Name: Wido
Address: Unit 5a - 5b Bestwood Business Park Bestwood Village Nottingham, Nottingham
Rating: 4.02

“Great service from start to finish quick delivery and a top quality product Highly recommend”

Helpful Report

Posted 6 years ago

Hi, I am delighted that you like your item, we take our customer care very seriously and strive to better the process through every customer. If there is anything we can help you with in the future, please do not hesitate to contact us. Hope to see you shopping with us again. Many Thanks Dec Customer care @wido

Posted 5 years ago

“haven't put it together yet but it looks very good for the money, delivery was very quick and will more than likely use wido again.”

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Posted 6 years ago

Thanks for your feedback, we really appreciate it. All of the Feedback is taken in to account and acted up on. If there is anything we can do to help further, please contact us. Hope to see you shopping with us in the near future. Many Thanks Dec @Widosupport

Posted 5 years ago

“My product is amazing and delivery was quick”

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Posted 6 years ago

Thank you for taking your time to share your experience. Your feedback is really valuable to us. Wido works very hard to ensure that the items we supply are impeccable and we strive to make sure that our customer service meets the same standard. We hope that if there is anything else we can do for you, you won’t hesitate to let us know. Best wishes, Dec Customer Care Team @ Wido

Posted 5 years ago

“We were really pleased we found the storage box we were looking for and the delivery time was excellent.On arrival we noted that the base of the box was damaged as though something heavy had been put inside it. We didn't expect the quality to be 5 star having consideration for the price paid, however a little disappointed that it is damaged. As the damage is inside the box we intend to make a repair to it ourselves rather than have to go through the whole returns procedure.”

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Posted 6 years ago

“Parasol arrived within 3 days and great quality”

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Posted 6 years ago

Hello! Many thanks for your review! I am delighted to see you are happy with your new product. Hope to see you shopping with us again soon Kindest Regards, Leigh Customer Care Team @ Wido

Posted 6 years ago

“Good quality folding garden chairs at a sensible price...arrived as scheduled.”

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Posted 6 years ago

Hello Gordon, Many thanks for your review! I am delighted to see you are happy with your new product and our services. Hope to see you shopping with us again soon Kindest Regards, Leigh Customer Care Team @ Wido

Posted 6 years ago

“The worst delivery service I have ever had. I was meant to be receiving my order today but have not and have no idea of when I will receive it. I received no dispatch email with an estimated delivery time. I work all day and needed had someone on standby to come round but with no time slot how is that possible. I called customer services this morning after trying time and time again to be told they didn’t know what time delivery was but would let me know. The lady I spoke to was helpful and got back to me and took phone details of the other person who was going to be in for the parcel as I was working and couldn’t answer. However, when she passed the information over no one else did anything. A redelivery was meant to happen on the way back to the depot around 4 pm but this did not happen, I have received no I missed you card through the door or tracking email so I can’t even look online to see where my parcel is. I don’t even know what company is delivering my parcel. I would be very greatful if someone could tell me where my parcel is and when I’m going to receive it. I am trying to set up my own business and how can I when I haven’t received my equipment and are now going to have to cancel clients because my delivery has not been delivered.”

Helpful Report

Posted 6 years ago

Hi Jasmine Thank you for your review Firstly, let me please apologise you have not had an update regarding your delivery. I have spoken to both my colleagues you conversated with yesterday who have advised me of the issues you have had. I sincerely apologise for the delay in your delivery yesterday - I have been advised our couriers did attempt yesterday and of course, I will be sure to follow up why a card wasn't left and also why they didn't attempt redelivery again at 4pm as they did advise. I can confirm, that the item is being delivered with Tuffnells and we have sent the information over to you via email Please be rest assured, I will be bringing this up with our couriers and again, sincerely apologise I do hope when you receive your product, you are happy with it and if there is anything else I can do, please let me know Many thanks Leigh

Posted 6 years ago

“Only complaint was lack of notice of delivery, driver contact me when he was at delivery address. We had no notification of what time of day delivery would be made.”

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Posted 6 years ago

“Lovely sturdy bed very happy”

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Posted 6 years ago

Hello! Many thanks for your review! I am delighted to see you are happy with your new product. Hope to see you shopping with us again soon Kindest Regards, Dec Customer Care Team @ Wido

Posted 5 years ago

“Prompt delivery and great prices”

Helpful Report

Posted 6 years ago

Thank you for taking your time to share your experience. Your feedback is really valuable to us. Wido works very hard to ensure that the items we supply are impeccable and we strive to make sure that our customer service meets the same standard. We hope that if there is anything else we can do for you, you won’t hesitate to let us know. Best wishes, Dec Customer Care Team @ Wido

Posted 5 years ago

“Product was eexactly as ı saw on the web and really deserves design award shipment was awesome.”

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Posted 6 years ago

HI, I am Glad that you are happy with the Wido service, we strive on meeting our customers expectations. Also I am delighted to see you are happy with your new product. Hope to see you shopping with us again soon Kindest Regards, Dec Customer Care Team @ Wido

Posted 5 years ago

“The massage couch was found to damaged on delivery and will have to be collected. Sadly this leaves me unable to give many marks.”

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Posted 6 years ago

“Bought this for my 7 year old daughter and she absolutely loves it! It’s really good quality and good value for money. It was easy to assemble - took about 15 minutes to put together. Would definitely recommend.”

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Posted 6 years ago

Hello! Many thanks for your review! I am delighted to see you are happy with your new product. Hope to see you shopping with us again soon Kindest Regards, Dec Customer Care Team @ Wido

Posted 5 years ago

“If I could give 0 stars I would.... terrible service! They preach ‘super fast delivery’ and that’s why I purchased. After not receiving the next day I gave more time and waited in the following day, Friday. Nothing arrived, 2 days after an email stated I would receive it. Tried to contact Wido but nothing, eventually managed to find out myself where package was being held, I then decided to ask if I could pick up myself to not risk it not being delivered by NYE party day which I needed it for... 6 DAYS after ordering!! Still no answer from Wido until I travelled an hour round trip to collect it, upon getting home I received a ‘customer service’ email responding to my previous email attempting basically saying, your package was delivered today, so all good!! Erm, well no, not all good, as I went to get it or it would still be in the depot now, not to mention no mention at all of the fact it was VERY VERY late... it’s like nobody really cares. I really have a feeling this ‘company’ is a one man band with a decent looking website to try and hide the fact... if it isn’t, it’s so badly organised they probably do the same job as one man would. To top it all off, after a further lengthy email explaining everything from the delay, the no pickup and the complete lack of contact or care... guess what.... no response to that either. My advice, go elsewhere, it’s not worth the hassle, the stress to save a couple of quid, god knows what will happen if the product breaks and I need to get in touch any time soon!!!!”

Helpful Report

Posted 6 years ago

Thank you for your review Firstly, let me please apologise you have not had an update regarding your delivery. I have spoken to both my colleagues you conversated with, who have advised me of the issues you have had. I sincerely apologise for the delay in your delivery. If there is anything i can do for you, please send us an email. Many thanks Dec @widosupport

Posted 5 years ago

“Delivered ontime and good value.”

Helpful Report

Posted 6 years ago

Thank you for taking your time to share your experience. Your feedback is really valuable to us. Wido works very hard to ensure that the items we supply are impeccable and we strive to make sure that our customer service meets the same standard. We hope that if there is anything else we can do for you, you won’t hesitate to let us know. Best wishes, Dec Customer Care Team @ Wido

Posted 5 years ago

“I bought a gazebo which had a problem with it so I contacted customer services and I was surprised how excellent the service was I was dispatched a new one immediately”

Helpful Report

Posted 6 years ago

HI, I am Glad that you are happy with the Wido service, we strive on meeting our customers expectations. Hope to see you shopping with us again soon Kindest Regards, Dec Customer Care Team @ Wido

Posted 5 years ago

“the initial experience of ordering & delivery of the goods was fine, however upon receipt is where it has gone horribly wrong parcel damaged and upon opening there were missing parts i have contacted on email, multiple times over a few days, and ZERO RESPONSE i have tried to call at least 20 times and no response i want to return/cancel the item & no response aweful customer aftercare service”

Helpful Report

Posted 6 years ago

Hello! Your feedback is really valuable to us, i am terribly sorry to hear the bad service, i am aware of this situation and it has been dealt with. I can assure you that this kind of customer service will not occur again is you wish to continue shopping with Wido. If there is anything i can help you with further, please do not hesitate to contact me. Many Thanks, Dec @Wido customer care

Posted 5 years ago

“The best services 🤗🤗”

Helpful Report

Posted 6 years ago

Thank you for taking your time to share your experience. Your feedback is really valuable to us. Wido works very hard to ensure that the items we supply are impeccable and we strive to make sure that our customer service meets the same standard. We hope that if there is anything else we can do for you, you won’t hesitate to let us know. Best wishes, Leigh Customer Care Team @ Wido

Posted 5 years ago

“Excellent delivery fab product without a doubt I will.purchase again. Thank you”

Helpful Report

Posted 6 years ago

HI, I am Glad that you are happy with the Wido service, we strive on meeting our customers expectations. Also I am delighted to see you are happy with your new product. Hope to see you shopping with us again soon Kindest Regards, Dec Customer Care Team @ Wido

Posted 5 years ago

“Very poor communication... Waiting for a delivery for 2 days but unable to get intouch with customer service through the phone number and no response to my emails.”

Helpful Report

Posted 6 years ago

Hello! Your feedback is really valuable to us, i am terribly sorry to hear the bad service, i am aware of this situation and it has been dealt with. I can assure you that this kind of customer service will not occur again if you wish to continue shopping with Wido. If there is anything i can help you with further, please do not hesitate to contact me. Many Thanks, Dec @Wido customer care

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

Wido Reviews