Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.51

1.5 Rating 1,720 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 28th February 2025

Jennie

Wickes 5 star review on 23rd February 2025

Richard & Karen

Wickes 1 star review on 10th January 2025

Abraham Elfasi

208

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dreadful customer service. Booked a day off work for home delivery of sand bricks etc. Didnt turn up told all drivers off sick when I rung up at 1700 to find out where it was! Nice of them to tell me! Do not use this discrace of a firm under any circumstances!!”

Helpful Report

Posted 8 years ago

“ordered railings for next day delivery, waited in all day. Finally got a reply saying DX had tried to deliver and had left a card. I stayed in all day, there was no card. All lies from DX. Experienced that from DX before. Rubbish firm”

Helpful Report

Posted 9 years ago

“Don't know what the item was like as it never turned up scheduled delivery twice in the end I gave up will never use again .”

Helpful Report

Posted 9 years ago

“after waiting all day for a delivery i received a phone call from the store reporting the delivery was cancelled because there small van which was sent to another store to collect my items, had no space on it to actually collect my items. anyone would think before you go to collect 25 sheets of 8 x 4 that you would check to see if the van was empty”

Helpful Report

Posted 9 years ago

“Not much customer service in evidence when we asked for help in store today. Also, my son tried to collect an order at a different Wickes, but they refused him because he did not have the card on him that he had paid with. He had a print out of the order confirmation AND proof on his mobile phone, and explained another branch had NOT asked for the card when he collected something the day before. All to no avail, so guess he will have to return tomorrow. Surely a little common sense could have come into play ? Obviously not. Very poor service.”

Helpful Report

Posted 9 years ago

“SHOCKING CUSTOMER SERVICE beyond belief!”

Helpful Report

Posted 9 years ago

“What horrible customer service!!! I will be one of hundreds to leave a horrible review about Wickes and it's customer service! Made an order online as product was available to collect in store and had already requested to take the day off on Tuesday to pick up from Blackheath store but at 7PM the next day was called by a unprofessional kid with no customer service skills at all saying the closest store I could pick up the product was Chatham over 30 miles away!!! Or to order again for home delivery £25 for a £30 product. What a joke!”

Helpful Report

Posted 9 years ago

“They failed to deliver 5 days in a row, claiming the items were lost between themselves and their carrier DX. I eventually cancelled as they just didn't have a clue what to do. Their call centre appears to be staffed by people with very poor diction, although they are quite well intentioned.”

Helpful Report

Posted 9 years ago

“Had problem with my bathroom cabinet as the gloss coating on front has bubbled and come away from edges, phoned local Colchester branch, left hanging for 20 mins then phoned back and told to ring customer after care. Contacted aftercare and promised they would phone manufacturer and get straight back, never did so phoned again couldn't get same guy so this other guy promised same thing never got back, chased him several times with no response, Now fed up as a simple yes or no they can or can't help me would have done. This went on all week when I asked to speak to a manager all were in meetings, of coarse they were! Couldn't get the last guy I spoke to so this new guy Arron said he would ring manufacturers and get straight back, to give him his due, he did with the fact they couldn't help me as out of guarantee, apparently the kitchens have 10year and the bathroom cabinets only two, although made by same company in same factory using same materials, why could they not have been honest in the first place? Nothing but a big old runaround. I will never use this company again, their loss!!”

Helpful Report

Posted 9 years ago

“Unprofessional, error strewn and shabby service. Delivery of garden item did not occur as planned nor on a second promised date. Order cancelled but they can't confirm ehen i'll be refuned - so not only a shambles in customer service they are holding onto my cash!! Recommend you steer clear of wickes unless you like being treated like this”

Helpful Report

Posted 9 years ago

“Item 605mm under cabinet strip light 14w T5 £15.99 pros easy to fit, good lighting effect cons only one complaint, the mains connection supplied is an extremely loose fit and requires additional securing (with tape?) to retain in position.”

Helpful Report

Posted 10 years ago

“I have never been so disgusted at there customer relations treat and speak to people. I have had an problem with Wickes regarding some paint. After 3 months still not resolved. Spoke to a Rowena Corrinton today, apparently a manager, well she has no people skills, people like her don't deserve a job. Rowena rates herself far to high, got the impression she was playing to an audience. Never complain over phone always by email, because Rowena did say that calls are not recorded. They should be, so small people like her in her place. I did get help last week from a lovely guy called Mark Brumpton, who was really efficient, but unfortunately he's gone on his holidays. No problem is still not resolved. I don't even want to have any dealing with Rowena again. I think she needs to be put in her place. Hopefully she and Rebecca Pinnock are the only two that are so poor st there jobs.”

Helpful Report

Posted 10 years ago

“Will never use them again!!! Ordered a radiator that takes ‘Up To 5 Working Days for Delivery’ and by the 6th day we still had no radiator. Rang at 9am on the 6th day asking where the radiator was and was informed that there had been an IT issue and that I would get a phone call straight back… 3 hours later still heard nothing, so rang again… Was informed that the order has definitely gone to the supplier, I asked when and was told it was 9:15am that very same morning! I asked when would I get delivery and was told up to 5 working days as this is their suppliers schedule… ‘I ordered the radiator off YOUR website where it states 5 working days on YOUR receipt after I paid YOU and YOU are taking no responsibility for this!!’… I had a plumber coming to install it the next day and the floor had been taken up in preparation… The response was obviously pure boredom and lack of caring ‘it’s the suppliers 5 working days’… No customer service at all!!!”

Helpful Report

Posted 10 years ago

“severely delayed delivery. Nobody takes responsibility when we complained to the headquarter and the local store.”

Helpful Report

Posted 10 years ago

“Huge difference in customer service by shop fit out suppliers. Best Wickes - helpful fast delivery.”

Helpful Report

Posted 11 years ago

Wickes is rated 1.5 based on 1,720 reviews