Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.50

1.5 Rating 1,707 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 10th January 2025

Abraham Elfasi

Wickes 1 star review on 3rd December 2024

Anonymous

Wickes 1 star review on 14th November 2024

Mr J M Madin

204

Anonymous

Anonymous // 01/01/2019

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“Designer didn't turn up for home visit and didn't bother to call (they said they did but had no missed calls and had phone with me all the time). When I called to find out where he was I was told he was with another customer. I asked to talk to him and when he came to the phone he was extremely rude. Wickes' loss: I will now be taking my business elsewhere.”

Helpful Report

Posted 8 years ago

“The laminate flooring I purchased from Wickes creaked + squeaked badly after a couple of months following installation by a professional flooring specialist. Wickes tried to absolve themselves as a flooring inspector concluded that my floor was uneven. Why then did the previous laminate flooring in my flat never creak for over 12 years? They send 'impartial' flooring inspectors who give the answer the seller/manufacturer wants to hear (i.e. the client is at fault). Having responded to my review on their website (misleadingly blaming my floor when it was their faulty product) there was no option for me to answer back. Btw, if I was in the wrong, why was I awarded a full refund plus damages??? I will never buy from them again.”

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Posted 8 years ago

“I would never use wickes again. They are a disgrace.”

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Posted 8 years ago

“Customer service! What customer service? Given a delivery date, took a day off work no goods arrived, no contact I rang what a waste of my time!!”

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Posted 8 years ago

“I have ordered and paid for a ladder. My account states it has been delivered. It most certainlyhas not been to my address and has yet to appear two dates after the due delivery date. I have been onto customer services. My ladder has been delivered to a virtual store 8076!!! Call backs? Promises, like the ladder, not yet delivered.”

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Posted 8 years ago

“Bought own brand emulsion that was like water and own brand gloss that gave my door a tree bark effect. Wicks must be trying to loose customers to homebase”

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Posted 8 years ago

“Went to wicks with my daughter to buy some paint for my daughter bedroom they have tester pots but none in the big tubs on the shelf ask at the desk and no one wanted to help waste of time never use this shop again”

Helpful Report

Posted 8 years ago

“Poor customers services. Purchased a hose reel and found parts missing,contacted customers services on the 05/06/16,I had no contact till the 08/06/16 asking to supply details of missing parts.I replied with full details same day. No contact from customers services so contacted customers relations on the 10/06/16 they replied saying they would get it sorted. Still no contact from wicks so email customers relations again,received reply 14/06/16 saying they had sent all details to the manager at customers services to receive a speedy reply. This is not what you expect from a large company”

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Posted 8 years ago

“We were looking for a kitchen, and went into wicks in Maidstone,we liked a kitchen and made an appointment to go back.We saw Mike who designed our kitchen.We had it fitted at end of April by Chris and Steve We cannot fault any of the service,and the new kitchen is fantastic.we would recermend wicks to anyone.”

Helpful Report

Posted 8 years ago

“Dreadful customer service. Booked a day off work for home delivery of sand bricks etc. Didnt turn up told all drivers off sick when I rung up at 1700 to find out where it was! Nice of them to tell me! Do not use this discrace of a firm under any circumstances!!”

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Posted 8 years ago

“I bought hose lock from Wickes SW19 3HX on Wed 4/5/2016 and I could not assemble it at home. I went back to the store today seeking help. I met Lee who offered to help me. He sorted it out for me without any hesitation.. I am writing to thank him for his patience and politeness.”

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Posted 8 years ago

“ordered railings for next day delivery, waited in all day. Finally got a reply saying DX had tried to deliver and had left a card. I stayed in all day, there was no card. All lies from DX. Experienced that from DX before. Rubbish firm”

Helpful Report

Posted 8 years ago

“Excellent service so far, bathroom was delivered this mourning both men were brilliant even give me a call when they were about 15 min away, they'd had quite a long drive to get here but we're very helpful and pleasant, and nothing to much trouble makes such a difference when you are dealing with lovely people like them.”

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Posted 8 years ago

“Went on to Wickes Taunton to browse the real wood flooring. I asked a member of staff for some help, but he said he was new and would get his Supervisor to help. The chap came over and was very helpful. He worked out my measurements and priced it all up. I asked for it to be delivered, which was a smooth process. The delivery guys were brilliant. Carried the flooring in to my living room instead of leaving it at the front door like other companies have done in the past. Overall, a very satisfied customer.”

Helpful Report

Posted 9 years ago

“Don't know what the item was like as it never turned up scheduled delivery twice in the end I gave up will never use again .”

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Posted 9 years ago

“after waiting all day for a delivery i received a phone call from the store reporting the delivery was cancelled because there small van which was sent to another store to collect my items, had no space on it to actually collect my items. anyone would think before you go to collect 25 sheets of 8 x 4 that you would check to see if the van was empty”

Helpful Report

Posted 9 years ago

“Not much customer service in evidence when we asked for help in store today. Also, my son tried to collect an order at a different Wickes, but they refused him because he did not have the card on him that he had paid with. He had a print out of the order confirmation AND proof on his mobile phone, and explained another branch had NOT asked for the card when he collected something the day before. All to no avail, so guess he will have to return tomorrow. Surely a little common sense could have come into play ? Obviously not. Very poor service.”

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Posted 9 years ago

“SHOCKING CUSTOMER SERVICE beyond belief!”

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Posted 9 years ago

“What horrible customer service!!! I will be one of hundreds to leave a horrible review about Wickes and it's customer service! Made an order online as product was available to collect in store and had already requested to take the day off on Tuesday to pick up from Blackheath store but at 7PM the next day was called by a unprofessional kid with no customer service skills at all saying the closest store I could pick up the product was Chatham over 30 miles away!!! Or to order again for home delivery £25 for a £30 product. What a joke!”

Helpful Report

Posted 9 years ago

“They failed to deliver 5 days in a row, claiming the items were lost between themselves and their carrier DX. I eventually cancelled as they just didn't have a clue what to do. Their call centre appears to be staffed by people with very poor diction, although they are quite well intentioned.”

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Posted 9 years ago

Wickes is rated 1.5 based on 1,707 reviews