Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.50

1.5 Rating 1,702 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 23rd October 2024

Alan

"My review has to do more with Wickes in general. The staff in store are lovely and really know their stuff. However, our experience with Wickes as a whole has been completely shocking. Almost 3 years ago we had our bathroom redone and decided to use Wickes for supply and install as thought this would be the least hassle route. However, this was a HUGE mistake. Firstly, the installer completely messed up the initial install. We left him for a day and came back to find out that he had full tiled rather than half tiled, he installed the showerhead on the wrong side, leaky tap and a whole host of other issues. Took us over a year to get those issues sorted (and we ended up just accepting the tiling as it was). We thought things we sorted, then noticed that some wallpaper in the room adjoining the bathroom was starting to peel. On inspection, we discovered significant damp and mould developing due to the shower leaking. We chased for months for them to come out and resolve. They did come out and stated that they had resolved the issues and it did seem better for a while. However, last autumn we were getting flooring replaced in the rooms adjoining the bathroom and, on taking the current floor up, discovered the entire skirting board was rotten and half the plasterboard. Turns out the leaks weren't all fixed and there has been a slow leak for months behind the wall. We got send out replacement items (as they determined they needed to replace the shower (it turned out the original installer hadn't put proper supports under the shower and the flex in the tray was causing small, unnoticeable gaps in the seals), but these arrived well before Christmas and we are still waiting for an installer (towards the end of April). We have been given provisional dates but these never pan out. This was our only shower in the house. Last autumn, because of the issues, we paid over \u00a33k to get our small toilet redone to fit a little shower. This expenditure was solely down to the issues in the main bathroom. I'm now desperate to have the issues resolved but am at my wits ends as to what to do. :-( We've been living without a main shower and with a gaping hole in the wall in the adjoining room.\r\nAs another negative to Wickes. We needed our kitchen redoing last summer and, while we would never use Wickes again for install, we liked some of their kitchen units and decided to purchase and get our own installer to put them in. The units are lovely, but the process of getting the right items delivered was horrific. Half the items missing on first delivery, then several incorrect items delivered. Took so much back and forth to eventually get the correct items. How hard can it be to deliver what is on a clear inventory of items?!?!? To add to this, Wickes refused to collect many of the incorrect items - mainly really long kickboards. So now we are left with the cost of disposing of these?!? This is simply not right. I don't understand how such a company can be so completely shocking at customer service, delivery, etc., in what they do as a business!!!!!"

Anonymous

Anonymous

197

Anonymous

Anonymous // 01/01/2019

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“Because I am a shielding coronavirus vulnerable person I placed an order for delivery. After waiting weeks it arrived incomplete and useless as the missing item was critical. Having spent hours over several days getting through I was promised a delivery of the missing item and it didn't arrive. many hours on calls later more promises which I have zero confidence in being met. Absolutely terrible service especially as only contact method is phone which literally takes most of a day to get through”

Helpful Report

Posted 4 years ago

“Placed an order 3 weeks ago for 5x tins of exterior paint. Delivery arrived, with only 2 of the tins. Delivery person said 'yes, we're aware, other 3 tins will be with you this afternoon'. They didn't turn up. Spoke to relevant store that were apparently responsible (Anerley) and told that they don't have them. Spoke to store manager, promised to call me back that morning. Rang me back at 3.30pm, saying he can't help and I'm welcome to return them. Obviously this was to be done at my expense, having already had decorators arrive that couldn't do the work. Shocking service. Blaming Covid, despite having had 3 weeks to sort it out. Could barely string a sentence together, every other word was 'yeahyeahyeah'. I won't be using Wickes again.”

Helpful Report

Posted 4 years ago

“Should have read reviews before ordering from them. Wickes customer service is disgusting, not even worth 1 star. Received delivery last Friday, 12th June. There was 1 item missing and 1 item damaged. Tried to contact customer well over 30 times by phone. Have also left numerous messages for a 'call back', all of which have gone unanswered.Have also emailed CEO, again no reply. Missing item turned up 3 days later, but damaged item still not replaced, as I cannot get through to the customer services by any means. Cannot spend any more of my time with this company, so have given up and cut my losses. So glad I haven't placed my order for kitchen units and equipment, with an estimate of around £5/6000. Their loss. Use their delivery service and customer services at your peril!! You've been warned.”

Helpful Report

Posted 4 years ago

“I can only agree with the reviewer who said that Wickes take your money and don’t deliver. I’ve been waiting for 5 weeks, am unable to get a reply from their now closed ‘customer service’ email, and cannot get through on the phone. Please avoid at all cost. In the space below it asks ‘how did you communicate with Wickes’. I can’t.”

Helpful Report

Posted 4 years ago

“Wickes aren't willing to accept they can't cover the demand but refuse to stop taking orders because they care more about money than customers. I waited 4 weeks for my order and then 40% of it didn't turn up. The delivery guy told me they load whatever is available on the day so it's a lottery what you get if anything at all. Complain to customer service? They automatically respond to emails telling you to phone instead. The phone number is almost always engaged, when I got through I waited for over an hour to be told they'd escalate it to the store who'd call me in 5hrs, the store didn't call and when I called the store there's no answer.”

Helpful Report

Posted 4 years ago

“Without question THE worst retail experience I have ever had. Numerous problems from the get-go, 41 phone calls to Wickes so-called customer service all unanswered. 3 emails to Wickes CEO David Wood, ignored. Numerous emails to Wickes head of customer service which were met with a big slice of "computer says no". Wickes is a troubled business with ineffectual leadership and is doomed to fail at this critical point in time.”

Helpful Report

Posted 4 years ago

“Awful service, more than 1h30 on the phone. No solutions given, no email to complaint. No tracked delivery, no options given, no time frames just stay at home from 8am till 7pm. Within 7 days delivery means, we will do our best to deliver after 7 working days.”

Helpful Report

Posted 4 years ago

“Unbelieveble!!! I have placed one order on the 24th May and another one on the 25th. I have received only a small part of the first order, and I am still waiting for the second order.. I am actually on the phone and I have been waiting for 37 minutes for someone to answer the phone!! NEVER AGAIN will I order something from Wickes!!!”

Helpful Report

Posted 4 years ago

“how this company still manages to trade i will never understand it fails on all levels and makes you waste your time so many times”

Helpful Report

Posted 4 years ago

“Ordered a "Keter Store It Out Max" that arrived on 29th April While building the unit I found two parts were bent/cracked and broken I first contacted their customer services on 3rd May to let them know of the issues They replied on the 11th May stating I needed to call their aftersales team Every time I've tried calling the aftersales team it's engaged I have followed up via email on 21st May, 8th June and 15th June (the date of this review), all have been ignored So I'm currently left with a unit that is not fit for purpose - very disappointed.”

Helpful Report

Posted 4 years ago

“A totally disastrous company to deal with. If you have a problem with an order your are in trouble. They have no intention of helping you resolve any problem, they just don`t care. We bought a Keter Store-It Out Midi Outdoor Plastic Garden Storage Shed. There were holes in the base and a crack and also lid hinges missing. It looked like a returned item when it arrived, just thrown back in the box and dumped on us. No refund given no missing parts sent. Absolutely SHOCKING!”

Helpful Report

Posted 4 years ago

“Total joke of a company cancelled our order the night before the delivery , based on lack of supply of materials even though our order was placed four weeks ago took our money straight away over £250 and its been sat in their bank account ever since . Customer service is a joke may as well no have one takes ages to get through and they couldnt really care less , we wanted to speak to the person involved in sending us the last minute e mail and guess what , she was busy hahahah COWARD !! PLEASE TAKE THIS REVIEW SERIOUSLY WICKES ARE A SHAMBLES , THEY DO NOT CARE ABOUT CUSTOMERS IF A COMPANY THINKS ITS ACCEPTABLE TO E MAIL THE NIGHT BEFORE THE DELIVERY AND CANCEL IT AND THINK THATS OK THEN THEY DESERVE TO HAVE NO CUSTOMERS , WHICH IS WHY WE FAMILY AND FRIENDS WILL NEVER USE WICKES AGAIN , PLUS WORD OF MOUTH TO OTHER PEOPLE WILL BE AVOID LIKE THE PLAGUE !!! IF I COULD GIVE NO STARS I WOULD .”

Helpful Report

Posted 4 years ago

“AWFUL, SHOCKING NO CUSTOMER SERVICE, MY FLOORING WAS BROKEN AND DAMAGED EVERY PIECE OF IT WHEN IT WAS DELIVERED, CANNOT GET THROUGH TO WICKES ON THE PHONE, VERY DISTRESSED BY THIS EXPERIENCE AND WILL NEVER USE THEM AGAIN, EMAILS BOUNCE BACK FROM CUSTOMER SERVICE DEPT, I HAVE ALSO EMAIILED MANAGEMENT WHO HAVE NOT REPLIED THEY ARE HIDING FROM THE PAYING CUSTOMERS, DO NOT SUPPORT THIS BUSINESS IT IS DREADFUL AVOID AVOID AVOID SEE NUMEROUS COMPLAINT REVIEWS SPEAKS FOR ITSELF”

Helpful Report

Posted 4 years ago

“I have decided to review Wickes again after reading about other customers experiences. My complaint in the main was due to the fitting of my kitchen my other concerns which I have voiced are well documented ie bad design lack of being able to give a correct delivery date the list goes one. The worst was using Wickes 'Trusted and approved fitters.' I asked Wickes on many occasions what qualifications they had but never got an answer or indeed answers to any of my questions. The workers were told by the boss of C & C, Wickes trusted and approved fitters to refit the kitchen before plastering. I have contacted many outlets to see if this was the normal practice and the answer was a resounding NO. On complaining to Wickes about the state of the kitchen and sending about 40 photos to their complaints dept, C & C sent the plasterer back with a tube of polyfiller to put things right. This would have been laughable but believe me it was far from funny. The worring thing was the Boss of C & C the so called trusted installers saw for himself what was going on and did nothing hence I was labelled 'trouble' for contacting Wickes direct. Like many who have reviewed Wickes on this page you experience a complete shut down after a while and I doubt my concerns will ever be addressed or recompensed for such an awful experience or what it will cost me to put things right. So some pointers if you are going to Wickes for your new kitchen. 1. You are locked it to a finance company so you cannot withhold your hard earned money until you are pleased with the finished job. 2. Its no good writing to Mr David Wood CEO as I am sure he is a figment of my imagination. 3. If you accept any remuneration for bad service you are not likely to see any of it. 4 This is the most important, they already have your money so Wickes are not bothered and hope we, the betrayed customers will just get fed up and go away. If you see Wickes new video for your new kitchen it all sounds so wonderful but please take care. Make a note of everything take lots of pictures of the on going installation. Keep a diary of events never pay the fitters extra money unless you are absolutely sure its not all ready been paid for. Check when you pay the fitting company the final bill that it is correct. You have been warned. Lastly I don't expect anything will be done as Wickes has 5 stars on Trust Pilot how they have managed this is beyond me. Take care and stay safe all you Wickes customers.”

Helpful Report

Posted 4 years ago

“Cricklewood staff extremely rude and arrogant. Shouted at me for coming into the store whilst pregnant which is absolutely ridiculous. Learn some customer service skills.”

Helpful Report

Posted 4 years ago

“Horrific - jumped on the covid-19 band wagon. Took everyone's money when they could not deliver... been waiting 6 weeks for my order. 2.5 hours on phone to customer services. Big problem.”

Helpful Report

Posted 4 years ago

“My complaint is about Wickes supply and install a kitchen back in Janaury 2020. From not being able to organise a delivery date to horrendous 'kitchen fitters' it was a shambles from the start. This was made worse by being an elderly consumer and living alone I was treated to ageist remarks and constant demands for extra cash as parts of the on going fitting was 'not included in the price paid'. I constantly told Wickes and asked for support but Wickes kept referring me to the installers as it was deemed a separate contract even though Trading Standards advised this was not so. Laminate flooring was laid over existing carpet instead of the floor being screeded and plastering was was done after all units installed and flooring laid and new work tops fitting. But I got all the blame as after each job done I was asked by the fitter that if I didn't sign their work sheets they would not be paid and when the fitter left I was told that their boss had labelled me as 'trouble'. I have had a series of correspondence with various managers and was only offered £200 which would not cover the costs of putting things right. Due to the constant stone walling and being 'trouble' and with all that is going on with this terrible lockdown (which I feel sure Wickes will blame me for) I wrote to Mr David Wood CEO, for his view but got no reply. I did tell a My Nyendwa that I would accept £500 in settlement to be donated the hospital Cancer unit where my late Husband had his treatment. I have heard nothing since and have been unable to get contact him. If you watch Wickes new slick video and if you are looking for a kitchen it implies 'Your Trust OUR Installers. I was constantly told that the installers had nothing to do with Wickes. It also says 'OUR' experienced installers will fit your kitchen to the highest standards, so you can relax knowing your kitchen is in safe hands' I did get a call over a week ago from Mr Jon Robinson who said he as an independent advisor and Trading Standards were looking into this. When I rang Mr Robinson his answer phone announced 'Mr Robinson, Wickes Claims Manager' so Wickes was looking into Wickes complaints so how does that work. So by all means enjoy a lovely new kitchen from Wickes and if are an elderly consumer remember take someone you trust with you and NEVER NEVER sign anything you don't fully understand.”

Helpful Report

Posted 4 years ago

“Is this a legal business? I ordered 6 bags of compost on 15 of April and I paid £56! with scheduled delivery on 12 of May, Around 19 of May I received a refund of £42.72!!! (Promotions no longer applicable!!) Could somebody tell me if it is legal to rob £13.28 for nothing?? Of course no answer for many emails!”

Helpful Report

Posted 4 years ago

“If I could have put 0 stars, I would have. I have recently had the most horrendous experience with Wickes. I am currently owed approx. £100 worth of refund for an order which I was informed a day before expected delivery that they could not fulfil due to lack of stock, despite me processing my order 3 weeks prior and my order being confirmed as in stock.I also have a second order which has been missing for a week, which I have had no communication about or refund for. I have tried contacting the store directly, and the customer service department which they are either not answering or I am facing 1-2 hour waits each time, and so far have no outcome to my queries. I have just been cut off speaking to an advisor and have had no follow up call, despite having my contact number on file. I would urge anyone to avoid buying anything online from Wickes currently, as it's likely you will not receive your order, or your money back.”