Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.50

1.5 Rating 1,713 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 10th January 2025

Abraham Elfasi

Wickes 1 star review on 3rd December 2024

Anonymous

Wickes 1 star review on 14th November 2024

Mr J M Madin

204

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a sinclairfire alarm from wickes on around 5th October 2018. I called them mid month to ask what was going on as I hadn't received anything. They advised they will contact their supplier to see what is going on. This happened about... 4-5 times? Each time they said they would contact their supplier to see whats wrong. After about another week of this I got a bit fed up so when I called and they said they were going to call their supplier I asked them to give me the supplier's number instead so I could call them. They assured me that they wouldn't answer. I called the number and someone answered first time. They informed me that the supplier (SinclairFire) was no longer there, and that they were a different company. I checked company details for SinclairFire and could see they had dissolved in September.. 2017!! Wickes still have items for sale from this supplier even now (Oct 2018). I called Wickes back up again to explain what I'd found, disappointed that I had to do someone else's job for them. They said they would contact their buyer to see if they had contact from the supplier. 2 more days pass and I get a call back (first time I've been called back when they said they would!) saying the supplier is no longer trading (no kidding). The only compensation I got out of this was £20 for the time wasted. The thing that I find most alarming about this is it took a random customer like me to get so annoyed with their incompetence that I had to take matters into my own hands, contact Wickes' suppliers myself, and tell Wickes what was going on, basically doing their job for them. If it were not for me they would likely still have these items on their website for sale, over a year after supplier had dissolved it's company!!! Apart from all that... the lady on the phone was very nice at least - thanks for your patience Lauren!”

Helpful Report

Posted 6 years ago

“Good offers but when you bought any item that horrible after sale service. Delayed deliveries, baseless excuses and finally cancellation of order. Happened twice”

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Posted 6 years ago

“the quality of Wickes kitchen units is absolutely appalling and so is the workmanship of it's fitters”

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Posted 6 years ago

“Delivery that still wait, and next time pay always with PayPal and open always a dispute case . I order last Friday few bits and pieces for next day delivery that was Saturday . From the 3 items i received only the 1 without any excuse . There is heaps of stock at any of their store based on what they say at their website . Still waiting an answer . That was my first and last order as i am new in the country.”

Helpful Report

Posted 6 years ago

“Had a derlivery planed for 23rd of October had called the derlivery department 2 days before my derlivery and day before for a time slot they told me I would get a call and text message and I had none i called on the day and told me my derlivery was on the 22nd which I know they are not telling the truth as I was calling and checking for derlivery information I lost a days work and money plus a friends time as they don't derliver to your door I think that it's outrageous I booked a derlivery for the next day the 24th let's see what happens and I will keep review sites upto date will this Edit”

Helpful Report

Posted 6 years ago

“Bought and had bathroom installed through wickes! Installer has had to come back and repair a number of issues! They have even damaged my hallway flooring ((the hallway creaks and moves and there and lumps bulging up from under the carpet) wickes answer, they will never accept liability for it. You waited 3 weeks to tell us, well Wickes, I called your customer service team on several occasions requesting a call back, was not waiting 15 min to speak to someone, never got the call back so sent and email, took them 3 dats to come back to me! And there are still faults with my bathroom and I do not want the original installers back! So so cross!”

Helpful Report

Posted 6 years ago

“I ordered an ex-display bath screen and it arrived on time but I was out at the time. They tried to call three times on my mobile but I was unavailable. Citysprint took it back to the Wickes office in Caerphilly and I phoned them for an update. The operations manager phoned me personally to reschedule the delivery free of charge. It arrived as promised in the morning slot. Very impressed! Not installed the screen yet but for the price, I can't really go wrong.”

Helpful Report

Posted 6 years ago

“Ordered 3 doors twice, once by online , then by their phone orderline. No delivery the first time, wrong sizes the second time, because they didn’t have the sizes I required. Did they think a 2”6” door would fit in a 2”9” space. Complete waste of time”

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Posted 6 years ago

“I am very happy”

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Posted 6 years ago

“Competitive prices, quality product and good customer service”

Helpful Report

Posted 6 years ago

“ORDERED SOME VAPOUR BARRIER FROM BICESTER STORE. ON ARRIVAL THE LADY PROCESSES MY ORDER WITH A SMILE AND MADE MY DAY BETTER.”

Helpful Report

Posted 6 years ago

“Another "store" that I am sure will be shutting down due to lack of sales soon. I ordered a shower of them 10 days ago, with the delivery expected today (8th October) that in itself is poor, in this day and age to take 10 days to deliver an in stock item. As I had not been called the day before as described in their E mail to be, to arrange a delivery time, I rang their customer service, only to find that the shower was damaged and as it was in the clearance they didn't have anymore. Well thanks for the heads up Wickes! Over a week to make a delivery and still unable to let me know nothing was being delivered until I rang them, I was offered a 10% discount of anything else I would like delivered instead. (Although there is no guarantee I will actually get it. Another customer lost Wickes, well done!”

Helpful Report

Posted 6 years ago

“Worst customer service. i hope this dissuades people from being lured into the initial friendly proactive service... as soon as you have signed then you are literally left on your own. The fact that they outsource some of the work to contractors makes matters worse as you not only have to deal the worst customer service but you then also have to chase contractors to finish the job... Don't sign the contract!”

Helpful Report

Posted 6 years ago

“Very poor and slow response from customer service and whatever the problem was they said that it was the installers failed when clearly it was not”

Helpful Report

Posted 6 years ago

“Don’t buy into all their current advertising, making out as though they’ll take care of your kitchen. The only thing they’ll do is take you for a ride: “Do it right.” They’ll do you right. Our “specialist works” more than doubled in price from the £1.2k fee prior to placing the order to £2.8k after placing the order. This was already on top of their “flat installation fee” of £2.9k. We were then quoted another £700 for tiling and, sit down before you read this, another £1000 to paint the kitchen(just in white, not melted gold mixed with unicorn tears or anything like that), leading to a total installation fee of £7500(no cabinets no appliances no flooring, JUST fitting), for a kitchen in which if I lay down I can touch both walls. They then can’t seem to understand why you want to cancel your order. They become quite dismissive and suddenly hard to contact. It’s so bizarre. We were also told that the only way to lower this fitting cost was if we paid our fitter cash so he can avoid paying VAT. Sounds legit. All in all, really unhelpful and really quite rude. Wrenn is only over the road.”

Helpful Report

Posted 6 years ago

“I recently spend over £10'000 with Wickes on a kitchen & small Bathroom and the full process from design to install was a complete joke. The bathroom was measured incorrectly so the items ordered did not actually fit the room leaving us for a full week with no bathroom in a house with no other bathroom facilities. The tiles we were supplied all came from different batches so were all different shades and looks like a patchwork quilt. Because the items didn't fit we now have a L shaped corner unit in the centre of the bathroom. Our kitchen experience was far worse, we were 3 days into a 4 day fit and on the final day the Wickes fitter just didn't turn up leaving us with an unfinished kitchen, no utility or worktops. He eventually got back to us at 14:00 to advise he was on another job! We had a tiller and flooring booked to be fitted on the weekend which all needed to be cancelled. The Management have been a joke - Even after raising a formal complaint. I'm currently dealing with a guy called Burhan from the customer relations team who basically just wants me off the phone, doesn't listen and talks over me any time I try to raise a point. I have 3 children 1 of which is disabled and this has caused a huge amount of problems for us throughout and Wickes just don't care! So far they have offered me nothing other than covering half of some of the extra charges we got from tradesmen and I genuinely don't feel like they actually care so my advice would be to book with a company that is reputable no the cheapest! The worst thing is all of our stuff is on credit so we will be paying for 4 years for our scratched work surfaces, miss matched tiles and horrible memories. Using Wickes was the biggest mistake I have ever made and I will regret it until I can replace the mess they have left in my house!”

Helpful Report

Posted 6 years ago

“We purchased a top of the range kitchen from Wickes Cribbs Causeway Bristol (store that has now disappeared!) because it had a 10 year guarantee and after 18 months a door split. The manufacturers said it was not their fault and refused to replace it. The store sent us a new door as a goodwill gesture and said someone would come to fit it and have been stringing me along for 6 months that a fitter would soon be coming and now the store has gone and I’ve been told that this will not be happening. It clearly was a manufacturers fault but what happens when something else goes wrong? The 10 year guarantee appears to be useless. I WOULD STRONGLY ADVISE NOT TO BUY A KITCHEN FROM WICKES.”

Helpful Report

Posted 6 years ago

“From recent experience with Waltham Cross branch, the manager ran away and didn't confront me to explain the mess they did in the price. I contacted the customer services and made official complaint and the manager did not apologise and they did not hounor their catalogue price! I just received a call in the morning from a woman telling nothing we can do except apologising to you. What a waist of time!”

Helpful Report

Posted 6 years ago

“What is it with the Fareham store??? I haven't used Wickes for a few years as I simply haven't had a need to, but I used to use the Portsmouth & Waterlooville stores and they were fine. Having recently moved house and now living near the Fareham store I decided to go there for various items, and have been there 5 or 6 times. Each and every time I go there I find the staff unhelpful, rude and sarcastic. Initially I thought it was just the one guy, but oh no, they seem to have had a branch training day in how to provide appalling customer service. A couple of examples.... Paid cash, the guy short changed me by £10.....initially denied he had, when he finally realised that I was right because I had paid in all £20 notes he literally flung a £10 note at me. On another occasion I went to the till/customer service area where 4 of them are having a chat. One of them looked at me 4 times, ignored me and carried on having a chat and a laugh..... I could mention several other incidents but I'd be here all day, which means I'd be wasting even more of my time on Wickes. The bottom line is, it's an appalling shop, and as there are a number of other places (homebase, screwfix, B&Q etc) within a short distance I really wouldn't waste your time.... Unless of course you enjoy being treated like c***”

Helpful Report

Posted 6 years ago

“Ordered a new bathroom in May delivered on the day they said they would even though it was 45 minutes late they were apologetic. Kevin and his team fitted in within 3 - 4 days so very happy. Slight problem with the sink leaking but Kevin came out within 24 hours and sorted this. Wickes Minworth branch no problems, Karen at the store was very helpful with the design and everything fits where it should be. If you order bathroom or kitchen from Minworth ask for Kevin and his son to fit it you will note be disappointed they work quick and the work is thorough, very happy.”

Helpful Report

Posted 6 years ago

Wickes is rated 1.5 based on 1,713 reviews