Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.51

1.5 Rating 1,720 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 28th February 2025

Jennie

Wickes 5 star review on 23rd February 2025

Richard & Karen

Wickes 1 star review on 10th January 2025

Abraham Elfasi

208

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a radiator from them on the 18/4/17 and they promised to deliver the next day between 8am and 6pm HA HA HA no sign of delivery. Received a text from their shitty delivery company called DX saying issues with the network and delivery will be attempted the next day20/4/17 between 8am and 12pm. water the whole day and gave a call to DX expecting to get an answer where my radiator is? Alison the useless lady at the phone kept on making excuses : you should have recieved your order by now, oh sorry your order will be delivered tomorrow, I can't get hold of the delivery person, your order has been sent but it doesn't show on our system, I will call you back as soon as I get trough to the delivery person. on and on and on not one straight answer. waited for her call but nothing. Called Wickes customer service and they have no clue about where my order is or when will it be delivered. they promised it will be delivered by the end of the day before 6pm, so I waited but no sign at all, called wicked again and they promise that I will definitely get my delivery between 8am and 1pm the following day. Today 21/4/17, 14:35 and no sign of a delivery called wickes for an answer but they had none. called DX and Alison the useless lady had no clue and asked me if I can take the delivery the following day. my answer is no useless lady you can take the order back. ordered from Scewfix 5 more radiators yesterday and they kept me posted on every move and updated me with every single detail of the purchase as well as the delivery. I received the delivery this morning as they promised and sent me a text to review their service 10 out of 10. ParcelForce 10 out of 10 Wickes 0 out of 10 DX -10 out of 10 Alison the useless lady who her best excuse (sorry I was in meetings all morning and I don't have a direct contact to our delivery drivers) need replacing or the best thing to do is close DX for good. I think Wickes is going out of business and it shows in their stores and their services. Wickes if you are going out of business, good riddance as I will never be shopping with you again.”

Helpful Report

Posted 7 years ago

“Delivery late and incorrect items sent”

Helpful Report

Posted 7 years ago

“Absolutely appalling! We are now into the 6th week of having our kitchen re-fitted and Wickes still can't the correct work tops delivered! No problems with the builders, they have been great but this is so frustrating, how hard can it be. Don't go there!”

Helpful Report

Posted 7 years ago

“We waited from 8am to 6pm for 52 packets of flooring and the delivery did not arrive; five calls to customer service and were told variously (a) the delivery could not possibly arrive that day and that the store had been mistaken to say that it would arrive that day, (b) that the delivery people had been at the flat and taken a photograph of the outside but that there was no one in, and (c) that they would chase and get a time slot for us, but with no response. We're still waiting.”

Helpful Report

Posted 7 years ago

“Failed to deliver.! Spent all day indoors waiting for delivery. Items did not arrive. Have been told they cannot chase up delivery firm or even offer me a time slot at the least. A whole day wasted yesterday, still waiting!”

Helpful Report

Posted 7 years ago

“Very bad experience with customer service staff in woking depot”

Helpful Report

Posted 7 years ago

“The store arranged the delivery of a large quantity of flooring for the date we wanted. But the delivery never happened, and the online service centre said the order could not have been made for the date we specified. Except we have a printout with that date on it. As of this moment we have no idea when the flooring will arrive. The store blames the online service, the online service blames the store. That's it. Do. Not. Use. Wickes.”

Helpful Report

Posted 7 years ago

“Horrible customer service and delivery staff”

Helpful Report

Posted 7 years ago

“After watching Don Joly and the great savings for Easter weekend went to order a sink and vanity unit in the sale. Cash in hand I was told I couldn't be served as they were to busy they would ring me back if I left my number! Not so 'Jolly' customer service! Come on Wickes employ some staff!!!”

Helpful Report

Posted 7 years ago

“I ordered a lot of materials to strip out and fit a new bathroom. I was given a delivery date and time, and sadly, the items did no turn up. What did turn up was an email saying the delivery had been made, along with a signature. I've gone through customer services, which could only email the shop to find out what was going on. I'm still waiting for call backs regarding where my items are, and what they're going to do about this situation.”

Helpful Report

Posted 7 years ago

“Do not use this company”

Helpful Report

Posted 7 years ago

“I have never had a worse online ordering experience than with Wickes. 1st attempt I ordered online as the bath I wanted was not available in my local store. Online said the bath was in stock. I proceeded witht the order and was given 6 day delivery turnaround. On delivery day I got a call from my local stor to say they didn't have it in stock. They could get it from another store, but couldn't say when. We had arranged for the bath to be fitted that weekend. Cancelled the order, got a refund and decided to place a click and collect order with one of their other stores that did have the bath in stock. I received order confirmation which said I would get a text in about an hour to confirm the item was ready to collect. About 3 hours later I called to find out what was going on as I was getting ready to go and collect it (about 16 miles away). They said sorry, we do have two in stock but both are damaged. The best thing we can do is refund you. So, back to square one again!! No bath. What I don't understand is why a national company cannot arrange a delivery for someone who had ordered an item online from anywhere other than the local store. Wickes provided me witht the delivery date giving them about 5 days to get my bath to me from wherever they had stock. Shocking customer service!!!!!”

Helpful Report

Posted 7 years ago

“Firstly I need to point out that I have not purchased from Wickes, I am simply the innocent neighbour of someone that did. So, how can I give this terrible company one star? Well, it's quite simple really - because over a month ago I had the audacity to complain to them about their HGV driver who felt it appropriate to drive over part of my front lawn leaving deep tyre impressions that are still there even though more than four weeks have passed. It may seem trivial I know, but as far as I am concerned my lawn is damaged. It was never bowling green flat but at least I could easily mow it with a standard garden lawn mower which I am now not able to do. Yesterday I contacted them by telephone as I had not heard back from my initial communication, I had allowed them a little over four weeks to respond. I was informed by a young woman that I would hear back from them the same afternoon, alas I have not and doubt that I will. Don't get me wrong, I know it's a lawn, and not really that important, well not as important as giving good customer service anyway, but it's the principle of the matter. What if the damage HAD been greater, would they still keep their head in the sand? I guess that's their policy, "run away"”

Helpful Report

Posted 7 years ago

“Ordered replacement fitted bathroom and change bath for shower bath. Don't know what designer did not understand but I have toilet jammed against bath which is not easy to use and has left no access to bath either in or out. It is unsafe for me to use so I will now have to pay to get toilet and basin removed and refitted where the original ones were. The boxing in of toilet is double the size that it was, it is higher and deeper bringing toilet nigh into middle of bathroom. Never use Cambridge Wickes, they are inefficient and rude at customer service. This bathroom has cost me a total of £7550 and I cannot use the bath/shower.”

Helpful Report

Posted 8 years ago

“Tried to purchase a bathroom suite in Newcastle store today. Can only sell everything individually unlike a couple of weeks before when I checked the price for the whole suite now coming out more expensive. After reading the poor reviews on delivery I think I've had a lucky escape. I did find the whole experience a bit frustrating as the prices seemed to include installation and looked very expensive compared to a couple of weeks ago. Now going to buy somewhere else.”

Helpful Report

Posted 8 years ago

“Went into Northampton store this morning to buy some plastic quadrant. Couldn't find it assumed no stock. Staff did not seem to know what it was, very unhelpful. Went into B&Q guy at the entrance pointed me straight to it”

Helpful Report

Posted 8 years ago

“Was provided the wrong model and customer services have been next to useless in getting the matter resolved”

Helpful Report

Posted 8 years ago

“Ordered a Kitchen worktop in good faith. Payment has been taken, promised delivery today (18th March 2017 between 8am and 6pm). I work full time and only have my weekend spare. Have waited in all day and no delivery. Received no courtesy call whatsoever. I am absolutely fuming. I want my money back and will not return in store for another single item. I will be advising friends and family to follow suit.”

Helpful Report

Posted 8 years ago

“Place an order that didn't turn up. I had to call them to ask where it was. The lady at head office told me I would have to ring the local store to see what is going on! Very strange when I had rang the head office. Rather than wicks sorting the problem and getting the product re-delivered. I am now waiting for someone at the local store to call me. Great service.”

Helpful Report

Posted 8 years ago

“My son had a kitchen and bathroom fitted back in November 2016, the kitchen was fine but they made a real mess of the bathroom including having water leak through the lounge ceiling and making a mess of that. Nothing has been fixed or sorted out to date. Worse than poor. I feel really bad as my son has a busy important job and I advised him to go to Wickes expecting them to take care of everything and do a professional job. They need exposing on TV for what they are.”

Helpful Report

Posted 8 years ago

Wickes is rated 1.5 based on 1,720 reviews