Woolacombe Bay Holiday Parks Reviews

Name: Woolacombe Bay Holiday Parks
Rating: 4.61

4.6 Rating 12,438 Reviews

92 %

of reviewers recommend Woolacombe Bay Holiday Parks

Company Reviews

Questions

Metrics

4.6

Based on 12,438 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01271870343

Email:

goodtimes@woolacombe.com

Location:

Woolacombe Bay Holiday Park, Sandy Lane, Woolacombe
EX34 7AH

Write Your review

Tell us how Woolacombe Bay Holiday Parks made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Woolacombe Bay Holiday Parks 5 star review on 22nd October 2024

Verified Customer

Woolacombe Bay Holiday Parks 5 star review on 17th October 2024

Verified Customer

Woolacombe Bay Holiday Parks 5 star review on 1st October 2024

Verified Customer

188

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Haven't had my holiday yet, but the booking experience was horrendous. Website repeatedly crashing, links to view properties only occasionally working, no reasons provide as to why 'Silver' accommodation was cheaper than 'Gold', chat boxes and cookie info obscuring the page, random pop ups that won't pop down. One of the worst online booking experiences I've seen.”

Helpful Report

Posted 5 years ago

“Really poor mobile network reception and shocking that you come to a place and have to pay for WiFi in your caravan. What really gets you is the limited areas in which you can pick up the WiFi- if stopping in b24 like we did don’t bother paying for the WiFi as you won’t get it but because you pick it up by the clubhouse they won’t give you a refund. For a company this size I would have expected better but suppose it’s all about making money for them. Think about adding more WiFi boosters around the parks!!! Indoor swimming pools on Twitchen Park and Woolacombe Bay have had that much chemicals in them that after 30 minutes whole family complained that eyes were stinging. Reported to reception only to be told an outside company deals with that!!! Again great customer service.”

Helpful Report

Posted 5 years ago

“booked pitch was occupied, no excuses, every additional service has to be paid, toilets have been in ugly conditions”

Helpful Report

Posted 5 years ago

“My main concerns of the holiday was the unsafe chlorine levels at the pool. So much so that I will be reporting to the HSE. Clearly no action has been taken by the park manager. Looking at the reviews so many people have complained and voiced their concerns around this matter. I sat in the pool area keeping an eye on my children, so I did not even enter the pool. Within minutes my eyes started to burn, I started coughing and felt sick. I started chatting to lots of people who were also suffering. People’s skin felt like it was burning, eyes badly effected, breathing and coughing. I cannot imagine what the staff had to endure sat there on shift all day. This is a complete health hazard. So I feel action needs to be taken. Please if you feel the same then please feel out a complaints form on HSE website or contact them. This matter needs to be dealt with ASAP.”

Helpful Report

Posted 5 years ago

“I made an error on my booking and reported it within minutes yet the company is still prepared to penalise me for £350 for my mistake. I urge you to seriously consider before booking, they are merciless! Their enquiry process is faceless, all emails and VERY long response times.”

Helpful Report

Posted 5 years ago

“Booked a pitch months ago to be next to friends and paid our deposit and you’ve cancelled our pitch without telling us!! You’ve not contacted us, said that you are aware emails go into junk mail but you didn’t bother to ring us to confirm if we wanted the pitch and won’t refund our deposit!! So we’ve had to re-book another pitch, nowhere near our friends and had to pay £60 more, we complained and you basically did nothing!! We’ve emailed and you’ve ignored our email!! Very poor customer service but because we’ve arranged our holiday with friends months ago, we’ve had no choice book to re-book and pay more!! I will be adding this onto all your social media sites if you don’t respond to our complaint!!! Disgusting customer service!!!”

Helpful Report

Posted 5 years ago

“Easy to book. Have stayed at the parks on a few occasions.”

Helpful Report

Posted 5 years ago

“We are having to move a day early inundated with tents and children adults up until 2am drinking four hours sleep disgusting”

Helpful Report

Posted 5 years ago

“When booking I entered all details on website but screen froze when I clicked payment button. I repeated the above with the same result. I then phoned and explained the problem before giving my details again (and again) after being passed around, then I was told it would cost more than booking online as after a VERY quick check I was told the website was working and had no problems. I declined as I don't like being told there isn't a problem when I specifically phoned to say there is!”

Helpful Report

Posted 5 years ago

“Easiwell Farm we paid nearly twice the amount that we had paid for Twitchen House a few weeks ago. Staff were great although when we were trying to get onto a really small hard standing all I could hear was another lady complaining to the site manager about her pitch and the manger quickly resiting her not a good advert! A really tired depressing site that needs a makeover, there was a walkway by the Chemical elsan disposal that had overgrown vegetation, a barn that had an asbestos roof that had bits missing off of it! The shame was you could see another site that was in Mortehoe that looked lovely that was a quarter of the price. Pool was a joke more like a plunge pool. Come on Woolacombe Group if your not going to give it a facelift at least charge a lot less for this tired old site. Lucky your staff are lovely as this stops people getting upset over it.”

Helpful Report

Posted 5 years ago

“Disappointed to say the least. Rang and asked to book Tywitchen site. Advised fully booked but had space on Easewell Farm Site. This site has cost us £42 for 2 nights, 2 Adults and 2,dogs. The pitch has hard standing, which is a joke it’s so narrow, our Motorhome just fits on. The site is very tired looking and not particularly clean. Had a shower yesterday, first one didn’t work so had to move, second shower was like being jet washed! Went for a swim and the person attending the pool had put a yellow hose running cold water in, it was really cold and children were squirting water at each other. We have paid a lot of money for a pitch beside a pathway with people continually walking past, no privacy. We have the toilet disposal behind us. I went to ask reception about prices for sites. I have been advised that you need to check online as the sites do not have set prices it’s all based on availability. I am told that this is the worst site to be on out of the 4. Considering this was not our original choice and not used this company or visited these sites before, we don’t feel that we wish to return if this is the standard. For the money paid we are very disappointed indeed. We went out yesterday and talked to other holiday makers and they were shocked at the amount of money we had been charged. This site is very sad and tired looking. If we could have had a refund and moved on we would have. Once parking the motor home and walking towards reception and seeing an old barn, half the roof missing on one side (which looks like it’s asbestos) really sets the tone for the whole site. The shower in the swimming pool is not very good, if the men and women’s is being used at the same time the pressure and temperature drop. It’s a sad and tired site, a lady told me she paid £15.70 a night last week. Obviously we have been ripped off for Easter, under the availability price guide!”

Helpful Report

Posted 5 years ago

Hi, We're very sorry to hear of your disappointment. We have forwarded your email onto management for their information; if you would like a formal reply then please put your comments in writing to Customer Services, Woolacombe Bay Holiday Parks, Woolacombe, Devon EX34 7HW signed by the lead booker. Alternatively you can scan a copy of the letter to us, or email your contents along with a scan or photo of the lead's signature, to customerservices@woolacombe.com We would like to clarify how our pricing works. There is a base price and then discounts may be applied on top of these; the base price doesn't change on a particular date, but may change from week to week. Like all travel and accommodation operators, customer demand varies dramatically at different times and this is reflected in the pricing and level of discount available. Typically the best discounts are for booking early, which also gets you the best choice of Parks, pitch types and pitch numbers, leaving it closer to the holiday means less choice and usually lower discounts. As the discounts can change at any point according to the rate holidays are booking up, it would be impractical to produce a price list as it would be out of date just as soon as it is printed. It's why most operator's brochures only include loose guide prices or none at all. We hope despite your present disappointment we might welcome you back to one of our other Parks again, Twitchen House is immensely popular so it is advised to always book it early. ^kd, social media team

Posted 5 years ago

“Each year Woolacombe bay redo their booking experience. This is by far the worst one yet. It is incredibly slow along adjustments to your holiday means starting it again, comparing different dates and accommodation required using 2 different browsers. There were way to many clicks for simple tasks and you ended up often clicking in the wrong place which usually meant a wait if 10-30 seconds while the page loaded.”

Helpful Report

Posted 5 years ago

“I can’t log in to my account, even the password reset password say they are incorrect.”

Helpful Report

Posted 5 years ago

“I would not know as I haven’t been yet????🙈”

Helpful Report

Posted 5 years ago

“I still haven’t received a booking confirmation!”

Helpful Report

Posted 5 years ago

“On line booking process was frustrating, not only was i using my phone but an i pad too. The site kept crashing or directing me to a chat line to ask questions which were not answered. I telephoned booking office but they would not honour the £10 discount then told me where i wanted to book was not available. I eventually managed to book exactly where i wanted with the discount on line. However if this wasn't for a wedding i would definately have chosen somewhere else that was customer friendly.”

Helpful Report

Posted 6 years ago

“When I put my card number in and waited for it to tell me I have paid and give me a booking reference it did not show it on the screen. All it showed after about 4 minutes was a message ‘this unit is no longer available’ hence I thought I had not paid. I looked for another caravan and again chose the number. Exactly the same thing happened ‘this unit is no longer available’ but no booking ref or email sent. I tried once more and the same thing happened so we decided to look at our bank account and realised that all three deposits had been paid. Therefore there seemed to be a problem with the last page of the booking on the website. I rang the next day and the representative sorted out the refunds and gave me the booking reference”

Helpful Report

Posted 6 years ago

“My booking process has been pretty stressful as when booking on the website the booking status failed to progress (for half an hour) so I’ve ended up paying twice.”

Helpful Report

Posted 6 years ago

“Had a lot of trouble booking, when we finally booked found out that when we had tick box for holiday safeguard, it had not processed it ,didn't have time to phone due to work, phoned next day to add it on, told i couldn't, seems very heavy handed for a mistake that could easily be sorted”

Helpful Report

Posted 6 years ago

“Horrendous experience went on 3 different devices until it accepted the details tried to call and just ended up getting a brochure to be sent out offer and all because I want to on the flowrider and have surfing lessons as well”

Helpful Report

Posted 6 years ago

Woolacombe Bay Holiday Parks is rated 4.6 based on 12,438 reviews