Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.50

1.5 Rating 1,707 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

Write Your review

Tell us how Wickes made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Wickes 1 star review on 10th January 2025

Abraham Elfasi

Wickes 1 star review on 3rd December 2024

Anonymous

Wickes 1 star review on 14th November 2024

Mr J M Madin

204

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for 5k to be returned as emailed for a long time. Treated poorly at first & then very slow with any service or follow up. Need the 5k back. Never using again & told family.”

Helpful Report

Posted 7 years ago

“Ordered replacement fitted bathroom and change bath for shower bath. Don't know what designer did not understand but I have toilet jammed against bath which is not easy to use and has left no access to bath either in or out. It is unsafe for me to use so I will now have to pay to get toilet and basin removed and refitted where the original ones were. The boxing in of toilet is double the size that it was, it is higher and deeper bringing toilet nigh into middle of bathroom. Never use Cambridge Wickes, they are inefficient and rude at customer service. This bathroom has cost me a total of £7550 and I cannot use the bath/shower.”

Helpful Report

Posted 7 years ago

“I went in to Waltham cross store yesterday to purchase some fence paint and I'm so glad that I did. Fantastic customer service from both Wade and Max. They were very helpful and guided me into buying the best product for me and the right quantity at a great price. Excellent customer services.”

Helpful Report

Posted 7 years ago

“Tried to purchase a bathroom suite in Newcastle store today. Can only sell everything individually unlike a couple of weeks before when I checked the price for the whole suite now coming out more expensive. After reading the poor reviews on delivery I think I've had a lucky escape. I did find the whole experience a bit frustrating as the prices seemed to include installation and looked very expensive compared to a couple of weeks ago. Now going to buy somewhere else.”

Helpful Report

Posted 7 years ago

“We've been into Wickes, Haverfordwest Store three times in the past two days and been served by Kingsley. He is professional and happy to give a good service and we compliment you on your choice of staff, he is an asset to the store.”

Helpful Report

Posted 7 years ago

“Went into Northampton store this morning to buy some plastic quadrant. Couldn't find it assumed no stock. Staff did not seem to know what it was, very unhelpful. Went into B&Q guy at the entrance pointed me straight to it”

Helpful Report

Posted 7 years ago

“Was provided the wrong model and customer services have been next to useless in getting the matter resolved”

Helpful Report

Posted 7 years ago

“Ordered a Kitchen worktop in good faith. Payment has been taken, promised delivery today (18th March 2017 between 8am and 6pm). I work full time and only have my weekend spare. Have waited in all day and no delivery. Received no courtesy call whatsoever. I am absolutely fuming. I want my money back and will not return in store for another single item. I will be advising friends and family to follow suit.”

Helpful Report

Posted 7 years ago

“Place an order that didn't turn up. I had to call them to ask where it was. The lady at head office told me I would have to ring the local store to see what is going on! Very strange when I had rang the head office. Rather than wicks sorting the problem and getting the product re-delivered. I am now waiting for someone at the local store to call me. Great service.”

Helpful Report

Posted 7 years ago

“My son had a kitchen and bathroom fitted back in November 2016, the kitchen was fine but they made a real mess of the bathroom including having water leak through the lounge ceiling and making a mess of that. Nothing has been fixed or sorted out to date. Worse than poor. I feel really bad as my son has a busy important job and I advised him to go to Wickes expecting them to take care of everything and do a professional job. They need exposing on TV for what they are.”

Helpful Report

Posted 7 years ago

“Tried ringing your Chadwell Heath store a few times during the day, no answer at all. Went to store at 8pm today to collect an order. Only one member of staff visible at the customer services desk, unfortunately on the phone, whilst 5 people waiting to be served. Five minutes she came off of the phone and did apologise for the delay. Eventually another member of staff appeared went to a till but was commandeered by the girl dealing with a n other. Yet more delay, took about 15/20 minutes for me to collect my order. This is not thefirst time that I have experienced needless delays.”

Helpful Report

Posted 7 years ago

“Very poor service, Slowly and designers are useless.”

Helpful Report

Posted 7 years ago

“I waited in on two separated occasions for two orders of my flat pack kitchen from Wickes at Lancaster and it never arrived either time, I also waited in all evening for a phone call, customer services said I would get call after they missed delivering my units, this didn't happen, I had to cancel my fitter twice, they don't seem to know what communication is at the Lancaster branch, Thats four days of my life I won't get back!!!! Avoid, at all costs”

Helpful Report

Posted 7 years ago

“My order was confirmed for delivery by text and email from 08:00 to 13;00, rang them still did not arrive, I am still waiting at 17:00, and paid £35 for this terrible service, never again”

Helpful Report

Posted 7 years ago

“Terrible customer service. Staff are very rude deliveries are never on time as of today will not be using wickes or travis perkins the company needs shut down”

Helpful Report

Posted 7 years ago

“I ordered 20 metres of skirting board from Wickes online, paid at the same time including a £30 delivery charge. I picked a date for delivery from the choices available on Wickes website. On the day of delivery (after waiting for a few hours) I called to see when the delivery was likely to arrive. On the phone call I got told that they won't be delivered because the ones they had in stock were all damaged and they were waiting on a new delivery of stock. I informed the lady on the phone that I have a joiner coming the next day to fit the skirting boards and after alot of emphasis on the inconvenience caused they offered to refund the £30 delivery charge. Still waiting for the refund! And then the next delivery date that was promised came and went without delivery or any phone call. Terrible delivery service from this company. Still haven't got the skirting boards.”

Helpful Report

Posted 7 years ago

“My mother (80yrs) ordered a kitchen with fitting by a "Wickes" installer. Work started Monday 27th Feb. Installer walked out due to Atmosphere!!! Despite this being over a week ago I haven't heard from supervisor of installers. He telephoned my mother yesterday and was given my contact details. Beware of using Andover based installing team.”

Helpful Report

Posted 7 years ago

“Many missed deliveries, incomplete orders and now realise kitchen staff ordered wrongly from the beginning in the shop. Back to page 1. Wickes are appalling. Just the worst I have ever known. So many other things are wrong. Stock levels in particular. Have they stopped stocking anything? Will try hardest never to use them again. Will always go somewhere else if I can. Been a customer for years but no more.”

Helpful Report

Posted 7 years ago

“Wickes will be fast to take your money. All smiles and so so helpful when selling......... I spend over £1k on a shower suite for my invalid mother. But when it goes wrong they are totally not bothered and will pass you from pillar to post always blaming someone else. When I purchased "design consultant" confirmed all was in stock. Paid rapid deliver because I was arranging my own contractor. Received multiple emails confirming delivery 1st March. Great......... or so I thought. 1st March arrives and partial delivery made. No radiator, no shower fittings. I called their CS. Told they would chase radiator and resend the shower fittings. Told should have delivery 2nd Mar. Asked for call back. No call back. Builder calls 2nd March. Still no delivery. Call CS again. They clearly have loads of irate customers as they're really not bothered. Radiator out of stock - Delivery 9th. I have a builder on site. Delivery 9th. Nothing we can do. Radiator supplier at fault not us. Where are my fittings? Delivery 3-5 days. But you made an error. Yes delivery 3-5 days. So I paid rapid delivery give me credit. Can't do that you have to talk to design consultant. bye!!!!!!! Design consultant - problem is with radiator company not wickes. I paid wickes. Yes but fault is with radiator company not wickes. Wickes delivered what we could on time so no refund rapid delivery........ This iis standard policy from Wickes. It is highly likely you will have a problem and when you do they do not care. They have your money and will blame anyone else apart from them and take absolutely no ownership in resolving. I will never buy anything again from Wickes and I would encourage you to go to Howdens. They are honest, service great and were £900 cheaper on a kitchen”

Helpful Report

Posted 7 years ago

“Ordered only 4 panels (yes just 4 panels) after Storm Doris - given a time slot of between 12-4pm, no phone call till 5.30pm (at which time we had left home as we couldn't wait in any longer) and no message left - went down to the local store today all of 1 mile away and told bad traffic, driver not having his phone and running late (1.5hrs??) meant that they would now reschedule (again now I have spoken to them) to a time next week - only I have no one around to deal with the delivery when its convenient for Wickes!!! - Disgusting service and a couldn't careless attitude from the manager - "it is what it is mate, we're really sorry" - yeah that helps when you put a day aside to rely on a "good company" disgusting”

Helpful Report

Posted 7 years ago

Wickes is rated 1.5 based on 1,707 reviews