Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.50

1.5 Rating 1,717 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 28th February 2025

Jennie

Wickes 5 star review on 23rd February 2025

Richard & Karen

Wickes 1 star review on 10th January 2025

Abraham Elfasi

208

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“will never use wickes again not told on delivery invoice curbe side delivery only this should be made clear when ordering not when it turns up and wont deliver to my first floor flat had to cancel £400 + order and told to return to depot”

Helpful Report

Posted 5 years ago

“The worst company in the world flooded my house having a new bathroom put in fitted it wrong and do not want to take responsibility for it. Please go elsewhere for your bathrooms.”

Helpful Report

Posted 5 years ago

“Absolutely shocking design for bathroom meant anyone over 6 feet tall would basically have to go to the loo with their feet in the bath! The fitters tried to rip me off by increasing their additional works by £8000 on the day of installation, (another reputable builder did the additional works for under £1000). Cancelled the fitters but foolishly kept the kitchen and bathroom units and, as I have now gone over the 30 days trying to find a new fitter they refuse to help or refund the completely useless units which I am now buying again for a different supplier. What a total waste of money!”

Helpful Report

Posted 5 years ago

“Ordered a kitchen from Wickes with my life savings. They get the money from you up front then when things go wrong they couldn't care less. Ok you'll see good reviews from people but no good reviews on them fixing any problems. They couldnt care less. The manager implied I was a liar and accused me of defamation of Wickes for saying their vetting process for fitters is useless cos nothing done for a week on my fitting.”

Helpful Report

Posted 5 years ago

“Ordered 5 doors and returned 2 of them along with door linings. They didnt give me a receipt to say they they were returned and I am still waiting for a credit. If this goes on for much longer I will have to involve the police as its theft. Avoid this company at all costs go elsewhere”

Helpful Report

Posted 5 years ago

“Ordered plasterboard. Two deliveries and both time boards damaged. The second-time driver left plasterboard outside against wall in rain and didn't even knock or call”

Helpful Report

Posted 5 years ago

“We ordered some clearance tiles from Wickes for home delivery when they had 15% offer on as we are trying to do up an entire house on a budget. The tiles were in stock when we ordered them but we requested a delayed delivery date of 4 weeks to enable us to fit the kitchen. The tiles were in stock when we ordered them and 2 days before we were expecting delivery we get an email from Wickes cancelling our order because they had clearly flogged our tiles to someone else!!! Most likely when the 15% deal had ended to make more money!!! If you order tiles to be delivered I suggest you get them delivered immediately so you do not get messed around like we did. They are not to be trusted! They held onto our money even though they knew that they would not be delivering these tiles and the rest of the order. Also check your paint order if you click and collect because I did not and they had given me normal paint when I paid extra for endurance paint and did not realise for several weeks when it was too late to return it!”

Helpful Report

Posted 5 years ago

“I bought two doors from Wickes and found one was damaged. I contacted the store to ask for a replacement and they ordered one to be delivered the next day, it didn't arrive. I contacted Wickes and they told me that the door was out of stock, this made my blood boil as, they should of known this when they ordered it, they had the cheek to offer me 20% off the damaged door, not only is my blood boiling, there's steam coming from my ears I declined this and asked for a second replacement door they ordered the door but I would have to wait eight days for it to arrive. I'm now wrighting this review in disgust as the door didn't ture up again, the door wasn't ordered correctly and it hasn't arrived. Customer support has offered me £50 off the damaged door. I asked the chap on the phone if he would pay £80 for a damaged door, his answer was no so why ask me. I'm now in waiting for the fourth replacement door. I think this is some kind of wind up or a test from God, this doesn't happen in other DIY stores does it??????”

Helpful Report

Posted 5 years ago

“First of all I wouldn’t have given one star but I’ve had to so I leave a review! Absolutely disgusting customer service and rubbish website. I purchased an external door costing £530. It stated it didn’t come with a frame. I’d also checked in store and they told me the same thing. The guy had also looked online. Basically, they did do a frame but had labelled it under the manufactures name instead of the the name of the door! So now I have an expensive door with an unnecessary hardwood frame that doesn’t match and cost slightly less than the insulated perfect colour matched frame. Both in store and head office are rude ignorant and a bunch of liars. NEVER SHOP at WICKES!! The managers excuse was that his staff can’t know everything about their products! How about their premium products!!! Jesus, know something!”

Helpful Report

Posted 5 years ago

“I bought two inturnal door from Wickes Stockton store but had to be ordered online from the store as they didn't have them in stock. I had to wait in all day as there couldn't give an estimated time for delivery. The doors arrived and I decided to hang them the next day as I had limited time that day. When I unpacked them I found that one of the doors was damaged I contacted Wickes and they ordered a replacement door to arrive the next day. I had to wait in all day again as they couldn't give a delivery time. I waited untill 4-30pm and decided to phone Wickes to ask if my door was on the delivery van. I was then told that the door was out of stock and didn't know when it would be available again. I explained that I had been sat in all day waiting for the door that wasn't even coming, they should of known that this door was out of stock when they ordered the replacement. I then contacted customer support, they offered me 20% discount off the damaged door and apologized for the inconvinianc. I personally think that the discount was an insult as I have to repair the damage and I've also lost a day's work. I'll never shop at Wickes again and nether will my customer.”

Helpful Report

Posted 5 years ago

“I would never go back to Wickes. Our bathroom fitting was an awful unprofessional job. Took forever too. As we had a damp floor , which was well known to all concerned, they arrived on day 1 took the floor up and left. And i never saw a whole team of fitters again. Odd day here and there of one person. So the bathroom was not completed after a month! Wish I had known what awful bathroom fitters they employed and I would not have used Wickes and never will again! Customer care dont... they really dont care about the awful unprofessional fitters they use. AVOID AT ALL COSTS! there are other places to buy and fit bathrooms!”

Helpful Report

Posted 5 years ago

“AVOID WICKES!! Terrible, terrible, terrible service. Third week without a bathroom, left with an empty shell of a room and having to go to family and friends to have a shower.”

Helpful Report

Posted 5 years ago

“AVOID WICKES!! Terrible, terrible, terrible service. Third week without a bathroom, left with an empty shell of a room and having to go to family and friends to have a shower.”

Helpful Report

Posted 5 years ago

“all i wanted was prices on kitchen units doors etc, bit like what b and q do, as i will be fitting myself, found a really nice range probably one of your dearest, asked for a price on a roller door cabinet to be told price varies according to range i buy, so it would appear one unit fits all but comes with different price lol, you want me to use your kitchen planning service tell you how much i have to spend and then you plan and then sell us some finance to make up the shortfall🤔 the attitude of your staff outweights there product knowledge one thing for sure i will not be spending my hard earned with yourselves”

Helpful Report

Posted 5 years ago

“Disgusting customer service from start to finish. Would definitely say to anyone, go elsewhere they are not helpful, once you pay they don’t want to know.”

Helpful Report

Posted 5 years ago

“Use Wickes if you don't mind receiving terrible customer service from rude and incompetent members of staff, you don't mind being lied to constantly and you are happy to have your time and money wasted.”

Helpful Report

Posted 5 years ago

“Poor service levels & communication from Wickes. Delivery tracker says "delivered" but no delivery, called twice & after 2 long calls they say "Owww, the courier showed you delivery from one store to another" & I now have to wait for a further delivery! Bad on so many levels!!”

Helpful Report

Posted 5 years ago

“Firstly, I wouldn’t even give the one star that I am forced to give. I took a day off work waiting for my delivery of internal doors, I had a text message last night saying doors will arrive between 8am-1pm today. I have been waiting for the past 5 hours and still have no doors. There is no tracking number or phone number to ring to chase your delivery - absolutely ridiculous. It is now passed 1pm and this is unacceptable customer service - at least have the courtesy to send an updated time schedule.”

Helpful Report

Posted 5 years ago

“We had nothing but problems with this company. We installed a new bathroom last year. Starting with the designer, that wasn't very interested in her job nor giving us any advice, then the builders that were doing everything to increase the estimated quote as much as possible (by hundreds or even thousands of pounds!) and missing parts that extended the bathroom installation for few weeks. The bathroom was finally installed and working. A month ago the toilet cistern broke down. I believed it was still on warranty and called Wickes to fix it. They said no problem, it will be done in couple of days. They sent me a new cistern and went all quiet on me. I call them every second day and they keep saying, that they are looking for a plumber to fix it. They are looking for almost a month now, my only toilet is not working, I have to use a bucket to flush it. Today they told me that my warranty expired and they will fix it as a gesture of good will, but I am welcome to find a plumber and pay for it myself. Never again I will buy anything from them, not a single screw.”

Helpful Report

Posted 5 years ago

“What an appalling customer service. Thank you Wickes for leaving me without kitchen for coming Christmas. The designer did not order enough end panels for the appliances, despite the fact I specifically come back to designer about this point. Kitchen was delivered yesterday, my builder cannot fit appliances as they need to be fixed to the end panel. Called Wickes Duty Manager, who said they can't comment on designers decision and can’t do anything. This week is the last week for worktop templating in order to be fitted before Christmas, templating cannot be done because my kitchen is not complete. No panels due to be delivered anytime soon, no help from the store I have ordered. Wickes how about sending me missing panels??? Have a good Christmas and thank you for ruining my family's one!!! Shame on you!!! I wish I never ordered from you!!!”

Helpful Report

Posted 5 years ago

Wickes is rated 1.5 based on 1,717 reviews