds no choice for delivery date, flat completion delayed due to Covid-19, no way to redirect beds. Even went to the new flat to intercept driver but guess what he didn't turn up at the allotted time 2hours wasted. Wayfair cant refund until returned after 3 failed deliveries they have now attempted 9 deliveries and still no refund!! Beds have gone up in price and Wayfair will not honor price. I'm sure its great when all goes well but my experience was a disaster.”

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Posted 4 years ago

“No answer to my emails this company takes you money and then ignores you I was going to phone but calls cost £4 a minute Wayfair notfair”

Helpful Report

Posted 4 years ago

“No communication from them .I have had no response to my emails I was going to phone but the calls cost £4 a minute discrace Wayfair notfair”

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Posted 4 years ago

Wayfair is rated 1.5 based on 2,238 reviews