The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,164 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased this for xmas gift. it did not work out because blanket is paper thin - AND I MEAN PAPER THIN - and pics are DECEIVING. Even with covid19 and xmas. they REFUSED MY RETURN. package is still sealed, proof of never been used. completely obnoxious”

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Posted 4 years ago

“Before you read these reviews look at the Wool Room responses. It says it all. They do not take responsibility and do not help you or refund you. They also do not honour their 30 day sleep guarantee and will not pay for the return of their unusable products. Appalling customer service. Their pillows in particular are awful. Do not buy unless you are using them for leaning on while reading in bed. They are to hard to sleep on, like cement.”

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Posted 4 years ago

“I dont know how good my £3000 mattress is as I still haven't received it. Keen and (not so) Able have missed delivering it 3 times and I now wonder if they have lost it. How do I get my money back?”

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Posted 4 years ago

“The worst experience possible. Ordered mattress and was given a delivery date. This delivery date was then changed on the day because “the lorry had broken down” Given a VIP delivery date which means literally nothing because by the end of this second date no mattress had arrived. I had to ring the delivery company and they told me that they didn’t have my mattress as it had been issued in the wrong size and the correct size which I had purchased was not available. At no point did the wool room or the delivery company contact me about this. After being promised a refund of over £1k by the wool room for the non existent mattress after a month was still waiting for the refund. I have had to ring the wool room again to chase the refund and awaiting my credit card statement to see if I have now been refunded. I will NEVER use this company again Awful experience with extremely poor customer service !”

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Posted 4 years ago

“Our rug makes a lot of fluff, not made to step on it or for our kids playing ,maybe needs to be hanged on the wall 😅😒. I don't know why my review WASNT accepted so other will not spend so much money on a product like this! Poor quality!”

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Posted 4 years ago

“I really wanted to love this. It is lumpy and loses shape very quickly. I've had it since this fall and it is not worth buying.”

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Posted 5 years ago

“Was not told Of Duty Would not have ordered”

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Posted 5 years ago

“The issue started right after I made the purchase. I wondered how an extra $30 was added to my charge and realized that had been tacked on for shipping with it not even showing up or having me select a shipping option. Usually if it does not pop up, it's free shipping. Then when I received it, I messed with the stuffing as it says to do to make it comfortable. I tried sleeping on it one night and ended up sleeping directly on the bed it was so uncomfortable. The next night I ended up on my boyfriend's pillow. I gave up trying to make it work. The stuffing ended up on the opposite side of the pillow so it left my neck in a very uncomfortable angle. I contacted them for a return label, because it says free returns on their website, and they said I can't return it. I have no idea how you are supposed to see if a pillow is comfortable if you can't even try and sleep on it. Now I'm stuck with an expensive, gimmicky pillow that I can't return and have no desire to use. Perhaps the birds in the neighborhood will have a use for the stuffing for their nests. I have not been this dissatisfied with a company before. Do not waste your money or time.”

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Posted 5 years ago

“The issue started right after I nade the purchase. I wondered how an extra $30 was added to my charge and realized that had been tacked on for shipping with it not even showing up or having me select a shipping option. Then when I recieved it (not too bad of shipping time) I messed with the stuffing as it says to do to make it comfortable. I tried sleeping on it one night and ended up sleeping directly on the bed it was so uncomfortable. The next night I ended up on my boyfriend's pillow. The stuffing ended up on the opposite side of the pillow so it left my neck in a very uncomfortable angle. I contacted them for a return label (it says free returns on the website) and they then said I can't return it. I have no idea how you are supposed to see if a pillow works if you can't try and sleepbon it. Now I'm stuck with an expensive, gimmicky pillow that I can't return and have no desire to use. Perhaps the birds will have a use for the stuffing for their nests. I have not been this dissatisfied with a company before. Do not waste your money or time.”

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Posted 5 years ago

“This product was not for us - we returned it unfortunately ticking 'used' as we had taken it out of the packaging and put it over ourselves within two covers for a short while to see if we liked it. T&Cs state we could not return it as used. (we should have read this)We therefore had it returned to us and we are left with a product we do not want because we found it dense and heavy. Very poor customer service and left us feeling they have no faith in the product if it could not be 'trialled' - you either buy it/use it and therefore keep it.”

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Posted 5 years ago

“Still yet to receive the duvet inner having placed an order two weeks ago- unfortunately this delay was not communicated before or after I placed the order and has meant that we had to purchase a second duvet inner from a different retailer. Looking forward to receiving this duvet based on the other reviews but I would be wary ordering from here again.”

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Posted 5 years ago

“I still have not received it”

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Posted 5 years ago

“You have been unable to deliver the blanket to Israel for some reason”

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Posted 5 years ago

“I've had multiple issues with Woolroom. Firstly an order was delivered to a shop that was 40 minutes away from me- I do not live in a rural area, and never gave my permission for my order to be delivered elsewhere. I have plenty of neighbours who would have accepted the parcel. I have had to wait weeks for the parcel to be returned to sender before requesting a refund. I then saw an online advert offering "free delivery with all orders" so thought I would give them another try and reorder my initial order. However, on clicking through the advert and trying to place the order, no free delivery was available. I contacted them and they said this promotion had ended, however I tried to place the order within minutes of clicking the advert, and no end date was mentioned on the advert.”

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Posted 5 years ago

“I ordered slippers size 10 for a 4-5yr child and received size 9-10 adult slippers. I called the helpline who said she'd call me back after checking to see if they had any of the size I ordered in stock. 4 days later still no phone call!!! Website now shows no stock so returned the adult slippers. Not happy.”

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Posted 5 years ago

“I have yet to have any information on this item or if I am even going to get this.”

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Posted 5 years ago

“Went to one of the shops. Checked to see if a duvet was available and was told yes. Once purchased was told that only the one of display was available at the time, told that it was in perfect conditon. Once unpacked found that the duvet was not in a good conditon. When i contacted the company I was told that a replacement would not be available for a further 2 weeks.”

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Posted 5 years ago

“Not yet here, was told it would be here on Friday 3rd.”

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Posted 5 years ago

“Stop sending me emails”

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Posted 5 years ago

“I rarely give bad reviews, however I think your fulfilment/logistics process needs seriously looking into. Yesterday, I finally received my in stock mattress after having to make three phone calls and waiting for six weeks, before anybody could be bothered to load it onto the back of a lorry and drive it 130 miles down the motorway.”

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Posted 5 years ago

Hi Heike, Thank you for taking the time to leave us this review. I'm so sorry to read that you've had a negative experience with Woolroom. Excellent customer service is something we take very seriously, and having looked into your order, I can see that the service you received was anything but 'excellent'. A system error on our side, left your order 'in limbo' and as a result wasn't picked up by our logistics team to be fulfilled until you called chasing. While I'm sure it's little comfort at this point, I can absolutely assure you that this wasn't something we'd encountered often before, but have now completely resolved this issue for all future orders. We hope that you have the most blissful night's sleep on your new mattress, and consider giving Woolroom another chance in the future. We'd love to be able to show you why so many other customers love the service we offer. With kind regards, Adam

Posted 5 years ago

The Wool Room is rated 4.8 based on 5,164 reviews