Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.50

1.5 Rating 1,703 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

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Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 14th November 2024

Mr J M Madin

Wickes 1 star review on 23rd October 2024

Alan

"My review has to do more with Wickes in general. The staff in store are lovely and really know their stuff. However, our experience with Wickes as a whole has been completely shocking. Almost 3 years ago we had our bathroom redone and decided to use Wickes for supply and install as thought this would be the least hassle route. However, this was a HUGE mistake. Firstly, the installer completely messed up the initial install. We left him for a day and came back to find out that he had full tiled rather than half tiled, he installed the showerhead on the wrong side, leaky tap and a whole host of other issues. Took us over a year to get those issues sorted (and we ended up just accepting the tiling as it was). We thought things we sorted, then noticed that some wallpaper in the room adjoining the bathroom was starting to peel. On inspection, we discovered significant damp and mould developing due to the shower leaking. We chased for months for them to come out and resolve. They did come out and stated that they had resolved the issues and it did seem better for a while. However, last autumn we were getting flooring replaced in the rooms adjoining the bathroom and, on taking the current floor up, discovered the entire skirting board was rotten and half the plasterboard. Turns out the leaks weren't all fixed and there has been a slow leak for months behind the wall. We got send out replacement items (as they determined they needed to replace the shower (it turned out the original installer hadn't put proper supports under the shower and the flex in the tray was causing small, unnoticeable gaps in the seals), but these arrived well before Christmas and we are still waiting for an installer (towards the end of April). We have been given provisional dates but these never pan out. This was our only shower in the house. Last autumn, because of the issues, we paid over \u00a33k to get our small toilet redone to fit a little shower. This expenditure was solely down to the issues in the main bathroom. I'm now desperate to have the issues resolved but am at my wits ends as to what to do. :-( We've been living without a main shower and with a gaping hole in the wall in the adjoining room.\r\nAs another negative to Wickes. We needed our kitchen redoing last summer and, while we would never use Wickes again for install, we liked some of their kitchen units and decided to purchase and get our own installer to put them in. The units are lovely, but the process of getting the right items delivered was horrific. Half the items missing on first delivery, then several incorrect items delivered. Took so much back and forth to eventually get the correct items. How hard can it be to deliver what is on a clear inventory of items?!?!? To add to this, Wickes refused to collect many of the incorrect items - mainly really long kickboards. So now we are left with the cost of disposing of these?!? This is simply not right. I don't understand how such a company can be so completely shocking at customer service, delivery, etc., in what they do as a business!!!!!"

Anonymous

Anonymous

199

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was provided the wrong model and customer services have been next to useless in getting the matter resolved”

Helpful Report

Posted 7 years ago

“Ordered a Kitchen worktop in good faith. Payment has been taken, promised delivery today (18th March 2017 between 8am and 6pm). I work full time and only have my weekend spare. Have waited in all day and no delivery. Received no courtesy call whatsoever. I am absolutely fuming. I want my money back and will not return in store for another single item. I will be advising friends and family to follow suit.”

Helpful Report

Posted 7 years ago

“Place an order that didn't turn up. I had to call them to ask where it was. The lady at head office told me I would have to ring the local store to see what is going on! Very strange when I had rang the head office. Rather than wicks sorting the problem and getting the product re-delivered. I am now waiting for someone at the local store to call me. Great service.”

Helpful Report

Posted 7 years ago

“My son had a kitchen and bathroom fitted back in November 2016, the kitchen was fine but they made a real mess of the bathroom including having water leak through the lounge ceiling and making a mess of that. Nothing has been fixed or sorted out to date. Worse than poor. I feel really bad as my son has a busy important job and I advised him to go to Wickes expecting them to take care of everything and do a professional job. They need exposing on TV for what they are.”

Helpful Report

Posted 7 years ago

“Tried ringing your Chadwell Heath store a few times during the day, no answer at all. Went to store at 8pm today to collect an order. Only one member of staff visible at the customer services desk, unfortunately on the phone, whilst 5 people waiting to be served. Five minutes she came off of the phone and did apologise for the delay. Eventually another member of staff appeared went to a till but was commandeered by the girl dealing with a n other. Yet more delay, took about 15/20 minutes for me to collect my order. This is not thefirst time that I have experienced needless delays.”

Helpful Report

Posted 7 years ago

“Very poor service, Slowly and designers are useless.”

Helpful Report

Posted 7 years ago

“I waited in on two separated occasions for two orders of my flat pack kitchen from Wickes at Lancaster and it never arrived either time, I also waited in all evening for a phone call, customer services said I would get call after they missed delivering my units, this didn't happen, I had to cancel my fitter twice, they don't seem to know what communication is at the Lancaster branch, Thats four days of my life I won't get back!!!! Avoid, at all costs”

Helpful Report

Posted 7 years ago

“My order was confirmed for delivery by text and email from 08:00 to 13;00, rang them still did not arrive, I am still waiting at 17:00, and paid £35 for this terrible service, never again”

Helpful Report

Posted 7 years ago

“Terrible customer service. Staff are very rude deliveries are never on time as of today will not be using wickes or travis perkins the company needs shut down”

Helpful Report

Posted 7 years ago

“I ordered 20 metres of skirting board from Wickes online, paid at the same time including a £30 delivery charge. I picked a date for delivery from the choices available on Wickes website. On the day of delivery (after waiting for a few hours) I called to see when the delivery was likely to arrive. On the phone call I got told that they won't be delivered because the ones they had in stock were all damaged and they were waiting on a new delivery of stock. I informed the lady on the phone that I have a joiner coming the next day to fit the skirting boards and after alot of emphasis on the inconvenience caused they offered to refund the £30 delivery charge. Still waiting for the refund! And then the next delivery date that was promised came and went without delivery or any phone call. Terrible delivery service from this company. Still haven't got the skirting boards.”

Helpful Report

Posted 7 years ago

“My mother (80yrs) ordered a kitchen with fitting by a "Wickes" installer. Work started Monday 27th Feb. Installer walked out due to Atmosphere!!! Despite this being over a week ago I haven't heard from supervisor of installers. He telephoned my mother yesterday and was given my contact details. Beware of using Andover based installing team.”

Helpful Report

Posted 7 years ago

“Many missed deliveries, incomplete orders and now realise kitchen staff ordered wrongly from the beginning in the shop. Back to page 1. Wickes are appalling. Just the worst I have ever known. So many other things are wrong. Stock levels in particular. Have they stopped stocking anything? Will try hardest never to use them again. Will always go somewhere else if I can. Been a customer for years but no more.”

Helpful Report

Posted 7 years ago

“Wickes will be fast to take your money. All smiles and so so helpful when selling......... I spend over £1k on a shower suite for my invalid mother. But when it goes wrong they are totally not bothered and will pass you from pillar to post always blaming someone else. When I purchased "design consultant" confirmed all was in stock. Paid rapid deliver because I was arranging my own contractor. Received multiple emails confirming delivery 1st March. Great......... or so I thought. 1st March arrives and partial delivery made. No radiator, no shower fittings. I called their CS. Told they would chase radiator and resend the shower fittings. Told should have delivery 2nd Mar. Asked for call back. No call back. Builder calls 2nd March. Still no delivery. Call CS again. They clearly have loads of irate customers as they're really not bothered. Radiator out of stock - Delivery 9th. I have a builder on site. Delivery 9th. Nothing we can do. Radiator supplier at fault not us. Where are my fittings? Delivery 3-5 days. But you made an error. Yes delivery 3-5 days. So I paid rapid delivery give me credit. Can't do that you have to talk to design consultant. bye!!!!!!! Design consultant - problem is with radiator company not wickes. I paid wickes. Yes but fault is with radiator company not wickes. Wickes delivered what we could on time so no refund rapid delivery........ This iis standard policy from Wickes. It is highly likely you will have a problem and when you do they do not care. They have your money and will blame anyone else apart from them and take absolutely no ownership in resolving. I will never buy anything again from Wickes and I would encourage you to go to Howdens. They are honest, service great and were £900 cheaper on a kitchen”

Helpful Report

Posted 7 years ago

“Ordered only 4 panels (yes just 4 panels) after Storm Doris - given a time slot of between 12-4pm, no phone call till 5.30pm (at which time we had left home as we couldn't wait in any longer) and no message left - went down to the local store today all of 1 mile away and told bad traffic, driver not having his phone and running late (1.5hrs??) meant that they would now reschedule (again now I have spoken to them) to a time next week - only I have no one around to deal with the delivery when its convenient for Wickes!!! - Disgusting service and a couldn't careless attitude from the manager - "it is what it is mate, we're really sorry" - yeah that helps when you put a day aside to rely on a "good company" disgusting”

Helpful Report

Posted 7 years ago

“Firstly bath was delivered broken, leaving the installer taking longer than he planned to install. Installer poorly finished off tiling and worktop. Wicked are trying to fix but their customer service is so poor. 3 months ago my bathroom was started and I am told I need to wait 3 more weeks. Wickes allow their contractors to sub contract to others and I am waiting for the sub contractors. Wickes can do nothing. By the way the Wickes install manager never returns any call. So be prepared to keep calling if you have issues. Design experience was good but don't let Wickes install; you get NO support.”

Helpful Report

Posted 7 years ago

“Wow Wickes in Minworth. Staff and assistant manager were so helpful today a big thank you to them .”

Helpful Report

Posted 7 years ago

“Firstly we bought & paid deposit for kitchen in October 2016, at the same time we paid for the kitchen & floor tiles. The kitchen fitter went to pick up the wall & floor tiles in January, only to be told the floor tiles were discontinued & we couldn't have them. No phone call from Wickes to inform us about it, we had to do all the chasing up. Secondly we bought granite worktops, but nobody told us it was standard 10 days between templating & installation. This meant I had to take time off work unpaid. When I complained about this I was told it would be sorted after the kitchen was installed, I've contacted customer services with my out of pocket expenses, but funny old thing nobody gets back to me. The kitchen it's self is excellent, but customer services is shoddy to say the least.”

Helpful Report

Posted 7 years ago

“ordered goods online. took money from my account at time of order. gave me a delivery date of a few days later so i took time off work to do the job. morning of delivery day got a text to say no delivery as goods not in stock - said due in to them a few days later. few days later they still not got in stock - but still got my money. have to chase them and chase them - they just say they will deliver when in stock but cannot say when!! why can't they tell you they haven't got stock at time of order - and why take your money when they can't supply?? don't expect this sort of service from a major company. if you need your delivery complete and on time better order it from elsewhere!”

Helpful Report

Posted 7 years ago

“New kitchen from Wigan store, fantastic service and design from Ray, expert fitting and workmanship from Terry, Neil and Mark. Kept updated every step of the way, great value for money, would recommend whole heartedly.”

Helpful Report

Posted 7 years ago

“I needed 90 boxes of tiles. Hereford store showed stock of 69 and Gloucester of 29 boxes. I tried to purchase a 'click and collect' as they were unavailable to order for delivery. it would not work. I tried several different debit/credit cards but no joy so I drove 60 miles to the Hereford store which showed stock of 69 boxes. i arrived at 7:30 opening time and explained i had tried to order them online and was told it was not possible on these tiles. however when I tried to purchase them i could not as a click and collect order for 25 boxes had gone through at 6:50 that morning for another customer. i looked online again and a nearby store was showing 29 boxes in stock. I phoned the store to reserve the 29 boxes and was told they would check the stock and call me back. I went to purchase the remaining stock in the Hereford store. After an hour waiting the Hereford store phoned phone Gloucester and was told they could not find the stock. 29 boxes had gone missing! I tried to purchase the remaining 44 boxes that Hereford said they had but when they brought them out they only had 23 boxes left. A complete wasted journey and 5 hours of my time plus fuel costs. The next day the awful wickes web site magically managed to perform a click and collect for 55 boxes at Salisbury - another 60 miles away. Although Salisbury was showing 79 boxes I phones them and they did not have that many in so only able to order 55. I drove and collected these OK. The tiles were now showing in stock online for delivery so I ordered another 30 boxes online and booked the delivery slot for 27 Jan. The day came and went and they were not delivered. I complained to Wickes and they looked into it and refunded my delivery cost and said they would be delivered the following Wednesday and someone would be in touch. I stayed at home again and they did not turn up and I had no communication from Wickes. Again I complained to customer services who then said they had no stock in the stores? But I ordered online when the web site changed from being unavailable for delivery to being delivered. It turns out they just deliver from the nearest store which had no stock. They refunded my money for the 30 boxes, no compensation, just a sorry. HoweverI am left with 55 boxes of tiles that I cannot use as I now do not have enough and Wickes no longer are stocking them. Two wasted trips and £80 on fuel cost plus two days holiday used up at work waiting for promised deliveries from Wickes. All in all an awful experience. Never to be repeated. I was looking to purchase a Kitchen from Wickes with there current 50% offer but there is no way I will use them again and I advise anyone else to steer clear. I will be publishing my experience on all review/social media sites available to me. I am very unhappy.”

Helpful Report

Posted 7 years ago

Wickes is rated 1.5 based on 1,703 reviews