Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.50

1.5 Rating 1,713 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 10th January 2025

Abraham Elfasi

Wickes 1 star review on 3rd December 2024

Anonymous

Wickes 1 star review on 14th November 2024

Mr J M Madin

204

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What went right? Ordered 35 boxes of tiles online with a specified delivery date. The date came and went. Husband took a days holiday to be home to accept delivery. It didn't arrive. In the meantime no telephone call, text or email apologising and telling us why they had not been delivered. After three chase up calls being passed around and a fax to Hinckley store was lied to by the manager Frank saying they were coming out by courier the following day. They never arrived. Customer service is absolutely appalling. We still don't have our tiles and the manager is now ignoring all our calls. DONT USE WICKES UNLESS YOU CAN COLLECT YOUR GOODS FROM THE STORE AND YOU SEE THEM IN STOCK. Wouldn't even give them one star out of five but had to to write this review.”

Helpful Report

Posted 7 years ago

“Poor customer service”

Helpful Report

Posted 7 years ago

“Ordered a bench that was stated to be in stock. But it wasn't - it took over 3 weeks to arrive. Tried contacting their customer services but they were next to useless - and told us to contact their suppliers. No - thats their job”

Helpful Report

Posted 7 years ago

“Amateurish delivery drivers, poor to non existent communication and disinterested customer service.”

Helpful Report

Posted 7 years ago

“I placed an order that was due to be delivered 8 days after placing the order. The order never came so after many atemps to contact the store I finally got through to be rudely told that half of my order was not in stock . I was then told that they would find out a delivery date and ring me back. Nobody did in fact I was told that twice after endless phone calls with rude staff I decided I wanted a refund I than rang continuesly for 3 hours having no answer from the store I had to drive over to get a refund . I will never shop in a wickes store again”

Helpful Report

Posted 7 years ago

“I would like to thank Sahar for always serving me with a lovely warm smile and her polite manner . She always makes time to check up for stock never says no . I would also like to thank Rob for his helpful manner . I go to the Tottenham branch at least 1 or twice a week as I have properties . Thank them for me and thank you for employing great staff.”

Helpful Report

Posted 7 years ago

“Had the right product and told me about the offer on it. Staff very helpful and product was cheapest for branded item in the shop, even cheaper than net prices.”

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Posted 7 years ago

“Another good old British company gone to pot. The customer service is awful. They no longer want to serve you once you have paid for your goods. Even getting them to honour warranty is a big issue, with most correspondence ignored. I'd rather go without then to deal with these jerks EVER again. Another lifelong customer lost. Nice one wickes”

Helpful Report

Posted 7 years ago

“I ordered a kitchen with wickes, parts were missing for our order, which was a pain to get a replacements. Then after about a year the kitchen just started to fall apart, paint coming off cupboards, cupboards sagging in the middle, hinges becoming loose resulting in me having it take the doors off! Ongoing complaint with wickes who think it's wear and tear of a kitchen which is ridiculous for opening and closing the doors! After a year of use! Shocking wickes! A kitchen should last at least 10years!”

Helpful Report

Posted 7 years ago

“Customer service is awful, Staff would rather talk to each other, customers seem to be an inconvenience, every time I visit the store they stand around talking to each other. The time before about to weeks ago they were talking with each other and serving me at the same time,”

Helpful Report

Posted 7 years ago

“Customer service at the Fareham branch is awful.I visited them tonight and wanted to know what sand paper to buy with one of their sanders, I was told it was around the corner from the till. I had to point out that I needed to buy the correct sand paper as they wouldnt want me to bring back an open packet, staff just stand around talking to each other customers come second. On several occasions I have been to that store and customer service comes second.”

Helpful Report

Posted 7 years ago

“Had great products reduced and had a 10% extra deal off price so good savings”

Helpful Report

Posted 7 years ago

“Ordered on line as click and collect. Stir really quick and when arrived served straight away and helped out with product. Even asked me to leave some and comeback and then quick at dealing with turned items.”

Helpful Report

Posted 7 years ago

“It was very easy to use their website on my mobile device and then find the same item on their full website. Payment was very quick and simple too.”

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Posted 7 years ago

“Paid for order half of it didn't turn up”

Helpful Report

Posted 7 years ago

“I have the misfortune of living within the delivery area of the Wimbledon Branch of Wickes. They have failed to turn up on many occasions after I had a confirmed delivery slot and confirmation that goods were in stock at the time of ordering. Usually, I don't even get a courtesy call. Calling them is a waste of time. They often don't pick up the phone and when they do, you just get put on hold indefinitely.”

Helpful Report

Posted 7 years ago

“Bathroom,was fitted ok,and design work was spot on,all was going to schedule and finished. then we found out that the bathroom screen was not the right screen for the bath,or was not fitted correctly,plus the bottom part of the bath panel came away in days.This bath retail costs£4000.So after 3 months later with numerous complaints to get it sorted and photos,visits to the managers and phone calls,guess what! NOTHING!!!”

Helpful Report

Posted 7 years ago

“kitchen products supplied faulty and a differant colour the the rest of the cream kitchen. they have refused to refund or replace or offer a discount because it is installed. Customer service is poor and not helpful. Will be speaking to Consumer advice service and trading standards”

Helpful Report

Posted 7 years ago

“I ordered on the 17th for delivery to be made 24th only half the order came, I rung the store up. They come up with some story they don't hold the stock and it will be delivered tomorrow by someone else, that morning delivery company confirm between 8am - 6pm I wait in all day and get a text at 3pm saying due to technical problems it will be delayed and delivery Wednesday between 8am - 12pm again other day of work come 5pm no deliver. I go out come back, you've missed your delivery 5:45pm are you kidding me, on the phone to the local store, your order says completed, I was well its not because I still don't have the full order I was meant to get on Monday, puts me on hold, 5 minutes late (probably went to make a coffee) I can't find the manager I'll get him to call you back, Thursday 10am delivery driver at the door, brings me my order wait a min it, this is one cupboard door! I ordered 4, he doesn't know just delivered what was given, on the phone again to the local store no answer, 6 times I call not one time did they answer only reason I stopped was on the 5th and 6th it said this number is disconnected, I call the man office, guys answered tried ringing my local store says he can't get hold of them, says he will email and get the to call me back, I said this happed the other day but no one called he says he will email the manager, next day obviously no flipping call at all, I missed out I emailed on Thursday as well no reply they've basically stolen my money and have been taking the piss out of me all flipping week what a joke! I will be doing a charge backi, I suggest never to use these guys they will take and steal your money send half your order then mark it as completed, their customer service is appalling Not to mention the doors I ordered where bartered with chips out of them, a few of them had filler in places, you don't buy a new solid door for it to have filler in!! I suggest if you ever order for the Huntington store click and collect. Unprofessional the whole lot of them. It seems the only way I can get them to sort this is to leave this review”

Helpful Report

Posted 7 years ago

“Ordered some stone pebble for my garden, day before it was to be delivered told supplier had let them down but to expect delivery in a couple of days and they would keep me in contact. No calls and when i tried calling phone just rang endlessly. Spoke to someone at main office and they said will call back but did not. A week late and told me they had the items and to expect delivery, nothing turned up on the day and called several times but no answer. Finally got through and was given various excuses and finally told they could not supply and would give me a refund...horrible experience and will never use them again.”

Helpful Report

Posted 7 years ago

Wickes is rated 1.5 based on 1,713 reviews