Workwear Express Reviews

Name: Workwear Express
Address: Cathedral Park, Belmont Industrial Estate, Durham
Rating: 4.19

4.2 Rating 3,718 Reviews

79 %

of reviewers recommend Workwear Express

Company Reviews

Questions

Metrics

4.2

Based on 3,718 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0800 028 5867

Email:

sales@workwearexpress.com

Location:

Cathedral Park, Belmont Industrial Estate
Durham
DH1 1TF

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Workwear Express 5 star review on 15th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor customer service ! After requesting an estimate to clothe a new client of ours with uniform. I sent over the spec and communicated that I needed to know if the requirements could be met however I received no communication. I have chased the sales department on several occasions, eventually asking to speak with the Sales Manager however I have still not received a telephone call. A simple No we cannot supply your items would have sufficed! If we treated our clients with the same indifference we would be out of business ! Very Disappointed !”

Helpful Report

Posted 7 years ago

“Eventually cancelled our order! Having completed an online order, with a 5-7 day delivery promise, an Web Sales adviser emailed to request information (info that was already on the online form). A day later, she came back to clarify more info that was already listed. One week later, she sent through an order confirmation advising a 6 day delivery. When asked why there was already a delay......no explanation, just sorry, do you want to proceed or not! I would have thought a full explantion and the promise of an expedited order would have been offered. Glad I tried them out with a small order first!”

Helpful Report

Posted 7 years ago

“I have now placed two orders, both of which have been disasters! The first took over 10 weeks to reach us despite me phoning and e-mailing to pester on an almost daily basis! The second has been sent in the wrong colour and I'm still fighting to receive the correct order!!!”

Helpful Report

Posted 7 years ago

“I placed my first order with Workwear express recently for 2 embroidered polo tops and (after checking the sizing with one of the telephone advisors) confirmed my order. When the tops arrived they were the wrong size. I called on the day to ask for a replacement and was told a supervisor would return my call within 3 days. This was 18 days ago. I've now called 4 times but never received a call back. My next course of action is to share my poor experience on twitter and other social media sites to warn other business owners of my extremely poor experience!”

Helpful Report

Posted 7 years ago

“Took over 50 days to get my order delivered. Workwear Express kept getting the order wrong despite endless corrections.”

Helpful Report

Posted 7 years ago

“very unimpressed with the lack of communication on items that have been delivered with the wrong branding. i have been waiting for ages for a response”

Helpful Report

Posted 7 years ago

“delivery times are rediculous, currently waiting 4 months for 2 pairs of trousers!”

Helpful Report

Posted 7 years ago

“Bad comms slow to respond lost my return order”

Helpful Report

Posted 7 years ago

“We've been using Workwear Express for just over a year now to produce our garments and quite frankly, I'm not sure why we bother. There hasn't been a single order with them yet that hasn't either had something wrong with it, arrived late or been poor quality. The only reason we've continued to use them so far is that we paid the artwork setup fees with them so it would cost us a lot to move to another supplier. Their customer service is shocking, timing is appalling and embroidery quality mediocre. Save yourself a lot of time and hassle and go somewhere else - I cannot put into words how much I would not recommend this company.”

Helpful Report

Posted 7 years ago

“No communication as to when delivery would be made, had to keep calling to find out. And quality of ladies t-shirts ordered was very poor”

Helpful Report

Posted 7 years ago

“You are the worst company that I have had to deal with in this sector. After placing an order- No information to say its an out of stock item. After chasing twice, with promises of "someone will call you back" which they did not. Eventually I changed the order to a 'stock' and told delivery within 4 days (which did not happen). Still waiting 14 days later. No contact to say there would be a delay. Jus a terrible unreliable Company”

Helpful Report

Posted 7 years ago

“Ordered workwear it said delivery be in few days.Aproved artwork logos nothing happened called on landline the member of staff told me something else needs to be approved like back logo which was supplied with order ,but they did not bother to send it to me so couple of days later send me email asking to approve logo ,which I did still nothing happening!!!!!!!!!!!! what a shit service”

Helpful Report

Posted 7 years ago

“Disappointed, very poor quality work. The colour on the proof we approved did not match what we received. Customer service is very poor and they refuse to take responsibility for the mix up in colour. This was a £1000 + order see the pictures for yourself.”

Helpful Report

Posted 7 years ago

“After placing an order which appeared simply enough online, we received the artwork for approval. After approving the embroidery artwork we then asked as member of the printing department to confirm the colour of the design as the proof was not in the colours requested. The art department again came back but did not confirm the correct colours and again we asked them to clarify. Instead of clarifying the correct design we did not receive a response and instead took delivery of the incorrect items a few days later. I have now sent numerous emails to try and resolve this issue with only one response asking for photos of the incorrect items. These have been sent and I am now hastening a reply and to date no response has been received.”

Helpful Report

Posted 7 years ago

“Not yet received and paid for express delivery”

Helpful Report

Posted 7 years ago

“Unhelpful staff Wrong logo despite specifically asking Collected order after I had to call to see if it was ready and on returning to office discover only half there”

Helpful Report

Posted 7 years ago

“The order took a month to come and communication was terrible”

Helpful Report

Posted 7 years ago

“Tshirts not delivered on time. They were ordered for a specific event on a Friday Then told they would be with me by Saturday and given 10% of my order. This wasnt good enough but i apologised to people waiting on tshirts and promised i would get them to them on Saturday at the latest. The tshirts arrived MONDAY.”

Helpful Report

Posted 7 years ago

“I missed my parcel and it is currently on its way back to you, I have been unable to contact anyone about it.”

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Posted 7 years ago

“Company sent wrong item and it cost me to return said item, will never use your company again, sorry 👎”

Helpful Report

Posted 7 years ago

Workwear Express is rated 4.2 based on 3,718 reviews