The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,164 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service from start to finish. I love how the pillows are sent in their own fabric bag. I followed the instructions to separate the wool inside. I've taken a little bit out for my own personal preference. The pillow has stayed the same temperature all night- no more turning them to make them cool again. Would highly recommend.”

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Posted 5 years ago

Thank you we are pleased to hear you are enjoying your new pillow and resting well. Woolroom

Posted 5 years ago

“Friendly staff , good service , and good products .”

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Posted 5 years ago

Thank you, we are pleased to hear you are happy with the service and products. Woolroom

Posted 5 years ago

“Quick delivery, as described. Thanks!”

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Posted 5 years ago

Thank you :) Woolroom

Posted 5 years ago

“A delight to sleep under - wish we had made the switch (from duck down) ages ago. And the cat likes it too.”

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Posted 5 years ago

Glad to hear you are all sleeping well :) Thank you, Woolroom

Posted 5 years ago

“Our items arrived on time by courier. Unfortunately, we were not happy with the items and repacked them in the original packing with the convenient return label and returned them by the same courier the next day. The return procedure was very easy so far. I haven't yet heard back from the woolroom as to whether they received the parcel back or how they are going to return my money.”

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Posted 5 years ago

Thank you for the review, I can see the order was processed on 22nd July for you. Thank you for sending back to us using the DPD free return service. Woolroom

Posted 5 years ago

“Excellent customer service. The sent my blanket overnight without extra charge because I needed it for a present. And, the blanket is beautiful.”

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Posted 5 years ago

“Amazing quality. Beyond all expectations. I’m used to poor craftsmanship when it comes to bedding, even for a more expensive item. Truly empressed. If Woolroom has sales like the one I caught, then I’m definitely becoming s repeat customer!”

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Posted 5 years ago

“I’m stoked to join the flock! The quality of The Wool Room pillows and the mattress cover/protector I ordered are absolutely excellent and I’m looking forward to receiving the All Season washable duvet soon. I will definitely recommend your lovely products to family and friends!”

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Posted 5 years ago

“This was my first purchase from Woolroom and while I haven't yet received the pillow I feel I can comment on my buying experience at the time of the order. I wanted to use my credit card for the purchase but for some reason, when I got to the last page after entering all the card info, the page went blank and I never got a confirmation page. So I was left wondering if the order actually went through or not. I waited a day and did not find a confirmation email in my inbox so I tried placing the order again this time using Paypal. The order was successful that time. Anyway, no big deal it's just that it left me with an uneasy feeling not know if my order went through.”

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Posted 5 years ago

“Delighted with my summer weight duvet. I have an autumn weight one as well as it helps greatly with preventing night sweating. I get a much better nights sleep under a wool duvet and would recommend it to any woman ( of a certain age) who experiences night flushes. As a result my husband sleeps better too as he doesn't overheat either. I cannot fault your service as goods come almost by return and are beautifully packaged. I am spreading the word about the benefits of wool duvets to all my friends and relatives, some of whom have ordered them already. Thank you Woolroom.”

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Posted 5 years ago

Thank you so much, it is always good to hear it really is working for our customers as we rellay love the wonderful benefits of wool.l Thank you, Woolroom

Posted 5 years ago

“Really quick delivery! Love my deluxe wool pillow, it's so comfortable even during the hot weather.”

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Posted 5 years ago

Fantastic, thank you for the review. Woolroom

Posted 5 years ago

“we love our topper”

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Posted 5 years ago

Great news :) Woolroom

Posted 5 years ago

“I'm very impressed with both the service and the products from Woolroom. I placed my order from Canada, and my queries about shipping were always answered (even when there was some confusion at the border regarding pricing for tax purposes). When my package arrived, it was a delight to open. I am very happy with my bedding, and we have been enjoying some good nights sleep ever since.”

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Posted 5 years ago

Great news, we are pleased to hear the order arrived with you and that you are enjoying your new bedding. Thank you, Woolroom

Posted 5 years ago

“Excellent product; we are very impressed with our quilts.”

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Posted 5 years ago

Fantastic news, we are pleased to hear you are happy with your order. Woolroom

Posted 5 years ago

“The staff were very polite and helpful, the service was very efficient and I just love my new duvet.”

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Posted 5 years ago

Thanks for taking the time to leave us this review, Carol. It's great to see that you're happy with the service received, and your new wool duvet :) Kind regards, Adam

Posted 5 years ago

“A highly professional company who are a pleasure to do business with. Responded swiftly and helpfully to both phone and email enquiries. Very glad I decided to buy my new mattress and bedding from The Woolroom rather than anyone else.”

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Posted 5 years ago

Thank you for taking the time to leave us this review, Paul. We're so glad that you're happy with the service you received :) Kind regards, Adam

Posted 5 years ago

“Excellent quality duvet and bedding, arrived well packaged and promptly. This deluxe wool duvet keeps my temperature comfortable all night when low tog feather and down duvets are too hot for me. I have recommended it to all my friends who seem to have temperature surges at night !!!!”

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Posted 5 years ago

Thank you for taking the time to leave us this review. We're so glad that you're happy with your purchase, and that you're feeling the benefits of Woolroom products. Thank you so much for spreading the world of Woolroom among your friends too :-) Kind regards, Adam

Posted 5 years ago

“Excellent Service. The quilt is quite fabulous - totally different from what I was expecting. I was concerned I would overheat with it being wool however, the quilt keeps me just right. I can honestly say I have had my best nights sleep in a long time since using the quilt.”

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Posted 5 years ago

Thank you so much for leaving us this brilliant review, Sarah. We're so glad that you're happy with your purchase and are sleeping better as a result :-) Kind regards, Adam

Posted 5 years ago

“Fantastic service, keeping me up to date with order and delivery details. Swift delivery of products. We love Woolroom products and have spent a lot of money on their excellent products.”

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Posted 5 years ago

Great, thank you for the feedback. We are pleased to hear you love all your Woolroom products. Woolroom

Posted 5 years ago

“Fantastic service! Delivered within 2 days of placing order. Brilliant. Thank you woolroom.”

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Posted 5 years ago

Glad to ready you are happy with your order. Thank you, Woolroom

Posted 5 years ago

The Wool Room is rated 4.8 based on 5,164 reviews