Workwear Express Reviews

Name: Workwear Express
Address: Cathedral Park, Belmont Industrial Estate, Durham
Rating: 4.19

4.2 Rating 3,715 Reviews

79 %

of reviewers recommend Workwear Express

Company Reviews

Questions

Metrics

4.2

Based on 3,715 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0800 028 5867

Email:

sales@workwearexpress.com

Location:

Cathedral Park, Belmont Industrial Estate
Durham
DH1 1TF

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Workwear Express 5 star review on 13th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Totally unhappy with my recent order as one of the jacket came damaged, I took a photo and e-mailed them and yet still haven't heard from them”

Workwear Express 1 star review on 18th January 2017

Helpful Report

Posted 7 years ago

Hi, Thank you for taking time to leave a review of your experience with us. We are sorry to hear that you're unhappy with one of the jackets you've received. Please can you give us a call on 0800 028 5867 and we will look to get the jacket back and sort this out as soon as possible. Warm regards, John Workwear Express

Posted 7 years ago

“Placed an order 30th NOVEMBER….still waiting! Have been told you cannot give me a delivery date, how long should I expect to wait?”

Helpful Report

Posted 7 years ago

“I ordered a sweatshirt from these people over three weeks ago and have still not received it. I have phoned up and emailed to be told that it would be sorted and still nothing. So no I would not recommend this company.”

Helpful Report

Posted 7 years ago

“Despite paying over the odds for next day delivery, the item I ordered was "apparently" dispatched 2 working days later. The item then failed to arrive. 2 phone calls were made to Workwear Express web sales team, and on both occasions a promise was made to look into the delivery, contact the courier and phone me back. I never received any phone calls back from Workwear Express, and so 9 days after the order was placed, and still with no delivery having been made, I cancelled the order (by phone to Workwear Express). I was promised a refund in 2 working days. After 4 working days, when no refund had been made, I raised a dispute with the payment provider, Paypal. Only then did Workwear Express make a refund. However, Workwear Express only refunded the price of the item, and not the delivery charge, which as no delivery was ever made, I should have been refunded the entire amount. I will never use Workwear Express again, and will go out of my way not to recommend them. I bought the exact same item from Ebay, and the postage was half the amount Workwear Express charged, and the item was received next day.”

Helpful Report

Posted 7 years ago

Hi Emma, Thank you for taking time to leave a review of your experience with us here at Workwear Express and we're sorry to hear you've had issues with your order. We have looked into the order which you placed with us earlier this month and the delivery you paid for was standard delivery, not 24 hour. While we try and get all plain garments to customers in 24 hours, this can extend to 3-5 working days on occasions. You can find this information on our website here: https://www.workwearexpress.com/free-next-day-delivery/ That being said, we apologise for the issues you've had with your order and we will be looking into exactly what happened to ensure that issues like these don't occur again in the future. We will also look into your refund process to see if there's anything else we can do to assist you further. If you require any further information or assistance, please don't hesitate to give us a call on 0800 028 5867. Warm regards, John Workwear Express

Posted 7 years ago

“Still haven't received my product over a week and a half later. Chased yesterday spoke to a guy who said he would ring me by 12 noon today.... nothing. Order showed it was out for delivery last week but no calling card package LOST!?”

Helpful Report

Posted 7 years ago

Hi Simon, Thank you for taking time to get in touch. We're currently looking into your order as our records show it was dispatched on the 14th. We have requested the information from our courier to see why you have yet to receive your order and where it currently is. We apologise for this delay and once we have more information we will be in touch to let you know exactly what the current situation is and when you can expect to receive your order. Warm regards, John Workwear Express

Posted 7 years ago

“Four weeks, three phone calls, still no response or waterproof trousers. Thoroughly pissed off with your efforts.”

Helpful Report

Posted 7 years ago

“On an order that was supposed to be 'next day' Im still waiting from last week, only to be emailed that you hope to deal with my order in 48hrs!.. Not happy at all. I was told I would be called on this 1st thing Monday morning, I had to call in to generate any update, which btw, is a further delay. Its now Tues morning 15 Nov 2016. G Moore 07786 002 001 Order Ref: Customer Ref: Customer PO Ref: 155948 ER75736 Document Type: Order Acknowledgement FAO: Gary Moore 36 Falkirk Road, Flat 2 Bonnybridge Stirling FK4 1BD Workwear Express Ltd Units 8-11 Cathedral Park Belmont Industrial Estate Belmont Durham DH1 1TF T. 0191 370 7790 Invoice To: sales@workwearexpress.com Delivery To: SO428135 Order Date: 09/11/2016 www.workwearexpress.com Taken By: Rebecca_Martin Despatch Date: 09/11/2016”

Helpful Report

Posted 7 years ago

Hi Gary, Thank you for taking time to leave a review of your experience with us here at Workwear Express and we're sorry to hear you're having issues with your order. We've looked into your order and can see that you ordered two full zip fleece jackets with us on November 9th with standard delivery. While we do try to get all plain garments to our customers next working day, it can sometimes take up to 3-5 working days depending on the products ordered. You can find this information on our site here: https://www.workwearexpress.com/free-next-day-delivery/. As your order was placed on the 9th, we are still within this time period and one of our sales advisors is currently dealing with your order. Once we have further information, we will be in touch to provide you with an update. We again apologise for the delay you've experienced but please know that we are working to get your order to you as soon as possible. Warm regards, John Workwear Express

Posted 7 years ago

“ordered two items.. one took over a week to arrive and the tracking details I was given didn't track my delivery. The second item didn't arrive until I sent two emails to customer services asking for a delivery date, the first email was ignored and the second answered with a " I will look into it and get back to you" well they didn't get back to me it just arrived the next day.. nearly three weeks after ordering... all in all a very poor experience for a very simple order and I wont use again”

Helpful Report

Posted 7 years ago

“Far from express! The whole service from ordering to delivery to refund takes ages. Staff unhelpful. And poor quality product. Defiantly won't be using again”

Helpful Report

Posted 7 years ago

Hi Anna, Thank you for taking time to leave a review of your experience with us here at Workwear Express. We're sorry to hear that you've had issues with your order and we will pass this information on to our enhancement team who will look into the issues raised within your review to improve all aspects of our service for current and future customers. if there's any further assistance or information we can provide you with, please don't hesitate to give us a call on 0800 028 5867. Warm regards, John Workwear Express

Posted 7 years ago

“Ordered my tshirts on line as reconnended by a friend they arrived not too long afterwards left with my neighbour as I was at work - opened package up couldnt believe wrong colour sent there was nothing in parcel with any phone number to ring had to find original order on my phone to get nunber was told soneone would call me to arrange pick up and delivery of correct t shirts heard nothing so i called again was told the same thing i would be contacted and told when collection and correct tshirts would arrive . Got home today card on floor saying sorry we missed you no phone number or reference number so i called again was told i need to arrange day for collection i said it has to be after 4 was told cant do this i am stuck with wrong t shirts which i need asap and cannot arrange a day as i am working i have asked for my money back as i need to now go out and buy tshirts from somewhere else i have to pay again as wont get my money back till you get tshirts back its been a crap experiencevand i wont be ordering again or recomending you”

Helpful Report

Posted 7 years ago

Hi, Thank you for taking time to leave a review of your experience with us here at Workwear Express and we are sorry to hear about the issues you've had with your order. The error seems to have occurred because of our courier delivering the wrong coloured garment. We will contact DPD to look into exactly what happened and how we can prevent any wrong coloured garments from being delivered to customers in the future. In regard to your order, we can see that you have been dealing with one of our sales advisors and have arranged to have a returns label sent to you in order to return the garment. We look forward to having the garments back to us and then remedying the situation as soon as possible. If we can help you with anything in the meantime, please don't hesitate to give us a call on 0800 028 5867 and we will help you as best we can. Warm regards, John Workwear Express

Posted 7 years ago

“I was pleased with the value of your products. However, you use DPD so i have not received them. You're choice of delivery company has ensured i never use your company again. I now have to embark on an administrative nightmare.”

Helpful Report

Posted 8 years ago

“Rubbish service.. I ordered one to sort with the embroidery as a sample ... was going to place a huge order... the polo shirt arrived with no embroidery ... contacted them after two days of constant phone calls I managed to get through ... I was told to send it back ( my expense ) and for extra charges they will do the embroidery. I agreed .. followed the procure sent it back 1st class 6 days ago... still have not heard from them ??????”

Helpful Report

Posted 8 years ago

Hi Qusar, Thank you for taking time to leave a review of your experience with us here at Workwear Express. We've looked into the order you placed online for a deep navy polo shirt and the order which you placed didn't have any application on which was why you received the item plain. There were no issues with our website which may have caused a logo not to be added to your order. We have fulfilled the order exactly as it was placed online but if you would like to have the embroidery added to your order, we can arrange to have the polo shirt returned to us for the application to be added, If this is something you would like us to arrange for you or if you have any questions regarding your order, please feel free to give us a call on 0800 028 5867. Warm regards, John Workwear Express

Posted 8 years ago

“ordered item on 12/9 still not reiceived the item to date no-one calls me back to let me know whats hapening with it will have to ask for my money back ordered this one item to check quality before ordering more - cant believe the poor service”

Helpful Report

Posted 8 years ago

“Awful company to work with for customer service would avoid, I certainly will never use this company again they are incompetent”

Helpful Report

Posted 8 years ago

“Very disapointed in the quality of the material as the TSHIRTS shrunk on the first 30% wash.”

Helpful Report

Posted 8 years ago

Hi Anthony, Thank you for taking the time to leave a review of your experience with us here at Workwear Express and we are sorry to hear about the issues you've had with the quality of the t-shirts you received. We do offer a returns service in which we can arrange to have the garments returned to us for a full inspection to be carried out. If we find the quality of the t-shirts to not be of the standard we expect of all garments we provide for our customers, we will look to replace these garments or provide a refund. If this is something you would like us to arrange for you, please feel free to give us a call on 0800 028 5867. Warm regards, John Workwear Express

Posted 8 years ago

“Still waiting on my order”

Helpful Report

Posted 8 years ago

Hi John Thank you for taking the time to leave a review with us. We sincerely apologise for the delay you've experienced with your order. This was caused by an internal error which resulted in your order being sent to the incorrect address. We have rescheduled your order and it should be delivered to you tomorrow. If you would like to discuss this further or there's any further assistance we can provide, please don't hesitate to give us a call on 0800 028 5867. Warm regards, John Workwear Express

Posted 8 years ago

“An absolute farce from start to finish, I don't think I've ever had such a bad experience with a company like this. Incorrect items quoted and shipped, repeated mistakes and typos in artwork proofs for sign off, mistakes in final print despite assurances proofs were correct, repeated failure to deliver goods as promised, and completely indifferent sales staff who refuse any responsibility for correcting problems. There are plenty of companies providing workwear - I'd highly recommend you use somebody else.”

Helpful Report

Posted 8 years ago

Hi Adam, Thank you for taking the time to leave a review of your experience with us here at Workwear Express. We appreciate all reviews left by our customers and use each point raised to constantly improve all aspects of the Workwear Express experience. We apologise for the issues you've experienced in regard to both artwork approval problems and the error in application. We have been, and will continue to, look into the issues you've raised and put practices in place to prevent these occurring for current or future customers. We are pleased to see that you have had regular contact with our customer service team over the last 24 hours who will work diligently to do everything in their power to resolve the situation as soon as possible. If you have any questions or there's anything else we can help you with, please feel free to give us a call on 0800 028 5867. Warm regards, John Workwear Express

Posted 8 years ago

Workwear Express is rated 4.2 based on 3,715 reviews