“I have no choice but to shop online as I do not drive and can't be walking for long. The produce is TERRIBLE and way overpriced!! Most times it goes straight in the bin. I have had to take a cab to get to the store to replace produce - which is completely different quality and a LOT cheaper, ripping off online customers and sending them produce that they can't sell in store should be against the law!!!
Staff do NOT pack groceries properly, cleaning products, soaps and garden chemicals in with fresh produce. Canned products on TOP of bread.
My last order was late because the driver told me that even though I had been sent a text saying my order was next in line which usually is approx 8 - 10 min away, he decided to take a 30 minute break and then start his run. ATROCIOUS service!!!
The online help desk was polite but had no idea where he was when I called them 20 minutes after the "your order is next in line" --------- Seems that Woolies has no real concern for those that have been loyal to them since 1994. Seriously considering taking my business to Coles.”
“Seriously, Woolworths you need to teach your staff to pack!
I am sick and tired of having soft items being crushed by hard items and cold items not being put in cold bags! If you offer the service of packing, then do it properly or offer the service of packing bags yourself at the check outs!
Maybe Tetris needs to be in their CV before you hire people.... Or here is a thought....TRAIN THEM!”
“For the past several weeks we have not received updates on our orders. Substitutions have been made but we have been charged more.
Word to the wise, don't order for delivery on a weekend. The gremlins who pick the orders get hungry. We found they had opened and helped themselves to almost half of a Christmas pudding.
Delivery prices are going up all the time. We may have to stop home delivery. We will miss our friendly drivers, but that's all that will be missed.”
“I recently received my first (and last) Woolworths Online order yesterday as I am currently isolating with my 2 children under 3 years of age. Upon delivery, the driver was talking on his mobile phone and recklessly swung my bags at my doorstep causing a flavoured milk to break and spoil the other groceries. I contacted Woolworths for an apology and refund and was advised I needed proof of the single damaged item. Upon stating that more than 1 item was spoilt, I was only refunded $4 and given a $15 online credit which I will not be using.
If others are in a similar situation to myself, please rely on friends/family or an alternate supermarket/delivery provider.”
