“I called about my order shipping date and was told that my order which was placed in April would not ship until August when the whole order was complete. That is not how the order was originally placed. Items were to be shipped upon availability. The customer service person said he could cancel the order and replace it for the items available now at the same price. That is what I did. The order did not get cancelled and was shipped to me as well as the replacement order. Now they refuse to take back the double shipped order and will not give me a refund. Although I did not receive the order until May (they say it shipped April 27th), it is supposedly past their 60 day return policy. I can find no where on the packing slip or where you mark for returns or exchanges anything about 60 days. I called customer service and ended up talking to a supervisor who continued to give me the company line about the 60 day return policy. Somehow I don't see how a doubled shipped order is my fault. If the customer service rep had cancelled the order this would not have happened. According to them, I will just have to suck up that 2nd order which incidentally are the wrong sizes and I won't even be allowed to return them for correct sizes. Watch out for these snakes!!!!!!!”
“I don't know why I continue to buy their button down shirts. Over the years, every shirt I have purchased, is too narrow in the arms and shoulders. We are large women, that includes the shoulders. Even trying to reach across my body to straighten out the sleeve-is hard to reach because the shirts have no room to move... at all. Very claustrophobic and a bad look.”
“Be aware of coupons from Woman Within. All offers are based on eastern time
So if you call from another time zone on the last day of the offer and it is before midnight on your time zone but after midnight eastern time the coupon will not be honored. Also if the item is backorder you cannot use the coupon.”
“So disappointed!!! I have been a WW customer for years. Unfortunately, I will no longer be a customer! I have tried all weekend to place an order online. Everytime I went to my cart to pay, the prices went up, like doubled! I have spoken to multiple customer service reps. They have come up with some of the most lame excuses, you only get that if you have a coupon, where do I get a coupon, we should send you one, ok send it to me, I'm sorry we can't. - ummm it doesn't say anything about needing a coupon anywhere! Oh that must be the wrong price....look at your website, oh your right, but we can't fix it, what comes up in the cart is the correct price. I want to speak to a supervisor...long wait, oh sorry, they are too busy. Try again, I want to speak to a supervisor, ok I'll transfer you...on hold for 25 minutes, try calling from another phone while staying on hold, get a recording that they just closed. Called back for the 6th time, sorry there is nothing we can do to help you, click. (of course you can't hardly understand anyone) After all the calls, I looked at the website again - SURPRISE, the prices have been changed...imagine that! That was fast. I did take a picture of the original prices.”
“Well, I’m glad I’m not the only one that has issues with going online in order shirts or whatever I need and I’ve done it in the past but then all of a sudden for the past probably six weeks they’re giving me issues that my card number is not right so I’m constantly repeating the same numbers I’ve put in previously For sometime I’ve been ordering from them and doing it on Customer Service. They take too long half of them. I don’t understand what they’re saying not being mean about it but it’s frustrating. Very frustrating and the company in my opinion should really just discontinue and hopefully we can find another website that will give us good quality clothes, which I don’t complain about , but it’s everything else around that they need to really work on and it’s great that they have this offer for a dollar for delivery which is amazing instead of being charged 1099 for something that’s on sale for like 899 which is ridiculous work harder work better but in my opinion, I’m pretty much done with the company”
“I completed an order on line, put in the free shipping code, the system did not deduct the $11.99 charge. After several attempts I called customer service. I called customer service and asked the representative to help with removal of shipping charge. She told me something was wrong with the system cold not help me. She told me to call back another day. This was to be my first by order; I will not call back, if they cannot get my first order correct I prefer not to deal with this company. I can only guess they have enough customers already. Bye!!!!!”
“I have been waiting for a refund for over a month. I purposely phoned customer service to do an exchange so my price wouldn't change and I wouldn't be charged an additional processing fee. This call took over 20 minutes. I was charged the full price instead of my original order price and was informed I still needed to pay $10.99 for reprocessing. I phoned customer service and said they couldn't do anything until they received the items back. Those were sent back over 2 weeks ago and verified by happy returns. Still no refund and 5 emails later they said they would refund the original price minus the fee and not the overcharge. Crazy”
“I was never informed throughout the ordering process and through return instructions once the product didn’t fit, that this sale item could not be returned for a refund. Why give me return instructions after I explained to their customer service I wanted a refund, if there would be no refund? The return shipping was $10 on a $15 item. The original shipping cost was $8.
After getting lost in the mail for awhile and my making a claims with the postal service, it finally made it back to woman within in 4 weeks.
I called to make sure this was within their return time frame and to explain the delay and was told I would not receive a refund because of its sale type (final sale?), even after talking to a supervisor.
The first person was polite but only kept repeating the company line . The supervisor was rude and condescending and wouldn’t even try to make things right. I misunderstood the sale policy, but it was not defined anywhere in the process. For spending extra time and money on shipping as well and in good faith (and now they have the item in their possession), decent customer service would attempt to make it right. Even a credit.
I spent $33 on an item and have nothing to show for it and I am not an idiot…but a customer who followed obvious instructions. I will never do business with this company again (who I have liked and purchased from in the past) and will let everyone I know, about their terrible customer service and policies.”
“An ad on Facebook was for a swimsuit. Supposed to be about $41 with a code. I put the suit in the bag and signed in. It immediately brought up my stored payment info and asked for my card code. As soon as I put it in it said thank you for your order. No review or confirmation screen. Today I see they have charged my card $147.39. I tried to contact them but could only send an email last night. Today they sent me a phone #, but say they can't cancel the order. Discover says I can't dispute it yet because it's pending and I did make the order.”
“I ordered some shoes. They don’t fit so I tried to return them. The website shows my order but the buttons in the return site don’t work so it’s impossible to start a return. I tried in both Safari and Chrome. Same result so I guess I’m stuck with these ill fitting shoes.”
“People do not purchase from this company. They have horrible customer service. I purchased items on 6/9/24 and realized on 6/15/24 that my delivery address did not save. I caught it before it was officially in route and they could have rerouted it. Did they help me? NO! Did I call from 6/15/24 and talk to customer service? YES! Are they located in the USA? NO! Can you actually speak to someone that can help? NO! Can you get a corporate number? NO! Every number goes back to the call center located in what ever country they are located. Was I hung up on? Yes, multiple times!! Since they could not reroute my package, they told me to call them once it shows it was delivered and I could request a refund. So, I did that. They told me I would have to call FedEx and have it picked back up, wait on it to be sent to the distribution center and hope they give me a refund. I spoke with FedEx prior to the delivery and they told me that Woman Within could send what is called a Smart Post to them and they could have rerouted the delivery. I am so mad! I will never purchase another scrap of anything from this horrible company. BUYER BEWARE!”
“BUYER BEWARE!!!!!
Woman Within is not what they used to be!
They charge different prices on line verses call-in orders.
They also charge you $10 to return anything and I mean anything.
When you email or call them about a problem, you get many different answers, mostly with a heavy , hard to understand accent.
I will not order from them again and do not recommend them to anyone.”
“i had an account with womanwithin for 11 yrs in march of 2023 i paid off the remning balance i did not owe any thing so in august of 2023 i order 2 jeans skirt it did not fit so i return them along with 40 dollars restock fee now they are saying i owe them more than 300.00 dollars and i am being harrased every day with phone calls i ask for a letter or something tellling me why i owe them as of today did not receive any thing”
“2 shipments lost. 2 months of calling Customer Service before receiving refund. They sent my order to another customer and I had to wait, and pray, for that customer to send the items back before they would refund my money. No incentive to continue using them has been offered.”
“Garment sizes are extremely unreliable! The cost to return a garment for exchange is very high! You would be better off to donate the clothing to a mission. Online ordering is difficult. This company does not have customers needs a their number one priority.”
“So ordered camp shirts/ capri’s pants..
Fabric see threw, but beautiful designs, and colors just poor quality fabric. The jeans were also poor quality, and capri’s are supposed to be mid- calf, they hit my ankles and were petite..
12 years ago i bought a large variety of pants from women within..Still wearing them but are showing holes, and elastic wont support my phone in pockets. They fall off now. Heartbroken. I always wear capris. Im short, stout, and petite and hot even in winter. I sorrow that I didn’t buy more and set them aside 12 years ago..but i still have some new ( different style) that i just need to loose 15 lbs and I’m in them. Also they included in my order a stack of 6 magazines from other companies. They weighted 1 lb and 7 oz which they charged me to ship. And then 10.99$ for processing fees.that’s like almost 40 dollars. Sad. Loved their knit pants..”
“They charged me monthly for a rewards program I did not authorize. Had to cancel my cards and accounts associated with payments I did not have an account with them so not sure what sneaky sh** they were up to.”
