Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.50

1.5 Rating 1,703 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

Write Your review

Tell us how Wickes made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Wickes 1 star review on 14th November 2024

Mr J M Madin

Wickes 1 star review on 23rd October 2024

Alan

"My review has to do more with Wickes in general. The staff in store are lovely and really know their stuff. However, our experience with Wickes as a whole has been completely shocking. Almost 3 years ago we had our bathroom redone and decided to use Wickes for supply and install as thought this would be the least hassle route. However, this was a HUGE mistake. Firstly, the installer completely messed up the initial install. We left him for a day and came back to find out that he had full tiled rather than half tiled, he installed the showerhead on the wrong side, leaky tap and a whole host of other issues. Took us over a year to get those issues sorted (and we ended up just accepting the tiling as it was). We thought things we sorted, then noticed that some wallpaper in the room adjoining the bathroom was starting to peel. On inspection, we discovered significant damp and mould developing due to the shower leaking. We chased for months for them to come out and resolve. They did come out and stated that they had resolved the issues and it did seem better for a while. However, last autumn we were getting flooring replaced in the rooms adjoining the bathroom and, on taking the current floor up, discovered the entire skirting board was rotten and half the plasterboard. Turns out the leaks weren't all fixed and there has been a slow leak for months behind the wall. We got send out replacement items (as they determined they needed to replace the shower (it turned out the original installer hadn't put proper supports under the shower and the flex in the tray was causing small, unnoticeable gaps in the seals), but these arrived well before Christmas and we are still waiting for an installer (towards the end of April). We have been given provisional dates but these never pan out. This was our only shower in the house. Last autumn, because of the issues, we paid over \u00a33k to get our small toilet redone to fit a little shower. This expenditure was solely down to the issues in the main bathroom. I'm now desperate to have the issues resolved but am at my wits ends as to what to do. :-( We've been living without a main shower and with a gaping hole in the wall in the adjoining room.\r\nAs another negative to Wickes. We needed our kitchen redoing last summer and, while we would never use Wickes again for install, we liked some of their kitchen units and decided to purchase and get our own installer to put them in. The units are lovely, but the process of getting the right items delivered was horrific. Half the items missing on first delivery, then several incorrect items delivered. Took so much back and forth to eventually get the correct items. How hard can it be to deliver what is on a clear inventory of items?!?!? To add to this, Wickes refused to collect many of the incorrect items - mainly really long kickboards. So now we are left with the cost of disposing of these?!? This is simply not right. I don't understand how such a company can be so completely shocking at customer service, delivery, etc., in what they do as a business!!!!!"

Anonymous

Anonymous

199

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered and paid online for 'Click & Collect' in-store service. Despite receiving 2x SMS messages & a voicemail to say item's were ready for collection, they had to be picked from shelves when I arrived. Luckily all was in stock! Also a 30-min. Staff very helpful & couldn't be faulted but the system is rubbish!”

Helpful Report

Posted 6 years ago

“On the 5th of July 2018 I ordered a Bath and Front Panel 14th July - Pallet delivered with a completely different type of bath but with correct delivery note. Luckily I checked it before the driver left, so he took it back in the van. 4 days later correct items delivered. Wickes agreed to refund the delivery charge. After partly unwrapping the pallet I discovered faults with the bath and reported it to Wickes. I had to send an email with photos showing faults for them to forward to the suppliers (Wickes Kitchens and Bathrooms). The next day I phoned them and requested an update and was told that the suppliers had not got back to them and they could not chase them up until after they had had 48 hours to respond. 2 days later I again phoned Wickes and as they had still not had a response I cancelled the order. They confirmed the refund would be triggered once Wickes had received the items back Later that day Wickes phoned to say that the suppliers had asked if the returning items were still in their original packaging. I told them they were still on the pallet (as delivered). They asked for a photo and I directed them to the photos I had already sent. I suggested that they were lucky it was still on the pallet, as I might not have found the faults until after I had removed and thrown away all the packing material. I emailed a formal complaint to Wickes Customer Services and received an automatic acknowledgement stating that I would get a response within 24 hours. I got no response. 4 days later TNT collected the pallet. They didn’t have a pallet trolley so needed my help to move it out of the garage and onto the van’s tail lift. The next day the pallet was delivered (in good condition), to Wickes Ossett Depot. 2 days later, and still no notification of the refund, I phoned Wickes to be told that they had not been informed of the receipt of the returned items but said they would chase it up. That same day I emailed a second complaint, this time to Customer Relations and received an automatic acknowledgement stating that I would get a response within 24 hours. 3 days later, on July 30th, with no refund or response to my complaints, I phoned Wickes and was told that I would receive an email notification of refund later that day, but it would still take at least 3 to 5 working days for the refund to be processed. As I had not had any response to my complaints, I asked if they could see any record of my emails. I was told that they were both on file and were with the relevant departments for investigation. Miraculously I received the refund notification a few minutes later. That same day I received an email from Wickes Customer Relations apologising for the issues I have experienced with my order, and the poor performance of their customer services. I was offered a £30 (cheque or Wickes gift card) as a gesture of goodwill for the inconvenience. I rejected this apology and offer, as none of the issues I raised had been sufficiently addressed. The issue of the lack of any response to my initial complaint was not addressed. Later that day they responded with a clearly final offer of £50, which I reluctantly accepted (certainly not a gift card). Based on the poor quality of their customer services and delivery systems, I will certainly not be using Wickes again, and would recommend avoiding them at all costs.”

Helpful Report

Posted 6 years ago

“0000000000000000”

Helpful Report

Posted 6 years ago

“They charge £7.95 for delivery. Their competitors charge about £30.Have found their delivery service excellent.”

Helpful Report

Posted 6 years ago

“fitter flooded the kitchen with a tan of water...parts didn't turn up and several were damaged. the loo separated from the water tank...twice, still waiting to have it fixed having been here for a whole day now....he hasn't turned up...avoid if you can. The local branch have tried to be helpful but seem to laid back to care much”

Helpful Report

Posted 6 years ago

“Useless in the extreme. pay for am delivery, receive text message from courier saying delivery between 7 - 12 - turns up at 12:15. Ring to speak to "customer service" and are told "actually its between 8am and 1pm. Cant remember when 1pm was actually classed as an am delivery but hey ho, live and learn. Bunch of useless idiots. The wood I ordered for decking is yet to be delivered - apparently that's done by another courier that is not covered by the timed delivery you book on line. Avoid at all costs. I only gave 1 star as zero isn't an option.”

Helpful Report

Posted 6 years ago

“I have had nothing but issues with the Andover branch. You would think that it would be so easy to click and collect your items. No!! Online states plenty in stock. They take your money, you arrive to collect, and “sorry we can’t find your items”. I’ve now got contractors waiting for materials and staff are saying it will take over a week to get stock. Sorry wickes that’s not good enough. This has happened on a few occasions. The Andover staff have no product knowledge, and couldn’t really be bothered to help you find anything. My last experience was yet another failed delivery. 2 jumbo bags of materials. Ok I will swallow the £30 delivery charge as you claim it will be delivered next day. Get the text to say between 8-1. Ok fair enough. Oh no!! This is not the case. Get a phone call to say the crane is broken on the lorry. Really!! It was working when I went I saw the lorry making a delivery at an address in the town about an hour later!! Now have yet another contractor waiting for materials. Sorry wickes you have lost yet another customer”

Helpful Report

Posted 6 years ago

“I went into my local wickes for plant feed and on my way out I saw a kitchen wall unit for sale it was exactly what I have been looking for for ages and at a bargain price of 3 pounds. The staff were exceptionally helpful in moving items of the product that I wanted and helped by answering my questions.”

Helpful Report

Posted 6 years ago

“Worse online shopping experience I ever had. Ordered a door that never arrived on the day of the agreed delivery, when it did arrive it was left with a neighbor and damaged. Arranged for door to be picked up didn't turn up, another day wasted sitting in still waiting for replacement door that's 3 days wasted waiting for a delivery. Never order from them again. Only scored 1 because 0 not an option.”

Helpful Report

Posted 6 years ago

“Having used a builder from another website to carry out a lifelong dream of having an extension built, a new kitchen, double glazing, frenchdoors, this was my retirement money, for myself, my wife, grandchildren, What a shoddy ripoff so called builder has produced, We have been robbed of our dreams, we have been left without kitchen,double glazing,I’ll fitting French doors, no flooring, I went to wickes for our kitchen and flooring, a lot over our now depleted budget, the sales person went beyond our expectations, he showed us where we could make significant saving without cutting quality, he came to our house on several occasions to measure and remesure, they have stored our kitchen for us whilst we are completing the repairs, I can’t begin to find the words to praise them for their kindness . I cannot mentioned the name of builder just yet, or Website.”

Helpful Report

Posted 6 years ago

“Ordered a petrol mower over a week ago. Wickes processed order and took payment. Due to deliver tomorrow but discovered they had refunded my money this afternoon with no explanation. After a long wait get a call to confirm they didnt have the item in stock. Pity I had to arrange to be in tomorrow only to find out they wont be coming. First time I have used Wickes online. Guess what? My last, too! Hopeless service. Avoid”

Helpful Report

Posted 6 years ago

“Very big thank you for all your help Adam, to his manager, Adam has gone the extra mile to help, he is always very helpful, kind, understanding, and takes the time to help you when you need it, all the staff are great at the Exeter store, but Adam keeps surprising us with his knowledge of the store and produces, Adam keep up the hard work, I hope your manager thanks you a lot for your hard work, if not, from all of us in the trade, THANK YOU. Rob The Gardener”

Helpful Report

Posted 6 years ago

“Did not get my kitchen delivered on the day it was out for delivery the driver said he tried to deliver but there was 3 adults in now i have to wait another nine days to get it as we work and I took a days holiday for the delivery date”

Helpful Report

Posted 6 years ago

“Ordered Approximately 4 tonnes of gravel, 9 edging stones some adhesive and some heavy duty weed fabric for gravel from wickes for delivery. Received a call asking if delivery could be done a day early which was fine and then also a call on the day to advise the delivery was 20 minutes away. The whole experience up to this point was fine until I checked what had been delivered and realised I had been delivered normal weed fabric for bark which it clearly stated on the item. As I hadn't accepted the delivery myself this wasn't checked until I got home. The solution I was given was that this could be delivered the next day and exchanged. This is all well and good if you don't work however I am unable to just take random days off because a delivery is incorrect. I then had to use my lunch time hour to return this product to the closest Wickes store to me which it Warrington to exchange it for the product I actually ordered. I wouldn't mind what I ordered and paid for was actually £11 more expensive than what was delivered and what was delivered was clearly for bark as it stated on the front of the item so I am at a loss as to how this was mixed up ? Why would someone want weed fabric for bark when they have just ordered 4 tonnes of gravel ? and surely when the item is scanned onto the van the price difference should show up ? I have to say swapping the item at Wickes Warrington was pretty easy and the lady there was very helpful but what I am disgruntled about is the fact I ordered this for delivery to save the hassle of having to go into Warrington town centre to purchase this yet have had to do so anyway and the deliver charge is not cheap as it is. So now it has cost me £30 delivery plus my hours lunch plus fuel to get there and back as well all to get a product that I ordered correctly and was processed correctly yet was put on the delivery wagon in Chorley incorrectly which I am struggling to understand how ? And the solution other than resolving this issue yourself by going to the store which you pay delivery to avoid is for you to take a day off work and use a holiday or lose pay so that they can re-deliver the correct item and collect the incorrect one. So in summary some of the transaction was ok and some wasn't all I can advise is check to ensure you are actually given the correct product as had I not noticed I would have used the incorrect material but also would have been £11 out of pocket.”

Helpful Report

Posted 6 years ago

“Just had a new kitchen installed by Wickes Exeter. Azad planned the design, then Kevin and Karen fitted the kitchen. All together the team that helped put our kitchen together were great and we are so happy with the result. Would recommend.”

Helpful Report

Posted 6 years ago

“Ordered a new kitchen from Wickes, whole job from design to fitting was done by them. Chose Wickes mainly because of price, came in fair bit cheaper than B+Q and half the price of Wren once they had applied offers on fitting etc. Made the mistake of checking reviews after paying up front for most of it and there is some pretty bad one's out there for the kitchens so I was worried. But I have to say I couldn't be happier, maybe it depends on what branch you use and there local fitters. The kitchen was delivered in time,nothing missing or damaged. The fitter Kevin Tierney was amazing, he did a fantastic job and I am fussy. It's an old house,nothing is straight or level and it did take a bit longer than he initially p!anned. But the finished kitchen is perfect, couldn't recommend more, no hidden charges,no extra money asked for even though it took more work than it originally looked like. Whole thing done through the Rayleigh branch in Essex.”

Helpful Report

Posted 6 years ago

“I ordered 3 doors and handle & locks 3rd July delivery for my Chalet. Locks arrived but no doors kept getting told incorrect address although I had locks delivered to the same address after losing 6 days work and kept being promised delivery next day between 8am and 18.oohrs still no doors even though I gave them several solutions to the problems. Never again.”

Helpful Report

Posted 6 years ago

“Wait two weeks for delivery, receive confirmation text and then during delivery window told I wouldn’t get materials, wasted time and money of contractors and hired machinery, appalling service from a large company”

Helpful Report

Posted 6 years ago

“Ordered featheredge and battens and paid for delivery. Stayed home to take delivery only to find that the battens did not arrive and are not coming direct from Wickes but from a third party and they will not deliver without a signature. Order cancelled but have been told that i will not receive refund until they get their refund from the third party. Will not be using Wickes again.”

Helpful Report

Posted 6 years ago

“Ordered a kitchen with them, £700 of stock didn’t arrive, I’ve just been told that we won’t be receiving the products we’ve paid for OR our money back! Worst customer service I have ever experienced if “it’s got their name on it” avoid it!”

Helpful Report

Posted 6 years ago

Wickes is rated 1.5 based on 1,703 reviews