Wickes Reviews

"I thought going with a big company I would be well looked after what a joke.\r\nHigh end kitchen less than a year old \r\nFitted by newly qualified installer\r\nEverything that could go wrong went wrong.\r\nNow waiting for an installer \r\nAnd being told by customer service\r\nI\u2019m not a priority \r\nAnger is an understatement \ud83e\udd2c"

"Rubbish company complained about goods I had bought from local store which were neither fit for purpose or of merchantable quality under sales of goods act 1979 as amended 1994.\r\nTold via customer services email to return them in original condition with receipt providing they were less than 30 days since purchase.\r\nHow can I return a paint brush with bristles falling out of I have not used it how would I know ?\r\nSuggest using B & Q, Homebase, Tradepoint anyone except Wickes."

"Rubbish company complained about goods I had bought from local store which were neither fit for purpose or of merchantable quality under sales of goods act 1979 as amended 1994.\r\nTold via customer services email to return them in original condition with receipt providing they were less than 30 days since purchase.\r\nHow can I return a paint brush with bristles falling out of I have not used it how would I know ?\r\nSuggest using B & Q, Homebase, Tradepoint anyone except Wickes."

"Kitchen installation we have been left without a sink and washing machine machine as the pipe work was installed incorrectly when we put the taps on the washing machine fills up with water. \r\nThe hob has been installed unlawfully as they have missed off the plate that\u2019s meant to go under the hob which I was advised by a gas safety engineer of 45years who keeps upto date with the current regulations. Gaps all under the kitchen cabinets and the fridge door hasn\u2019t been fitted correctly as there is no seal when the fridge door is shut. Wrote a formal complaint to wickes which we have been waiting to hear back from for about 6 months now being fobbed off by saying they are waiting to hear back from various different departments but no outcome. Highly recommend staying well clear from wickes"

"Kitchen installation we have been left without a sink and washing machine machine as the pipe work was installed incorrectly when we put the taps on the washing machine fills up with water. \r\nThe hob has been installed unlawfully as they have missed off the plate that\u2019s meant to go under the hob which I was advised by a gas safety engineer of 45years who keeps upto date with the current regulations. Gaps all under the kitchen cabinets and the fridge door hasn\u2019t been fitted correctly as there is no seal when the fridge door is shut. Wrote a formal complaint to wickes which we have been waiting to hear back from for about 6 months now being fobbed off by saying they are waiting to hear back from various different departments but no outcome. Highly recommend staying well clear from wickes"

"Kitchen installation we have been left without a sink and washing machine machine as the pipe work was installed incorrectly when we put the taps on the washing machine fills up with water. \r\nThe hob has been installed unlawfully as they have missed off the plate that\u2019s meant to go under the hob which I was advised by a gas safety engineer of 45years who keeps upto date with the current regulations. Gaps all under the kitchen cabinets and the fridge door hasn\u2019t been fitted correctly as there is no seal when the fridge door is shut. Wrote a formal complaint to wickes which we have been waiting to hear back from for about 6 months now being fobbed off by saying they are waiting to hear back from various different departments but no outcome. Highly recommend staying well clear from wickes"

"My review has to do more with Wickes in general. The staff in store are lovely and really know their stuff. However, our experience with Wickes as a whole has been completely shocking. Almost 3 years ago we had our bathroom redone and decided to use Wickes for supply and install as thought this would be the least hassle route. However, this was a HUGE mistake. Firstly, the installer completely messed up the initial install. We left him for a day and came back to find out that he had full tiled rather than half tiled, he installed the showerhead on the wrong side, leaky tap and a whole host of other issues. Took us over a year to get those issues sorted (and we ended up just accepting the tiling as it was). We thought things we sorted, then noticed that some wallpaper in the room adjoining the bathroom was starting to peel. On inspection, we discovered significant damp and mould developing due to the shower leaking. We chased for months for them to come out and resolve. They did come out and stated that they had resolved the issues and it did seem better for a while. However, last autumn we were getting flooring replaced in the rooms adjoining the bathroom and, on taking the current floor up, discovered the entire skirting board was rotten and half the plasterboard. Turns out the leaks weren't all fixed and there has been a slow leak for months behind the wall. We got send out replacement items (as they determined they needed to replace the shower (it turned out the original installer hadn't put proper supports under the shower and the flex in the tray was causing small, unnoticeable gaps in the seals), but these arrived well before Christmas and we are still waiting for an installer (towards the end of April). We have been given provisional dates but these never pan out. This was our only shower in the house. Last autumn, because of the issues, we paid over \u00a33k to get our small toilet redone to fit a little shower. This expenditure was solely down to the issues in the main bathroom. I'm now desperate to have the issues resolved but am at my wits ends as to what to do. :-( We've been living without a main shower and with a gaping hole in the wall in the adjoining room.\r\nAs another negative to Wickes. We needed our kitchen redoing last summer and, while we would never use Wickes again for install, we liked some of their kitchen units and decided to purchase and get our own installer to put them in. The units are lovely, but the process of getting the right items delivered was horrific. Half the items missing on first delivery, then several incorrect items delivered. Took so much back and forth to eventually get the correct items. How hard can it be to deliver what is on a clear inventory of items?!?!? To add to this, Wickes refused to collect many of the incorrect items - mainly really long kickboards. So now we are left with the cost of disposing of these?!? This is simply not right. I don't understand how such a company can be so completely shocking at customer service, delivery, etc., in what they do as a business!!!!!"