Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.50

1.5 Rating 1,713 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 10th January 2025

Abraham Elfasi

Wickes 1 star review on 3rd December 2024

Anonymous

Wickes 1 star review on 14th November 2024

Mr J M Madin

204

Anonymous

Anonymous // 01/01/2019

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“I recently purchased 3 tins of their own label trade brilliant white gloss For anyone thinking of doing the same, don't. It's not white and is not a patch on crown or indeed b and q own label, it's an off white colour and I've had to do the whole job again At least they gave me my money back in store but not the tin I had used. Very poor and one to be avoided”

Helpful Report

Posted 7 years ago

“Firstly I need to point out that I have not purchased from Wickes, I am simply the innocent neighbour of someone that did. So, how can I give this terrible company one star? Well, it's quite simple really - because over a month ago I had the audacity to complain to them about their HGV driver who felt it appropriate to drive over part of my front lawn leaving deep tyre impressions that are still there even though more than four weeks have passed. It may seem trivial I know, but as far as I am concerned my lawn is damaged. It was never bowling green flat but at least I could easily mow it with a standard garden lawn mower which I am now not able to do. Yesterday I contacted them by telephone as I had not heard back from my initial communication, I had allowed them a little over four weeks to respond. I was informed by a young woman that I would hear back from them the same afternoon, alas I have not and doubt that I will. Don't get me wrong, I know it's a lawn, and not really that important, well not as important as giving good customer service anyway, but it's the principle of the matter. What if the damage HAD been greater, would they still keep their head in the sand? I guess that's their policy, "run away"”

Helpful Report

Posted 7 years ago

“I have made two orders on line in the past three months. Both orders were for two radiators. In January the first of two radiators ( a towel rail) was delivered only to discover the packaging had been opened and fittings removed. After phones I had to return to the radiator to Bournemouth store to be given a replacement. Meanwhile, the second radiator did not arrive within the 5 working days with a plumber on site to install it. After phones it was finally delivered late. The second order was also for a towel rail (half price in a sale) and a larger radiator. The website stated the Bournemouth store had two towel rails quoted in the the sale in store and ready for collection. I paid online, only to receive a phone call later to say the store had none in stock and I may have to wait for two weeks of more. Fortunately, a few days later I received a text to say that the radiator. And surprise surprise, the promise of receiving the larger radiator within 5 working days elapsed for a second time. Wickes and its supplies make false promises that they cannot deliver on. Very poor service all round”

Helpful Report

Posted 7 years ago

“Excellent Service Problems with overcharging by your company but soon sorted after a telephone call. Prompt and efficient delivery. Young man who delivered the compost was very polite and courteous and extremely helpful as he carried the bags to exactly where we wanted them and was a credit to your firm. We will have no hesitation in recommending Wickes to our friends and relatives as a result of your all round good service”

Helpful Report

Posted 7 years ago

“Still waiting for 5k to be returned as emailed for a long time. Treated poorly at first & then very slow with any service or follow up. Need the 5k back. Never using again & told family.”

Helpful Report

Posted 7 years ago

“Ordered replacement fitted bathroom and change bath for shower bath. Don't know what designer did not understand but I have toilet jammed against bath which is not easy to use and has left no access to bath either in or out. It is unsafe for me to use so I will now have to pay to get toilet and basin removed and refitted where the original ones were. The boxing in of toilet is double the size that it was, it is higher and deeper bringing toilet nigh into middle of bathroom. Never use Cambridge Wickes, they are inefficient and rude at customer service. This bathroom has cost me a total of £7550 and I cannot use the bath/shower.”

Helpful Report

Posted 7 years ago

“I went in to Waltham cross store yesterday to purchase some fence paint and I'm so glad that I did. Fantastic customer service from both Wade and Max. They were very helpful and guided me into buying the best product for me and the right quantity at a great price. Excellent customer services.”

Helpful Report

Posted 7 years ago

“Tried to purchase a bathroom suite in Newcastle store today. Can only sell everything individually unlike a couple of weeks before when I checked the price for the whole suite now coming out more expensive. After reading the poor reviews on delivery I think I've had a lucky escape. I did find the whole experience a bit frustrating as the prices seemed to include installation and looked very expensive compared to a couple of weeks ago. Now going to buy somewhere else.”

Helpful Report

Posted 7 years ago

“We've been into Wickes, Haverfordwest Store three times in the past two days and been served by Kingsley. He is professional and happy to give a good service and we compliment you on your choice of staff, he is an asset to the store.”

Helpful Report

Posted 7 years ago

“Went into Northampton store this morning to buy some plastic quadrant. Couldn't find it assumed no stock. Staff did not seem to know what it was, very unhelpful. Went into B&Q guy at the entrance pointed me straight to it”

Helpful Report

Posted 7 years ago

“Was provided the wrong model and customer services have been next to useless in getting the matter resolved”

Helpful Report

Posted 7 years ago

“Ordered a Kitchen worktop in good faith. Payment has been taken, promised delivery today (18th March 2017 between 8am and 6pm). I work full time and only have my weekend spare. Have waited in all day and no delivery. Received no courtesy call whatsoever. I am absolutely fuming. I want my money back and will not return in store for another single item. I will be advising friends and family to follow suit.”

Helpful Report

Posted 7 years ago

“Place an order that didn't turn up. I had to call them to ask where it was. The lady at head office told me I would have to ring the local store to see what is going on! Very strange when I had rang the head office. Rather than wicks sorting the problem and getting the product re-delivered. I am now waiting for someone at the local store to call me. Great service.”

Helpful Report

Posted 7 years ago

“My son had a kitchen and bathroom fitted back in November 2016, the kitchen was fine but they made a real mess of the bathroom including having water leak through the lounge ceiling and making a mess of that. Nothing has been fixed or sorted out to date. Worse than poor. I feel really bad as my son has a busy important job and I advised him to go to Wickes expecting them to take care of everything and do a professional job. They need exposing on TV for what they are.”

Helpful Report

Posted 7 years ago

“Tried ringing your Chadwell Heath store a few times during the day, no answer at all. Went to store at 8pm today to collect an order. Only one member of staff visible at the customer services desk, unfortunately on the phone, whilst 5 people waiting to be served. Five minutes she came off of the phone and did apologise for the delay. Eventually another member of staff appeared went to a till but was commandeered by the girl dealing with a n other. Yet more delay, took about 15/20 minutes for me to collect my order. This is not thefirst time that I have experienced needless delays.”

Helpful Report

Posted 7 years ago

“Very poor service, Slowly and designers are useless.”

Helpful Report

Posted 7 years ago

“I waited in on two separated occasions for two orders of my flat pack kitchen from Wickes at Lancaster and it never arrived either time, I also waited in all evening for a phone call, customer services said I would get call after they missed delivering my units, this didn't happen, I had to cancel my fitter twice, they don't seem to know what communication is at the Lancaster branch, Thats four days of my life I won't get back!!!! Avoid, at all costs”

Helpful Report

Posted 7 years ago

“My order was confirmed for delivery by text and email from 08:00 to 13;00, rang them still did not arrive, I am still waiting at 17:00, and paid £35 for this terrible service, never again”

Helpful Report

Posted 7 years ago

“Terrible customer service. Staff are very rude deliveries are never on time as of today will not be using wickes or travis perkins the company needs shut down”

Helpful Report

Posted 7 years ago

“I ordered 20 metres of skirting board from Wickes online, paid at the same time including a £30 delivery charge. I picked a date for delivery from the choices available on Wickes website. On the day of delivery (after waiting for a few hours) I called to see when the delivery was likely to arrive. On the phone call I got told that they won't be delivered because the ones they had in stock were all damaged and they were waiting on a new delivery of stock. I informed the lady on the phone that I have a joiner coming the next day to fit the skirting boards and after alot of emphasis on the inconvenience caused they offered to refund the £30 delivery charge. Still waiting for the refund! And then the next delivery date that was promised came and went without delivery or any phone call. Terrible delivery service from this company. Still haven't got the skirting boards.”

Helpful Report

Posted 7 years ago

Wickes is rated 1.5 based on 1,713 reviews