Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.51

1.5 Rating 2,242 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,242 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

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Wayfair 1 star review on 20th October 2024

257

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I waited two whole months for an item to be shipped that was suppose to take a week JUST for them to tell us it was out of stock but yet was in stock when we purchased it? Had to cancel. Very frustrating.”

Helpful Report

Posted 5 years ago

“Advertise as one brand. Deliver an item with a different name. Then they insist it is the same item. Customer service useless. Waste of time. Waste of money. They got a return policy where you pay for the return postage even if they mis-sold the item. You can't trust this seller. You know what you are going to get only once it is delivered. You can't compare the price since they advertise with a different brand name. Better use a seller you can trust. Misleading item description.”

Helpful Report

Posted 5 years ago

“Placed an order for a chest table on the 4th Nov2018 as website stated 3 in stock! On ordering delivery was given for the 8th Nov. On the 6th Nov I received an email saying there was a delay and it would not be delivered until the 17th of December! I emailed back immediately to complain and received no reply . Few days later I contacted the company via telephone to complain as I wanted the table for a Christmas present for my daughter. The lady assured me that it would be here in time for Christmas! Still no further contact so I telephoned the company on the 30thNov and spoke to Drazen. After getting irate , he agreed to telephone the warehouse! Was told that the table was in transit from India and would be here on the 28th December. I told him that I was not at all happy with this service. He said I would be compensated when the table arrive! He telephoned me on the 14th December to say that it would now not arrive until the 8th of January! Two months after it should have arrived! Told me that it had not yet left India! More lies!! He said I could cancel but wouldn’t recieve my money back for 3 to 5 working days! Thus leaving me no time or money to buy my daughter another present! I am so angry and hurt! Today I have received another email saying that they can not confirm a delivery date! What a useless company! My first and certainly my last order! Please do not order from here if you want to get your order by a reasonable time. Would rate this no stars”

Helpful Report

Posted 5 years ago

“I ordered a cot that was supposed to be here last week given my delivery day never arrived each day having had many phone calls to your company costing me money ,that It will be here finally by Thursady 13 th Dec here we are 17th Dec ,now talked again ,it's lost in transport and need to reorder & can't be here before 3rd Jan ,my family who needed cot for a family birthday so I had to borrow travel cot from a friend ,so now they are down for Xmas still can't have this cot , to which your front of house people say there is nothing They can do , so I am cancelling ,and mother care say I can have a cot tomorrow,so why can't your company as a good gesture do this for me ,which I have asked but no ,your advert on television so not what you say I rate this 0 stars also they give you extension nos to phone on and they will get back to you leave voicemails but they never do I am the one phoning each day ,”

Helpful Report

Posted 5 years ago

“I would give zero if possible. We ordered (Wayfair order #2595934298) a dining room set for delivery in Northern Ireland. At no point were we told this would be a problem. The order - and our payment - were accepted. We were told delivery would take several weeks, so we waited patiently. When we were told that delivery would be a couple weeks longer than expected, we waited patiently. When the date for delivery finally arrived, we were told that delivery would not be possible -- leaving us vwithout a dining table and chairs for the holiday season. No compensation was paid. This is not a way to do business. Very poor performance. Get your act together Wayfair!”

Helpful Report

Posted 5 years ago

“My mother ordered a clock for me for Xmas . She lives in Somerset , I in London . Had it delivered to me . It arrived and for £51.99 it was no where near worth the money and was very very poor quality . We had free delivery as it was over £50 . When calling the next day to get a return sorted we were told it would cost £10 for a home collection .......wow .... or £5 if I take yes take it to a shop . Are you kidding me So I have ended up out of pocket for a rubbish clock that I didn't keep . So the whole totally appalling experience has cost me £5 ...... never ever again . Goodbye Wayfair .”

Helpful Report

Posted 5 years ago

“The Christmas trees I ordered (or thought I was ordering) were not the trees pictured on their website. They offered to send a replacement for free. I accepted. No further word from Wayfair, and 6 days following the day I was supposed to receive the replacement, I contacted them. The returns department decided that, since the replacement tree was exactly the same as the tree they had sent the first time, they'd just not send me one. According to the customer service agent, I was supposed to have received an email informing me that they wouldn't be sending me a tree. I did not. Now, I have to repackage the broken trees and return them to Wayfair to receive my refund. They were kind enough to send prepaid shipping labels. If you've never used Wayfair before, don't. They're terrible.”

Helpful Report

Posted 5 years ago

“We ordered a wardrobe. We found that the design of the wardrobe is essentially flawed. The base that is required to take a considerable amount of weight is quite flimsy. It would have been better designed as twin wardrobes side by side. That would have created a much stronger wardrobe. It would have been far easier to construct. We found Wayfair quite unsympathetic. We have decided that taking a complete loss is our best option. Would we recommend this company - not in a million years.”

Helpful Report

Posted 5 years ago

“I called multiple times customer agents were no help! would put me on endless hold, only to be transferred to a machine, which helped me more then the representatives.”

Helpful Report

Posted 5 years ago

“I waited for two days for courier “Hermes” to deliver and apparently I wasn’t in my own home? Ridiculous! Then wayfair states my chandelier would be returned to them, and they would deliver again. I asked when a few days later and it transpired they have given it to another person. Now I have to wait for 2 months for a re stock. Shocking service from start to finish. I will never use them again or “Hermes” courier”

Helpful Report

Posted 5 years ago

“I have ordered a kitchen stool bar, three of them of total £360 paid by Amex as they accept. They call me some many times and emailed about this transactions saying Amex stopped, after speaking to Amex they say the problem is with wayfair, wayfair asking for a bank statement with proof their taking this amount I refused as its my personal statement so they refuse to proceed with transaction. Unbelievable! In the end I order same bar chair for other supplier with next day delivery. Such a poor servise from wayfair”

Helpful Report

Posted 5 years ago

“we ordered wardrobes from wayfair they where delivered so two days after we decided to order two bedside cabinets they never arrived on the due date so phoned wayfair to ask why they had not been delivered apparently the courier would not deliver them so the warehouse cancelled them so asked if I could reorder because they matched the wardrobes so paid again these cabinets should have arrived this week got a email today saying sorry out of stock will be delivered 30th january not happy my lamps are on the floor sold my bedside cabinets NOT HAPPY”

Helpful Report

Posted 5 years ago

“Send me a desk and was damaged, asked them to pick it up and refund me, they old me UPS would be picking up next day and they did not arrive, I phoned wayfair and they assured me UPS would pick up the next day so I waited all day again for nothing. After 3 days of messing around they finally told me that they wouldn’t be picking it up and I could dispose of the item myself ... Safe to say I now have a desk that I paid nothing for but don’t buy with this company they’re dreadful.”

Helpful Report

Posted 5 years ago

“Ordered a rug, tried to cancel it within hours of when it was ordered but they refused to cancel it. Who does this?”

Helpful Report

Posted 5 years ago

“I sent an email asking if they would lower the price on a specific pair of lamps. The email I received back was written so poorly with horrible grammar and rude (!!) gestures. "We don't change prices!!" Well, technically you do. Because my email was prompted at looking at the sales ad you sent me. You had discounted prices on many lamps. So actually my request was quite reasonable. If you want to improve on your customer service skills a proper email would have read more like this: "Thank you for contacting us! I've taken the time to research your request, and unfortunately I do not have a better price to offer you on (name product specifically) at this time. We appreciate your business! Please let us know what we can to to serve you! And sign off properly. I got what looked like a response from an angry storefront owner who would just as well yell at you to your face vs offer a sincere desire for helping me.”

Helpful Report

Posted 5 years ago

“Delivery was not on time quality was so poor I am returning items which they are charging me £50 I will never order from them again ever”

Helpful Report

Posted 5 years ago

“Item was far larger than expected. No sizes given in the description. £4.99 to return with no option of going to the Post Office. Will not be buying again from Wayfair”

Helpful Report

Posted 5 years ago

“very intrusive, very irritating website. won't be back”

Helpful Report

Posted 5 years ago

“Black Friday. 6 hours left. Found an outdoor sofa set for $645. Asked me to select frame color and only one option, grey was available. Select it. Final price was listed as $10,600. Thought it was a mistake. Messages on site said to call them. Tried. No response - just referral to call back on Monday. Is the price a come-on and they are just jacking up the price and never intended to sell it for the advertised price?”

Helpful Report

Posted 5 years ago

“If could give any less I would, 1st item damaged new part sent out this also damaged 3rd part appeared to be OK until assembling new part has holes in the wrong place and on checking the other 1st replacement this also has holes in wrong place plus replacements are a different shade of white. This was ant a cheap sideboard we paid almost £300 for it it’s true value is worthless very badly made I’ve had better quality flat-pack from Argos and there not the best...”

Helpful Report

Posted 5 years ago

Wayfair is rated 1.5 based on 2,242 reviews