Hi Barbara! Thank you so much for your wonderful review! We're delighted to hear that you're enjoying your realistic tree and found the pot to be sturdy. Your satisfaction means a lot to us! Hope to welcome you back soon for more holiday cheer! 😊
Hi Terry! Thank you for your kind words about our customer care. We're delighted to know you had a positive experience with us. Hope to see you back soon! 😊
Hi Catherine! Thank you so much for your kind words and recommendation. We're delighted to hear that you're a very happy shopper! Wishing you a wonderful holiday season, and we can't wait to see you again soon! 😊
“I order some outside lights they came without a plug , when I tried to contact them no phone number only email they sent me a link to a transformer ( plug ) that was the wrong size . I was so very disappointed”
“Ordered a christmas tree £190 and was sent a tree skirt. I've contacted the company to find out if the tree is being sent out and when and I've heard nothing back. No contact telephone number to contact them.”
“Avoid at all cost . Phone number on invoice doesn’t exist. Will be reporting them to trading standards tomorrow as nothing has arrived- paid for two day express delivery.
Let’s hope trading standards sort them out and they are not allowed to con anymore of us. They never answer their emails.
I will be taking legal action to recover my money.”
“DO NOT ORDER FROM THIS COMPANY.
POOR QUALITY GOODS AND HAVE CONTACTED THEM FOUR TIMES TO RETURN GOODS AND THEY REFUSE TO REPLY. ABSOLUTELY DISGUSTING SERVICE.
AVOID! AVOID! AVOID!”
“Tree is not great at all - missing probably half of branches to look ok.
Many branches have been folded the wrong way - and when you flip them back in place they break.
No receipt
Too expensive to ship for returns.”
“I would give 0 stars if i could.
I have ordered many things and I received only 2 things. I haven’t received any decorations yet and i have sent them 5 emails and they are not responding! Awful unprofessional service with very high prices”
“This company is ridiculously hit and miss with the quality of their products and if anything isn't right, they're impossible to get in contact with to sort out...as I'm currently finding out. Avoid!!
I've ordered 3 items. 1 was ok. 1 arrived damaged and I'm waiting a full refund, they have received the item according to tracking but are ignoring my messages about a refund.
The third item they sent me the wrong thing (I ordered a garland and received a father Christmas figure). Been a week and they're ignoring my emails.
All telephone numbers don't work. Details via PayPal do not work. They ignore emails sent to the email address on their website.”
“If you're after good customer service, look elsewhere. If you're after next day delivery (even after paying £8.99 for this service) look elsewhere. The likelihood is you won't get your items for nearly a week (if you're lucky)
Customer service is about as useless as it gets. You either get ignored or fed some pathetic excuse. I have placed 3 orders over the last 12 months and none of them has been delivered on time.
It's a Shane that you have to give a minimum of 1 star to leave a review, or they wouldn't even get 1 star from me.
Personally, I reckon they should rename themselves 'WeRUseless' as that would be a more suitable representation of their business”
“Ordered at 7:15am. Realised I'd added the incorrect delivery address. Emailed at 7:26am with my order no. to correct it - They couldn't find my order. Emailed again 8:48am. Was told they still couldn't find it and could I email back in 1/2 hour!!! Emailed at 11:09am and apparently it had already started the process of picking and packing and the address couldn't be changed. Yet I still haven't received an email Order or Shipped confirmation. Tbf I should have checked their reviews and that would have prevented the order ever being placed. My fault.”
“Product arrived damaged and despite my best efforts via email and posted, signed for, letter I have yet to get help in returning said damaged item and obtaining a refund. Next step has to be small claims court as I do not know what options are left.
Very disappointed on all levels.”
“This would have a 0 Star if it could not very secure at all brought the inflatable outdoor train and this big Train only has 4 rope's to hold it down 2 at the front and 2 at the back nothing to hold down in the middle train does look really good but is really let down by holding it down and as for the company avoid with all costs really really bad customer service as stated only 4 rope's so a little breeze and this is on its side one day we had a little wind and the train blew up and pulled on the 4 rope's which snapped off the d rings so now is completely unusable only brought a month ago the we r Christmas reply to this was don't advise to use in wind lol 😂 so obviously they are selling a poorly made outdoor item that cannot be used outside”
“I paid for Express delivery (1-2 days timeframe) on an order and they failed to dispatch it a few days later. I contacted them and asked them to cancel the order because it wouldn't arrive on time. They refused to cancel the order even though they hadn't processed it yet and advised me to reject the delivery (it was a big delivery 6 large parcels). I rejected the delivery 2 week ago and they keep rerouting Evri back to redeliver them! I've had to reject 2 more times and they still won't accept them back! Surely this is breaking the law? I've tried to contact them over 10 times about this and they are blatantly ignoring me. Avoid this company.”
“Such a horrible company! I wish I had read all these reviews before ordering. My first order was canceled completely bc they were out of stock of the 7 ft tree. So I placed a new order for a 6 ft tree. The tree skirt and star were delivered but no tree!!! And after several emails still no reply! I’m so frustrated! We just moved house, are snowed in, and I have no tree for my kids to enjoy fit Christmas! I’ve already cried multiple times. Such a disaster! 😢”
“The service has been the worst customer service ever been trying too return tree from the beginning of Dec its been impossible 150.00 pounds for a tree that looks atrocious snow flakes damage not to the standers on the Web site the should be ashamed to be in business and take customers money .”
“Well!! Once I ordered the item and it didn’t arrive the next day (as advertised) I realised I would just have to wait. I looked at reviews and immediately got worried, after several emails with very little response I finally received my 1000mm pre lit wreath 5 days late which I must say I was very happy with. So despite very little customer service it seems that this company are just too busy at Xmas to handle the amount of orders and enquiries at this busy time.”
