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Woolacombe Bay Holiday Parks Reviews

4.6 Rating 12,438 Reviews
92 %
of reviewers recommend Woolacombe Bay Holiday Parks
Company Reviews Questions Metrics
4.6
Based on 12,438 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
On-time Delivery
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Returns Process
Easy
Read Woolacombe Bay Holiday Parks Reviews
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Phone:

01271870343

Email:

goodtimes@woolacombe.com

Location:

Woolacombe Bay Holiday Park, Sandy Lane, Woolacombe
EX34 7AH

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Mr Grundon
Verified Buyer
“I was disappointed with my experience on this occasion. My original choice was a Beach Retreat at the Twitchen House site, as part of you bank holiday two night offer. The original price quoted was £159, and there was one remaining. On selecting to book the item the price increased to £179. Sadly I changed my selection out of principle.”
Helpful Report
Posted 9 years ago
Ms Foskett
Verified Buyer
“Quite difficult to navigate website to get an overall overview of site and then refine information to an ultimate booking. On line chat useful. Didn't like all of the "extras" on top of the offer price. Booked a pet friendly lodge but somehow lost the cost of the 2 dogs during the booking process & will have to contact again to add these. Missed this additional cost when I was checking booking as so many added extras to check.”
Helpful Report
Posted 9 years ago
Mr Moyo
Verified Buyer
“I completed the booking formand when it came to making the payment the site stated that the holiday I was trying to book was not available. So I had to rebook another more pricey option.”
Helpful Report
Posted 9 years ago
Linda
Unverified Reviewer
“Could anyone please tell me where to find woolacombe bay complaints procedure”
Helpful Report
Posted 9 years ago
Hi Linda, We're sorry to hear you are not happy with an aspect of your holiday. Hopefully you were able to report it whilst you were on holiday to give the team on Park an opportunity to make things right for you. If at the end of your holiday you feel that we have not dealt with your complaint satisfactorily, please write to the General Manager at your Holiday Park within 7 days of returning from your holiday. Any correspondence must be in writing, from the lead guest on the booking and must be signed by the lead guest due to the Data Protection Act 1998. We are sorry but we are unable to respond to correspondence which is sent by email that is not signed by the lead guest (scanned copies of signed letters are accepted). Our address is: General Manager, Woolacombe Bay Holiday Parks, FREEPOST, Woolacombe, Devon EX34 7HW We are only able to take action on any complaints after your holiday that are first brought to the attention of the Reception Team and the Duty Manager whilst you are on your holiday and secondly received in writing within 7 days, unless there are exceptional circumstances. It is necessary for us to impose these limitations so that we have the opportunity to solve the problems experienced fairly and effectively. You will receive a response to your complaint within 28 days following a full investigation. ^kd
Posted 9 years ago
Mrs Ledder
Verified Buyer
“I was using a HP tablet and the site wouldnt load properly, it took around 10 mins to finally complete payment, I thought I would have to give up and call to book. The 360 gallery is nice, but a gallery of clear photos would be better, as again it didnt seem to load.properly.”
Helpful Report
Posted 9 years ago
Ms Stone
Verified Buyer
“I could not get the filter to work so had to scroll through lots of options - I just wanted to search caravans at one of the parks.”
Helpful Report
Posted 9 years ago
Mrs Kirby
Verified Buyer
“Tried to book a caravan for two for a friend's wedding. We don't have a pet but the cheapest price available was a pet only caravan. We were told on the phone the £20 per charge was payable with or without a pet, and that they wouldn't recommend we stay there without a pet. When we tried to book the next available property, she told us that it would be an extra £10 to pay by phone. We finally booked online but it seemed over complicated and was fairly frustrating. Hopefully this doesn't reflect the holiday we are about to go on.”
Helpful Report
Posted 9 years ago
Mr Mayman
Unverified Reviewer
“Stayed at woolacombe Bay booked a gold caravan and ended up with what i would class as a bronze at best. The fire didn't work the curtains are not hooked up correctly the van wasn't cleaned to the best standard had to give it a once over before unpacking (i'm not an OCD freak it just wasn't clean properly) the blinds are showing signs of mildew. Lack of parking outside the caravan makes life are too and is a real bad point for the site. You really have to plan your day precisely and be back early afternoon to get a space by your caravan. (the simple solution allocated parking bays) the food in the restaurant is poor very basic the beer is on the expensive side although its probably comparable with other resorts. Can't really comment on the the evening entertainment as we have a young child so we went back to the van by 8:30 most nights. From what bit of entertainment we saw it was good our child liked the disco. We wouldn't come back would rather save a couple hundred quid more and go abroad next year all inclusive, Rip off britain strikes once again my advise is save your money!”
Helpful Report
Posted 9 years ago
Mrs Barnes-charles
Verified Buyer
“Very slow and frustrating screens kept changing”
Helpful Report
Posted 9 years ago
Mr Lochhead
Verified Buyer
“There was no local produce welcome pack on arrival. One of the locks on the window of the exclusive caravan was also broken meaning there was a permanent draft.”
Helpful Report
Posted 9 years ago
Mrs Markham
Verified Buyer
“I thought it was pretty good until we started getting several request emails to finish a booking which we have done and received a confirmation number. Does your site know what its doing?? i now feel like i have to phone the park and make sure that they do in fact have my reservation. i shouldn't have to feel like i need to do this. Stop emailing me....”
Helpful Report
Posted 9 years ago
Mr Hall
Verified Buyer
“Great look and feel to the website but navigation s difficult when trying to view the whole range of options and availability between parks. When you select park options there is no defined linked to each site for comparison. Perhaps you could simplify so that the site user gets a simple range of options available in site order. It may also to be useful here to quickly demonstrate geo locations, distance from beach/town/pub etc. When booking on line using a card the process seemed to freeze reulting in my having to contact you 'booking' team to confirm if the booking had gone through and if payment had been made. Your CS team were very helpful and quickly resolved the issue but this just places a burden on your team and the customer. Happy to discuss, Kind regards, Neil”
Helpful Report
Posted 9 years ago
Mr Dewhurst
Verified Buyer
“The online process is poor doesn't give you a view or summary prior to paying and I found it not user friendly at all very disappointed ...”
Helpful Report
Posted 9 years ago
Mr Hillyard
Verified Buyer
“Not easy to put card details in...kept changing order of numbers. "Chat" not a lot of help...wanted to charge me a tenner more to book. It was a case of "last chance"- if it hadn't worked I would have looked elsewhere and that could've been a booking lost...not good for business an not a good online booking experience.”
Helpful Report
Posted 9 years ago
Mr Smith
Verified Buyer
“Over complicated ie PETS just have a box with a tick, good the online live communication.”
Helpful Report
Posted 9 years ago
Mr Hales
Verified Buyer
“I made a mistake booking wrong dates wasnt very clear which date i selected”
Helpful Report
Posted 9 years ago
Mrs Davies
Verified Buyer
“I have not received a confirmation e-mail so rather un-nerved as I have paid in full. I have now had to e-mail you to see if booking is valid, just had e-mail back saying you will respond in 2 days I need to know before that so will have to ring.”
Helpful Report
Posted 9 years ago
Mr Spindler
Verified Buyer
“Found it quite confusing and difficult to return to a previous page. Also it wasn't easy to refer back to information - it seemed as if I needed to keep starting again especially when on Booking Site.”
Helpful Report
Posted 9 years ago
Mr Nicholson
Verified Buyer
“Hi, we're really excited about the trip we booked last night to Woolacombe Bay for August. Everything about the process was fine, although we felt the accommodations could do with some more internal photographs. The reason for the 'poor' rating is simply this: Since the booking, I've yet to receive an email confirmation of the booking. Luckily I took a screen shot of the booking reference and the money has been taken from my bank account, but without the email confirmation I feel, to be honest, a little let down. We know that we'll have a good trip, as we are returning customers (we visited the park for a week last summer). And I'm hoping the email confirmation will come through soon, but it's been almost 24 hours now... Many thanks, J Nicholson”
Helpful Report
Posted 9 years ago
Mrs Armitage
Verified Buyer
“I found your web site for booking a holiday very frustrating - not very clear”
Helpful Report
Posted 9 years ago
Woolacombe Bay Holiday Parks is rated 4.6 based on 12,438 reviews
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