Whsmith Reviews

Name: Whsmith
Address: -, - -, Swindon
Rating: 2.08

2.1 Rating 130 Reviews

23 %

of reviewers recommend Whsmith

2.1

Based on 130 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

About Whsmith:

Online at WHSmith.co.uk, customers order from over 2 million books plus thousands of magazines gift packs, stationery products, gifts, toys and games.. With over 550 stores on the high street and 490 stores at airports, train stations, hospitals and motorway services, WHSmith is one of the UKs leading retail groups and a household name.

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Whsmith 1 star review on 13th December 2021

Paul Flack

Whsmith 1 star review on 14th October 2021

DESISLAVA DIMITROVA

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After 3 weeks from "on its way" No delvery, NO reply to 2 emails, NO other means of contact (eg phone nos), their site sends you in a circle, NO customer service WHATSOEVER. Total waste of customer time AND Money (paid in advance for the order )”

Helpful Report

Posted 3 years ago

“How are these clowns still in business? I had a bad experience with them a couple of years ago, but then decided to give them the benefit of the doubt and order a D&D book (at around £30) from them, which was listed on their site as 'click and collect, next day'. A week later, after numerous emails to them (they are not taking calls or online chat) they have just ignored me. And now they have amended my online order, without contacting me, to 'click and collect, delivery AFTER Christmas'. How dare they. This is a Christmas gift, and they ought to realise that this could probably be the case. I have since noticed on other review sites that I am not lone and WH Smith has done exactly the same to many customers. Are they trying to set some sort of record for abysmal retailer of the year. Is it even legal to advertise goods for sale on next day delivery knowing full well that they can't deliver? I've cancelled my order online, although God only knows when they'll refund my money, and ordered from Waterstones. It's £5 dearer but I'll get delivery before Christmas. It's time these dinosaurs were put out to pasture and made room for a retailer who could actually honour their deliver what they promise.”

Helpful Report

Posted 3 years ago

“Bought a batch of blank WHSmith CDs and at least half come up as unwriteable!!! As soon as I insert them for copying onto! No idea if unformatted or what but a complete waste of my money and time. And I am in New Zealand and I guess bought them via ebay or amazon.co.uk (who no longer trade with NZ due to the Labour Gvt's changes to tax on imports here)!”

Helpful Report

Posted 3 years ago

“WHSmith Rabbit In Woodland Luxury Christmas Cards (Pack Of 5) These cards have envelopes which are too small, bends the cards trying to squeeze them in.”

Helpful Report

Posted 3 years ago

“Tales Of Bluebell Wood and those that live there. By Sandy Davis A must read. a magical adventure, full of interesting charactures with an amusing unusual story line.”

Helpful Report

Posted 3 years ago

“save staff. Shut airport shops”

Helpful Report

Posted 4 years ago

“I ordered 2 books in November for Xmas presents! It is now almost March, one book I have been told you can no longer get for me and the other is still on order after being promised it for December, then January, then February!! I will never order from WH Smith ever again, what a shambles!!”

Helpful Report

Posted 4 years ago

“Bought a folio with a refill paper pad. Cost £17. Went to buy a refill pad for it. Nowhere sells them - including WH Smith who sell the folio?! £17 folio now completely redundant after 2 months use.”

Helpful Report

Posted 4 years ago

“Ordered books online. Books never received. Their system for tracking orders is not working. Apparently their system for tracking refunds is also not working. They claim they refunded me for the books they never sent. But they didn't. Just took my money!”

Helpful Report

Posted 4 years ago

“Don't ever order anything from WHSmith online - absolutely no customer service. Have tried calling them twice to chase an order placed on 2 Dec wanted before Christmas, just got their hold music, then after 25 mins, they cut me off. Have tried e mailing 3 times too but not even an acknowledgement. They are quick enough to take my credit card payment however.”

Helpful Report

Posted 4 years ago

“Tried for over 1 hour to speak to someone to order a couple of items. The same with most company's they say they are busy and someone should be with me soon. 2 hours later still can't get a answer, waste of time. Won't try to order from them again.”

Helpful Report

Posted 4 years ago

“Placed an online order for 5 items on 04/12/19 for store collection. Thought this would be more reliable than delivery.. Had an email on 09/12/19 staying 4 items were ready for collection, great! Went into store to collect on my lunch break, a member of staff rang upstairs for someone to bring down my order... 10 mins later still nothing... 20 mins later they say they can’t find my order and a staff member offers to walk me around the store and pick out the items I ordered instead. 5 mins later my package is finally found, a bit dusty, but I really didn’t care at the is point. 15 days after my original order date I’m wondering why I haven’t received my 5th item (the most important) I call the number recommended, 20 mins later on hold I hang up as I have to get back to work, ring again.. 25 mins on hold and have to hang up again, next day try again, finally get answered 21 mins in. On querying my final item, I get told it’s out of stock at the publisher and they don’t know when it will be back in stock yet! No e-mail telling me this, no apology from the customer service number I rang, I just have to wait apparently, very poor. The only good thing about this ordeal (which gave the 2nd star) was the customer service in WHSmith Salisbury, all staff I dealt with were polite, apologetic and clearly concerned about how long I was waiting in store. A simple email apologising would have been enough, I really didn’t expect this from WHSmith of all places, I ordered the product here as I thought i wouldn’t have to worry. I wish I’d read the reviews as well”

Helpful Report

Posted 4 years ago

“Ordered a book online. It says in stock. When phoned, waited for over 20 min before someone answered with no apologies for the wait.😡 Got told the book is from US, you should have known!, it will be shipped in another 3 weeks! No indication on the website to say that it will take this long. 😡”

Helpful Report

Posted 4 years ago

“WHSmith... worst place to get books online, I placed an order 20 days back and since then I was following up with their customer service. First they confirmed that they would process a refund and very next day I received an email stating order has been processed and it cannot be canceled. It’s been 20 days since then, I haven’t received a book or a refund and their customer service do not reply to emails or calls either.”

Helpful Report

Posted 4 years ago

“BARRY BRANCH. Now THAT was surprising! I have been in so many W H Smith branches that seem tired and cluttered, but last week was a REVELATION! I called in to the Barry branch and wa struck by how clean, tidy and pleasant it is. Stock was nicely displayed, but the best part was the pleasant welcome from the staff. FULL MARKS TO THE BARRY STAFF. Now, W H Smith, This is how all of your branches should look.”

Helpful Report

Posted 5 years ago

“Made 2 orders for over £20 and £5 discount advertised was not taken off. Tried calling customer service constantly without success. Have sent several emails, all unanswered! Really poor service.”

Helpful Report

Posted 5 years ago

“Went into the WHSmith on the m4 services .. they were offering a £3.99 meal deal at lunch time consisting of a sandwich.a drink and a pack of crisps... poorly displayed unclear pricing resulted in three meals actually costing £17.50 .. with the assistant repeatedly saying this isn't in the deal ... Clarity of pricing and transparity of what's in the deal is required . Grrr”

Helpful Report

Posted 5 years ago

“Ordered 3 cds on Sunday they arrived on Tuesday , no problem, would order again”

Helpful Report

Posted 5 years ago

“I ordered a book which was due to be delivered in 2-3 days. After this time passed I sent an email and was told delivery would be in 2-3 days. The book still did not arrive ten days after the ordered was placed, so I sent a further email. The result being my order was cancelled as it was lost in transit. If I still want the book I must place another order, one would expect they would first explain the delay as lost in transit and offer either to resend or offer a refund. I will not use this company again. Good news is I placed an order with someone else and save nearly £9..00 on the book. so in the end WH Smith did me a service.”

Helpful Report

Posted 5 years ago

“Seem to be incapable of fulfilling online orders competently. When collecting in store staff in Halesowen store are rude and in desperate need of customer service training. Items missing from the order for the 2nd time. Customer services are incapable of dealing with complaints and resolving issues. Negative experience all round. Will never shop with them again.”

Helpful Report

Posted 5 years ago

Whsmith is rated 2.1 based on 130 reviews