Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.50

1.5 Rating 1,707 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 3rd December 2024

Anonymous

Wickes 1 star review on 14th November 2024

Mr J M Madin

Wickes 1 star review on 23rd October 2024

Alan

"My review has to do more with Wickes in general. The staff in store are lovely and really know their stuff. However, our experience with Wickes as a whole has been completely shocking. Almost 3 years ago we had our bathroom redone and decided to use Wickes for supply and install as thought this would be the least hassle route. However, this was a HUGE mistake. Firstly, the installer completely messed up the initial install. We left him for a day and came back to find out that he had full tiled rather than half tiled, he installed the showerhead on the wrong side, leaky tap and a whole host of other issues. Took us over a year to get those issues sorted (and we ended up just accepting the tiling as it was). We thought things we sorted, then noticed that some wallpaper in the room adjoining the bathroom was starting to peel. On inspection, we discovered significant damp and mould developing due to the shower leaking. We chased for months for them to come out and resolve. They did come out and stated that they had resolved the issues and it did seem better for a while. However, last autumn we were getting flooring replaced in the rooms adjoining the bathroom and, on taking the current floor up, discovered the entire skirting board was rotten and half the plasterboard. Turns out the leaks weren't all fixed and there has been a slow leak for months behind the wall. We got send out replacement items (as they determined they needed to replace the shower (it turned out the original installer hadn't put proper supports under the shower and the flex in the tray was causing small, unnoticeable gaps in the seals), but these arrived well before Christmas and we are still waiting for an installer (towards the end of April). We have been given provisional dates but these never pan out. This was our only shower in the house. Last autumn, because of the issues, we paid over \u00a33k to get our small toilet redone to fit a little shower. This expenditure was solely down to the issues in the main bathroom. I'm now desperate to have the issues resolved but am at my wits ends as to what to do. :-( We've been living without a main shower and with a gaping hole in the wall in the adjoining room.\r\nAs another negative to Wickes. We needed our kitchen redoing last summer and, while we would never use Wickes again for install, we liked some of their kitchen units and decided to purchase and get our own installer to put them in. The units are lovely, but the process of getting the right items delivered was horrific. Half the items missing on first delivery, then several incorrect items delivered. Took so much back and forth to eventually get the correct items. How hard can it be to deliver what is on a clear inventory of items?!?!? To add to this, Wickes refused to collect many of the incorrect items - mainly really long kickboards. So now we are left with the cost of disposing of these?!? This is simply not right. I don't understand how such a company can be so completely shocking at customer service, delivery, etc., in what they do as a business!!!!!"

Anonymous

200

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rubbish company Wickes rubbish customer service I would recommend the public to spend their money to buy items for the home from Selco best service is from Selco they keep their customer really happy the week's director of manager there weird people they don't give right to the customer they give right to the employees I don't know why people go and do shopping at Wickes such a awful company Selco Selco best merchant company”

Helpful Report

Posted 5 years ago

“have never ever endured such bad customer service from a company, you have had many opportunities to recover from the failed delivery but I have been completely let down at all stages. Customer services take a full day to respond to an email and when they do reply it's just to say someone will call you shortly. That call never comes. Delivery was due 30/05/2019 and i'm still waiting after daily chasing. They reply quicker to trust pilot reviews than their actual customer service emails. Still waiting for a phone call that i was promised over an hour ago.”

Helpful Report

Posted 5 years ago

“Cancelled an order for Wickes decking x 2 packs due to being messed about by DXdelivery - promises of delivery then last minute cancelation etc - and general lack of customer care by Wickes. I was well within the 14 day cancellation policy. Spoke to DX on phone ( who had not a clue and blamed Wickes for the cockups and lack of communications) and I told them again (after sending emails also) to cancel delivery. Also spoke to Wickes on phone (after no response to emails) and was told to refuse any delivery attempt as the refund would be processed. DX eventually turned up, well after cancellation(obviously not told) and the driver marked it down as "refused" which is not the same as "order cancelled". Hopeless!! Was promised by Wickes over the phone that a refund for 225.00 would be issued yet I'm STILL WAITING to be refunded! They won't respond to my latest enquiries. DX obviously subcontracted by Wickes yet hopelessly disorganised and Wickes don't seem to give a toss about the customer. I remain out of pocket despite sending a Paypal request (ignored also) and will pursue via a debt collection agency if necessary as well as making a complaint to Trading Standards. Like other reviewers, I strongly advise customers to AVOID buying from Wickes. You have been warned....! (footnote: ordered decking from a local timber company who delivered top quality decking within THREE days! Need I say more?)”

Helpful Report

Posted 5 years ago

“Very poor. Went in to ask for a kitchen design. Had all measurements ready and we knew exactly what we wanted. Designer doesn’t work weekends! (Surely main time for them to be around) so they took our drawings and said they would be in touch. 2 weeks later chased. Still not got round to looking at it. We knew what we want and were ready to go ahead but will now go elsewhere. Seems they don’t care about customers and will surely go out of business soon. Will serve them right.”

Helpful Report

Posted 5 years ago

“Items not delivered. Spoke to customer services twice today and assured they'd arrive today. Deliveries finished 2 hours ago, nothing has arrived. No reply to DM they requested for on twitter or any further communication from them view email, phone or text.”

Helpful Report

Posted 5 years ago

“Shocking staff. Typical jobs worths. Trade customer....no more. Deleted trade pro and instructed all employees never to go back in a wickes or travis perkins. All over trying to return and exchange a £21.99 single pack of tiles from a £600 order. Refused Reading branch is awful”

Helpful Report

Posted 5 years ago

“terrible service, misleading customers to free delivery over £75 , but is false advertising (click bait to voucher codes on websites , hot deals, groupon etc) very misleading and poor satisfaction- rang customer services, spoke to the chat service, they said there are making changes. But i think it to fool customers to be honest”

Helpful Report

Posted 5 years ago

“Terrible customer service. I was promised a refund would be easy but I had to repeatedly contact them to get this. Delays and a refusal to answer questions made this a very unpleasant customer experience in the Botley Branch in Oxford. Terrible customer service.”

Helpful Report

Posted 5 years ago

“Bizarre online ordering. Let's me add items for delivery up until the point when I select delivery day, then I'm told items are out of stock please remove from basket 😂 Items are there for click and collect obviously with a 5 hour round trip for me at least. If items are available at my nearest store why can't they be delivered? I'd be tearing my hair out as a director of this company, look how bad the reviews are. Hopeless.”

Helpful Report

Posted 5 years ago

“Awful customer service and clearly keep working with suppliers who consistently let their customers down.”

Helpful Report

Posted 5 years ago

“Wickes rip people off we spend over 12 grand I took them to install kitchen over year and everything's falling off pretty much and when you rang them they do not do with it so anybody see that think twice before you go to them f******”

Helpful Report

Posted 5 years ago

“I won't be buying from Wickes again, ever. Placed an order online including delivery. One item arrived incomplete with its fittings missing. Worse, I'd ordered 160 bricks and only 125 were delivered. Unfortunately I didn't notice until I'd stacked them up half hour later and counted them. Wickes didn't want to know. Swore blind they'd checked out and shipped 160. So either they can't count or their delivery driver stole or mislaid 35 bricks. The person I spoke to at the Wickes store said they used third party delivery companies so it wasn't their problem. Way to lose a customer Wickes. I've spent thousands with you over the years and we'd even got an expensive kitchen lined up from you too. You can forget than now. I won't be buying anything from Wickes online or in store ever again.”

Helpful Report

Posted 5 years ago

“Ordered decking, waited 2 weeks and received a text from DX that it would be delivered the following day (Friday). Took day off work at short notice, stayed in all day, heard nothing, not even given a time slot. Called Wickes Saturday morning to complain, said they would email the supplier (what's that about). Back to work Monday, receive a text that my delivery would arrive today and upon checking the DX tracker later that day see that it has been delivered and I apparently have signed for it despite being sat in my office at work. Get home to discover that 6 out of the 10 packs of longer decking ordered are split. The shorter lengths - 4 out of 10 are split and look a lot older and more weatherbeaten, like they have been sat in a timber yard for a very long time. Wickes now asking for photos of the damage, all I want is for them to be taken away, get a refund and forget about ever dealing with Wickes again. Steer clear.”

Helpful Report

Posted 5 years ago

“Awful service from Wickes, ordered our kitchen only to have several doors damaged delivery was terrible as they stacked the units against the wall causing some items to bow. After several calls managed to get some units replaced, then came the real nightmare of the worktop, template was organised for one date so booked day off work for them not to turn up, Wickes said was an error so was rearranged. Worktop was installed less than an hour upon inspection found top in need of a clean, fitters said not to touch due to the silicon being wet and would be ruined if it was clean and leave for 24hours. Next day we cleaned the surface to find a circular mark and several marks on the worktop not what we was expecting so after several emails and phone calls and chasing the customer service team is a joke at first they said they would inspect the worktop for then change their mind and state there is no fault with the worktop and that they will not pursue with our claim?”

Helpful Report

Posted 5 years ago

“Designers that measure your space wrong, fitters that can't fit and hack away at your worktop, customer services that are incompetent and do not deal with issues! If you want all this then shop at Wickes!! Good Luck if you do, I feel for you I really do!!! 😡”

Helpful Report

Posted 5 years ago

“At first glance, we have a solid new kitchen, and in the early stages, staff were accommodating and friendly. However, our experience was marred by numerous frustrations and inconveniences, and we are thoroughly dissatisfied with their aftercare. From start to finish, it's been a hassle! The design had to be changed multiple times; they seemed keen to push us over budget and overlooked practicalities. The kitchen was delivered several days before workmen were due and relegated to the garden (and rain) - apparently they only deliver two days of the week. Our fitter was hardworking and knew his stuff, but he seemed to be in such a hurry he had half the units erected before everything old was removed - the brand new (white!) shelves were filthy and used as a workbench. He did clean up, but why risk damaging them in the first place? When the freezer didn't work, Wickes offered to send an engineer to fix it, and only replaced it when we argued we were paying for a new, working one! We were appalled to see that cupboards were mounted over large holes in the plaster work, and learn that's standard practice for Wickes - we had to beg the workmen to fill the more visible pitting. So whilst the kitchen now looks 'fine', we're the type of people that care about what's underneath and do not feel we received the full package we were paying for. Similarly, there are little issues that may not be a concern for others, including uneven tiling, broken light covers, partially concealed wiring, and chipped woodwork. We readily admitted these were small but their inability to solve minor requests (replacement covers and touch up paint) dragged on for so many months that our list of irritants grew longer and we became incensed. All of our complaints, we were eventually told, were within their "tolerance", but it's simply less than we expected of the so-called no.1 kitchen fitters. Seven months on, we still haven’t received items we were promised. I can only say it's a disappointingly far cry from the exemplary experience we had with Courts 12 years ago. To sum up, if you want fast and functional, or you're doing your house up to sell, they're certainly adequate. If you're looking for a quality finish and good customer care, think again. Had we been advised properly on some of the services they didn’t include, and their style of working, we would have looked elsewhere.”

Helpful Report

Posted 5 years ago

“They do not answer the phone if you have a problem. I have received a damaged radiator, I just want to get it collected and a new one delivered. They just keep you hanging on the line whilst they push adverts, they don't even tell you at what position in queue you are... I've been waiting 20mins...”

Helpful Report

Posted 5 years ago

“Kitchen worktop joint a crack has appeared on it, doors on cupboards dont feel secure, brass nobs are peeling, and induction hob smell like it’s burning underneath. After spending a lot of money at wickes I didn’t expect this twelve months on.”

Helpful Report

Posted 5 years ago

“The kitchen design process seemed good and the quality of the product was good. However, the after sales service of wickes was appalling, I have also been left out of pocket following my designer's over specification of materials, and have been informed nothing can be returned and no refunds given - I asked for a designer to come in order to make the best use of the space with the least waste of both space and materials - I am not the expert it was not my mistake that I have ended up with more materials than necessary. Apparently it is in the paperwork that there are no refunds and the sales/designer would have told me this - well I can assure you he did not tell me this and in the paperwork I can find that bespoke and special orders cannot be refunded but it isn't bespoke and its a standard order seeing as the kitchens are not in stock to collect - so what is a customer expected to do? Also Wickes website gives information on how to return and get refunds on goods but when you phone they say no, phone the branch and they will decide and then they say no refunds. I am a panel short which the designer missed but am loath to spend more money when I have hundreds of pounds sat in my house still in packaging that I have no idea what I am supposed to do with. Been through to see the sales/designer today as apparently he is the person who i have to speak to. Apparently it will be his decision to refund me or not for his error with a tape measure ...... on his lunch when i got there and had disappeared off the face of the earth when I returned. Allegedly, because I have also complained on another review (trustpilot) a generic reply says my complaint has been passed on to the relevant people to investigate my complaint I'm not holding my breath but I will be going back to the store because I am not getting stuck with the cost of their designer's mistake. If you use Wickes designer please get another company to come and measure and compare the 2 to see how many extras have been added and check the refund policy.”

Helpful Report

Posted 5 years ago

“45 days of order and payment, still waiting for the decking boards.... Wickes should be thankful I don't have an option of 0 or negative stars. To start with, I ordered decking boards and some timber on the 8th of April and received the timber in a couple of days' time, however I haven't got the privilege of having the decking boards yet!! I order, I pay, I get the items delivered, such a simple transaction has taken over one and a half month. Numerous emails to Wickes only gets me as far as 'a lead time of 28 working days'. Now I have lost all the calculation as whether it has been 28 working days or not!! Then I receive email from DX with a delivery date confirmed for 23/05/2019; 8am to 8 pm, so I leave all other tasks behind and wait for the delivery as the email clearly says ''Deliveries dates are unable to be reschedule''. At 3 pm today, I receive another email that says the delivery won't happen today!! Totally unacceptable... The timber has all been laid for the decking and this decking board seems to me like a fairy tale... Is there anyone who can actually help me get the decking boards that I've paid for??”

Helpful Report

Posted 5 years ago

Wickes is rated 1.5 based on 1,707 reviews