Woodbrass UK Reviews

Name: Woodbrass UK
Rating: 1.56

1.6 Rating 48 Reviews

13 %

of reviewers recommend Woodbrass UK

1.6

Based on 48 reviews

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About Woodbrass UK:

Woodbrass has 450 brands and 25,000 listed products, we strive to offer you the biggest possible selection of musical instruments and accessories.
Unbeatable prices: 15 to 70% discount on official public prices and a free delivery for an order from 139 euros up.
Each month we have 750, 000 visitors from all over the world that visit us on our website.
Today Woodbrass.com belongs to the 5 major actors on the European musical instrument market.

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0845 686 8094

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thieves! Avoid this company people! They stole my 208 Pounds! I ordered Scarlett 18i8 Audio interface 6 months ago and never got it... and they don't even reply to my emails.”

Helpful Report

Posted 9 years ago

“ABSOLUTE NUMPTIES I paid £410 for a mixer, they sent a used second hand ex demo damaged, I send it back (not an easy process by the way) it cost me £30 which they say will be refunded but they lied, after waiting 24 days call after call plus emails and all you get is the deaf ear treatment until I raised the matter with JUAN MANUEL COSTA customer service manager, he got me refunded within 2 days but instead of getting back what i paid out £410 + £30 for return I got £406.70 and I'm like wtf and i'm straight back onto Juan for the difference but I'm not holding my breath, something's not right with this lot the prices are good too good and you know what they say. Do yourself a favour and buy from a well established company with a good rating especially for returns and forget about this lot. Ps they were not rude nor cheeky and they did email me back right up to the point where i sent my bank details they asked for then all went silent for three weeks ( BEWARE )”

Helpful Report

Posted 9 years ago

“I bought a Behringer F1220D monitor from Woodbrass, France. Apparently, good value for money at £103.00 The mic input worked but the monitor input didn't. I emailed Woodbrass on their returns website outlining the problem. They supplied me with a name and address in England for me to return the monitor. Care@music-group returned the monitor within a week, mended. A couple of caveats. I had to pay £23.14 to return the monitor to Care@music. One of the other reviews on this site implies that Woodbrass deal with factory seconds. This might be true. It was cheap, standard price £155.00 The front grille was dented and obviously the monitor section didn't work. On balance, I'm quite satisfied, but having read the other reviews on this site it might be because I was prepared for worse.”

Helpful Report

Posted 9 years ago

“Shocking customer service. Just pleased I only purchased an amplifier. I hadn't seen these reviews beforehand but I will steer clear now. My amp was faulty after a month. They blamed me via email for misusing it?!! Luckily I think my amp is guaranteed by Fender. I am gentle and respectful of anything I buy. How dare they. You will find no refunds or help with anything you buy from this company. They seem to take pleasure in abusing their customers. Go and purchase your goods elsewhere.”

Helpful Report

Posted 9 years ago

“dealt with unpleasant vile member of staff”

Helpful Report

Posted 9 years ago

“initially had no problems with them, until i realised they`re actually the rudest people on the face of the entire planet, they actually seemed to make an effort to be horrible to me on the phone, no one can be that rude without allot of effort. never ever going to give these people money again even if my life depended on it. a simple yes or no question only get asked a thousand pointless questions back and get verbally abused and still not have the yes or no question answered (the staff do seem to appear to have unsolved life issues) and feel the need to drag it out while being as nasty and as unhelpful as they possibly can without actually swearing or saying the words "whatever you english idiot" . I AM APPALLED.i would give them a zero stars if i could , as i can`t 1 it is....... if you want verbal abuse give them a ring they awfully good at it.”

Helpful Report

Posted 9 years ago

“RUDEST EVER CANNOT BELIVE HOW RUDE THESE PEOPLE ARE I HAVE TRAVELED ALOT AND NEVER CAME ACROSS PEOPLE QUITE AS RUDE AS THESE”

Helpful Report

Posted 9 years ago

“Very rude. No refund yet. Uk customers beware.”

Helpful Report

Posted 9 years ago

“Very poor service, order just doesn't turn up. Please be very careful and use a credit card you can claim back on because when it goes wrong it really goes wrong and Woodbrass staff do not help you. There view is - if its been shipped then its not there problem.”

Helpful Report

Posted 9 years ago

“I purchased a Gretsch Guitar and experienced much the same customer service standards as reported here. You may not get better service in the UK but at least you can travel to their door and hand the kit back. Would not use Woodbrass.com again.”

Helpful Report

Posted 9 years ago

“Ordered a guitar from Woodbrass, came within 4 days, it would have been 3 but courier messed up delivery, item came well packaged, undamaged, nobody in UK could match their price, it could have been a costly mistake, fortunately it wasn't.”

Helpful Report

Posted 9 years ago

“Purchased a Roland PM-03 thinking it was coming from the UK. It arrived promptly but damaged and having a continental plug. Also got stung with the exchange rate/ fees, so cheaper in the UK. After serious inconvenience managed to get 'authority' to send it back for replacement. Again, replacement arrived quickly and more damaged than the first one!!!! Contacted woodbrass via their inflexible customer service page and they replied that it was effectively my fault as I should have checked the item out before I let the delivery driver go as per their terms and conditions. I did ask the driver who thought I was bring funny! So no refund given, nor an exchange and still haven't received the £30 transportation back from the first return as they committed to. Avoid at all costs! Borderline criminal!!!”

Helpful Report

Posted 9 years ago

“ordered some HD25 headphones they came in 3 days and all is fine. i was worried after reading bad reviews on here, but my experience was totally sweet. thanks woodbrass”

Helpful Report

Posted 9 years ago

“Ordered a speaker from this firm, it arrived with a continental plug instead of a British one. After reading the reviews on here (which I should have done first) I think II'l just go into town and buy one !!!”

Helpful Report

Posted 9 years ago

“AVOID AT ALL COSTS !!!! TOTALLY AND UTTERLY USELESS IN ALL DEPARTMENTS !!!!”

Helpful Report

Posted 9 years ago

“Trully shocking service from this company + I ordered BEHRITONE C5A monitors (advertised as a pair) and as one is active and one passive, they can only be sold as a pair, however when the order arrived there was only one, the active monitor. Trying to get through to someone that spoke English was a nightmare, on my fifth attempt to contact them, someone said 'hold on a minute' . . and promptly put me onto a FRENCH answer machine . . which in turn removed all the credit in my mobile. Next attempt was online, they send you an email but you cannot reply.. so next up was an online form which was a nightmare to find.. i have in seventeen years of buying musical equipment online, come across a more shambolic site and after sales service.. it is virtually non existent ... after sending two letters on the website, they apologized and said they would send the missing speaker on promptly . . i waited.. only to get an email A WEEK LATER telling me it was out of stock !!! . . and the only thing they can think of is for me to parcel it all up again and send it back to them . . no return slip either that i can stick on the parcel . i would have to pay myself, and then photocopy the postage receipt .. in the end i had enough of them . . i cant be bothered to parcel it up again, and wait for THEM to refund me. Mabye if you live in France or abroad, you could get somewhere with them.. but for anyone living in the UK . . AVOID THIS PLACE AT ALL COSTS, that is my personal viewpoint, there are more than enough good retailers out there without having to stoop down to this level.”

Helpful Report

Posted 9 years ago

“Exercise extreme caution if you are thinking of trading with this firm! My advice: look elsewhere! My first impressions of Woodbrass.com were extremely favourable. I ordered a ukulele from them on the 4th June 2015.They handled my order quickly and despatched it almost immediately. The ukulele was tracked and delivered almost to the minute they had said: within five days. Terrific service up to that point – probably down to the carrier firm DPD (UK) - but that’s when the nightmare started. I opened the package containing the ukulele and discovered that the ukulele had a long gouge mark down the front of it. It looked like a “factory second.” I decided to return it to the firm for a replacement or a refund. I then checked my bank account to see if the ukulele had been paid for and discovered that the quoted price of £430 had suddenly become £450 and that was the amount I had been debited for! Starting the process of sending the ukulele back I thought I’d better phone their UK helpline. They were not helpful and told me to phone Customer Service. I tried phoning Woodbrass on the number provided on the return slip enclosed with the ukulele. The number did not work. I obtained a number from the web site and tried that. No one answered. I just got a pre-recorded message each time. I tried this number at least 10 times. I have the bill to prove it. Eventually I succumbed to the idea that I would have to contact Woodbrass via their on-line after sales service line. I filled in the on-line customer service request to return the instrument and sent the form back. I also attached a very clear photograph of the front of the ukulele, showing the 10 centimetre long gouge on the front of it... SIX days later Woodbrass got back to me asking me to send photographs of the damage! I did this within two hours. Three days later they managed to send me a return code for the ukulele. I posted the ukulele off within three hours of receiving their e mail. Woodbrass have a Draconian regime for returning faulty items. According to their website, the item has to be returned in its original packaging without the packaging being defaced in any way. So you can’t just take the package down to the Post Office, put a few stamps on it and return it. You have to package their packaging and then send the item back and their offer of a maximum of 40 euros to cover return postage came nowhere near the £50 it actually cost me to return the ukulele. Woodbrass managed to inform me that they had received the ukulele back on the 22ndJune . It took them another two days to tell me they didn’t have one in stock. I informed them that I would like a replacement within 14 days or my money back, which I thought was fair. I had to prompt them six days later to see if they could provide me with a replacement within the time limit I’d set. They did get back to me within 24 hours, told me, “No,” and asked if I’d like a refund. I immediately replied and said, “Yes”. The next day they informed me that a refund to my bank account might take anything up to 14 days! Five days later they asked for my bank account details so they could repay the money. I would have thought that they had these details when I’d initially paid for the ukulele. …and so the story goes on …… It took Woodbrass until the 21st of July to finally tell me they were making a wire transfer back to my account – and that was only after e mailing them almost every day and phoning them up at least three times. Of course the money then didn’t arrive in my account until the 24th July! (And it took one more email to prompt their useless after sales service) I’ve lost out on the deal because the value of the pound has risen against the euro and Woodbrass only refunded forty euros to cover return postage – which cost me £50 – but at least I’ve got most of my money back - which is more than some people, I believe. I am of the opinion that the after sales service I have received from Woodbrass has been totally impersonal and of a very poor quality. It appears that once they have the customer’s money all after sales service is secondary. The length of time the firm has taken to reply to my enquiries has been inexcusable. The length of time taken to refund my money has been criminal! I have been left waiting for a refund of a not inconsiderable sum of money (at least 639 euros) for at least 21 days. I would urge anyone thinking of purchasing anything from this firm to consider the difficulties I had with them. You might also want to look up online some of the problems other people have had with this firm. As a post script : Whilst my debacle with Woodbrass was continuing I spotted a better ukulele for sale on e bay ( same style but with a koa finish) and ordered it from LindaMarie Moehn, lmm999music, Muskego, US, WI, 53150 on June 26th. It arrived undamaged on 5th July. Before I purchased it I asked a couple of questions about it and both replies came back within three hours. I emailed a thank you to Linda Marie. She got back to me within the hour. Now that’s what I call customer service!”

Helpful Report

Posted 9 years ago

“After numerous phonecalls to try to get a return authorisation, I contacted my bank. They are now helping me to get a refund via the 'Off Premise Distance Selling Transaction' clause. If you are ever unlucky enough to find yourself in a similar situation, please note that you only have 14 days to claim your refund via this method. I am pretty sure that wwodbrass.com are aware of this and have been purposefully delaying the whole process to make getting a refund more difficult. As some of the positive reviews on here suggest, they might be fine if they actually have the product you ordered in stock but that's not a risk I would ever take again. Totally feckless, do not use woodbrass.com in any circumstance.”

Helpful Report

Posted 9 years ago

“I bought a left-handed mandolin but a right-handed one has arrived. I have telephoned 5 times. It seems to be impossible to get a return merchandise authorisation code which is what I need to return the useless (to me) product. If I get through to the shop, they listen to my problem then say either "I have too many customers waiting, I'll transfer you to service" when I eventually get to speak to the same guy each time who says I need to speak to the guys at the shop or today the guy said "You have 14 days to return the product, I'll transfer you to service." I notice with some dismay that the 'left handed' mandolin I purchased is now out of stock on their website. Stil on hold. Do not use this company.”

Helpful Report

Posted 9 years ago

“purchased turntable, arrived with european power cable, wish to return however all telephone numbers quoted on receipt go to voicemail!!!!”

Helpful Report

Posted 9 years ago

Woodbrass UK is rated 1.6 based on 48 reviews